Citrix Troubleshooting 101

仮想環境のデータ保護実施にあたり、下記のようなお悩みを抱えていませんか？ ・スナップショットによる仮想環境への負荷が気になる… ・仮想マシン上のアプリケーションの整合性が保持できているか… ・別媒体へバックアップを実施したい… このようなお悩みは、「Veeam Backup & Replication」 + ストレージスナップショットで 簡単に解決できます！ 本セミナーでは、実際のVeeamのストレージスナップショット連携デモを交えながら、 上記課題を解決した『理想的な』バックアップを実現するための手法についてご紹介いたします。

This document provides information about pricing and packaging for VMware Cloud Foundation on VxRail. Some key points include: 1. VCF full-stack SKUs now include Tanzu Standard edition. Prices for VCF with Tanzu Standard increased by 2.2-5.7% due to this change. 2. New VCF add-on SKUs were created to allow customers to purchase just the components needed to deploy desired VCF editions if they already own some licenses. 3. A VCF subscription offering will be available in Q1 as part of the new VMware Cloud Universal program, with pricing and details to be announced later.

���時間のシステムダウンがビジネスに大きな影響を及ぼしてしまう昨今、可用性および拡張性の高いシステム基盤の構築は必須要件となっています。 XenDesktop / XenApp環境において可用性、拡張性を実現するためにシトリックスが推奨するポッドアーキテクチャと、実際に同アーキテクチャに基づいて構築した3万ユーザー規模の顧客事例について紹介します。

Amazon Connectの基本的なハンズオン手順を解説した資料です。

This document provides an overview of VMware virtualization solutions including ESXi, vSphere, and vCenter. It describes what virtualization and hypervisors are, lists VMware's product lines, and summarizes key features and capabilities of ESXi, vSphere, and vCenter such as centralized management, monitoring, high availability, and scalability.

2011/6/15 に開催したセミナーの資料です

The document discusses multi-tenant architecture, which allows multiple customers to use a single software instance installed on multiple servers. This increases resource utilization and reduces operational complexity and costs. It describes how a multi-tenant application can provide customization for each organization's needs while being maintained as a single infrastructure with shared components, such as database tables. The advantages of multi-tenant architecture include easy maintenance, quick upgrades, better release management, and lower hardware requirements and costs of operation. However, it also presents more complex applications, a need for more configurability, and the risk that a single failure could impact many customers.

Hinemosは、システム運用管理で要求される各種機能を備えた、「統合運用管理ソフトウェア」です。 本資料は、2017/04/18(火)開催 Hinemos ver.6.0 製品発表『Hinemos ver.6.0 機能紹介』セッション講演資料となります。

VMware introduced their Tanzu portfolio for building, running, and managing modern applications on Kubernetes. The presentation included an overview of Tanzu and its components, including how vSphere 7 integrates Kubernetes and Tanzu Kubernetes Grid for deploying and managing Kubernetes clusters. It also described Tanzu Mission Control for centralized management of multiple Kubernetes clusters across different platforms and clouds through consistent policies, visibility, and control.

The document discusses Amazon's approach to microservices and some of the data design challenges that arise. It describes how Amazon implements a microservices architecture with single-purpose services that communicate over APIs. It then covers some of the challenges of distributed computing with microservices like transactions across databases and eventual consistency. It provides recommendations for managing data with microservices like using correlation IDs, having each service own rollback logic, and leveraging event-driven architectures. Finally, it discusses challenges around data aggregation for reporting and choosing appropriate data stores.

Xavier Garceau-Aranda Senior Security Consultant at NCC Group With the steady rise of cloud adoption, a number of organizations find themselves splitting their resources between multiple cloud providers. While the readiness to deal with security in cloud native environments has been improving, the multi-cloud paradigm poses new challenges. The workshop will aim to familiarize attendees with Scout Suite (https://github.com/nccgroup/ScoutSuite), a key component of NCC Group’s cloud agnostic approach to security assurance. Scout Suite is an open source multi-cloud security-auditing tool, which enables security posture assessment of cloud environments. Using the APIs exposed by cloud providers, Scout Suite gathers configuration data for manual inspection and highlights risk areas. Rather than pouring through dozens of pages on the web consoles, Scout Suite provides a clear view of the attack surface automatically. The following cloud providers are currently supported: - Amazon Web Services - Microsoft Azure - Google Cloud Platform - Oracle Cloud Infrastructure - Alibaba Cloud During the workshop, attendees will leverage Scout Suite to assess a number of cloud environments designed to simulate typical flaws. We will display how the tool can be leveraged to quickly identify and help with remediation of security misconfigurations.

Provisioning Services（PVS）、Machine Creation Services（MCS）、Dedicated、3種類の仮想デスクトップイメージ管理を比較しメリットや注意点をまとめ、最新技術や今後の展望を解説します。

Citrix XenDesktop または XenApp における印刷について解説しています。2011年にシトリックス・システムズ・ジャパン主催で開催されたイベント「iForum Japan 2011」で発表された内容ですので、製品バージョンなどの点で若干古い内容が含まれていますが、基本的な部分は現在（2015年）でも通用する内容です。 ・基本的な印刷の仕組み ・適切なプリンタの選択方法 ・「印刷が遅い」などのトラブル対策

Virtual Desktop Infrastructure (VDI). A presentation by Derrek Kim, Solution Architect-MS Virtualization of CDW, August 2011 to the JAX Chamber IT Council.

Active Directory 侵害と推奨対策についての勉強会

2019/08/23 第21回 Tokyo Jazug Night https://jazug.connpass.com/event/139300/ 動画: https://www.youtube.com/watch?v=YMAV8aqb9pk

DevOpsの実行アーキテクチャとして注目されているMicroservices。その実行基盤としての万能選手がAzure Service Fabricです。その概要をご紹介します。

One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues? A Citrix infrastructure has many tiers and dependencies. Where do you start looking, what do you analyze, and how do you triage? Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting. You will find out how to: • Methodically go about finding the scope, magnitude of impact, and source of the problem • Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc. • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Optimize the Citrix environment for maximum performance At the end, we discuss how automated monitoring can help accelerate performance troubleshooting.

This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.

When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider? Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal. In this webinar you'll learn how to: • Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more • Methodically go about finding the scope, magnitude of impact, and source of the problem • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Troubleshoot with automated and built-for-Citrix monitoring tools

Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity. Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”? Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster. • Understand what factors are involved in Citrix login processing • Learn optimization techniques to make logon faster including profile management and image optimization • Learn how to improve logon times using new Citrix technologies such as App Layering and WEM • Pick up tips, tricks and tools to proactively detect logon slowdowns

Citrix XenApp and XenDesktop are two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of the common complaints that Citrix administrators have to deal with. Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators. Watch this CUGC webinar by Bala Vaidhinathan, CTO of eG Innovations, as he discusses - - Key requirements for Citrix performance monitoring - Where Citrix Director helps, and its limitations - When you will need to consider Citrix NetScaler Insight Center - The pros and cons of the Citrix management packs for Microsoft SCOM - How can we augment the built-in Citrix tools, providing end-to-end visibility, rapid diagnosis and advanced reporting for Citrix XenApp and XenDesktop

Among all the administration, maintenance and troubleshooting chaos in your daily life as a Citrix admin, don’t you dream of becoming a Citrix hero? Watch this on-demand webinar where DJ Eshelman, Citrix Coach, CUGC Leader and a CTA, walks us through seven essential dos and don’ts for Citrix professionals, based on over a decade’s worth of real-world experience. In this session, you’ll learn: • The methods and practices that successful Citrix professionals adopt • How to take cues from users and data to build Citrix environments that run smoothly and efficiently, and yet cut down on risks and workarounds • How being proactive instead of reactive unlocks a world where you are less stressed and more fulfilled in what you are doing Every Citrix admin can become a Citrix Hero. By applying these seven lessons, you can spend less time worrying about your next Sev1 outage and more time enjoying life outside the office.

A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues. Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications. See how you can: --Monitor and get proactive alerts on the experience seen by Citrix users --Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc. --Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack? --Get insights to right-size and optimize your Citrix deployment

Data Con LA 2020 When users complain about slowness in their virtual application or desktop, User Experience becomes a subjective measurement, or a feeling of how well the infrastructure is performing. This talk will focus on the objective measurement and what that looks like for your business. Takeaways: *Attendees will learn the method for monitoring User Experience for virtual apps and desktops. *Attendees will learn the do's and don'ts of monitoring for User Experience in the virtual world. *Attendees will gain a sense of importance of monitoring UX for their business cases when purchasing a monitoring solution like eG Enterprise. Typical Audience: Architects, engineers, managers, end-user solutions experts that work in the virtual desktop space such as Citrix, Horizon, DaaS, and more. Speaker Wendy Howard, Eg Innovations, Technical Consultant

Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies. Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready. One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage. Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to: • Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud. • Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports • End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity • Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

The document discusses avoiding mistakes when managing Citrix performance. It recommends looking for monitoring tools with Citrix expertise that provide end-to-end visibility across infrastructure components. Built-in Citrix tools are useful for troubleshooting but not sufficient for overall performance management. Virtual desktop monitoring differs from virtual server monitoring as it requires understanding user experience and activity within desktops. The document promotes a solution called eG Enterprise for comprehensive Citrix performance monitoring and diagnosis.

Citrix XenApp and XenDesktop are two of the most performance-sensitive applications being used in enterprise networks today. Citrix performance management is of critical importance because even a small glitch – anywhere in your infrastructure – can negatively affect the user experience and, ultimately, result in lost business revenue. These slides are from our recent webinar , ‘How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance’, where Raymond Otero, Manager of End-User Computing, Anexinet – a leading Citrix Gold Solution Advisor, and Srinivas Ramanathan, CEO of eG Innovations, discussed the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure a positive user experience and business continuity.

eG Enterprise Citrix logon simulator helps you fix XenApp & XenDesktop issues before users are affected. Proactively monitor Citrix XenApp logon slowdowns. In this presentation, you will discover how to: - Proactively monitor logon performance by simulating and testing XenApp and XenDesktop logon sessions from various locations - Identify why logon is slow and which step in the logon process takes more processing time: is it authentication, enumeration, HDX session establishment, application launch? - Test and ensure if the entire Citrix delivery infrastructure (XenApp, XenDesktop, NetScaler, StoreFront, PVS, license server, AD, etc.) is working as expected to support user logon - Leverage deep Citrix monitoring capabilities of eG Enterprise to identify real user logon issues in real time and provide speedy resolution

Achieving a single pane of glass for performance management has been an elusive goal for most organizations, as they are faced with an increasingly complex mix of legacy, physical, virtual and cloud technologies. Organizations now have a variety of cloud-based options for delivering virtualized applications and desktops. A key question to answer on their cloud adoption journey is: “Does Citrix Cloud services make performance monitoring easier than it was for on-premise deployments?” Check out these slides and learn: -- What Citrix Cloud is and how it works -- What deployment options are available -- What performance challenges to expect -- What monitoring options are available You will also learn best practices for setting up end-to-end performance management for Citrix Cloud environments.

Citrix enables secure End User Computing services across multiple platforms and devices, enabling users to do more, using more devices from more locations. However, these End User Computing services encompass and support many different technologies that vary significantly from one organization to another. Users getting access to their desktops and applications is the first step, which is why monitoring the logon performance has become critical for Citrix-based IT services. That's why eG Innovations recently announced a Free Logon Simulator for Citrix XenApp and XenDesktop. But that's only a first impression. To make a lasting impact on user experience, the applications and desktops being delivered on top of the Citrix service must also perform, and these digital business services will be comprised of many different components from any number of suppliers. Discover how Citrix and eG Enterprise can combine to provide you with end-to-end performance management that can make a lasting impression your users will love.

Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments. To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix logon time optimization.

This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.

This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.

Citrix performance monitoring has been gaining a lot of attention and interest. In this presentation, we outline key requirements that any Citrix monitoring solution should support. We analyze the built-in Citrix monitoring tools: Citrix Director, Citrix NetScaler Insight and the Microsoft SCOM management packs and discuss their capabilities and limitations. The need to have at least three different consoles for monitoring a Citrix infrastructure makes monitoring and diagnosis very inefficient. We discuss how the eG Enterprise solution integrates with the built-in Citrix tools and provides 360 degree unified monitoring for a Citrix infrastructure with automated root-cause diagnosis.

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix Logon time optimization.

This document discusses monitoring applications deployed across multiple cloud platforms. It notes that 92% of organizations have a multi-cloud strategy and that operational complexity increases in these environments. A demo application is described that is deployed across AWS and Azure to showcase issues that can occur. The presentation emphasizes that traditional monitoring tools are insufficient for multi-cloud and that capabilities like auto-discovery, intelligent alerting, visualizations and root cause analysis are needed to effectively monitor applications in these environments.

As more businesses adopt cloud technologies for their various benefits it must be noted that not all cloud offerings are the same and provide different services or infra SLA. Do you know that not all SLA from cloud providers mean your application will be ensured similar availability? Depending on whether you are leveraging Saas, Paas, Iaas, etc to deliver your applications, you will have a different level of visibility and control of how you manage performance and deliver the user experience expected by your users. Join the session and find out what remains within your responsibility and how you can monitor the various cloud infrastructure/services to give yourself the needed visibility to deliver the expected user experience without over-provisioning to ensure better performance.

Historically, Application Performance Monitoring (APM) tools have mainly been focused on providing code level visibility for web applications. IT managers have had to deploy these solutions to complement infrastructure monitoring solutions to get end-to-end visibility across applications and services. To understand how the APM needs of organizations have evolved in the next normal, eG Innovations and DevOps Institute conducted a survey. Over 900 software professionals - DevOps engineers, SREs, ITOps teams and system admins – shared their knowledge and thinking. We’ve invited Eveline Oehrlich, Chief Research Officer at DevOps Institute and ex-Forrester VP and Research Director to join us to dissect the results of this survey. Eveline will share her experiences and knowledge within the APM space, discuss trends and will discuss what the future of APM should look like. Also joining the discussion will be Arun Aravamudhan, Head of Java APM and Web Products and web products at eG Innovations. We are looking forward to you joining this webinar. Here are some highlights on what we will cover: - Why APM is no longer just about code-level analysis - The need for converged application and infrastructure monitoring - The strategy for Kubernetes and cloud monitoring in the next normal - The challenges with native cloud monitoring options - Application performance management has gained management attention Register now and learn the current state of APM adoption and how business needs in the next normal will change how APM should be leveraged.

By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.” Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice. While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable. Join us for this webinar where you will learn: - How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc. - How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce - How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic - How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.

This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.

The last year has been tumultuous for everyone. For the end-user computing community, it was an extraordinary time with everyone having to deal with new requirements from their businesses at short notice. Over the last 3 months, xenappblog and eG Innovations conducted a survey to learn how organizations have adapted their digital workspaces to the new normal. For this webinar titled Digital Workspace Deployment and Performance Monitoring in the New Normal, we have invited three EUC experts to analyze and share their thoughts on the key findings of this survey of over 1050 digital workspace professionals. Join this webinar and learn answers to several key questions, such as how many organizations adopted digital workspaces for the first time, how many are using cloud workspaces, how popular are different workspace technologies, how many monitoring tools are being needed to get a complete view of the digital workspace environment, and many more. #digitalworkspace

The document discusses how organizations can improve their digital workspace experience. It outlines three main topics: 1) How to greatly improve the virtual workspace experience through fast logins, proactive problem identification and quick issue resolution. 2) How to reduce service desk tickets by up to 50% through visibility insights that identify the root causes of issues. 3) How to prevent ticket escalation delays ("hot potato") and reduce troubleshooting times through a holistic monitoring solution that provides expertise to optimize systems and processes. The presentation promotes the Deptive Visibility Insights product to help organizations achieve these goals.