Among all the administration, maintenance and troubleshooting chaos in your daily life as a Citrix admin, don’t you dream of becoming a Citrix hero?
Watch this on-demand webinar where DJ Eshelman, Citrix Coach, CUGC Leader and a CTA, walks us through seven essential dos and don’ts for Citrix professionals, based on over a decade’s worth of real-world experience.
In this session, you’ll learn:
• The methods and practices that successful Citrix professionals adopt
• How to take cues from users and data to build Citrix environments that run smoothly and efficiently, and yet cut down on risks and workarounds
• How being proactive instead of reactive unlocks a world where you are less stressed and more fulfilled in what you are doing
Every Citrix admin can become a Citrix Hero. By applying these seven lessons, you can spend less time worrying about your next Sev1 outage and more time enjoying life outside the office.
Why does Citrix use eG Enterprise for End-to-End Monitoring at Citrix Summit ...
This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.
4 Best Practices for Delivering Exceptional VDI User Experience
This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends:
1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring.
2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate.
3) Correlating performance across layers to determine the root cause of issues affecting user experience.
Best Practices for Troubleshooting Four Real-world Java Performance Issues
If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons.
Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.
Whether you are migrating from Citrix XenApp 4.5 to 6.5 or from 6.5 to 7.5, or you are virtualizing your desktops as part of your Windows XP to Windows 7/8 migration project, performance is a key priority. Users will expect the same or better performance after the migration as they had before the migration. When performance problems occur, the migration is always blamed first!
Join this webinar to learn about the latest best practices and secrets for making your Citrix and desktop migrations successful. Performance management experts Dennis Callaghan (Senior Analyst, 451 Research), Rick Ruskin (Vice President, VDX) and Bala Vaidhinathan (CTO, eG Innovations) will discuss how to:
- Transform your Citrix and desktop environments successfully without project delays or cost overruns
- Deliver superior end-user experience, simplify management, and reduce cost - before, during and after migration
- Assure user satisfaction by pre-emptively detecting and resolving performance issues - before users are impacted
- Utilize next-gen management solutions to accelerate troubleshooting and identify the true root-cause of problems (is it the Network? Database? Application? Citrix? Virtual platform? Storage?)
- Ensure maximum ROI by right-sizing IT infrastructure using powerful analytics & reporting
This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.
How to Get the Fastest Possible Citrix Logon Times?
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix Logon time optimization.
Competition in the digital services world is about managing the customer experience. The cloud is an operating model, and migrating workloads to the cloud involves much more than ‘lift & shift’. In fact, the heavy lifting of cloud migrations may be much more about people than technologies.
Managing customer expectations requires that the user experience be at least as good—if not better—after a cloud migration than it was before the migration took place. Customers really don’t care about the ‘cloud’ per se, they care about the outcomes that cloud-based services can provide.
Learn how you can manage customer expectations and leverage services-oriented monitoring as a program of work within a cloud migration.
How to monitor all aspects of Citrix NetScaler usage and performance within t...
This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.
This webinar highlights how next-generation application performance monitoring & analytics provides deep visibility into the Java stack to accelerate the diagnosis of application performance issues and quickly restore user experience. During the live demonstration, we will show how to:
- Have a single unified monitoring solution that addresses your application monitoring, diagnosis, analytics, and reporting needs;
- Use intelligent analytics to analyze and correlate performance inside the Java stack and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
- View best-in-class customizable dashboards that integrate Java application performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
- Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
How to Assure Performance in Hybrid Cloud Ecosystems
In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical.
The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging.
This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way.
Watch this webinar to learn:
• How unified, consistent views of performance can enable effective service delivery
• How to baseline services before, during and after cloud migrations
• How to get started on your hybrid cloud journey
Choosing the Best Approach for Monitoring Citrix User Experience: Should You ...
A great user experience is key for the success of any Citrix application virtualization or desktop virtualization initiative. To ensure user satisfaction and productivity, Citrix administrators should monitor the user experience proactively, detect times when users are likely to be seeing slowness, pinpoint the cause of such issues and initiate corrective actions to quickly resolve issues, thereby ensuring user satisfaction and productivity.
A key question is where should the monitoring of the Citrix infrastructure be performed from - the network, the server infrastructure, or from the client?
View this presentation to:
• Learn about the different approaches to Citrix user experience monitoring, their benefits and shortcomings
• Hear about a hybrid approach that provides the most cost-effective yet comprehensive monitoring for a Citrix server farm
• See a live demonstration of the hybrid Citrix monitoring approach and its ability to cover all aspects of Citrix user experience
The "One Monitor": Tranform MS SCOM into an End-to-End Monitoring & Diagnosis...
Microsoft System Center Operations Manager (SCOM) is a leading monitoring platform for Microsoft applications. However, SCOM is limited in its support for non-Microsoft systems and applications (e.g., Citrix, SAP, Siebel, VMware, Oracle, Sybase, DB2, Java, etc.).
To extend SCOM for heterogeneous environments, multiple management packs are often deployed - one for each non-Microsoft platform. But the lack of integration between management packs leads to long problem identification and diagnosis cycles, resulting in poor user experience and loss in productivity.
This is where eG Enterprise Microsoft SCOM Universal Management Pack comes in. View this presentation to see how to escape siloed monitoring and leverage your SCOM environment to gain real-time insight into every factor that affects your end users’ experience, across your entire infrastructure.
Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience.
Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:
• Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs;
• Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
• View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
• Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
Ensure The Success of VMware Horizon View Deployments
VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops.
This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.
eG Citrix Performance Management & Analytics IBM Webinar 040815
This document discusses maximizing performance and end user experience in Citrix Workspace projects. It emphasizes the need for end-to-end visibility across all layers and tiers, from the user experience down to infrastructure, to quickly diagnose and resolve issues. eG Innovations provides a unified performance management solution that monitors every component to reliably deliver business services and optimize the user experience.
The Complete User Experience Monitoring Solution - eG Enterprise v7
Introducing eG Enterprise v7: The industry's most advanced user experience monitoring solution. eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis, and resolution of application performance problems in virtual, physical, and cloud environments.
How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Ch...
Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted.
Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can:
• Resolve user complaints at the helpdesk, without escalating issues to Citrix experts
• Troubleshoot and resolve Citrix logon slowness issues quickly
• Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc.
• Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else?
• Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive
Choosing a citrix monitoring strategy key capabilities needed and pitfalls to...
Citrix XenApp and XenDesktop are two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of the common complaints that Citrix administrators have to deal with.
Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators.
Watch this CUGC webinar by Bala Vaidhinathan, CTO of eG Innovations, as he discusses -
- Key requirements for Citrix performance monitoring
- Where Citrix Director helps, and its limitations
- When you will need to consider Citrix NetScaler Insight Center
- The pros and cons of the Citrix management packs for Microsoft SCOM
- How can we augment the built-in Citrix tools, providing end-to-end visibility, rapid diagnosis and advanced reporting for Citrix XenApp and XenDesktop
This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.
How to consolidate Citrix Monitoring in a Single Pane of Glass
A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues.
Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications.
See how you can:
--Monitor and get proactive alerts on the experience seen by Citrix users
--Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc.
--Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack?
--Get insights to right-size and optimize your Citrix deployment
Microsoft, Citrix and SCOM: EOL or a New Beginning ?
The SCOM management packs for Citrix are reaching End Of Life this month. You can move to a standalone monitoring solution like Citrix Director, but this means you will no longer be able to use Microsoft SCOM as the single unified monitoring console for your organization.
You now have a chance to convert the EOL into a new beginning. The eG Universal management pack for SCOM provides you with the best Citrix monitoring solution integrated tightly with your SCOM environment. What is more, you can also monitor other non-Microsoft technologies without needing additional management packs.
Learn more on, how you can make End Of Life for your Citrix SCOM management packs bring new life into your SCOM environment:
•Learn how to augment SCOM with logon simulation and deep Citrix domain expertise
•Leverage patented analytics for all your applications, Azure cloud services, and infrastructure
•Get code-level correlation for .NET applications and quickly isolate performance issues
6 ways DevOps helped PrepSportswear move from monolith to microservices
Like a lot of online businesses today, PrepSportswear’s success is 100% dependent on the availability, scalability and performance of their digital online services. If the website is down, the business stops. They knew they had to transform their business from that of a retailer with a website to a high caliber IT company that sells products online.
In these webinar slides, Richard Dominguez, PrepSportswear’s Developer in Operations, shares their journey. They transformed from a team operating a monolithic app using waterfall development methodology on an old, hard to maintain code base, to a modern IT organization applying new practices from Agile development, DevOps and a Service-Oriented Architectural approach.
The Impact? PrepSportswear’s Most Successful Online Holiday Shopping Season in Company History! Join us to:
Learn how to identify if you are running a monolithic application that is dragging you down.
Get tips on hiring the right people to inject a DevOps cultural mindset into your organization.
Understand how to break the monolith into smaller pieces that support key lines of business.
Discover where to automate monitoring into your pipeline and platform.
Identify metrics for individual stakeholders (dev vs. test vs. business).
Go forward, celebrate, learn from, and repeat success!
Richard will be joined by Andreas Grabner, Performance Advocate at Dynatrace who will support why monitoring, application and end user metrics have to be a key part of your own transformation!
Richard Dominguez has 9+ years’ experience as both a System Analyst and Software Developer in Test. He has worked on many high profile projects in Microsoft such as Hyper-V, Windows 7 Client Performance, and Windows Phone Services. Richard now works at PrepSportswear as the company’s DevOps engineer. His responsibilities include site reliability, external synthetic testing, release management and overall site performance.
Andreas Grabner has 15+ years’ experience as an architect and developer in the Java and .NET space. In his current role, Andi works as an advocate for high performing applications in both the development and operations areas. He is a regular expert and contributor to large performance communities, a frequent speaker at technology conferences and regularly publishes articles blogs on blog.dynatrace.com
The document discusses microservices and the benefits of developing using a microservices architecture. It describes the author's experience working on both large monolithic systems and microservice architectures. Some key benefits of microservices mentioned include improved knowledge sharing, faster progress and adoption of new technologies, easier elimination of technical debt, and increased accountability. The author argues that developing with microservices can achieve scalable high productivity, but certain factors like doing agile well and defining roles appropriately are required to realize the benefits.
A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise
Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge.
View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.
Troubleshooting the Most Common Citrix Complaints for Remote Workers
When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider?
Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal.
In this webinar you'll learn how to:
• Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more
• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Troubleshoot with automated and built-for-Citrix monitoring tools
Does Using Citrix Cloud Make Performance Monitoring Easier?
Achieving a single pane of glass for performance management has been an elusive goal for most organizations, as they are faced with an increasingly complex mix of legacy, physical, virtual and cloud technologies.
Organizations now have a variety of cloud-based options for delivering virtualized applications and desktops. A key question to answer on their cloud adoption journey is: “Does Citrix Cloud services make performance monitoring easier than it was for on-premise deployments?”
Check out these slides and learn:
-- What Citrix Cloud is and how it works
-- What deployment options are available
-- What performance challenges to expect
-- What monitoring options are available
You will also learn best practices for setting up end-to-end performance management for Citrix Cloud environments.
(SPOT205) 5 Lessons for Managing Massive IT Transformation Projects
Choice Hotels is undertaking a multiyear, $20 million project to recreate our core business engines on AWS. In trying to approach this complex undertaking, we determined that the project itself is a system too. You can apply principles of good architecture and design work in how you approach the project structure and management. Come to this talk by Choice Hotels’ CTO to learn five key lessons and 20 concrete takeaways that you can implement today to help your AWS projects succeed.
This document discusses the efforts of a €600M online gaming company to adopt DevOps practices across their organization. They had previously merged two gaming platforms with different architectures and teams worked in silos. To improve, they have undertaken an agile transformation, encouraged cultural changes in developers to take more ownership, adopted new tools like Git, Jenkins, Puppet and AppDynamics for monitoring, and are moving to containerize applications. Monitoring in particular has helped improve quality by providing visibility. They are also working to improve testing environments to better simulate production. The company aims to continuously deploy changes through proliferating environments and automating infrastructure as code.
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...
The document discusses upcoming enhancements to Citrix Director and EdgeSight products. It highlights how the products are being integrated to provide a unified monitoring console for XenDesktop environments. Key updates include performance management features in EdgeSight for long-term trend analysis, and network inspection capabilities for troubleshooting connection issues. Real-world examples are provided on how Citrix internal IT uses the products to monitor their environment.
Webinar: Ten Ways to Enhance Your Salesforce.com Application in 2013
The document outlines 10 ways to improve a Salesforce.com application in 2013 according to a webinar presentation by Emtec. The top three recommendations are: 1) Integrate Salesforce.com with key external systems to improve processes and access data from any system, 2) Enrich and cleanse data in Salesforce.com to promote accurate reporting and decision making, and 3) Bring other functional groups onto the Salesforce.com platform to improve collaboration and reduce redundant systems. The webinar also provides guidance on how to implement the recommendations and considerations for each.
Citrix Cloud Services - Are they right for you ?eG Innovations
Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats?
George Spiers walks us through the pros and cons of migrating to Citrix Cloud.
• The Citrix Cloud architecture
• Architectural considerations when migrating to Citrix Cloud
• How to decide what stays on-prem and what is in the cloud
• Performance monitoring: How far do Citrix Director and Performance Analytics go
Make synthetic monitoring a critical part of your IT monitoring strategy: Why...eG Innovations
Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.”
Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice.
While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable.
Join us for this webinar where you will learn:
- How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc.
- How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce
- How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic
- How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure
If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.
Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity.
Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”?
Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster.
• Understand what factors are involved in Citrix login processing
• Learn optimization techniques to make logon faster including profile management and image optimization
• Learn how to improve logon times using new Citrix technologies such as App Layering and WEM
• Pick up tips, tricks and tools to proactively detect logon slowdowns
Why does Citrix use eG Enterprise for End-to-End Monitoring at Citrix Summit ...eG Innovations
This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.
4 Best Practices for Delivering Exceptional VDI User ExperienceeG Innovations
This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends:
1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring.
2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate.
3) Correlating performance across layers to determine the root cause of issues affecting user experience.
Best Practices for Troubleshooting Four Real-world Java Performance IssueseG Innovations
If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons.
Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.
Whether you are migrating from Citrix XenApp 4.5 to 6.5 or from 6.5 to 7.5, or you are virtualizing your desktops as part of your Windows XP to Windows 7/8 migration project, performance is a key priority. Users will expect the same or better performance after the migration as they had before the migration. When performance problems occur, the migration is always blamed first!
Join this webinar to learn about the latest best practices and secrets for making your Citrix and desktop migrations successful. Performance management experts Dennis Callaghan (Senior Analyst, 451 Research), Rick Ruskin (Vice President, VDX) and Bala Vaidhinathan (CTO, eG Innovations) will discuss how to:
- Transform your Citrix and desktop environments successfully without project delays or cost overruns
- Deliver superior end-user experience, simplify management, and reduce cost - before, during and after migration
- Assure user satisfaction by pre-emptively detecting and resolving performance issues - before users are impacted
- Utilize next-gen management solutions to accelerate troubleshooting and identify the true root-cause of problems (is it the Network? Database? Application? Citrix? Virtual platform? Storage?)
- Ensure maximum ROI by right-sizing IT infrastructure using powerful analytics & reporting
This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.
How to Get the Fastest Possible Citrix Logon Times?eG Innovations
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix Logon time optimization.
Managing User Experience During Cloud MigrationseG Innovations
Competition in the digital services world is about managing the customer experience. The cloud is an operating model, and migrating workloads to the cloud involves much more than ‘lift & shift’. In fact, the heavy lifting of cloud migrations may be much more about people than technologies.
Managing customer expectations requires that the user experience be at least as good—if not better—after a cloud migration than it was before the migration took place. Customers really don’t care about the ‘cloud’ per se, they care about the outcomes that cloud-based services can provide.
Learn how you can manage customer expectations and leverage services-oriented monitoring as a program of work within a cloud migration.
How to monitor all aspects of Citrix NetScaler usage and performance within t...eG Innovations
This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.
Java Application Performance and AnalyticseG Innovations
This webinar highlights how next-generation application performance monitoring & analytics provides deep visibility into the Java stack to accelerate the diagnosis of application performance issues and quickly restore user experience. During the live demonstration, we will show how to:
- Have a single unified monitoring solution that addresses your application monitoring, diagnosis, analytics, and reporting needs;
- Use intelligent analytics to analyze and correlate performance inside the Java stack and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
- View best-in-class customizable dashboards that integrate Java application performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
- Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
How to Assure Performance in Hybrid Cloud EcosystemseG Innovations
In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical.
The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging.
This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way.
Watch this webinar to learn:
• How unified, consistent views of performance can enable effective service delivery
• How to baseline services before, during and after cloud migrations
• How to get started on your hybrid cloud journey
Choosing the Best Approach for Monitoring Citrix User Experience: Should You ...eG Innovations
A great user experience is key for the success of any Citrix application virtualization or desktop virtualization initiative. To ensure user satisfaction and productivity, Citrix administrators should monitor the user experience proactively, detect times when users are likely to be seeing slowness, pinpoint the cause of such issues and initiate corrective actions to quickly resolve issues, thereby ensuring user satisfaction and productivity.
A key question is where should the monitoring of the Citrix infrastructure be performed from - the network, the server infrastructure, or from the client?
View this presentation to:
• Learn about the different approaches to Citrix user experience monitoring, their benefits and shortcomings
• Hear about a hybrid approach that provides the most cost-effective yet comprehensive monitoring for a Citrix server farm
• See a live demonstration of the hybrid Citrix monitoring approach and its ability to cover all aspects of Citrix user experience
The "One Monitor": Tranform MS SCOM into an End-to-End Monitoring & Diagnosis...eG Innovations
Microsoft System Center Operations Manager (SCOM) is a leading monitoring platform for Microsoft applications. However, SCOM is limited in its support for non-Microsoft systems and applications (e.g., Citrix, SAP, Siebel, VMware, Oracle, Sybase, DB2, Java, etc.).
To extend SCOM for heterogeneous environments, multiple management packs are often deployed - one for each non-Microsoft platform. But the lack of integration between management packs leads to long problem identification and diagnosis cycles, resulting in poor user experience and loss in productivity.
This is where eG Enterprise Microsoft SCOM Universal Management Pack comes in. View this presentation to see how to escape siloed monitoring and leverage your SCOM environment to gain real-time insight into every factor that affects your end users’ experience, across your entire infrastructure.
Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience.
Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to:
• Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs;
• Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis;
• View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more;
• Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;
Ensure The Success of VMware Horizon View DeploymentseG Innovations
VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops.
This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.
eG Citrix Performance Management & Analytics IBM Webinar 040815eG Innovations
This document discusses maximizing performance and end user experience in Citrix Workspace projects. It emphasizes the need for end-to-end visibility across all layers and tiers, from the user experience down to infrastructure, to quickly diagnose and resolve issues. eG Innovations provides a unified performance management solution that monitors every component to reliably deliver business services and optimize the user experience.
The Complete User Experience Monitoring Solution - eG Enterprise v7eG Innovations
Introducing eG Enterprise v7: The industry's most advanced user experience monitoring solution. eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis, and resolution of application performance problems in virtual, physical, and cloud environments.
How to Detect & Resolve Five Common Citrix XenApp & XenDesktop Performance Ch...eG Innovations
Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted.
Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can:
• Resolve user complaints at the helpdesk, without escalating issues to Citrix experts
• Troubleshoot and resolve Citrix logon slowness issues quickly
• Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc.
• Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else?
• Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive
Choosing a citrix monitoring strategy key capabilities needed and pitfalls to...eG Innovations
Citrix XenApp and XenDesktop are two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of the common complaints that Citrix administrators have to deal with.
Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators.
Watch this CUGC webinar by Bala Vaidhinathan, CTO of eG Innovations, as he discusses -
- Key requirements for Citrix performance monitoring
- Where Citrix Director helps, and its limitations
- When you will need to consider Citrix NetScaler Insight Center
- The pros and cons of the Citrix management packs for Microsoft SCOM
- How can we augment the built-in Citrix tools, providing end-to-end visibility, rapid diagnosis and advanced reporting for Citrix XenApp and XenDesktop
4 Keys to a Successful Citrix MigrationJohn Barnhart
This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.
How to consolidate Citrix Monitoring in a Single Pane of GlasseG Innovations
A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues.
Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications.
See how you can:
--Monitor and get proactive alerts on the experience seen by Citrix users
--Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc.
--Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack?
--Get insights to right-size and optimize your Citrix deployment
Microsoft, Citrix and SCOM: EOL or a New Beginning ?eG Innovations
The SCOM management packs for Citrix are reaching End Of Life this month. You can move to a standalone monitoring solution like Citrix Director, but this means you will no longer be able to use Microsoft SCOM as the single unified monitoring console for your organization.
You now have a chance to convert the EOL into a new beginning. The eG Universal management pack for SCOM provides you with the best Citrix monitoring solution integrated tightly with your SCOM environment. What is more, you can also monitor other non-Microsoft technologies without needing additional management packs.
Learn more on, how you can make End Of Life for your Citrix SCOM management packs bring new life into your SCOM environment:
•Learn how to augment SCOM with logon simulation and deep Citrix domain expertise
•Leverage patented analytics for all your applications, Azure cloud services, and infrastructure
•Get code-level correlation for .NET applications and quickly isolate performance issues
6 ways DevOps helped PrepSportswear move from monolith to microservicesDynatrace
Like a lot of online businesses today, PrepSportswear’s success is 100% dependent on the availability, scalability and performance of their digital online services. If the website is down, the business stops. They knew they had to transform their business from that of a retailer with a website to a high caliber IT company that sells products online.
In these webinar slides, Richard Dominguez, PrepSportswear’s Developer in Operations, shares their journey. They transformed from a team operating a monolithic app using waterfall development methodology on an old, hard to maintain code base, to a modern IT organization applying new practices from Agile development, DevOps and a Service-Oriented Architectural approach.
The Impact? PrepSportswear’s Most Successful Online Holiday Shopping Season in Company History! Join us to:
Learn how to identify if you are running a monolithic application that is dragging you down.
Get tips on hiring the right people to inject a DevOps cultural mindset into your organization.
Understand how to break the monolith into smaller pieces that support key lines of business.
Discover where to automate monitoring into your pipeline and platform.
Identify metrics for individual stakeholders (dev vs. test vs. business).
Go forward, celebrate, learn from, and repeat success!
Richard will be joined by Andreas Grabner, Performance Advocate at Dynatrace who will support why monitoring, application and end user metrics have to be a key part of your own transformation!
Richard Dominguez has 9+ years’ experience as both a System Analyst and Software Developer in Test. He has worked on many high profile projects in Microsoft such as Hyper-V, Windows 7 Client Performance, and Windows Phone Services. Richard now works at PrepSportswear as the company’s DevOps engineer. His responsibilities include site reliability, external synthetic testing, release management and overall site performance.
Andreas Grabner has 15+ years’ experience as an architect and developer in the Java and .NET space. In his current role, Andi works as an advocate for high performing applications in both the development and operations areas. He is a regular expert and contributor to large performance communities, a frequent speaker at technology conferences and regularly publishes articles blogs on blog.dynatrace.com
The document discusses microservices and the benefits of developing using a microservices architecture. It describes the author's experience working on both large monolithic systems and microservice architectures. Some key benefits of microservices mentioned include improved knowledge sharing, faster progress and adoption of new technologies, easier elimination of technical debt, and increased accountability. The author argues that developing with microservices can achieve scalable high productivity, but certain factors like doing agile well and defining roles appropriately are required to realize the benefits.
A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG EnterpriseeG Innovations
Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge.
View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.
Troubleshooting the Most Common Citrix Complaints for Remote WorkerseG Innovations
When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider?
Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal.
In this webinar you'll learn how to:
• Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more
• Methodically go about finding the scope, magnitude of impact, and source of the problem
• Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.)
• Troubleshoot with automated and built-for-Citrix monitoring tools
Does Using Citrix Cloud Make Performance Monitoring Easier?eG Innovations
Achieving a single pane of glass for performance management has been an elusive goal for most organizations, as they are faced with an increasingly complex mix of legacy, physical, virtual and cloud technologies.
Organizations now have a variety of cloud-based options for delivering virtualized applications and desktops. A key question to answer on their cloud adoption journey is: “Does Citrix Cloud services make performance monitoring easier than it was for on-premise deployments?”
Check out these slides and learn:
-- What Citrix Cloud is and how it works
-- What deployment options are available
-- What performance challenges to expect
-- What monitoring options are available
You will also learn best practices for setting up end-to-end performance management for Citrix Cloud environments.
(SPOT205) 5 Lessons for Managing Massive IT Transformation ProjectsAmazon Web Services
Choice Hotels is undertaking a multiyear, $20 million project to recreate our core business engines on AWS. In trying to approach this complex undertaking, we determined that the project itself is a system too. You can apply principles of good architecture and design work in how you approach the project structure and management. Come to this talk by Choice Hotels’ CTO to learn five key lessons and 20 concrete takeaways that you can implement today to help your AWS projects succeed.
This document discusses the efforts of a €600M online gaming company to adopt DevOps practices across their organization. They had previously merged two gaming platforms with different architectures and teams worked in silos. To improve, they have undertaken an agile transformation, encouraged cultural changes in developers to take more ownership, adopted new tools like Git, Jenkins, Puppet and AppDynamics for monitoring, and are moving to containerize applications. Monitoring in particular has helped improve quality by providing visibility. They are also working to improve testing environments to better simulate production. The company aims to continuously deploy changes through proliferating environments and automating infrastructure as code.
Excalibur: best practices for virtual desktop operations leveraging Citrix Di...Citrix
The document discusses upcoming enhancements to Citrix Director and EdgeSight products. It highlights how the products are being integrated to provide a unified monitoring console for XenDesktop environments. Key updates include performance management features in EdgeSight for long-term trend analysis, and network inspection capabilities for troubleshooting connection issues. Real-world examples are provided on how Citrix internal IT uses the products to monitor their environment.
Webinar: Ten Ways to Enhance Your Salesforce.com Application in 2013Emtec Inc.
The document outlines 10 ways to improve a Salesforce.com application in 2013 according to a webinar presentation by Emtec. The top three recommendations are: 1) Integrate Salesforce.com with key external systems to improve processes and access data from any system, 2) Enrich and cleanse data in Salesforce.com to promote accurate reporting and decision making, and 3) Bring other functional groups onto the Salesforce.com platform to improve collaboration and reduce redundant systems. The webinar also provides guidance on how to implement the recommendations and considerations for each.
Mage Titans USA 2016 - Mathew Beane - Edit Fully Stacked: Less OOPS, More OPS...Stacey Whitney
Learn how to make development and operations work together while using Magento. This session will explore Magento dev-ops community resources, leading practices, common tools, and software. A quick look at server choices under today’s cloud environments will illustrate how to simplify the whole process while developing or deploying with Magento 1 or Magento 2.
The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation.
But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service.
Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn:
• Why domain expertise is important when defining monitoring requirements
• What analytics are useful from a monitoring and observability context
• How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration
Gartner Infrastructure and Operations Summit Berlin 2015 - DevOps JourneyKelly Looney
The document discusses the DevOps journey of a large online gaming company with separate sports betting and poker/casino divisions that were merged. It outlines the challenges of integrating different code bases and cultures. Key steps taken include adopting Agile, moving to Git/Jenkins, implementing monitoring with AppDynamics, and moving to containers. Automating testing environments and adopting continuous delivery principles helped improve quality and allow smaller, more frequent changes. Monitoring provided visibility and helped identify issues and refactoring needs. The changes helped bring development and operations teams together.
The webinar discusses eG Enterprise's performance monitoring capabilities for Citrix XenDesktop environments. It highlights key challenges in monitoring XenDesktop performance across tiers when visibility is limited. eG Enterprise provides deep, end-to-end visibility across the entire infrastructure and desktop virtualization stack to diagnose issues. The webinar covers best practices like monitoring the full service rather than individual silos, gaining deep session-level insights, preemptive detection and right-sizing to optimize performance.
VMworld 2013: Building the Management Stack for Your Software Defined Data Ce...VMworld
VMworld 2013
Bernd Harzog, The Virtualization Practice
Mark Leake, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
Continuous Deployment - Case Study at WIXAgileSparks
This document discusses Continuous Delivery (CD) practices at Wix, an Israeli web development company. It provides details on Wix's scale, including over 22 million users and 25,000 new websites created daily. The document outlines Wix's deployment capabilities and emphasis on backward/forward compatibility. Key aspects of Wix's CD approach are empowering developers, embracing risk and failure, frequent small releases, and extensive automation and monitoring. Challenges of scaling CD with Wix's growth are also examined.
Similar to 7 Secrets to Becoming a Citrix Hero (20)
How to simplify the monitoring of multi-cloud environmentseG Innovations
This document discusses monitoring applications deployed across multiple cloud platforms. It notes that 92% of organizations have a multi-cloud strategy and that operational complexity increases in these environments. A demo application is described that is deployed across AWS and Azure to showcase issues that can occur. The presentation emphasizes that traditional monitoring tools are insufficient for multi-cloud and that capabilities like auto-discovery, intelligent alerting, visualizations and root cause analysis are needed to effectively monitor applications in these environments.
Migrating to the Cloud – Is Application Performance Monitoring still required?eG Innovations
As more businesses adopt cloud technologies for their various benefits it must be noted that not all cloud offerings are the same and provide different services or infra SLA. Do you know that not all SLA from cloud providers mean your application will be ensured similar availability?
Depending on whether you are leveraging Saas, Paas, Iaas, etc to deliver your applications, you will have a different level of visibility and control of how you manage performance and deliver the user experience expected by your users.
Join the session and find out what remains within your responsibility and how you can monitor the various cloud infrastructure/services to give yourself the needed visibility to deliver the expected user experience without over-provisioning to ensure better performance.
Key criteria for choosing APM solutions for the next normal: analysis of surv...eG Innovations
Historically, Application Performance Monitoring (APM) tools have mainly been focused on providing code level visibility for web applications. IT managers have had to deploy these solutions to complement infrastructure monitoring solutions to get end-to-end visibility across applications and services.
To understand how the APM needs of organizations have evolved in the next normal, eG Innovations and DevOps Institute conducted a survey. Over 900 software professionals - DevOps engineers, SREs, ITOps teams and system admins – shared their knowledge and thinking.
We’ve invited Eveline Oehrlich, Chief Research Officer at DevOps Institute and ex-Forrester VP and Research Director to join us to dissect the results of this survey. Eveline will share her experiences and knowledge within the APM space, discuss trends and will discuss what the future of APM should look like. Also joining the discussion will be Arun Aravamudhan, Head of Java APM and Web Products and web products at eG Innovations.
We are looking forward to you joining this webinar. Here are some highlights on what we will cover:
- Why APM is no longer just about code-level analysis
- The need for converged application and infrastructure monitoring
- The strategy for Kubernetes and cloud monitoring in the next normal
- The challenges with native cloud monitoring options
- Application performance management has gained management attention
Register now and learn the current state of APM adoption and how business needs in the next normal will change how APM should be leveraged.
How Citrix Admins can get a Virtual AssistanteG Innovations
By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.
This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:
• Proactively monitor digital workspace user experience
• Automatically isolate and remediate performance issues
• Align capacity to changing business and user requirements
• Improve user experience with embedded analytics
Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.
Unified Cloud Performance Monitoring - The Need of The HoureG Innovations
This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.
Digital Workspace Deployment and Performance Monitoring in the New Normal - S...eG Innovations
The last year has been tumultuous for everyone. For the end-user computing community, it was an extraordinary time with everyone having to deal with new requirements from their businesses at short notice. Over the last 3 months, xenappblog and eG Innovations conducted a survey to learn how organizations have adapted their digital workspaces to the new normal. For this webinar titled Digital Workspace Deployment and Performance Monitoring in the New Normal, we have invited three EUC experts to analyze and share their thoughts on the key findings of this survey of over 1050 digital workspace professionals.
Join this webinar and learn answers to several key questions, such as how many organizations adopted digital workspaces for the first time, how many are using cloud workspaces, how popular are different workspace technologies, how many monitoring tools are being needed to get a complete view of the digital workspace environment, and many more.
#digitalworkspace
Lessons from Experts: How you can create a Great Digital Workspace Experience...eG Innovations
The document discusses how organizations can improve their digital workspace experience. It outlines three main topics: 1) How to greatly improve the virtual workspace experience through fast logins, proactive problem identification and quick issue resolution. 2) How to reduce service desk tickets by up to 50% through visibility insights that identify the root causes of issues. 3) How to prevent ticket escalation delays ("hot potato") and reduce troubleshooting times through a holistic monitoring solution that provides expertise to optimize systems and processes. The presentation promotes the Deptive Visibility Insights product to help organizations achieve these goals.
Gemeente Heerhugowaard aan het woord: “Productiviteit gewaarborgd ondanks het...eG Innovations
“Hoe gebruikt gemeente Heerhugowaard hun IT omgeving optimaal om thuis werken te faciliteren?”
“Welke problemen ervaarde gemeente Heerhugowaard en hoe hebben zij dit aangepakt?”
Deze en meer vragen worden beantwoord door Michiel Bakker tijdens dit webinar.
Het IT landschap wordt steeds complexer met de diverse applicaties in de CLOUD, lokaal draaiende software, gebruikers werkend vanuit huis en/of op kantoor. Dit stelt steeds hogere eisen aan uw IT organisatie. Het niet beschikbaar hebben van een bedrijfskritische applicatie kan zelfs leiden tot imagoschade. Daarom denken wij dat proactief beheer steeds belangrijker wordt.
Michiel Bakker, System Engineer bij Gemeente Heerhugowaard en Barry Schiffer, Pre-Sales Consultant bij eG Innovations bespreken de volgende onderwerpen:
Wat zijn IT uitdagingen binnen lokale overheidsorganisaties?
Met welke problemen heeft een gemeente te maken?
Hoe heeft de gemeente Heerhugowaard de medewerkers productiviteit weten te waarborgen tijdens de veranderde werkplek in 2020?
Digital Workspaces and the Customer ExperienceeG Innovations
Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised — and not every enterprise is ready.
Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer’s digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between ‘X-data’ (experience or XLA data) and ‘O-data’ (operational or SLA data) is not trivial.
In this webinar, John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us:
-What role the Experience Level Agreement plays in the digital workspace
-The importance of unified, end-user-oriented views of digital workspace performance
-How converged APM/IPM can accelerate your customer experience journey
How to Get the Fastest Possible Citrix Logon Times? Optimization Tips for ...eG Innovations
Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments.
Slow logons have an impact not just on user perception, but also productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen?
Learn some of the best practices for Citrix logon time optimization.
How to Extend SCOM to Achieve Single-Pane-of-Glass Monitoring into Your Micro...eG Innovations
As Office 365 gains traction Microsoft is moving best-in-class apps like Exchange and SharePoint, along with powerful cloud services like OneDrive and Teams, into the public cloud and providing other powerful alternative services like Azure.
Managing the end-user experience for these cloud-based services has become mission-critical, and IT must be able to proactively isolate performance issues regardless of where they originate. The traditional silo-based approach to performance monitoring will not keep pace with the newer demands and challenges of Office 365 and other Azure based services.
In this presentation, you will:
• Learn how to proactively monitor across hybrid on-premises, Office 365, and Azure ecosystems and services
• Understand how eG Enterprise can help unify digital service performance management and deliver total performance visibility into SCOM
• Understand how converged application and infrastructure performance monitoring can help accelerate your cloud migration
How to Monitor Your Java & .NET Applications with eG EnterpriseeG Innovations
Troubleshooting application problems is never easy. There’s always a blame game going on between App Dev, IT Ops and DevOps teams to decide where an application problem originated and who owns it. There could be a code-level issue in the application, a long-running query can slow application processing, slow third-party calls are another common problem in the application framework.
In the latest update of our IT monitoring solution, eG Enterprise version 6.3, we’ve introduced new application performance monitoring (APM) capabilities to deliver code-level and query-level visibility for Java and .NET environments. Join this session and learn how the new capabilities will help you extend performance monitoring to solve more complex IT problems.
Key topics to be covered in the webinar:
Real User Monitoring: Track user experience issues in real time
Business Transaction Tracing: Analyze application transactions and identify code-level issues
Converged App & Infra Monitoring: Get correlated insight to pinpoint the root cause of problems: Network? Database? Virtualization? App code?
Kief Morris rethinks the infrastructure code delivery lifecycle, advocating for a shift towards composable infrastructure systems. We should shift to designing around deployable components rather than code modules, use more useful levels of abstraction, and drive design and deployment from applications rather than bottom-up, monolithic architecture and delivery.
Details of description part II: Describing images in practice - Tech Forum 2024BookNet Canada
This presentation explores the practical application of image description techniques. Familiar guidelines will be demonstrated in practice, and descriptions will be developed “live”! If you have learned a lot about the theory of image description techniques but want to feel more confident putting them into practice, this is the presentation for you. There will be useful, actionable information for everyone, whether you are working with authors, colleagues, alone, or leveraging AI as a collaborator.
Link to presentation recording and transcript: https://bnctechforum.ca/sessions/details-of-description-part-ii-describing-images-in-practice/
Presented by BookNet Canada on June 25, 2024, with support from the Department of Canadian Heritage.
The Rise of Supernetwork Data Intensive ComputingLarry Smarr
Invited Remote Lecture to SC21
The International Conference for High Performance Computing, Networking, Storage, and Analysis
St. Louis, Missouri
November 18, 2021
Implementations of Fused Deposition Modeling in real worldEmerging Tech
The presentation showcases the diverse real-world applications of Fused Deposition Modeling (FDM) across multiple industries:
1. **Manufacturing**: FDM is utilized in manufacturing for rapid prototyping, creating custom tools and fixtures, and producing functional end-use parts. Companies leverage its cost-effectiveness and flexibility to streamline production processes.
2. **Medical**: In the medical field, FDM is used to create patient-specific anatomical models, surgical guides, and prosthetics. Its ability to produce precise and biocompatible parts supports advancements in personalized healthcare solutions.
3. **Education**: FDM plays a crucial role in education by enabling students to learn about design and engineering through hands-on 3D printing projects. It promotes innovation and practical skill development in STEM disciplines.
4. **Science**: Researchers use FDM to prototype equipment for scientific experiments, build custom laboratory tools, and create models for visualization and testing purposes. It facilitates rapid iteration and customization in scientific endeavors.
5. **Automotive**: Automotive manufacturers employ FDM for prototyping vehicle components, tooling for assembly lines, and customized parts. It speeds up the design validation process and enhances efficiency in automotive engineering.
6. **Consumer Electronics**: FDM is utilized in consumer electronics for designing and prototyping product enclosures, casings, and internal components. It enables rapid iteration and customization to meet evolving consumer demands.
7. **Robotics**: Robotics engineers leverage FDM to prototype robot parts, create lightweight and durable components, and customize robot designs for specific applications. It supports innovation and optimization in robotic systems.
8. **Aerospace**: In aerospace, FDM is used to manufacture lightweight parts, complex geometries, and prototypes of aircraft components. It contributes to cost reduction, faster production cycles, and weight savings in aerospace engineering.
9. **Architecture**: Architects utilize FDM for creating detailed architectural models, prototypes of building components, and intricate designs. It aids in visualizing concepts, testing structural integrity, and communicating design ideas effectively.
Each industry example demonstrates how FDM enhances innovation, accelerates product development, and addresses specific challenges through advanced manufacturing capabilities.
Coordinate Systems in FME 101 - Webinar SlidesSafe Software
If you’ve ever had to analyze a map or GPS data, chances are you’ve encountered and even worked with coordinate systems. As historical data continually updates through GPS, understanding coordinate systems is increasingly crucial. However, not everyone knows why they exist or how to effectively use them for data-driven insights.
During this webinar, you’ll learn exactly what coordinate systems are and how you can use FME to maintain and transform your data’s coordinate systems in an easy-to-digest way, accurately representing the geographical space that it exists within. During this webinar, you will have the chance to:
- Enhance Your Understanding: Gain a clear overview of what coordinate systems are and their value
- Learn Practical Applications: Why we need datams and projections, plus units between coordinate systems
- Maximize with FME: Understand how FME handles coordinate systems, including a brief summary of the 3 main reprojectors
- Custom Coordinate Systems: Learn how to work with FME and coordinate systems beyond what is natively supported
- Look Ahead: Gain insights into where FME is headed with coordinate systems in the future
Don’t miss the opportunity to improve the value you receive from your coordinate system data, ultimately allowing you to streamline your data analysis and maximize your time. See you there!
Paradigm Shifts in User Modeling: A Journey from Historical Foundations to Em...Erasmo Purificato
Slide of the tutorial entitled "Paradigm Shifts in User Modeling: A Journey from Historical Foundations to Emerging Trends" held at UMAP'24: 32nd ACM Conference on User Modeling, Adaptation and Personalization (July 1, 2024 | Cagliari, Italy)
YOUR RELIABLE WEB DESIGN & DEVELOPMENT TEAM — FOR LASTING SUCCESS
WPRiders is a web development company specialized in WordPress and WooCommerce websites and plugins for customers around the world. The company is headquartered in Bucharest, Romania, but our team members are located all over the world. Our customers are primarily from the US and Western Europe, but we have clients from Australia, Canada and other areas as well.
Some facts about WPRiders and why we are one of the best firms around:
More than 700 five-star reviews! You can check them here.
1500 WordPress projects delivered.
We respond 80% faster than other firms! Data provided by Freshdesk.
We’ve been in business since 2015.
We are located in 7 countries and have 22 team members.
With so many projects delivered, our team knows what works and what doesn’t when it comes to WordPress and WooCommerce.
Our team members are:
- highly experienced developers (employees & contractors with 5 -10+ years of experience),
- great designers with an eye for UX/UI with 10+ years of experience
- project managers with development background who speak both tech and non-tech
- QA specialists
- Conversion Rate Optimisation - CRO experts
They are all working together to provide you with the best possible service. We are passionate about WordPress, and we love creating custom solutions that help our clients achieve their goals.
At WPRiders, we are committed to building long-term relationships with our clients. We believe in accountability, in doing the right thing, as well as in transparency and open communication. You can read more about WPRiders on the About us page.
Blockchain technology is transforming industries and reshaping the way we conduct business, manage data, and secure transactions. Whether you're new to blockchain or looking to deepen your knowledge, our guidebook, "Blockchain for Dummies", is your ultimate resource.
Quantum Communications Q&A with Gemini LLM. These are based on Shannon's Noisy channel Theorem and offers how the classical theory applies to the quantum world.
Understanding Insider Security Threats: Types, Examples, Effects, and Mitigat...Bert Blevins
Today’s digitally connected world presents a wide range of security challenges for enterprises. Insider security threats are particularly noteworthy because they have the potential to cause significant harm. Unlike external threats, insider risks originate from within the company, making them more subtle and challenging to identify. This blog aims to provide a comprehensive understanding of insider security threats, including their types, examples, effects, and mitigation techniques.
Scaling Connections in PostgreSQL Postgres Bangalore(PGBLR) Meetup-2 - MydbopsMydbops
This presentation, delivered at the Postgres Bangalore (PGBLR) Meetup-2 on June 29th, 2024, dives deep into connection pooling for PostgreSQL databases. Aakash M, a PostgreSQL Tech Lead at Mydbops, explores the challenges of managing numerous connections and explains how connection pooling optimizes performance and resource utilization.
Key Takeaways:
* Understand why connection pooling is essential for high-traffic applications
* Explore various connection poolers available for PostgreSQL, including pgbouncer
* Learn the configuration options and functionalities of pgbouncer
* Discover best practices for monitoring and troubleshooting connection pooling setups
* Gain insights into real-world use cases and considerations for production environments
This presentation is ideal for:
* Database administrators (DBAs)
* Developers working with PostgreSQL
* DevOps engineers
* Anyone interested in optimizing PostgreSQL performance
Contact info@mydbops.com for PostgreSQL Managed, Consulting and Remote DBA Services
An invited talk given by Mark Billinghurst on Research Directions for Cross Reality Interfaces. This was given on July 2nd 2024 as part of the 2024 Summer School on Cross Reality in Hagenberg, Austria (July 1st - 7th)
Best Practices for Effectively Running dbt in Airflow.pdfTatiana Al-Chueyr
As a popular open-source library for analytics engineering, dbt is often used in combination with Airflow. Orchestrating and executing dbt models as DAGs ensures an additional layer of control over tasks, observability, and provides a reliable, scalable environment to run dbt models.
This webinar will cover a step-by-step guide to Cosmos, an open source package from Astronomer that helps you easily run your dbt Core projects as Airflow DAGs and Task Groups, all with just a few lines of code. We’ll walk through:
- Standard ways of running dbt (and when to utilize other methods)
- How Cosmos can be used to run and visualize your dbt projects in Airflow
- Common challenges and how to address them, including performance, dependency conflicts, and more
- How running dbt projects in Airflow helps with cost optimization
Webinar given on 9 July 2024
Fluttercon 2024: Showing that you care about security - OpenSSF Scorecards fo...Chris Swan
Have you noticed the OpenSSF Scorecard badges on the official Dart and Flutter repos? It's Google's way of showing that they care about security. Practices such as pinning dependencies, branch protection, required reviews, continuous integration tests etc. are measured to provide a score and accompanying badge.
You can do the same for your projects, and this presentation will show you how, with an emphasis on the unique challenges that come up when working with Dart and Flutter.
The session will provide a walkthrough of the steps involved in securing a first repository, and then what it takes to repeat that process across an organization with multiple repos. It will also look at the ongoing maintenance involved once scorecards have been implemented, and how aspects of that maintenance can be better automated to minimize toil.
INDIAN AIR FORCE FIGHTER PLANES LIST.pdfjackson110191
These fighter aircraft have uses outside of traditional combat situations. They are essential in defending India's territorial integrity, averting dangers, and delivering aid to those in need during natural calamities. Additionally, the IAF improves its interoperability and fortifies international military alliances by working together and conducting joint exercises with other air forces.
Today we’re going to focus on the story of an organization that I started independent consulting work for and how following what we discuss today has brought them from a point where employees were LITERALLY quitting because the systems were so bad and they couldn’t work. For them, their compensation is tied to how much they can process. So when they made the decision to consolidate their operations and most importantly their data to a central datacenter from 16 branch locations… they chose Citrix to deliver.
I’d love to say it went well, but when I started working with them it was disorganized.
I’ll tell you right now this story has a happy ending. Citrix is now transparent to the users (or in many cases they are glad it is there because it was working better than their branch servers were). The company is saving a few hundred thousands of dollars each year – which given their sub 500 employee size- is a HUGE deal!
Today I’m going to show you how applying these principals made the difference.
One of the most common things I see missed? A good solid reason WHY things were done the way they were.
Listening to users is key – you’ll discover workarounds they are using, needs they have that may be a gap in the design
Management hired you because you were qualified. They are more harmed by you avoiding them than you are.
In the case of our friends – one of the largest problems was that while the IT team was aware that users were not happy, THEY NEVER TOOK THE TIME TO UNDERSTAND THE WORK. They never talked to the users and assumed that Citrix was the problem. They didn’t know what management needed. Or the users. They just had inherited this “Citrix” environment and didn’t know what to do.
One of the first big mistakes I saw there is that they assumed that because they had recently consolidated, that they needed to maintain each server separately and assign users per server. That’s right. Single points of failure and some 30+ Delivery Groups to manage.But the users were all using the exact same app talking to the same database!The assumption of why was completely WRONG.So- we took them back to basics by using a specific methodology…
One of the most common things I see missed? A good solid reason WHY things were done the way they were.
Listening to users is key – you’ll discover workarounds they are using, needs they have that may be a gap in the design
Management hired you because you were qualified. They are more harmed by you avoiding them than you are.
In the case of our friends – one of the largest problems was that while the IT team was aware that users were not happy, THEY NEVER TOOK THE TIME TO UNDERSTAND THE WORK. They never talked to the users and assumed that Citrix was the problem. They didn’t know what management needed. Or the users. They just had inherited this “Citrix” environment and didn’t know what to do.
One of the first big mistakes I saw there is that they assumed that because they had recently consolidated, that they needed to maintain each server separately and assign users per server. That’s right. Single points of failure and some 30+ Delivery Groups to manage.But the users were all using the exact same app talking to the same database!The assumption of why was completely WRONG.So- we took them back to basics by using a specific methodology…
Sorry- we aren’t to the tech yet.
Every organization that I have seen ignore these practices introduces risks to how much they spend, how happy their users are being there, how productive they are and… possibly worst of all- their organizations data.
In the case of our friends- one of the biggest problems was they had no design; very little was documented and changes were made unannounced because there was so much pressure to roll out changes.
So we took them thru a specific process…
Sorry- we aren’t to the tech yet.
Every organization that I have seen ignore these practices introduces risks to how much they spend, how happy their users are being there, how productive they are and… possibly worst of all- their organizations data.
In the case of our friends- one of the biggest problems was they had no design; very little was documented and changes were made unannounced because there was so much pressure to roll out changes.
So we took them thru a specific process…
I have grown to really love Citrix’s methodology- it’s cyclical and I think works really well for project
Will DevOps work? Sometimes. But these have little to no training and are a good place to start. IF YOU ARE DOING DEVELOPMENT.
For our friends, they are serviced by a team that is spread across the US. They needed a clear way to understand where they were in the process and how my team fit in as consultants.
Though at first they were frustrated that we went back and re-covered what they thought they had already covered… when they started seeing the results they were quite happy that they spent the time (and money) on taking the time to do it right.
What’s the biggest way to fail in Citrix? Assume the default settings will be okay!The OS is not optimized by default…
NetScaler is ‘out of the box’ open to accommodate installs and must be optimized and locked down.
Despite what is often said, the Hypervisor very often does NOT properly balance workloads and almost ALWAYS servers come optimized for power savings, not performance.
Dial back the Optimizer settings when it’s appropriate for the use case- remember... START WITH WHY. For example, Windows Search takes a lot of resources. But disabling it could make people using Outlook pretty upset.
Our friends had issues they didn’t even know about. Their NetScalers were very insecure! But when I was first called in, oddly enough it was to evaluate if NetScaler Gateway was the right solution at all. Why? Because of a single checkbox that is not set by default- but was very much needed on their network. Without it, user sessions would disconnect and be bounced between NetScaler nodes.
What’s the biggest way to fail in Citrix? Assume the default settings will be okay!The OS is not optimized by default…
NetScaler is ‘out of the box’ open to accommodate installs and must be optimized and locked down.
Despite what is often said, the Hypervisor very often does NOT properly balance workloads and almost ALWAYS servers come optimized for power savings, not performance.
Dial back the Optimizer settings when it’s appropriate for the use case- remember... START WITH WHY. For example, Windows Search takes a lot of resources. But disabling it could make people using Outlook pretty upset.
Our friends had issues they didn’t even know about. Their NetScalers were very insecure! But when I was first called in, oddly enough it was to evaluate if NetScaler Gateway was the right solution at all. Why? Because of a single checkbox that is not set by default- but was very much needed on their network. Without it, user sessions would disconnect and be bounced between NetScaler nodes.
All the time I get people telling me that these things don’t really matter.
(description of old reality)
This is AFTER we’d gotten them from the 5 minute logons down to about 40 seconds by better UPM rules, WEM and deploying MCS. They were happy. But I had a feeling that things could be more improved.Unfortunately, not everyone was onboard with the methodology. Some changes were made that made the user experience decline. Logon times were up, queries were slower.
When we put in eG to try and figure out what was going on- we found this was that there were a lot of issues contributing.
We were initially confused because we had profile management tuned pretty well and the client felt there was enough resources.
But thru the application of the tunings I talk about in the eBook – we went from 90 second logons down to 20 second logons.
These settings matter- and the good news to them was we did this in under 20 hours as we investigated. You can deploy these settings in far less time – about 6 hours!
First, we applied optimizations. As you can see in the graph above, this took their time in critical alarms down from a solid 100% to the mid-80s.
Not pictured above is the results from Phase 2 which took them down to under 50. Then Phase 3 (we’ll talk about later) took them out of alarms altogether.
All the time I get people telling me that these things don’t really matter.
(description of old reality)
This is AFTER we’d gotten them from the 5 minute logons down to about 40 seconds by better UPM rules, WEM and deploying MCS. They were happy. But I had a feeling that things could be more improved.Unfortunately, not everyone was onboard with the methodology. Some changes were made that made the user experience decline. Logon times were up, queries were slower.
When we put in eG to try and figure out what was going on- we found this was that there were a lot of issues contributing.
We were initially confused because we had profile management tuned pretty well and the client felt there was enough resources.
But thru the application of the tunings I talk about in the eBook – we went from 90 second logons down to 20 second logons.
These settings matter- and the good news to them was we did this in under 20 hours as we investigated. You can deploy these settings in far less time – about 6 hours!
First, we applied optimizations. As you can see in the graph above, this took their time in critical alarms down from a solid 100% to the mid-80s.
Not pictured above is the results from Phase 2 which took them down to under 50. Then Phase 3 (we’ll talk about later) took them out of alarms altogether.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
Pretty soon we’re going to talk about how we made some fine tunings with our friends.
But how I found out there was actually a problem brewing was not because users were telling us. From their perspective things had never been better.But the reality was that user experience was steadily declining.
Every time I logged on it seemed everything was fine.
But then users started reporting issues at random times of the day. But we couldn’t see the issues. Couldn’t replicate them.
Logon Simulator told us the user’s story in a whole new way.
Once we realized where the variances in experience were coming from, we dove deeper in. We installed eGInnovations’ solution.
But that’s a story we’ll get to later. The point here is that had we been using this free tool early on in our process, we would have realized the issues before the users even said anything!
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
As I’d mentioned- our friends had no idea what their users really needed.So, I got on a plane and had them meet me at the main office to talk to management and who they felt were ‘representative’ users.
Then we visited a few branches to see what the experience was really like.
We found several issues we hadn’t even been aware of – but more importantly we observed users doing workarounds from problems that had been solved nearly a year ago!
The users were miserable because they didn’t even know how to do things right. The IT services team had just assumed that users were being obstinant.
So, first let us understand the Citrix Logon Process itself and what is involved there, as well as the implications of logon slowness.
Proactively detect logon issues and solve them before real users access the Citrix environment
Benchmark logon performance with simulation, and use it as measure of comparison for when real users connect
Compare logon performance from different locations
Test application availability and whether all components of the Citrix delivery stream work in concert