Beyond Monitoring | Leveraging Unified IT Performance Management for Patient Care and Satisfaction

Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge. View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.

eG Enterprise Citrix logon simulator helps you fix XenApp & XenDesktop issues before users are affected. Proactively monitor Citrix XenApp logon slowdowns. In this presentation, you will discover how to: - Proactively monitor logon performance by simulating and testing XenApp and XenDesktop logon sessions from various locations - Identify why logon is slow and which step in the logon process takes more processing time: is it authentication, enumeration, HDX session establishment, application launch? - Test and ensure if the entire Citrix delivery infrastructure (XenApp, XenDesktop, NetScaler, StoreFront, PVS, license server, AD, etc.) is working as expected to support user logon - Leverage deep Citrix monitoring capabilities of eG Enterprise to identify real user logon issues in real time and provide speedy resolution

A great user experience is key for the success of any Citrix application virtualization or desktop virtualization initiative. To ensure user satisfaction and productivity, Citrix administrators should monitor the user experience proactively, detect times when users are likely to be seeing slowness, pinpoint the cause of such issues and initiate corrective actions to quickly resolve issues, thereby ensuring user satisfaction and productivity. A key question is where should the monitoring of the Citrix infrastructure be performed from - the network, the server infrastructure, or from the client? View this presentation to: • Learn about the different approaches to Citrix user experience monitoring, their benefits and shortcomings • Hear about a hybrid approach that provides the most cost-effective yet comprehensive monitoring for a Citrix server farm • See a live demonstration of the hybrid Citrix monitoring approach and its ability to cover all aspects of Citrix user experience

Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted. Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can: • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts • Troubleshoot and resolve Citrix logon slowness issues quickly • Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc. • Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else? • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive

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Citrix application infrastructures are very performance sensitive. “Citrix is slow” or “Citrix is not working” is a common complaint heard at the help desk from frustrated users. These complaints could be caused from a small problem anywhere in your infrastructure and you have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.? View these slides and discover how you can extend Microsoft System Operations Center (SCOM) – using the Microsoft SCOM Citrix Universal Management Pack - to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click. Learn how to: • Monitor all of your Citrix tiers – XenApp, XenDesktop, XenServer, NetScaler, XenMobile, etc. directly from the Microsoft SCOM console • Get deep visibility into every aspect of Citrix performance • Pinpoint in just one click where the real cause of a problem lies • Proactively detect and fix performance issues before users complain • Publish real-time dashboards in Microsoft SCOM to provide key insights for the different stakeholders in your organization • Generate powerful, end-to-end historical and trend reports that help you optimize and right-size your Citrix infrastructure for maximum ROI

See live the brand-new release of eG Enterprise v6 – the first intelligent performance monitoring solution designed to simplify the management of today’s complex and distributed IT environments. Find out how eG Enterprise helps you make IT Operations more productive, reduce IT support cost & complexity, and keep your end users happy & productive. During the demonstration, we will show how you can: - Have a single unified solution that addresses your application monitoring, database monitoring, server monitoring, network monitoring, virtualization monitoring, service monitoring and even mobile device monitoring needs; - Use intelligent analytics to analyze and correlate performance across the tiers to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; - View best-in-class customizable dashboards that integrate performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; - Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI; - Address gaps in your current monitoring for Citrix XenApp/XenDesktop, virtual desktop infrastructures (VDI), multi-tier Java applications and heavily virtualized IT environments – in the cloud or on-premise;

This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends: 1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring. 2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate. 3) Correlating performance across layers to determine the root cause of issues affecting user experience.

The Oracle database platform is powering many of today's business-critical applications and services. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. When Oracle database access is slow, is the issue with the Oracle database configuration or sizing? Or could it because of the storage tier? Virtualization platform? Application queries? Network? Join this live demo to see how next-generation performance monitoring & analytics provides deep visibility into Oracle database environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to: • Have a single unified monitoring solution that addresses your database, virtualization, network and storage monitoring, diagnosis, analytics, and reporting needs; • Use intelligent analytics to analyze and correlate performance inside the database server and across the other tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; • View best-in-class customizable dashboards that integrate performance metrics regarding the database and other tiers to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

“My application is slow” is a common complaint heard at the help desk from frustrated users and Java application slow downs are so frequent these days that they cost businesses twice as much as actual downtime. When slowness occurs, IT managers often do not have sufficient visibility and insight to quickly determine what caused, and how to resolve, the issue. Is it due to the network, the database, application code, virtualization or storage? In this webinar, Bala Vaidhinathan, CTO of eG Innovations, presented a multi-dimensional approach to performance monitoring and diagnosis that is necessary for ensuring that your Java applications are performing effectively – ensuring quick resolution and a positive user experience. View the slides to discover: • How to monitor the real user experience of Java applications and be proactively alerted to issues • How tag-and-follow transaction tracing helps identify application code issues quickly • Why you need to go beyond transaction tracing for root-cause diagnosis of Java performance issues • Why insights into the Java container and Java virtual machine performance matter • How performance correlation across the application and infrastructure tiers is essential for root-cause diagnosis

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix Logon time optimization.

This document outlines a presentation about using eG Enterprise to provide fast and easy performance monitoring of Citrix XenApp/XenDesktop environments. It discusses how current Citrix performance management can be slow and manual when issues span multiple tiers. eG Enterprise provides comprehensive, automated monitoring across infrastructure tiers to quickly detect, diagnose, and resolve performance bottlenecks through a single intelligent dashboard. The presentation includes examples of how eG Enterprise detected and alerted on memory, CPU, and disk I/O bottlenecks through automated diagnosis and pre-emptive detection.

Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies. Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready. One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage. Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to: • Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud. • Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports • End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity • Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

Virtualization introduces new dynamic dependencies – between physical machines and virtual machines (VMs) and between VMs. These dependencies make it quite complicated to monitor and manage virtualized infrastructures to ensure service performance and business continuity. For virtualization initiatives to be successful, it is critical that end-users see the same or better performance from virtual infrastructures as they had experienced with physical infrastructures. The eG Monitor for Oracle VM correlates performance across the entire infrastructure, including Oracle VM Server for x86, guest VMs, and Oracle Linux. Automatic virtualization-aware root-cause diagnosis enables administrators to rapidly identify bottlenecks and to right-size their infrastructure for peak performance. In this webinar, you will learn how you can attain 360-degree visibility and pre-emptively detect and fix the root-cause of performance bottlenecks. View this webinar to learn more about : - Best practices in managing your virtual infrastructure - Why use eG Monitor for Oracle VM - Benefits of using Oracle VM for your Virtualization platform

The eG Enterprise Suite provides real-time monitoring and proactive infrastructure management to help customers rapidly diagnose IT performance issues. It uses automated root cause analysis to identify the underlying problem instead of just surface symptoms. This helps reduce troubleshooting time from hours to minutes. The single-agent monitoring solution provides visibility across applications, databases, networks and more to eliminate finger-pointing between teams. Customers have reported resolving issues 4-9 minutes faster and impacting 4,512 fewer customers per problem since using the eG Suite.

This document discusses a webinar presented by eG Innovations on ensuring high-performing Microsoft .NET applications. The webinar covered full stack .NET monitoring including user experience monitoring, business transaction monitoring, .NET application monitoring, and infrastructure performance monitoring. It emphasized the importance of monitoring across the entire .NET stack from the user to infrastructure to identify performance issues and their root causes. The presentation recommended eG Enterprise as a solution to provide converged APM/IPM for unified monitoring of .NET environments.

Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity. Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”? Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster. • Understand what factors are involved in Citrix login processing • Learn optimization techniques to make logon faster including profile management and image optimization • Learn how to improve logon times using new Citrix technologies such as App Layering and WEM • Pick up tips, tricks and tools to proactively detect logon slowdowns

The webinar discusses eG Enterprise's performance monitoring capabilities for Citrix XenDesktop environments. It highlights key challenges in monitoring XenDesktop performance across tiers when visibility is limited. eG Enterprise provides deep, end-to-end visibility across the entire infrastructure and desktop virtualization stack to diagnose issues. The webinar covers best practices like monitoring the full service rather than individual silos, gaining deep session-level insights, preemptive detection and right-sizing to optimize performance.

Achieving Virtual Desktop Success in Healthcare: Experts in healthcare IT discuss the ways you can accelerate virtualized desktop adoption, speed clinician access to Electronic Health Records (EHR), and enhance desktop performance and user experience. Delivering compliant and high performing clinician workspaces depends on creating a consistent desktop experience and remediating bottlenecks that impact performance and user productivity. This webinar will show you how to deliver "lean" clinician workspaces and assure high levels of user satisfaction: . Best practices to leverage and pitfalls to avoid when deploying VDI in a hospital . Architect a virtual workspace that meets your organization's requirements . Gain total performance visibility of all IT domains to improve user experience . Preemptively detect and resolve issues before users are effected . Optimize current infrastructure usage

This webinar highlights how next-generation application performance monitoring & analytics provides deep visibility into the Java stack to accelerate the diagnosis of application performance issues and quickly restore user experience. During the live demonstration, we will show how to: - Have a single unified monitoring solution that addresses your application monitoring, diagnosis, analytics, and reporting needs; - Use intelligent analytics to analyze and correlate performance inside the Java stack and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; - View best-in-class customizable dashboards that integrate Java application performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; - Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

The document discusses ensuring peak performance of critical business applications in virtualized environments. It begins by outlining some common myths around virtualization and performance management. Specifically, it notes that virtualization does not inherently make performance management easier, resource reservations do not prevent VMs from interfering with each other, and that performance issues can originate from any IT layer. It then introduces eG Innovations as a company that provides full-stack performance visibility and automated root cause diagnosis across networks, storage, servers, virtualization and applications. This helps optimize environments, reduce troubleshooting time, and ensure projects are delivered on time and on budget. The document concludes by inviting the audience to a free trial of eG Innovations' monitoring services.

Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users. Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to: • Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users • Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution • Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice • Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics

Whether you virtualize desktops or critical business applications, the dynamics and complexities of virtualized environments can cause significant performance and user experience issues that can diminish the benefits of virtualization and risk interruption of critical business processes. The toughest performance problems are the ones where users call and complain that "my application is slow". IT administrators often struggle to determine the root-cause of the problem and restore service levels: Is it the application server? The virtualization layer? Is it the network? Database? Storage ...? Join our live webinar with virtualization experts Dave Bartoletti (Forrester Research) and Srinivas Ramanathan (eG Innovations), and find out how to deliver: • Reliable performance assurance and user satisfaction • Complete performance visibility across your virtualized environment • Automatic, rapid root cause diagnosis for even the most complex performance problems • Pre-emptive problem detection and alerting before users call • Rapid ROI through right-sizing and optimization

The document discusses avoiding mistakes when managing Citrix performance. It recommends looking for monitoring tools with Citrix expertise that provide end-to-end visibility across infrastructure components. Built-in Citrix tools are useful for troubleshooting but not sufficient for overall performance management. Virtual desktop monitoring differs from virtual server monitoring as it requires understanding user experience and activity within desktops. The document promotes a solution called eG Enterprise for comprehensive Citrix performance monitoring and diagnosis.

The document discusses challenges in assuring virtual desktop infrastructure (VDI) performance and user experience. It introduces Login VSI and eG Innovations as solutions to address two key challenges: validating and predicting performance of a complex VDI stack through load testing (addressed by Login VSI), and monitoring user experience in a complex, changing VDI environment through end-to-end monitoring (addressed by eG Innovations). An integrated solution using both products is presented to help VDI operators manage performance and user experience.

Today's performance monitoring challenge is to go beyond basic virtualization metrics provided by tools like VCops, to manage the complex, dynamic, multi-application virtualized infastructures that involve multiple hypervisors and mission critical applications like SAP. Because, if not properly managed, virtualization dynamics and dependencies can cause significant performance and user experience issues that diminish the benefits of virtualization and risk interruption of critical business processes.

Citrix XenDesktop 7 represents a radical change in the desktop virtualization space, providing a unified solution for delivery of virtual desktops and applications on demand. But is the best virtual desktop platform alone sufficient to guarantee desktop virtualization success? Attend this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your XenDesktop 7 investments and reliably deliver virtual desktops to more users and without glitches or cost/time overruns. Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and learn how to: - Deliver superior end-user experience, simplify management, and reduce total cost of ownership of Citrix XenDesktop 7 virtual desktop environments - Utilize next-gen management solutions that complement Citrix Director/EdgeSight to accelerate troubleshooting - Boost user productivity by means of powerful analytics and reporting, deep performance visibility, and auto-correlated diagnosis - across every layer, every tier of the XenDesktop 7 infrastructure - Assure virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice - Ensure maximum ROI by right-sizing your XenDesktop 7 infrastructure using powerful reporting & analytics

Microsoft System Center Operations Manager (SCOM) is a leading platform for performance monitoring and management of Microsoft applications (such as Active Directory, Microsoft SQL Server, Exchange Server, IIS and SharePoint). However, SCOM does not have extensive capabilities to monitor non-Microsoft systems and applications (like Citrix, SAP, Oracle, Java, Sybase, etc.), nor does SCOM have virtualization-awareness for platforms like VMware vSphere, Citrix XenServer, Red Hat Enterprise Virtualization, AIX LPARs and Solaris LDOMs, or virtual desktops (VDI). To extend the scope of Microsoft SCOM to manage these environments, enterprises have to look at multiple third party products that provide individual management packs, one for each specific non-Microsoft platform. This traditional "multi-pack approach" creates complexity and only provides a fragmented view of the IT infrastructure. This approach leads to slow problem isolation and diagnosis, and often results in poor user experience and loss of user productivity. Join performance monitoring expert Srinivas Ramanathan (CEO, eG Innovations) to learn about eG Enterprise for SCOM, a new universal management pack that fills this gap and provides a single, integrated solution with SCOM to address the performance management needs of today's enterprises. This webinar presentation will show you how to: • Monitor and troubleshoot the entire IT service infrastructure end to end from the SCOM console • Monitor applications and platforms not natively supported by System Center Operations Manager • Instantly diagnose and get actionable insight into IT service health and performance • Provide automatic, rapid root cause diagnosis for even the most complex performance problems • Receive proactive problem detection and alerting before users call • Maximize the return on your investment in System Center Operations Manager

An industry-leading analyst discusses how you can take control of application performance and provide superior end-user experiences. Then, you’ll hear how a major US healthcare provider eliminated sporadic performance outages that affected its public-facing website, and prevented revenue loss and many hundreds of hours in support costs. To learn more, watch the webcast replay: http://rvbd.ly/1JGz1ke Or to learn more about AppInternals, visit: http://rvbd.ly/1IsjC5t

This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.

A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues. Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications. See how you can: --Monitor and get proactive alerts on the experience seen by Citrix users --Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc. --Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack? --Get insights to right-size and optimize your Citrix deployment

The document discusses several challenges facing IT departments in enterprises today: energy efficiency due to inefficient data centers, day-to-day device management, ensuring security across all locations, regulatory compliance, providing access to data and applications anywhere and anytime, and disaster recovery/business continuity. It then provides recommendations for addressing these challenges through server and desktop virtualization, using different virtualization technologies tailored for different user types, and adopting "green" computing practices.

VMware vSphere, the industry-leading virtualisation platform for building cloud infrastructures, enables you to run business critical applications and respond to business needs.