Troubleshooting the Most Common Citrix Complaints for Remote Workers

VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops. This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.

One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues? A Citrix infrastructure has many tiers and dependencies. Where do you start looking, what do you analyze, and how do you triage? Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting. You will find out how to: • Methodically go about finding the scope, magnitude of impact, and source of the problem • Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc. • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Optimize the Citrix environment for maximum performance At the end, we discuss how automated monitoring can help accelerate performance troubleshooting.

Citrix XenApp and XenDesktop are two of the most performance-sensitive applications being used in enterprise networks today. Citrix performance management is of critical importance because even a small glitch – anywhere in your infrastructure – can negatively affect the user experience and, ultimately, result in lost business revenue. These slides are from our recent webinar , ‘How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance’, where Raymond Otero, Manager of End-User Computing, Anexinet – a leading Citrix Gold Solution Advisor, and Srinivas Ramanathan, CEO of eG Innovations, discussed the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure a positive user experience and business continuity.

Over the last decade, the Citrix portfolio of solutions has dramatically expanded to include Citrix XenApp, XenDesktop, XenServer, XenMobile, Sharefile and Workspace Cloud. And, the use cases for Citrix technologies have also expanded with the needs of the market. Flexwork and telework, BYOD, mobile workspaces, PC refresh alternatives and remote partner access are now common user paradigms that are all supported by Citrix technologies. To deliver the best possible user experience with all these Citrix technologies, Citrix environments need to be well architected but also well monitored and managed to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes. In this webinar, Doug Brown, founder of DABCC, and Srinivas Ramanathan, CEO of eG Innovations, discussed the results and implications of the 2nd-annual Citrix Performance Management Survey which was designed to explore the current state of Citrix performance management and helping Citrix users better understand current challenges, technology choices and best practices in the Citrix community. Join us to discover benchmarks and new insights into the best practices for effective Citrix performance management.

Wavefront is a modern analytics and observability platform that provides unified visibility across cloud infrastructure and applications. It offers real-time monitoring of metrics, traces, and logs, powerful analytics capabilities, and automated anomaly detection. Some key benefits include dramatically reducing mean time to detection and resolution of issues, improving collaboration across distributed teams, and accelerating innovation through self-service capabilities.

The document discusses Wavefront, a real-time analytics and metrics monitoring platform. It provides 3D visibility through metrics, histograms, and traces. It has over 200 integrations and provides observability across applications, containers, microservices, and any cloud. Examples of companies using Wavefront successfully are mentioned, including Reddit, Lyft, Box, and Space Ape Games. Wavefront aggregates data from multiple sources and allows for quick issue identification and resolution.

This 2nd-annual research report from DABCC and eG Innovations provides the results of a comprehensive survey of the Citrix user community – exploring the current state of Citrix performance management with a goal of helping Citrix users better understand current challenges, technology choices and best practices in the Citrix community. The survey results have been compiled into a data-rich, easy-to-digest report to provide you with benchmarks and new insights into the best practices for effective Citrix performance management.

Check out this presentation and learn how the new SaaS-based monitoring service from eG Innovations helps Citrix customers with performance management of their digital workpace environments.

Citrix performance monitoring has been gaining a lot of attention and interest. In this presentation, we outline key requirements that any Citrix monitoring solution should support. We analyze the built-in Citrix monitoring tools: Citrix Director, Citrix NetScaler Insight and the Microsoft SCOM management packs and discuss their capabilities and limitations. The need to have at least three different consoles for monitoring a Citrix infrastructure makes monitoring and diagnosis very inefficient. We discuss how the eG Enterprise solution integrates with the built-in Citrix tools and provides 360 degree unified monitoring for a Citrix infrastructure with automated root-cause diagnosis.

Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens what is the cause: Citrix? VMware? Storage? Windows? The application? View these slides from our webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, discussed how implementing unified performance-management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix Logon time optimization.

Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats? George Spiers walks us through the pros and cons of migrating to Citrix Cloud. • The Citrix Cloud architecture • Architectural considerations when migrating to Citrix Cloud • How to decide what stays on-prem and what is in the cloud • Performance monitoring: How far do Citrix Director and Performance Analytics go

IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge. View these slides from our webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, discussed the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.

Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments. To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success

By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity. Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”? Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster. • Understand what factors are involved in Citrix login processing • Learn optimization techniques to make logon faster including profile management and image optimization • Learn how to improve logon times using new Citrix technologies such as App Layering and WEM • Pick up tips, tricks and tools to proactively detect logon slowdowns

Citrix enables secure End User Computing services across multiple platforms and devices, enabling users to do more, using more devices from more locations. However, these End User Computing services encompass and support many different technologies that vary significantly from one organization to another. Users getting access to their desktops and applications is the first step, which is why monitoring the logon performance has become critical for Citrix-based IT services. That's why eG Innovations recently announced a Free Logon Simulator for Citrix XenApp and XenDesktop. But that's only a first impression. To make a lasting impact on user experience, the applications and desktops being delivered on top of the Citrix service must also perform, and these digital business services will be comprised of many different components from any number of suppliers. Discover how Citrix and eG Enterprise can combine to provide you with end-to-end performance management that can make a lasting impression your users will love.

This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.