eG Enterprise Citrix XenDesktop Monitor Product Tour

Performance Monitoring
with eG Enterprise for
Citrix XenDesktop
Presenter
Bala Vaidhinathan | CTO | eG Innovations

Moderator
Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com
© eG Innovations, Inc | www.eginnovations.com

Webinar Agenda
 Key requirements for Performance
Management
 How can eG Help?
 Live Tour with Best Practices
 Q&A

Logistics
 Please submit your questions at any time
during the webinar using the questions panel
on the GoToWebinar client.
 This webinar is being recorded. You will
receive a link to the recording in a few days.
 A copy of the slides is available on SlideShare:
http://www.slideshare.net/eginnovations/

Audience Poll
What are your biggest management challenges
with Citrix XenDesktop ?
 User Experience issues
 Lack of integrated console - Too many tools and
screens to log into for troubleshooting
 Takes too long to troubleshoot problems
 Lack of true End to End visibility
 No correlation or root cause analysis

Today’s Presenter
Bala Vaidhinathan
CTO
eG Innovations
bala@eginnovations.com

Performance Management
for Citrix XenDesktop

Desktop Virtualization Components
Virtual Desktops
Delivers virtual desktops to any user on any
device, anywhere.
Virtual Desktop Platform
Orchestrates infrastructure components
to deliver virtual desktop service to users.
Infrastructure Components
Provide foundational services including
storage, networking, computing,
applications, desktops, etc.
End
Users
Network
Storage
Infra Apps
Virtual.
Desktop

The “It’s Not Me …!” Syndrome
End User
Client Admin
LAN
Admin
Firewall
admin
Server admin
Everything
Is OK
Virtualization
admin
ERP Admin Sys admin Application
Domain
admin
Admin
The server
is working
OK
No other
complaints
All lights
Are green
Database
Admin
We don’t
see anything
wrong
Hey, this is not
working
VMs are lightly
loaded
Not our
problem
Looks
fine Not mine
either
Talk to
the other
guys
Citrix Service
Manager

What Citrix EdgeSight/Director Shows
Network Web on
XenServer
Active Directory
SQL
XenApp on
ZDC on VMware ESX
VMware ESX
License Server
Profile Server
Enterprise
Apps
Oracle vCenter
Client
SAN
Switch
 Citrix performance tools
are focused on the Citrix
tiers
 Limited visibility into
other parts of the
infrastructure
 This makes it hard to
diagnose non-Citrix
related issues that impact
desktop service delivery
– yet Citrix gets blamed
ZDC
XenApp
License Server

Network Web on
XenServer
Active Directory
SQL
XenApp on
DDC VMware ESX
VMware ESX
License Server
Profile Server
Enterprise
Apps
Oracle vCenter
Client
SAN
Switch

In Summary: Today’s Gap
End
Users
Network
Storage
Infra Apps
Virtual.
Desktop
Virtual
Desktop
Platform
Little/no visibility end-to-
end; forecasting,
bottleneck analysis
capability
No ability to
troubleshoot virtual
desktop slowness
across tiers
No visibility into
operational state of the
service or to triage a
problem

The Solution:
Intelligent Performance Management
Service Performance
Users, Applications, Sessions,
Incidents, Latency. End
Platform Performance
Connections, resources, failed desktops,
users
Infrastructure Performance
Utilization levels of CPU, memory, disk,
workload on each element – IOPS /
Requests / Bandwidth.
Users
Network
Storage
Infra Apps
Virtual.
Desktop
Virtual
Desktop
Platform
Deep end-to-end
performance visibility;
forecasting, bottleneck
analysis capability
Ability to troubleshoot
virtual desktop
slowness across tiers
Full visibility into
operational state of the
service to triage a
problem

Network Web on
XenServer
Active Directory
SQL
XenApp on
DDC on VMware ESX
Hyper V
License Server
Profile Server
Enterprise
Apps
Oracle vCenter
Client
eG Enterprise – How Does It help?
SAN
Switch
Complete visibility – every layer, every tier!

Performance Assurance With eG Enterprise
End User
Experience
Trading
Accounting
Infrastructure
Performance
Automated
Diagnosis
User
Experience
Management
Right-Sizing
& Capacity
Planning
Pre-emptive
Alerting
Total
Performance
Visibility
Storage
Connection
Brokers
Profile Servers
Network
Applications
Virtualization
Service
Performance
Online
Banking
Patient
records
. . .
eG Enterprise

How does eG’s Intelligent
XenDesktop Performance
Management help you?

XenDesktop Performance Management
Best Practices

Monitor XD
Service, not
Silos

Deep
Visibility
into
Sessions

Right-Size
for Great
ROI

Monitor
Users,
Not Just
VMs

Preemptive
Detection
& Alerting

Manage the XD Service, Not Silos
Users care about the “service”
Xenapp is
slow
XD is not
working
VDI freezes
often
The User / IT Management
Disconnect
IT operations teams focus
on infrastructure silos
The DNS servers are
responding well to
queries.
The CPU usage of
the VMware servers
is ok.
This disconnect is a threat to the success of transformational IT
initiatives & the promise of agility, scalability, and cost savings!

Monitor XD
Service, not
Silos

Focus on the Root-Cause, Not Effects
Without root-cause diagnosis, you have no idea where the problem lies
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
All the problems
appear to be equally
important.
The root-cause
of the problem
The effects of
the problem

The Result
Citrix Service
Manager
Helpdesk

Analyze the Past
Review past incidents

Analyze the Past
Analyze which tier is the
bottleneck

Analyze the Past
Review how to avoid
performance issues
Citrix Architect

Optimize the Present
A few of the servers
are handling most of
the sessions
Citrix Architect

Forecast the Future
Citrix Architect
Memory bottleneck
preventing addition of
more Desktops

Forecast the Future
Predicted FUTURE
performance based on
the past
Citrix Architect

Preemptive Detection & Alerting
It is important to have the right metrics
Broad Coverage Deep Insights
Look for domain expertise in VDI, collect the right metrics.
Otherwise, it will be a case of “Garbage in, Garbage out”!
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Profile sizes
Virtual
Physical
Cloud
Storage Application
Network
Database
Virtualization

Auto-Baseline Key Metrics
• Auto-compute time-of-day baselines
• Alert administrators when metrics violate baselines
Preemptive detection & alerting lets administrators
see and fix problems before users notice

A Preemptive Alerting Example
 A Real-World Scenario:
 The domain server goes down, pulling down
the VDI service. Why?
 eG’s alarm history provides a clue …
The domain
server has failed
and rebooted.
5 hours earlier, eG has
alerted about an issue!

A Preemptive Alerting Example
 eG’s In-N-Out monitoring of the VM on which
AD is running provides further insights
The Client/Server Run-Time Subsystem (csrss) is
a critical Windows process responsible for
console handling and GUI shutdown.
The csrss process in the
VM is leaking OS handles!

Deep Visibility Into Sessions
• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM issues
• Does NOT show why a VM is consuming resources
Resources of the Physical Machine
100%
0
VM4
32%
VM3 20%
VM2 25%
VM1 15%
100%
40%
VM4 32%
20%
12%
VM3 25% 60% 20%
10
%
45
%
5
%
30%
VM2 25%
VM1 60% 10% 15%
0
Resources of the Physical Machine
Apps inside a VM
• The Inside view shows the portion of resources allocated to
a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues,
misbehaving applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates fix

Deep
Visibility
into
Sessions

CPU usage inside a
virtual desktop is high

Deep
Visibility
into
Sessions

The top CPU process is
Windows Media Player.
The user is watching a
movie 

Deep
Visibility
into
Sessions
Accelerate problem resolution
by understanding why a VM is consuming resources.

ROI of XenDesktop Performance Management
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

EG Enterprise Architecture
TRENDS
ANALYSIS
AUTO
DISCOVERY
DATA ANALYSIS
MULTI-PHASE
CORRELATION
SERVICE LEVEL
eG Plugins
AGENTLESS
MONITORING
eG Monitoring
SINGLE AGENT
MONITORING
AUDITS
SERVICE
MONITORING
REAL-TIME
ALERTS
SINGLE CLICK
DIAGNOSIS
MULTI-LEVEL
DIAGNOSIS
100% WEB
INTERFACE
AUTO
THRESHOLDING
PROBLEM
MANAGEMENT
eG Manager
eG Console
PERSONALIZED
VIEWS
CENTRAL
CONFIGURATION
ANY WHERE
MONITORING
NMS
INTEGRATION
ADVANCED
REPORTING
CONFIG CHANGE
CONTROL
ACTIONS
INTEGRATION
CONSOLE
MULTI-LOCATION
TESTING
Services, Systems, Applications and Networks

Why eG Is Future Proof
Server
Virtualization
Desktop
Virtualization
Citrix XenApp
“Only eG provides complete
performance visibility and
automated diagnosis across all
tiers of these infrastructure,
application and services .”
Enabling you to transition
effectively and be future
proof.
Microsoft Hyper-V Citrix XenServer

Next Steps
More details
http://www.eginnovations.com/freetrial
 Send an Email
info@eginnovations.com
 Call Us +1 (866) 526 6700

eG Enterprise Citrix XenDesktop Monitor Product Tour

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