Competition in the digital services world is about managing the customer experience. The cloud is an operating model, and migrating workloads to the cloud involves much more than ‘lift & shift’. In fact, the heavy lifting of cloud migrations may be much more about people than technologies.
Managing customer expectations requires that the user experience be at least as good—if not better—after a cloud migration than it was before the migration took place. Customers really don’t care about the ‘cloud’ per se, they care about the outcomes that cloud-based services can provide.
Learn how you can manage customer expectations and leverage services-oriented monitoring as a program of work within a cloud migration.
The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation.
But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service.
Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn:
• Why domain expertise is important when defining monitoring requirements
• What analytics are useful from a monitoring and observability context
• How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration
How to Ensure High-Performing Microsoft .NET ApplicationseG Innovations
This document discusses a webinar presented by eG Innovations on ensuring high-performing Microsoft .NET applications. The webinar covered full stack .NET monitoring including user experience monitoring, business transaction monitoring, .NET application monitoring, and infrastructure performance monitoring. It emphasized the importance of monitoring across the entire .NET stack from the user to infrastructure to identify performance issues and their root causes. The presentation recommended eG Enterprise as a solution to provide converged APM/IPM for unified monitoring of .NET environments.
4 Best Practices for Delivering Exceptional VDI User ExperienceeG Innovations
This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends:
1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring.
2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate.
3) Correlating performance across layers to determine the root cause of issues affecting user experience.
How to Assure Performance in Hybrid Cloud EcosystemseG Innovations
In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical.
The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging.
This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way.
Watch this webinar to learn:
• How unified, consistent views of performance can enable effective service delivery
• How to baseline services before, during and after cloud migrations
• How to get started on your hybrid cloud journey
How to Manage Digital User Experience for Web ApplicationseG Innovations
This document discusses approaches to monitoring digital user experience. It defines digital user experience and explains why it is important. Common approaches covered include analytics, synthetic user monitoring, real user monitoring, and infrastructure monitoring. Both synthetic and real user monitoring are needed to fully understand user experience. Real user monitoring provides insight into actual user behavior and interactions but requires users. Synthetic monitoring allows testing when no users are present. Infrastructure monitoring helps identify performance issues related to applications and infrastructure. Together these approaches provide full visibility from end users to infrastructure.
One of the most challenging tasks for a Citrix administrator is when a user calls in to the helpdesk complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, etc. So, how does a Citrix admin go about solving such issues? A Citrix deployment has many infrastructure tiers and dependencies. Where do you initially focus your investigations, what do you analyze, and how do you triage?
George Spiers, Citrix CTP and EUC Architect, shares his real-world experience to help you learn the art of Citrix troubleshooting.
Among all the administration, maintenance and troubleshooting chaos in your daily life as a Citrix admin, don’t you dream of becoming a Citrix hero?
Watch this on-demand webinar where DJ Eshelman, Citrix Coach, CUGC Leader and a CTA, walks us through seven essential dos and don’ts for Citrix professionals, based on over a decade’s worth of real-world experience.
In this session, you’ll learn:
• The methods and practices that successful Citrix professionals adopt
• How to take cues from users and data to build Citrix environments that run smoothly and efficiently, and yet cut down on risks and workarounds
• How being proactive instead of reactive unlocks a world where you are less stressed and more fulfilled in what you are doing
Every Citrix admin can become a Citrix Hero. By applying these seven lessons, you can spend less time worrying about your next Sev1 outage and more time enjoying life outside the office.
How to Deliver an Exceptional End User Experience in your Citrix EnvironmenteG Innovations
Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies.
Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready.
One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage.
Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to:
• Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud.
• Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports
• End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity
• Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.
The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation.
But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service.
Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn:
• Why domain expertise is important when defining monitoring requirements
• What analytics are useful from a monitoring and observability context
• How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration
How to Ensure High-Performing Microsoft .NET ApplicationseG Innovations
This document discusses a webinar presented by eG Innovations on ensuring high-performing Microsoft .NET applications. The webinar covered full stack .NET monitoring including user experience monitoring, business transaction monitoring, .NET application monitoring, and infrastructure performance monitoring. It emphasized the importance of monitoring across the entire .NET stack from the user to infrastructure to identify performance issues and their root causes. The presentation recommended eG Enterprise as a solution to provide converged APM/IPM for unified monitoring of .NET environments.
4 Best Practices for Delivering Exceptional VDI User ExperienceeG Innovations
This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends:
1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring.
2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate.
3) Correlating performance across layers to determine the root cause of issues affecting user experience.
How to Assure Performance in Hybrid Cloud EcosystemseG Innovations
In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical.
The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging.
This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way.
Watch this webinar to learn:
• How unified, consistent views of performance can enable effective service delivery
• How to baseline services before, during and after cloud migrations
• How to get started on your hybrid cloud journey
How to Manage Digital User Experience for Web ApplicationseG Innovations
This document discusses approaches to monitoring digital user experience. It defines digital user experience and explains why it is important. Common approaches covered include analytics, synthetic user monitoring, real user monitoring, and infrastructure monitoring. Both synthetic and real user monitoring are needed to fully understand user experience. Real user monitoring provides insight into actual user behavior and interactions but requires users. Synthetic monitoring allows testing when no users are present. Infrastructure monitoring helps identify performance issues related to applications and infrastructure. Together these approaches provide full visibility from end users to infrastructure.
One of the most challenging tasks for a Citrix administrator is when a user calls in to the helpdesk complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, etc. So, how does a Citrix admin go about solving such issues? A Citrix deployment has many infrastructure tiers and dependencies. Where do you initially focus your investigations, what do you analyze, and how do you triage?
George Spiers, Citrix CTP and EUC Architect, shares his real-world experience to help you learn the art of Citrix troubleshooting.
Among all the administration, maintenance and troubleshooting chaos in your daily life as a Citrix admin, don’t you dream of becoming a Citrix hero?
Watch this on-demand webinar where DJ Eshelman, Citrix Coach, CUGC Leader and a CTA, walks us through seven essential dos and don’ts for Citrix professionals, based on over a decade’s worth of real-world experience.
In this session, you’ll learn:
• The methods and practices that successful Citrix professionals adopt
• How to take cues from users and data to build Citrix environments that run smoothly and efficiently, and yet cut down on risks and workarounds
• How being proactive instead of reactive unlocks a world where you are less stressed and more fulfilled in what you are doing
Every Citrix admin can become a Citrix Hero. By applying these seven lessons, you can spend less time worrying about your next Sev1 outage and more time enjoying life outside the office.
How to Deliver an Exceptional End User Experience in your Citrix EnvironmenteG Innovations
Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies.
Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready.
One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage.
Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to:
• Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud.
• Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports
• End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity
• Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.
Best Practices for Troubleshooting Four Real-world Java Performance IssueseG Innovations
If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons.
Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...eG Innovations
Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.”
Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice.
While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable.
Join us for this webinar where you will learn:
- How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc.
- How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce
- How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic
- How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure
If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.
How to Get the Fastest Possible Citrix Logon Times?eG Innovations
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix Logon time optimization.
Citrix Troubleshooting 101: How to Resolve and Prevent Business-Impacting Cit...eG Innovations
One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues? A Citrix infrastructure has many tiers and dependencies. Where do you start looking, what do you analyze, and how do you triage?
Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting. You will find out how to:
• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc.
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Optimize the Citrix environment for maximum performance
At the end, we discuss how automated monitoring can help accelerate performance troubleshooting.
My Application is Slow | Best Practices for Troubleshooting and PreventioneG Innovations
IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge.
View these slides from our webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, discussed the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.
How to Achieve Great Citrix User ExperienceeG Innovations
Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments.
To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success
Application architectures have become more distributed, heterogeneous, and reliant on supporting infrastructure tiers. In 2018, we are seeing customers beginning to realize they need to expand their application performance monitoring (APM) capabilities to provide visibility of these supporting IT infrastructure components.
Application managers and IT teams are realizing that they need contextual visibility into how an infrastructure problem affects application performance, and seek APM solutions that can cross-correlate code-level and transaction-level performance with the health of the supporting physical, virtual, container and cloud infrastructures.
Watch this on-demand webinar and learn why this cross-correlation is so important and what's required to achieve it:
• Why monitoring applications in isolation will not be enough to monitor digital business service performance
• What's required for the enterprise to achieve total performance visibility
• How you can build an incremental plan for achieving transparency in digital service performance monitoring
Check out this presentation and learn how the new SaaS-based monitoring service from eG Innovations helps Citrix customers with performance management of their digital workpace environments.
Why does Citrix use eG Enterprise for End-to-End Monitoring at Citrix Summit ...eG Innovations
This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.
Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience.
Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:
• Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs;
• Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
• View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
• Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
eG Enterprise Logon Simulator for Citrix XenApp & XenDesktopeG Innovations
eG Enterprise Citrix logon simulator helps you fix XenApp & XenDesktop issues before users are affected. Proactively monitor Citrix XenApp logon slowdowns.
In this presentation, you will discover how to:
- Proactively monitor logon performance by simulating and testing XenApp and XenDesktop logon sessions from various locations
- Identify why logon is slow and which step in the logon process takes more processing time: is it authentication, enumeration, HDX session establishment, application launch?
- Test and ensure if the entire Citrix delivery infrastructure (XenApp, XenDesktop, NetScaler, StoreFront, PVS, license server, AD, etc.) is working as expected to support user logon
- Leverage deep Citrix monitoring capabilities of eG Enterprise to identify real user logon issues in real time and provide speedy resolution
This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.
Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity.
Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”?
Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster.
• Understand what factors are involved in Citrix login processing
• Learn optimization techniques to make logon faster including profile management and image optimization
• Learn how to improve logon times using new Citrix technologies such as App Layering and WEM
• Pick up tips, tricks and tools to proactively detect logon slowdowns
Citrix Cloud Services - Are they right for you ?eG Innovations
Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats?
George Spiers walks us through the pros and cons of migrating to Citrix Cloud.
• The Citrix Cloud architecture
• Architectural considerations when migrating to Citrix Cloud
• How to decide what stays on-prem and what is in the cloud
• Performance monitoring: How far do Citrix Director and Performance Analytics go
Beyond Monitoring | Leveraging Unified IT Performance Management for Patient ...eG Innovations
Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens what is the cause: Citrix? VMware? Storage? Windows? The application?
View these slides from our webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, discussed how implementing unified performance-management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.
The eG Enterprise Suite provides real-time monitoring and proactive infrastructure management to help customers rapidly diagnose IT performance issues. It uses automated root cause analysis to identify the underlying problem instead of just surface symptoms. This helps reduce troubleshooting time from hours to minutes. The single-agent monitoring solution provides visibility across applications, databases, networks and more to eliminate finger-pointing between teams. Customers have reported resolving issues 4-9 minutes faster and impacting 4,512 fewer customers per problem since using the eG Suite.
How to Avoid the Top 7 Mistakes Made When Managing Citrix PerformanceChristine Ackley
Citrix XenApp and XenDesktop are two of the most performance-sensitive applications being used in enterprise networks today. Citrix performance management is of critical importance because even a small glitch – anywhere in your infrastructure – can negatively affect the user experience and, ultimately, result in lost business revenue.
These slides are from our recent webinar , ‘How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance’, where Raymond Otero, Manager of End-User Computing, Anexinet – a leading Citrix Gold Solution Advisor, and Srinivas Ramanathan, CEO of eG Innovations, discussed the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure a positive user experience and business continuity.
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...eG Innovations
The last year has been tumultuous for everyone. For the end-user computing community, it was an extraordinary time with everyone having to deal with new requirements from their businesses at short notice. Over the last 3 months, xenappblog and eG Innovations conducted a survey to learn how organizations have adapted their digital workspaces to the new normal. For this webinar titled Digital Workspace Deployment and Performance Monitoring in the New Normal, we have invited three EUC experts to analyze and share their thoughts on the key findings of this survey of over 1050 digital workspace professionals.
Join this webinar and learn answers to several key questions, such as how many organizations adopted digital workspaces for the first time, how many are using cloud workspaces, how popular are different workspace technologies, how many monitoring tools are being needed to get a complete view of the digital workspace environment, and many more.
#digitalworkspace
How to monitor all aspects of Citrix NetScaler usage and performance within t...eG Innovations
This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.
Choosing a Citrix Monitoring Strategy: Key Capabilities and Pitfalls to AvoideG Innovations
Citrix performance monitoring has been gaining a lot of attention and interest. In this presentation, we outline key requirements that any Citrix monitoring solution should support. We analyze the built-in Citrix monitoring tools: Citrix Director, Citrix NetScaler Insight and the Microsoft SCOM management packs and discuss their capabilities and limitations. The need to have at least three different consoles for monitoring a Citrix infrastructure makes monitoring and diagnosis very inefficient. We discuss how the eG Enterprise solution integrates with the built-in Citrix tools and provides 360 degree unified monitoring for a Citrix infrastructure with automated root-cause diagnosis.
How to avoid Java and .Net Application Performance Issues using Business Tran...eG Innovations
This document discusses transaction tracing in unified monitoring environments. It provides an overview of application performance management (APM) and why it is needed to monitor application performance and user experience. It discusses how real user monitoring (RUM) can provide insight into the user experience, but transaction tracing is also needed to diagnose server-side processing issues. The presentation demonstrates how eG Innovations provides both RUM and transaction tracing capabilities across Java and .NET applications in a unified manner. It provides licensing and deployment details and shows how transaction tracing can help identify code-level issues and troubleshoot application performance problems.
4 Keys to a Successful Citrix MigrationJohn Barnhart
This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.
Best Practices for Troubleshooting Four Real-world Java Performance IssueseG Innovations
If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons.
Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...eG Innovations
Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.”
Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice.
While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable.
Join us for this webinar where you will learn:
- How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc.
- How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce
- How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic
- How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure
If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.
How to Get the Fastest Possible Citrix Logon Times?eG Innovations
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix Logon time optimization.
Citrix Troubleshooting 101: How to Resolve and Prevent Business-Impacting Cit...eG Innovations
One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues? A Citrix infrastructure has many tiers and dependencies. Where do you start looking, what do you analyze, and how do you triage?
Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting. You will find out how to:
• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc.
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Optimize the Citrix environment for maximum performance
At the end, we discuss how automated monitoring can help accelerate performance troubleshooting.
My Application is Slow | Best Practices for Troubleshooting and PreventioneG Innovations
IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge.
View these slides from our webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, discussed the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.
How to Achieve Great Citrix User ExperienceeG Innovations
Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments.
To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success
Application architectures have become more distributed, heterogeneous, and reliant on supporting infrastructure tiers. In 2018, we are seeing customers beginning to realize they need to expand their application performance monitoring (APM) capabilities to provide visibility of these supporting IT infrastructure components.
Application managers and IT teams are realizing that they need contextual visibility into how an infrastructure problem affects application performance, and seek APM solutions that can cross-correlate code-level and transaction-level performance with the health of the supporting physical, virtual, container and cloud infrastructures.
Watch this on-demand webinar and learn why this cross-correlation is so important and what's required to achieve it:
• Why monitoring applications in isolation will not be enough to monitor digital business service performance
• What's required for the enterprise to achieve total performance visibility
• How you can build an incremental plan for achieving transparency in digital service performance monitoring
Check out this presentation and learn how the new SaaS-based monitoring service from eG Innovations helps Citrix customers with performance management of their digital workpace environments.
Why does Citrix use eG Enterprise for End-to-End Monitoring at Citrix Summit ...eG Innovations
This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.
Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience.
Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:
• Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs;
• Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
• View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
• Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
eG Enterprise Logon Simulator for Citrix XenApp & XenDesktopeG Innovations
eG Enterprise Citrix logon simulator helps you fix XenApp & XenDesktop issues before users are affected. Proactively monitor Citrix XenApp logon slowdowns.
In this presentation, you will discover how to:
- Proactively monitor logon performance by simulating and testing XenApp and XenDesktop logon sessions from various locations
- Identify why logon is slow and which step in the logon process takes more processing time: is it authentication, enumeration, HDX session establishment, application launch?
- Test and ensure if the entire Citrix delivery infrastructure (XenApp, XenDesktop, NetScaler, StoreFront, PVS, license server, AD, etc.) is working as expected to support user logon
- Leverage deep Citrix monitoring capabilities of eG Enterprise to identify real user logon issues in real time and provide speedy resolution
This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.
Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity.
Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”?
Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster.
• Understand what factors are involved in Citrix login processing
• Learn optimization techniques to make logon faster including profile management and image optimization
• Learn how to improve logon times using new Citrix technologies such as App Layering and WEM
• Pick up tips, tricks and tools to proactively detect logon slowdowns
Citrix Cloud Services - Are they right for you ?eG Innovations
Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats?
George Spiers walks us through the pros and cons of migrating to Citrix Cloud.
• The Citrix Cloud architecture
• Architectural considerations when migrating to Citrix Cloud
• How to decide what stays on-prem and what is in the cloud
• Performance monitoring: How far do Citrix Director and Performance Analytics go
Beyond Monitoring | Leveraging Unified IT Performance Management for Patient ...eG Innovations
Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens what is the cause: Citrix? VMware? Storage? Windows? The application?
View these slides from our webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, discussed how implementing unified performance-management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.
The eG Enterprise Suite provides real-time monitoring and proactive infrastructure management to help customers rapidly diagnose IT performance issues. It uses automated root cause analysis to identify the underlying problem instead of just surface symptoms. This helps reduce troubleshooting time from hours to minutes. The single-agent monitoring solution provides visibility across applications, databases, networks and more to eliminate finger-pointing between teams. Customers have reported resolving issues 4-9 minutes faster and impacting 4,512 fewer customers per problem since using the eG Suite.
How to Avoid the Top 7 Mistakes Made When Managing Citrix PerformanceChristine Ackley
Citrix XenApp and XenDesktop are two of the most performance-sensitive applications being used in enterprise networks today. Citrix performance management is of critical importance because even a small glitch – anywhere in your infrastructure – can negatively affect the user experience and, ultimately, result in lost business revenue.
These slides are from our recent webinar , ‘How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance’, where Raymond Otero, Manager of End-User Computing, Anexinet – a leading Citrix Gold Solution Advisor, and Srinivas Ramanathan, CEO of eG Innovations, discussed the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure a positive user experience and business continuity.
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...eG Innovations
The last year has been tumultuous for everyone. For the end-user computing community, it was an extraordinary time with everyone having to deal with new requirements from their businesses at short notice. Over the last 3 months, xenappblog and eG Innovations conducted a survey to learn how organizations have adapted their digital workspaces to the new normal. For this webinar titled Digital Workspace Deployment and Performance Monitoring in the New Normal, we have invited three EUC experts to analyze and share their thoughts on the key findings of this survey of over 1050 digital workspace professionals.
Join this webinar and learn answers to several key questions, such as how many organizations adopted digital workspaces for the first time, how many are using cloud workspaces, how popular are different workspace technologies, how many monitoring tools are being needed to get a complete view of the digital workspace environment, and many more.
#digitalworkspace
How to monitor all aspects of Citrix NetScaler usage and performance within t...eG Innovations
This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.
Choosing a Citrix Monitoring Strategy: Key Capabilities and Pitfalls to AvoideG Innovations
Citrix performance monitoring has been gaining a lot of attention and interest. In this presentation, we outline key requirements that any Citrix monitoring solution should support. We analyze the built-in Citrix monitoring tools: Citrix Director, Citrix NetScaler Insight and the Microsoft SCOM management packs and discuss their capabilities and limitations. The need to have at least three different consoles for monitoring a Citrix infrastructure makes monitoring and diagnosis very inefficient. We discuss how the eG Enterprise solution integrates with the built-in Citrix tools and provides 360 degree unified monitoring for a Citrix infrastructure with automated root-cause diagnosis.
How to avoid Java and .Net Application Performance Issues using Business Tran...eG Innovations
This document discusses transaction tracing in unified monitoring environments. It provides an overview of application performance management (APM) and why it is needed to monitor application performance and user experience. It discusses how real user monitoring (RUM) can provide insight into the user experience, but transaction tracing is also needed to diagnose server-side processing issues. The presentation demonstrates how eG Innovations provides both RUM and transaction tracing capabilities across Java and .NET applications in a unified manner. It provides licensing and deployment details and shows how transaction tracing can help identify code-level issues and troubleshoot application performance problems.
4 Keys to a Successful Citrix MigrationJohn Barnhart
This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.
How to Balance System Speed and Risk for Multi-Platform InnovationClaudia Ring
Walking the line between speed to market and stability of mission-critical systems is something many enterprise organizations deal with on a consistent basis, especially when planning a major application release. Multi-speed IT is a term that connotes the difficulty of balancing speed and risk for these enterprises, but also one that inherently defines a solution; moving at different speeds depending on system requirements. While moving at various speeds based on whether you are releasing changes for Systems of Engagement (SOE) or Systems of Record (SOR) can seem negative, it can be used as a stepping stone towards complete enterprise agility and iterative improvements in release management across both types of systems. Join Rosalind Radcliffe, IBM Distinguished Engineer and Chief Architect for DevOps, as she discusses;
How to begin incorporating continuous testing into the release cycle for both SOE's and SOR's
How deployment automation can be incorporated into multi-platform deployments
How earlier, more frequent testing and automated deployments can help stabilize risk while increasing speed
Customer success with using these testing and deployment solutions to achieve agility across both SOE's and SOR's
The Complete User Experience Monitoring Solution - eG Enterprise v7eG Innovations
Introducing eG Enterprise v7: The industry's most advanced user experience monitoring solution. eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis, and resolution of application performance problems in virtual, physical, and cloud environments.
A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG EnterpriseeG Innovations
Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge.
View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.
The document discusses IBM's UrbanCode products for application release automation and DevOps. It summarizes recent developments in UrbanCode Deploy and Release, including new capabilities for deploying containerized applications, managing WebSphere Application Server configurations, and integrating with additional systems of record. It also outlines key trends in application release automation for 2016 such as hybrid cloud deployments, containers, and cognitive capabilities. The document is intended to highlight capabilities of IBM's UrbanCode products and services for application delivery and DevOps.
Slides for October 15 webinar with ESG Analyst Scott Sinclair and Avere Systems Engineer Bernie Behn reviewing ESG lab results that tested the Avere vFXT Edge filer on Google Cloud Platform.
Seamless Cloud Integration: Leveraging Application Modernization for Business...basilmph
Application modernization is the process of enhancing and updating legacy software to meet current digital demands. This includes upgrading software architecture, infusing high-value technologies like AI and cloud computing, and fostering innovation.
The document discusses migrating to cloud native solutions. It defines cloud native as an approach that exploits the advantages of cloud computing using containers, microservices, and other modern technologies. This allows applications to be scalable, resilient, and manageable. The document outlines the benefits of cloud native and provides a "trail map" to transitioning applications. It also discusses common challenges like technical debt and failing to meet CI/CD expectations, and provides recommendations to address them such as automating processes and simplifying architectures.
AWS May Webinar Series - Industry Trends and Best Practices for Cloud AdoptionAmazon Web Services
If you are interested to know more about AWS Chicago Summit, please use the following to register: http://amzn.to/1RooPPL
Forrester estimates that cloud adoption will soar 91% from $100 billion to $191 billion in 5 years. The next phase of cloud adoption will feature more diverse workloads, more applications that bridge public clouds and private data centers, and a greater emphasis on cost efficiency. In this webinar, we’ll discuss the impact of cloud adoption on the industry and on your business, including realignment of tech budgeting and applications, retooled staffing to enhance the skill sets of your internal teams, and the role of specialist firms in accelerating your progress. Join Vikram Garlapati, Manager of Solutions Architect, AWS, Forrester Vice President and Principal Analyst John Rymer, along with Amit Khanna, VP of Cloud Services at Virtusa, to gain insight into the state of cloud adoption and to learn the lessons and best practices gained from multiple engagements that helped customers transform their application landscapes. Learning objectives: 1) Understand overall trends in cloud adoption 2) Learn best practices for migrating diverse workloads – to take full advantage of cloud services
Chef Automate can help organizations reduce the pain of audits through continuous compliance. It does this by expressing security and compliance requirements as code that can be incorporated directly into the development process. This allows organizations to detect and correct issues early before they reach production. Chef Automate also helps standardize compliance across heterogeneous environments by providing a common language for describing compliance controls. It can then continuously monitor systems to ensure they remain compliant and provide an up-to-date record for audits.
What's New in eG Enterprise v6 - Unified performance monitoring, diagnosis, a...eG Innovations
See live the brand-new release of eG Enterprise v6 – the first intelligent performance monitoring solution designed to simplify the management of today’s complex and distributed IT environments.
Find out how eG Enterprise helps you make IT Operations more productive, reduce IT support cost & complexity, and keep your end users happy & productive. During the demonstration, we will show how you can:
- Have a single unified solution that addresses your application monitoring, database monitoring, server monitoring, network monitoring, virtualization monitoring, service monitoring and even mobile device monitoring needs;
- Use intelligent analytics to analyze and correlate performance across the tiers to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
- View best-in-class customizable dashboards that integrate performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
- Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
- Address gaps in your current monitoring for Citrix XenApp/XenDesktop, virtual desktop infrastructures (VDI), multi-tier Java applications and heavily virtualized IT environments – in the cloud or on-premise;
Are You Thinking Of Mobile Application Modernization-OpenTeQ.pptxsreevidyaopenteq
In this blog, we will discuss what are the key benefits of application modernization and what is the right way of implementing it. Visit: https://openteqgroup.com/blogs/are-you-thinking-of-mobile-application-modernization
This document discusses a report from HFS Research on the top application modernization services providers in 2022. It provides an executive summary of the research methodology, which involved collecting data from service providers on their capabilities, revenues, case studies and client references. The research evaluated providers based on their execution, innovation, customer feedback and alignment with HFS' OneOffice model of digital transformation. The document excerpts various sections of the full report, including insights into pricing trends, the need for modernization, and elements of cloud-native organizations.
Becoming a Software-Centric Business - Best Path Forward in an Uncertain Post...Cognizant
Innovating in a post-pandemic world will pose new challenges — from unpredictable shifts in customer behavior to development teams that work from home by necessity or choice. Adapting quickly to new risks and opportunities requires a modern infrastructure and application architecture, new processes and a culture that rewards experimentation.
New age technology services and their implications on business successEteva Tech
The global tech arena has become dynamic and the pace at which it is changing can leave anyone flabbergasted. There has been a massive transformation in the tech landscape as well as in the perspective of businesses. Such is the magic of technology. When we talk about new-age tech, we come across a hoard of terminologies on the internet but have we ever thought about what exactly they mean and what are their implications on businesses? Let's Check out the infographic for a more detailed version of technologies and how they have impacted the industries. For more information, you can website visit: https://etevatech.com/services/
Similar to Managing User Experience During Cloud Migrations (20)
How to simplify the monitoring of multi-cloud environmentseG Innovations
This document discusses monitoring applications deployed across multiple cloud platforms. It notes that 92% of organizations have a multi-cloud strategy and that operational complexity increases in these environments. A demo application is described that is deployed across AWS and Azure to showcase issues that can occur. The presentation emphasizes that traditional monitoring tools are insufficient for multi-cloud and that capabilities like auto-discovery, intelligent alerting, visualizations and root cause analysis are needed to effectively monitor applications in these environments.
Migrating to the Cloud – Is Application Performance Monitoring still required?eG Innovations
As more businesses adopt cloud technologies for their various benefits it must be noted that not all cloud offerings are the same and provide different services or infra SLA. Do you know that not all SLA from cloud providers mean your application will be ensured similar availability?
Depending on whether you are leveraging Saas, Paas, Iaas, etc to deliver your applications, you will have a different level of visibility and control of how you manage performance and deliver the user experience expected by your users.
Join the session and find out what remains within your responsibility and how you can monitor the various cloud infrastructure/services to give yourself the needed visibility to deliver the expected user experience without over-provisioning to ensure better performance.
Key criteria for choosing APM solutions for the next normal: analysis of surv...eG Innovations
Historically, Application Performance Monitoring (APM) tools have mainly been focused on providing code level visibility for web applications. IT managers have had to deploy these solutions to complement infrastructure monitoring solutions to get end-to-end visibility across applications and services.
To understand how the APM needs of organizations have evolved in the next normal, eG Innovations and DevOps Institute conducted a survey. Over 900 software professionals - DevOps engineers, SREs, ITOps teams and system admins – shared their knowledge and thinking.
We’ve invited Eveline Oehrlich, Chief Research Officer at DevOps Institute and ex-Forrester VP and Research Director to join us to dissect the results of this survey. Eveline will share her experiences and knowledge within the APM space, discuss trends and will discuss what the future of APM should look like. Also joining the discussion will be Arun Aravamudhan, Head of Java APM and Web Products and web products at eG Innovations.
We are looking forward to you joining this webinar. Here are some highlights on what we will cover:
- Why APM is no longer just about code-level analysis
- The need for converged application and infrastructure monitoring
- The strategy for Kubernetes and cloud monitoring in the next normal
- The challenges with native cloud monitoring options
- Application performance management has gained management attention
Register now and learn the current state of APM adoption and how business needs in the next normal will change how APM should be leveraged.
How Citrix Admins can get a Virtual AssistanteG Innovations
By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.
This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:
• Proactively monitor digital workspace user experience
• Automatically isolate and remediate performance issues
• Align capacity to changing business and user requirements
• Improve user experience with embedded analytics
Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.
Unified Cloud Performance Monitoring - The Need of The HoureG Innovations
This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.
Troubleshooting the Most Common Citrix Complaints for Remote WorkerseG Innovations
When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider?
Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal.
In this webinar you'll learn how to:
• Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more
• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Troubleshoot with automated and built-for-Citrix monitoring tools
How to consolidate Citrix Monitoring in a Single Pane of GlasseG Innovations
A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues.
Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications.
See how you can:
--Monitor and get proactive alerts on the experience seen by Citrix users
--Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc.
--Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack?
--Get insights to right-size and optimize your Citrix deployment
Lessons from Experts: How you can create a Great Digital Workspace Experience...eG Innovations
The document discusses how organizations can improve their digital workspace experience. It outlines three main topics: 1) How to greatly improve the virtual workspace experience through fast logins, proactive problem identification and quick issue resolution. 2) How to reduce service desk tickets by up to 50% through visibility insights that identify the root causes of issues. 3) How to prevent ticket escalation delays ("hot potato") and reduce troubleshooting times through a holistic monitoring solution that provides expertise to optimize systems and processes. The presentation promotes the Deptive Visibility Insights product to help organizations achieve these goals.
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...eG Innovations
“Hoe gebruikt gemeente Heerhugowaard hun IT omgeving optimaal om thuis werken te faciliteren?”
“Welke problemen ervaarde gemeente Heerhugowaard en hoe hebben zij dit aangepakt?”
Deze en meer vragen worden beantwoord door Michiel Bakker tijdens dit webinar.
Het IT landschap wordt steeds complexer met de diverse applicaties in de CLOUD, lokaal draaiende software, gebruikers werkend vanuit huis en/of op kantoor. Dit stelt steeds hogere eisen aan uw IT organisatie. Het niet beschikbaar hebben van een bedrijfskritische applicatie kan zelfs leiden tot imagoschade. Daarom denken wij dat proactief beheer steeds belangrijker wordt.
Michiel Bakker, System Engineer bij Gemeente Heerhugowaard en Barry Schiffer, Pre-Sales Consultant bij eG Innovations bespreken de volgende onderwerpen:
Wat zijn IT uitdagingen binnen lokale overheidsorganisaties?
Met welke problemen heeft een gemeente te maken?
Hoe heeft de gemeente Heerhugowaard de medewerkers productiviteit weten te waarborgen tijdens de veranderde werkplek in 2020?
Digital Workspaces and the Customer ExperienceeG Innovations
Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised — and not every enterprise is ready.
Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer’s digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between ‘X-data’ (experience or XLA data) and ‘O-data’ (operational or SLA data) is not trivial.
In this webinar, John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us:
-What role the Experience Level Agreement plays in the digital workspace
-The importance of unified, end-user-oriented views of digital workspace performance
-How converged APM/IPM can accelerate your customer experience journey
Microsoft, Citrix and SCOM: EOL or a New Beginning ?eG Innovations
The SCOM management packs for Citrix are reaching End Of Life this month. You can move to a standalone monitoring solution like Citrix Director, but this means you will no longer be able to use Microsoft SCOM as the single unified monitoring console for your organization.
You now have a chance to convert the EOL into a new beginning. The eG Universal management pack for SCOM provides you with the best Citrix monitoring solution integrated tightly with your SCOM environment. What is more, you can also monitor other non-Microsoft technologies without needing additional management packs.
Learn more on, how you can make End Of Life for your Citrix SCOM management packs bring new life into your SCOM environment:
•Learn how to augment SCOM with logon simulation and deep Citrix domain expertise
•Leverage patented analytics for all your applications, Azure cloud services, and infrastructure
•Get code-level correlation for .NET applications and quickly isolate performance issues
How to Get the Fastest Possible Citrix Logon Times? Optimization Tips for ...eG Innovations
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix logon time optimization.
How to Extend SCOM to Achieve Single-Pane-of-Glass Monitoring into Your Micro...eG Innovations
As Office 365 gains traction Microsoft is moving best-in-class apps like Exchange and SharePoint, along with powerful cloud services like OneDrive and Teams, into the public cloud and providing other powerful alternative services like Azure.
Managing the end-user experience for these cloud-based services has become mission-critical, and IT must be able to proactively isolate performance issues regardless of where they originate. The traditional silo-based approach to performance monitoring will not keep pace with the newer demands and challenges of Office 365 and other Azure based services.
In this presentation, you will:
• Learn how to proactively monitor across hybrid on-premises, Office 365, and Azure ecosystems and services
• Understand how eG Enterprise can help unify digital service performance management and deliver total performance visibility into SCOM
• Understand how converged application and infrastructure performance monitoring can help accelerate your cloud migration
Is Citrix Cloud Enterprise Ready? Best Practices to Get the Most Out of Citri...eG Innovations
Citrix Cloud is a new offering from Citrix that enables you to deliver Virtual Apps and Desktops as a service. Citrix Cloud uses a hybrid model: while the control plane of your Citrix site resides in the cloud, you can have the resource plane either on-premises or in the cloud.
Because the Citrix Delivery Controller, StoreFront, Gateway, and SQL database are all hosted and managed by Citrix, Citrix Cloud eases deployment and maintenance for administrators. Citrix administration teams would continue to run their Citrix Virtual Apps servers and Citrix Virtual Desktops VMs from their on-premises infrastructure.
With a heavy push from Citrix towards upgrading customers to Citrix Cloud, a question that every organization has is “Is Citrix Cloud Enterprise ready? Should we move to the cloud?”
Check out this presentation and understand:
• The basics of Citrix Cloud: architecture, features and benefits
• What’s new in the latest release of Citrix Cloud
• Is Citrix Cloud enterprise ready?
• Key considerations for deploying Citrix Cloud
• Monitoring best practices for performance assurance
How to Monitor Your Java & .NET Applications with eG EnterpriseeG Innovations
Troubleshooting application problems is never easy. There’s always a blame game going on between App Dev, IT Ops and DevOps teams to decide where an application problem originated and who owns it. There could be a code-level issue in the application, a long-running query can slow application processing, slow third-party calls are another common problem in the application framework.
In the latest update of our IT monitoring solution, eG Enterprise version 6.3, we’ve introduced new application performance monitoring (APM) capabilities to deliver code-level and query-level visibility for Java and .NET environments. Join this session and learn how the new capabilities will help you extend performance monitoring to solve more complex IT problems.
Key topics to be covered in the webinar:
Real User Monitoring: Track user experience issues in real time
Business Transaction Tracing: Analyze application transactions and identify code-level issues
Converged App & Infra Monitoring: Get correlated insight to pinpoint the root cause of problems: Network? Database? Virtualization? App code?
Chapter 3 of ISTQB Foundation 2018 syllabus with sample questions. Answers about what is static testing, what is review, types of review, informal review, walkthrough, technical review, inspection.
AI_dev Europe 2024 - From OpenAI to Opensource AIRaphaël Semeteys
Navigating Between Commercial Ownership and Collaborative Openness
This presentation explores the evolution of generative AI, highlighting the trajectories of various models such as GPT-4, and examining the dynamics between commercial interests and the ethics of open collaboration. We offer an in-depth analysis of the levels of openness of different language models, assessing various components and aspects, and exploring how the (de)centralization of computing power and technology could shape the future of AI research and development. Additionally, we explore concrete examples like LLaMA and its descendants, as well as other open and collaborative projects, which illustrate the diversity and creativity in the field, while navigating the complex waters of intellectual property and licensing.
this resume for sadika shaikh bca studentSadikaShaikh7
I am a dedicated BCA student with a strong foundation in web technologies, including PHP and MySQL. I have hands-on experience in Java and Python, and a solid understanding of data structures. My technical skills are complemented by my ability to learn quickly and adapt to new challenges in the ever-evolving field of computer science.
9 Ways Pastors Will Use AI Everyday By 2029
These future use cases are only a handful of the many many options generative AI is providing pastors and leaders everywhere. If you learn how AI might enhance and support your ministry, you'll enter into a world that's full of hope for the Gospel.
Learn more at http://www.AIforChurchLeaders.com and http://www.churchtechtoday.com
Multimodal Retrieval Augmented Generation (RAG) with MilvusZilliz
We've seen an influx of powerful multimodal capabilities in many LLMs. In this talk, we'll vectorize a dataset of images and texts into the same embedding space, store them in Milvus, retrieve all relevant data using multilingual texts and/or images and input multimodal data as context into GPT-4o.
Dev Dives: Mining your data with AI-powered Continuous DiscoveryUiPathCommunity
Want to learn how AI and Continuous Discovery can uncover impactful automation opportunities? Watch this webinar to find out more about UiPath Discovery products!
Watch this session and:
👉 See the power of UiPath Discovery products, including Process Mining, Task Mining, Communications Mining, and Automation Hub
👉 Watch the demo of how to leverage system data, desktop data, or unstructured communications data to gain deeper understanding of existing processes
👉 Learn how you can benefit from each of the discovery products as an Automation Developer
🗣 Speakers:
Jyoti Raghav, Principal Technical Enablement Engineer @UiPath
Anja le Clercq, Principal Technical Enablement Engineer @UiPath
⏩ Register for our upcoming Dev Dives July session: Boosting Tester Productivity with Coded Automation and Autopilot™
👉 Link: https://bit.ly/Dev_Dives_July
This session was streamed live on June 27, 2024.
Check out all our upcoming Dev Dives 2024 sessions at:
🚩 https://bit.ly/Dev_Dives_2024
The DealBook is our annual overview of the Ukrainian tech investment industry. This edition comprehensively covers the full year 2023 and the first deals of 2024.
Details of description part II: Describing images in practice - Tech Forum 2024BookNet Canada
This presentation explores the practical application of image description techniques. Familiar guidelines will be demonstrated in practice, and descriptions will be developed “live”! If you have learned a lot about the theory of image description techniques but want to feel more confident putting them into practice, this is the presentation for you. There will be useful, actionable information for everyone, whether you are working with authors, colleagues, alone, or leveraging AI as a collaborator.
Link to presentation recording and transcript: https://bnctechforum.ca/sessions/details-of-description-part-ii-describing-images-in-practice/
Presented by BookNet Canada on June 25, 2024, with support from the Department of Canadian Heritage.
Distributed System Performance Troubleshooting Like You’ve Been Doing it for ...ScyllaDB
Troubleshooting performance issues across distributed systems can be intimidating if you don’t know where to start, and it’s even harder when the system is running on hundreds or thousands of nodes. We’re well past the point of logging into random nodes and poking around hoping we spot the problem. It’s critical to have a methodology to follow as well as a deep understanding of the tools that are available to help you prove (or disprove) your mental model.
In this session, we’ll explore how to go about diagnosing performance problems you might run into, and teach you the tools and process for getting to the bottom of any issue, quickly -- even when it’s one of the biggest distributed database deployments on the planet.
An invited talk given by Mark Billinghurst on Research Directions for Cross Reality Interfaces. This was given on July 2nd 2024 as part of the 2024 Summer School on Cross Reality in Hagenberg, Austria (July 1st - 7th)
In this follow-up session on knowledge and prompt engineering, we will explore structured prompting, chain of thought prompting, iterative prompting, prompt optimization, emotional language prompts, and the inclusion of user signals and industry-specific data to enhance LLM performance.
Join EIS Founder & CEO Seth Earley and special guest Nick Usborne, Copywriter, Trainer, and Speaker, as they delve into these methodologies to improve AI-driven knowledge processes for employees and customers alike.
This slide deck is a deep dive the Salesforce latest release - Summer 24, by the famous Stephen Stanley. He has examined the release notes very carefully, and summarised them for the Wellington Salesforce user group, virtual meeting June 27 2024.
Test Case Design Techniques as chapter 4 of ISTQB Foundation. Topics included are Equivalence Partition, Boundary Value Analysis, State Transition Testing, Decision Table Testing, Use Case Testing, Statement Coverage, Decision Coverage, Error Guessing, Exploratory Testing, Checklist Based Testing
GDG Cloud Southlake #34: Neatsun Ziv: Automating AppsecJames Anderson
The lecture titled "Automating AppSec" delves into the critical challenges associated with manual application security (AppSec) processes and outlines strategic approaches for incorporating automation to enhance efficiency, accuracy, and scalability. The lecture is structured to highlight the inherent difficulties in traditional AppSec practices, emphasizing the labor-intensive triage of issues, the complexity of identifying responsible owners for security flaws, and the challenges of implementing security checks within CI/CD pipelines. Furthermore, it provides actionable insights on automating these processes to not only mitigate these pains but also to enable a more proactive and scalable security posture within development cycles.
The Pains of Manual AppSec:
This section will explore the time-consuming and error-prone nature of manually triaging security issues, including the difficulty of prioritizing vulnerabilities based on their actual risk to the organization. It will also discuss the challenges in determining ownership for remediation tasks, a process often complicated by cross-functional teams and microservices architectures. Additionally, the inefficiencies of manual checks within CI/CD gates will be examined, highlighting how they can delay deployments and introduce security risks.
Automating CI/CD Gates:
Here, the focus shifts to the automation of security within the CI/CD pipelines. The lecture will cover methods to seamlessly integrate security tools that automatically scan for vulnerabilities as part of the build process, thereby ensuring that security is a core component of the development lifecycle. Strategies for configuring automated gates that can block or flag builds based on the severity of detected issues will be discussed, ensuring that only secure code progresses through the pipeline.
Triaging Issues with Automation:
This segment addresses how automation can be leveraged to intelligently triage and prioritize security issues. It will cover technologies and methodologies for automatically assessing the context and potential impact of vulnerabilities, facilitating quicker and more accurate decision-making. The use of automated alerting and reporting mechanisms to ensure the right stakeholders are informed in a timely manner will also be discussed.
Identifying Ownership Automatically:
Automating the process of identifying who owns the responsibility for fixing specific security issues is critical for efficient remediation. This part of the lecture will explore tools and practices for mapping vulnerabilities to code owners, leveraging version control and project management tools.
Three Tips to Scale the Shift Left Program:
Finally, the lecture will offer three practical tips for organizations looking to scale their Shift Left security programs. These will include recommendations on fostering a security culture within development teams, employing DevSecOps principles to integrate security throughout the development
The document discusses fundamentals of software testing including definitions of testing, why testing is necessary, seven testing principles, and the test process. It describes the test process as consisting of test planning, monitoring and control, analysis, design, implementation, execution, and completion. It also outlines the typical work products created during each phase of the test process.
Quantum Communications Q&A with Gemini LLM. These are based on Shannon's Noisy channel Theorem and offers how the classical theory applies to the quantum world.
Welcome to today’s webinar, Managing User Experience During Cloud Migrations....Service-Oriented Monitoring and Disruptive Change
As usual we’ll give you a brief introduction to eG Innovations, and then get right into our agenda today....
....first we’ll talk about disruptive changes ... how customer expectations are changing and how cloud migrations can present challenges to meeting these expectations....
...then we’ll get into some of the specifics of migrating workloads to the cloud, and how monitoring...and specifically service-oriented monitoring...is a critical element for cloud migrations
...then we’ll talk about how you can leverage service oriented monitoring during cloud migrations to optimize your monitoring portfolio, establish performance monitoring as a program of work before, during and after cloud migrations and how you can use service oriented monitoring to drive cultural change....which is really where the “heavy lifting” of cloud migrations is...
We’ll take some questions along the way and show you what a service-oriented monitor looks like with a brief demo as well
eG Innovations has been a provider of enterprise class performance management solutions for over a decade.... Managing the performance of digital business services today is putting performance management front and center...and this is particularly true with respect to cloud migrations....
.....what we do is take measurements at every layer of every component of an end-to-end IT service...learn the norms of all measurements....and through patented analytics automatically isolates which layer of which component is the source of an anomaly.
Today we do this across any cloud deployment model and from code to bare metal.
What we’re going to do today is talk about managing performance as part of a cloud migration....I want to start off by talking a little bit about disruptive change....something we’re hearing a lot about right now....
...disruptive innovation creates new business models...which eventually disrupts entire markets...the typical examples you hear include companies like Uber and Netflix....when an industry faces this kind of change this is often when management hears a ‘wake-up call’ and the pressure to do something ramps up...sometimes very quickly....
...migrating applications to the cloud is an example of disruptive change....cloud computing is changing the way IT works and the way IT services are designed, built, and run... And it’s happening fast and everywhere....
....Garter’s forecasting more than 20% growth this year...Forrester’s saying that more than half of global enterprises will use at least one public cloud platform by the end of this year, and CIO.com’s recent State of the CIO Report showed that cloud was in the top 3 priorities of CIOs...right behind enterprise applications and analytics...
...but customers have always wanted successful outcomes...they don’t really care about business models and business processes...but they’ll switch to a competitor in a heartbeat if they can get a successful outcome easier, cheaper or with less risk if they can...
...<CLICK> Moments of truth are used in business process analysis, and represent anywhere the customer touches your process or your process touches the customer....
so these moments of truth ...or customer touch points begin to change....sometimes dramatically...during periods of disruption.
<CLICK> Utility is what the service does—and it has to either increase the performance of a customer’s asset or eliminate a customer constraint. This is what ITIL means by ‘fit for purpose’, and it’s an important element of value. Utility is usually the major focus of design/development.
<CLICK> Warranty is how the service works --- and it must assure that the service meets all its requirements. This includes availability, capacity(performance), continuity and security. ....
<CLICK> but as all this disruption changes what we do and how we work, the value equation doesn’t change....you still need utility and warranty to deliver value.
Security is assumed by most customers...until a breach happens...and we’re way past availability today....
<CLICK> performance is the new down time and customer experience is the new competitive battlefield.
...The 2018 State of the CIO Report also confirmed that CIOs are still struggling more than ever with balancing innovation and operational excellence....
...one the one hand IT is under pressure to do things faster...and on the other hand customer expectations continue to rise...
...<CLICK> business processes are increasingly digital and underpinned by technology...so, DIGITAL business services continue to become more important to the customer experience...
....and this is one reason why service-oriented monitoring is so critical....customers don’t care about business models and clouds....they still want successful customer outcomes.
<CLICK> But the reality is that each segment of a digital service can have different applications, ecosystems and multiple devices and suppliers....
<CLICK> ...and not all of these will be suitable for migration to the cloud....IBM’s estimate is that as much as 44% may not be migrated to the cloud...at least not any time soon...
What we’d like to explore today is how service-oriented monitoring can help you manage end user experience before, during and after a cloud migration....
...cloud migrations are part of the digital transformation we keep hearing about....
...these start with that wake-up call, which spawns organizational change programs that in turn spawn many different projects...
...linking these developmental projects with their programs and to transformational change objectives involves a constant cycle of feedback across many diverse stakeholders up and down the organization
This generic path shows high-level activities in the Pre-Migration, Migration and Post-Migration phases of a cloud migration.
A cloud migration will include many activities other than monitoring. So, it’s common that you’d see workstreams around cost management, security, governance and other related activities.
... because of the operational nature of monitoring and its broad technical and organizational scope it���s easy to delay it or attempt to consolidate it into other workstreams....
This perpetuates the status quo and results in ineffective baselines of performance, no end-to-end view of performance and increased re-work and cycle times...
Keep in mind that the cloud is an operating model, and for many enterprises migrating to the cloud is not yet business as usual....and this is particularly true from a performance monitoring standpoint....
So your cloud migration and digital transformation paths really need a stream of work dedicated to performance monitoring....
Here’s a generic outline for service-oriented monitoring as a program of work within a digital transformation that includes migrating applications to the cloud....
It starts with establishing a strategy for performance monitoring, identifying and understanding workloads and capturing performance baselines....this pre-migration work will provide inputs needed for other work streams like costing and governance....
...it continues with ensuring the organization is ready to support the migrated applications and then verification and validation testing to ensure that performance will be equal to or better in the cloud than it is right now....
...and it ends with an analysis of performance, agreeing on findings and establishing improvement actions....
...the truth is, these cycles of monitoring instrumentation are ongoing, are executed at every level of change and should encourage continual improvement...
...this approach also lends itself to other IT transformation paths such as ITSM and DevOps....but today we’ll be looking at it from a cloud migration perspective.
Ok, let’s begin at the beginning....monitoring and pre-migration planning....
Establishing a service-oriented monitoring strategy does not necessarily suggest you need to limit yourself to a single monitoring tool, but you do need to understand what it is you have to monitor...
...and this does NOT start with technology.... As you move workloads into the cloud, don’t assume that any performance issues cannot be the result of some lower-level component within the cloud service...
You will still be accountable for the end-to-end service, so a service-oriented approach to monitoring is more critical than ever!
Many customers are simply focusing on APM tools that are very specifically focused on application performance...
...and this is important--- you will definitely need the ability to monitor end user experience and trace transactions.... but many APM-only solutions leave performance visibility gaps...
...issues with the underlying ecosystems are often not included in any correlation or analytics...so, while you may get a dashboard with lots of information, it will still be up to you to manually correlate this data to isolate performance issues...either within a single tool or using multiple toolsets
While you’re still likely to need some specialized tools, keep in mind that from a performance monitoring perspective you need to quickly pinpoint the cause of performance issues....hopefully before users notice and early in the service lifecycle....
....but don’t attempt to optimize your monitoring portfolio all at once....use the service oriented monitoring tool as your primary tool for monitoring and diagnosing performance issues...and specialized tools if needed for deeper analysis....
....over time, as the service-oriented monitor becomes more familiar to staff you can begin to optimize your portfolio of monitoring tools, in many cases with direct feedback from stakeholders .... so, while there will always be some overlap between monitoring tools, remember from a performance monitoring perspective what it is you need to be able to monitor...
...end-to-end digital business services!
Another key activity associated with pre-migration planning is identifying and understanding workloads...
...a workload includes an application and its supporting ecosystem... Whether an existing workload is suitable for migration to a cloud is very much dependent on the application and its supporting ecosystem.
For example, metrics that apply for SAP may not apply for a .NET-based web application. Performance monitoring of a database would be entirely different from a VDI application (such as Citrix).
The ability to map software to the physical and logical runtime architecture needed to run the workload, commonly called a topology...
...is essential for assessing the feasibility of a workload for migration to the cloud.
...for customers who have had difficulty achieving a services orientation, the process of mapping these topologies can be very useful in understanding IT services as well...and since the value your delivering to customers today is based on your existing services, establishing service-oriented monitoring can provide immediate benefits even before migrating applications to the cloud....
...but you will need to understand the workloads in order to make critical decisions about design, cost, performance and other migration issues....
Of course there are different approaches to capturing a baseline, from spreadsheets to specialized modeling tools....part of the challenge is the most effective baseline will combine information from every level of every tier of a particular workload....
...but the bottom line is that the more comprehensive your baseline, the lower your risk and the higher your probability of success.
....keep in mind that baselining is not really a ‘once-and-done’ activity anyway... If you want to monitor your cloud costs, risks and performance over time you will need to monitor continuously....
....in addition, diagnosing performance issues in pre-production and production environments across multiple, hybrid cloud deployments can involve many different stakeholders....using multiple toolsets can result in a lot of hidden costs, delays and re-work....
So, let’s take a look at a services oriented monitor from a cloud migration perspective....
Remember in the pre-migration phase we need to be able to identify and understand workloads and get an end-to-end baseline of performance....
QUESTIONS (AFTER DEMO)
Can eG monitor the availability along with performance metrics of the AWS Cloud Service or any cloud service?
Yes - eG can monitor the availability of the AWS Cloud Service using synthetic monitoring and performance metrics using appropriate methodology available in the cloud service. eg., API’s and CloudWatch for AWS Cloud Service.
Can eG monitor other Cloud Services like Microsoft Azure, Citrix Cloud Service or AWS Virtual Workspace besides AWS Cloud Service?
Yes - eG can monitor private, hybrid and public cloud including Microsoft Azure, Citrix Cloud Service, AWS Virtual Workspace, AWS Cloud and VMware vCloud Director.
Does eG support agent-based or agentless monitoring for AWS cloud service?
eG uses agentless monitoring approach hence, you need to install and configure eG Remote Agent software with internet connectivity for remote monitoring of the AWS cloud.
Ok the next phase is the actual migration to the cloud....
Let’s talk about how services---which we said were the means of delivering the outcomes customers want to achieve– are an essential element of successful cloud migration
Ok, we said that the migration to the cloud is really part of an IT transformation, since clouds drive changes to existing operating models.....this is why we hear so much about DevOps and Continual Deployment....
...a critical element of these kind of change efforts is building trust within the organization....and visibility and transparency is essential for establishing that kind of trust...
....service management for the digital age is definitely a team effort, and requires rapid feedback both across and up & down the organization
It is the concept of a service that is the ‘glue’ that can help tie these different levels of change together....
...again, services are the means of delivering on the outcomes customers want....so to meet customer expectations all stakeholders must stay aligned to a customer-driven strategy....
This is why your approach to monitoring should be service-oriented....silo-based monitoring portfolios are not enabling IT organizations to consistently meet customer expectations...
This is why establishing a services-oriented monitoring strategy is so important...and you’ll need to carefully plan how you will introduce this into your organization
As you begin to use the monitor in pre-production and production environments, verification and validation testing will be performed...
...by this point the services targeted for migration are identified and prepared for migration...this may include operational testing of any monitoring integrations needed
...and it really doesn’t matter whether you’re using agile or waterfall development techniques....verification and validation testing still takes place...
....this is where a much deeper view of how services work is needed...we need to be able to test the performance of applications before, during and after we’ve migrated to the cloud....
...so this might include some preliminary testing in the cloud...testing key connection points and making sure we have visibility to what we’ll need in the new cloud-based environment....
...this is where the visibility across not only the applications but the supporting ecosystems becomes increasingly critical...
...things like auto-baselining and thresholding as well as automatic, cross-tier diagnostics can really help reduce re-work and increase flow across the service lifecycle....
...having a consistent, layered view of performance across all tiers--- in the cloud and on premises– not only provides a more complete baseline but analytics that can go well beyond aggregating information into a dashboard.... By automatically correlating performance data end-to-end across every layer of every component we can provide all stakeholders with a consistent, easy to understand view of performance...
....for example, in AWS there are two components....a Cloud model that shows you the overall health of the cloud..in this case AWS... This helps answer questions like...
...can I access the cloud?
...how long does accessing the cloud take?
...what regions are supported? Are any unavailable? What about availability zones?
<CLICK> these metrics enable you to manage the health, performance/availability and demand/consumption of AWS (or other) cloud services
....as the monitor pinpoints performance issues, the region component provides a similar layer model where information about each region, zone and instance are provided.... Questions here might include....
....is the region accessible? Does it take a long time to access?
...how many zones are in each region? Which ones are they? Are they available?
...plus instance information like whether any are powered on... were any removed? ... Are any instances taking up too much CPU? Disk i/o and so on...
If the performance issue with a service is caused by a layer in one of the Regions, the embedded analytics will isolate it just like any other component
So as we enter the migration phase verification and validation testing using cloud services begins in earnest...let’s take a quick look at this
QUESTIONS (AFTER DEMO)
Do I need AWS CloudWatch service to be enabled for monitoring AWS Cloud?
Yes. AWS CloudWatch service is required for monitoring.
Does eG monitor different AWS services in the Cloud?
Yes. eG supports monitoring of 30+ AWS Cloud Services out of the box like CloudSearch, Simple Storage Services, CloudTrail, Workspaces, etc.,
Let’s talk about post-migration monitoring now and then wrap it up for today
Ok, now that everything’s been successfully migrated, we’re still not done yet....
...feedback is critical to sustaining improvements...so a post migration performance analysis must be conducted...
...this will compare pre- and post-migration baseline data at every level, end-to-end, and take a look at trends as well...
This is often where you get lots of feedback form stakeholders and must prioritize improvement actions
...once you’ve obtained all the feedback, a governance process established in the planning phase ensures that feedback is heard and acted upon...
...changes to the road map and strategy will happen, but they need to be communicated so everyone keeps pulling the rope in the same direction....
...making these monitoring instrumentation cycles a program of work can help re-enforce other transformational change requirements, whether they’re driven by IT service management, devops or both
Ok, let’s take one more quick look at a few other things before we finish today
QUESTIONS (AFTER DEMO)
Do you offer professional services?
YES. We have standard installation and implementation services, and we also can tailor these to specific circumstances like cloud migrations. These can be delivered directly or through one of our Authorized partners. ... We also have some platinum administration and maintenance services...which we call SMART services...that can help accelerate training and knowledge transfer around the monitoring platform as you build up your in-house performance monitoring capabilities.
What if we have something that the monitor doesn’t support out-of-the-box?
First, I’d be sure and do an assessment of your end-to-end IT services and business priorities...once customers have completed this, we often find that a new component or cloud service may be needed and typically make this part of the road map....if the requirement is significant or complex, we’ll let you know and help you understand why...in many cases the initial levels of monitoring needed early in the road map allow us to move forward as additional tests and measurements are being built and tested ... It really depends on each customer circumstances, but the easiest thing to do is first prioritize your monitoring road map and then see where we’re at.
A common example we run into all the time is stabilizing a digital workspace service....either Citrix or Vmware....and establishing a path forward that gradually incorporates the applications or desktops being delivered to move towards end-to-end monitoring...this enables rapid ROI along your transformation path and gives people time to come up to speed on the new digital service environment
OK, now that we’ve seen how a service-oriented monitoring solution can help with cloud migrations, remind you about the heavy lifting ...driving cultural change
In most cases it’s not the technology that’s the challenge...it’s people....
...changing cultures and the way people work is not easy....so this is why I like to call this the heavy lifting of cloud migrations...
..the needs of the many must outweigh the needs of the few here...and service-oriented monitoring can help...the silo-based approach to monitoring is not as effective or efficient as adding a service oriented monitor to your portfolio of monitoring tools....
We believe our unique convergence of application and infrastructure monitoring can ensure that you have total performance visibility before, during and after your cloud migration....
....this can allow you to increase the levels of automation in your operations and manage end user experience effectively....
...and that’s the name of the game in the digital services world.
...a transparent, single pane of glass view of end-to-end performance can help your staff develop the skills they need for the digital age and establish continuous monitoring as a key organizational capability...
...this not only lets you monitor the user experience effectively...but includes ‘softer’ benefits associated with changing people’s behavior and culture...and while these benefits happen over time, they are exactly what’s needed as you migrate to the cloud
Ok, before we take some questions let’s net things out.... Service-oriented monitoring can help with the heavy lifting of cloud migrations....which may be more about people than technologies
...service oriented monitoring can help you before, during and after cloud migrations
...you won’t be able to manage customer expectations and deliver value unless you can effectively manage performance...monitoring must be a specific program of work, not an afterthought
If no other questions, we’ll wrap it up!
Reminder...you can get a deep dive demo by simply giving us a call and letting us know what your primary concerns are...