Digital Workspace Deployment and Performance Monitoring in the New Normal - Survey Results

Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies. Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready. One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage. Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to: • Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud. • Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports • End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity • Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

This document discusses approaches to monitoring digital user experience. It defines digital user experience and explains why it is important. Common approaches covered include analytics, synthetic user monitoring, real user monitoring, and infrastructure monitoring. Both synthetic and real user monitoring are needed to fully understand user experience. Real user monitoring provides insight into actual user behavior and interactions but requires users. Synthetic monitoring allows testing when no users are present. Infrastructure monitoring helps identify performance issues related to applications and infrastructure. Together these approaches provide full visibility from end users to infrastructure.

Virtualization introduces new dynamic dependencies – between physical machines and virtual machines (VMs) and between VMs. These dependencies make it quite complicated to monitor and manage virtualized infrastructures to ensure service performance and business continuity. For virtualization initiatives to be successful, it is critical that end-users see the same or better performance from virtual infrastructures as they had experienced with physical infrastructures. The eG Monitor for Oracle VM correlates performance across the entire infrastructure, including Oracle VM Server for x86, guest VMs, and Oracle Linux. Automatic virtualization-aware root-cause diagnosis enables administrators to rapidly identify bottlenecks and to right-size their infrastructure for peak performance. In this webinar, you will learn how you can attain 360-degree visibility and pre-emptively detect and fix the root-cause of performance bottlenecks. View this webinar to learn more about : - Best practices in managing your virtual infrastructure - Why use eG Monitor for Oracle VM - Benefits of using Oracle VM for your Virtualization platform

Competition in the digital services world is about managing the customer experience. The cloud is an operating model, and migrating workloads to the cloud involves much more than ‘lift & shift’. In fact, the heavy lifting of cloud migrations may be much more about people than technologies. Managing customer expectations requires that the user experience be at least as good—if not better—after a cloud migration than it was before the migration took place. Customers really don’t care about the ‘cloud’ per se, they care about the outcomes that cloud-based services can provide. Learn how you can manage customer expectations and leverage services-oriented monitoring as a program of work within a cloud migration.

In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical. The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging. This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way. Watch this webinar to learn: • How unified, consistent views of performance can enable effective service delivery • How to baseline services before, during and after cloud migrations • How to get started on your hybrid cloud journey

Among all the administration, maintenance and troubleshooting chaos in your daily life as a Citrix admin, don’t you dream of becoming a Citrix hero? Watch this on-demand webinar where DJ Eshelman, Citrix Coach, CUGC Leader and a CTA, walks us through seven essential dos and don’ts for Citrix professionals, based on over a decade’s worth of real-world experience. In this session, you’ll learn: • The methods and practices that successful Citrix professionals adopt • How to take cues from users and data to build Citrix environments that run smoothly and efficiently, and yet cut down on risks and workarounds • How being proactive instead of reactive unlocks a world where you are less stressed and more fulfilled in what you are doing Every Citrix admin can become a Citrix Hero. By applying these seven lessons, you can spend less time worrying about your next Sev1 outage and more time enjoying life outside the office.

Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.” Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice. While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable. Join us for this webinar where you will learn: - How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc. - How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce - How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic - How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.

Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats? George Spiers walks us through the pros and cons of migrating to Citrix Cloud. • The Citrix Cloud architecture • Architectural considerations when migrating to Citrix Cloud • How to decide what stays on-prem and what is in the cloud • Performance monitoring: How far do Citrix Director and Performance Analytics go

This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.

One of the most challenging tasks for a Citrix administrator is when a user calls in complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, session itself is slow, etc. So, how does a Citrix admin go about solving these issues? A Citrix infrastructure has many tiers and dependencies. Where do you start looking, what do you analyze, and how do you triage? Watch this webinar by George Spiers, Citrix CTP and EUC Architect, who shares his real-world experience to help you learn the art of Citrix troubleshooting. You will find out how to: • Methodically go about finding the scope, magnitude of impact, and source of the problem • Troubleshoot common Citrix problems like slow logons, slow app/desktop launch, disconnecting sessions, frozen sessions, etc. • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Optimize the Citrix environment for maximum performance At the end, we discuss how automated monitoring can help accelerate performance troubleshooting.

Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted. Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can: • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts • Troubleshoot and resolve Citrix logon slowness issues quickly • Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc. • Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else? • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive

Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge. View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.

This webinar highlights how next-generation application performance monitoring & analytics provides deep visibility into the Java stack to accelerate the diagnosis of application performance issues and quickly restore user experience. During the live demonstration, we will show how to: - Have a single unified monitoring solution that addresses your application monitoring, diagnosis, analytics, and reporting needs; - Use intelligent analytics to analyze and correlate performance inside the Java stack and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; - View best-in-class customizable dashboards that integrate Java application performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; - Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

A recent survey by Enterprise Management Associates (EMA) found that a 65% of organizations have over 10 different tools for monitoring and managing their IT infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. For many years now, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure – from desktops to servers, hardware to application code, and networks to storage. Is such a single-pane-of-glass solution practical? View this presentation and learn what a single-pane-of-glass monitoring solution can do and how it can help you simplify IT performance management. Debunk myths and uncover truths. Get answers to some common questions IT professionals have: • Can a single-pane-of-glass monitoring solution replace all the tools you are using today? • What are the typical characteristics of such a solution, and what are its pros and cons? • How does your organization structure need to change to use such a tool? • How difficult is it to implement a single-pane-of-glass tool? Simplify and streamline IT monitoring. Become an IT performance superhero.

The document discusses the importance of unified cloud monitoring. It explains that unified monitoring provides cross-domain and cross-tier visibility with a consistent user interface to eliminate disagreements. It differentiates universal monitoring, which collects data using various mechanisms, from unified monitoring, which provides context and mapping of service topologies. The document emphasizes that services are how value is delivered to customers and stresses the importance of understanding business impacts and dependencies by connecting services to underlying components.

This document discusses a webinar presented by eG Innovations on ensuring high-performing Microsoft .NET applications. The webinar covered full stack .NET monitoring including user experience monitoring, business transaction monitoring, .NET application monitoring, and infrastructure performance monitoring. It emphasized the importance of monitoring across the entire .NET stack from the user to infrastructure to identify performance issues and their root causes. The presentation recommended eG Enterprise as a solution to provide converged APM/IPM for unified monitoring of .NET environments.

With the end of maintenance of Citrix XenApp 6.5 approaching quickly (June 30, 2018), there is increased adoption of Citrix XenApp and XenDesktop 7.x. eG Innovations and DABCC have conducted a joint survey across 795 Citrix professionals to understand this migration trend, challenges involved, and performance expectations. Read this survey analysis report and understand how the industry is gearing up for Citrix XenApp and XenDesktop 7.x adoption.

This document discusses the importance of monitoring configuration changes to identify the root cause of performance issues. It provides an example where increased CPU utilization across application servers was detected. Through monitoring configuration changes, it was found that the infrastructure team had recently updated registry keys to disable hyperthreading as a security measure, which increased CPU usage. The document advocates for infrastructure-as-code practices and ensuring monitoring platforms can track configuration changes to better enable root cause analysis.

Application architectures have become more distributed, heterogeneous, and reliant on supporting infrastructure tiers. In 2018, we are seeing customers beginning to realize they need to expand their application performance monitoring (APM) capabilities to provide visibility of these supporting IT infrastructure components. Application managers and IT teams are realizing that they need contextual visibility into how an infrastructure problem affects application performance, and seek APM solutions that can cross-correlate code-level and transaction-level performance with the health of the supporting physical, virtual, container and cloud infrastructures. Watch this on-demand webinar and learn why this cross-correlation is so important and what's required to achieve it: • Why monitoring applications in isolation will not be enough to monitor digital business service performance • What's required for the enterprise to achieve total performance visibility • How you can build an incremental plan for achieving transparency in digital service performance monitoring

This document summarizes a webinar about optimizing Windows virtual desktop deployments. It discusses tools for creating optimized VDI images, such as the Microsoft Deployment Toolkit and PS Image Factory. It also covers performing optimizations on images, assessing performance, and how changes to images can impact performance. The full loop analysis of creating, deploying, and improving images over time is presented. Presenters are from eG Innovations and Microsoft and discuss performance challenges and assuring performance for VDI.

IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge. View these slides from our webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, discussed the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.

This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.

Citrix XenMobile and ShareFile are at the heart of the mobility strategies for many enterprises and service providers. As you embark on your mobility initiatives, you will need to ensure that users receive reliable and high performing service. Performance monitoring, diagnosis and reporting is a key to ensuring the success of your Citrix mobility initiatives. Watch this webinar "Performance Monitoring and Analytics for Citrix XenMobile and ShareFile" and see first-hand how to address performance-related challenges of Citrix mobile infrastructures. During this webinar Citrix virtualization expert Bala Vaidinathan (CTO, eG Innovations) will demonstrate how eG Innovations' new performance monitoring solution for Citrix XenMobile and ShareFile allows you to: • Monitor every layer, every tier of your Citrix mobile infrastructure • Be alerted to performance problems proactively before your users notice and complain • Identify exactly where the root-cause of any problems in the Citrix mobile infrastructure lie, so you can initiate remedial action quickly • Gain a holistic end-to-end view of the Citrix infrastructure (including XenApp and XenDesktop), understand usage trends and bottlenecks and plan effectively for growth • Customize real-time dashboards and create targeted reports to deliver timely, concise information that is relevant and valuable to each technical and management team member

Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to: • Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs; • Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; • View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

Introducing eG Enterprise v7: The industry's most advanced user experience monitoring solution. eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis, and resolution of application performance problems in virtual, physical, and cloud environments.

A recent survey by Enterprise Management Associates (EMA) found that a 65% of organizations have over 10 different tools for monitoring and managing their IT infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. For many years now, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure – from desktops to servers, hardware to application code, and networks to storage. Is such a single-pane-of-glass solution practical? View this presentation and learn what a single-pane-of-glass monitoring solution can do and how it can help you simplify IT performance management. Debunk myths and uncover truths. Get answers to some common questions IT professionals have: • Can a single-pane-of-glass monitoring solution replace all the tools you are using today? • What are the typical characteristics of such a solution, and what are its pros and cons? • How does your organization structure need to change to use such a tool? • How difficult is it to implement a single-pane-of-glass tool? Simplify and streamline IT monitoring. Become an IT performance superhero.

Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments. To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success

This document discusses transaction tracing in unified monitoring environments. It provides an overview of application performance management (APM) and why it is needed to monitor application performance and user experience. It discusses how real user monitoring (RUM) can provide insight into the user experience, but transaction tracing is also needed to diagnose server-side processing issues. The presentation demonstrates how eG Innovations provides both RUM and transaction tracing capabilities across Java and .NET applications in a unified manner. It provides licensing and deployment details and shows how transaction tracing can help identify code-level issues and troubleshoot application performance problems.

See live the brand-new release of eG Enterprise v6 – the first intelligent performance monitoring solution designed to simplify the management of today’s complex and distributed IT environments. Find out how eG Enterprise helps you make IT Operations more productive, reduce IT support cost & complexity, and keep your end users happy & productive. During the demonstration, we will show how you can: - Have a single unified solution that addresses your application monitoring, database monitoring, server monitoring, network monitoring, virtualization monitoring, service monitoring and even mobile device monitoring needs; - Use intelligent analytics to analyze and correlate performance across the tiers to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; - View best-in-class customizable dashboards that integrate performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; - Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI; - Address gaps in your current monitoring for Citrix XenApp/XenDesktop, virtual desktop infrastructures (VDI), multi-tier Java applications and heavily virtualized IT environments – in the cloud or on-premise;

The Oracle database platform is powering many of today's business-critical applications and services. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. When Oracle database access is slow, is the issue with the Oracle database configuration or sizing? Or could it because of the storage tier? Virtualization platform? Application queries? Network? Join this live demo to see how next-generation performance monitoring & analytics provides deep visibility into Oracle database environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to: • Have a single unified monitoring solution that addresses your database, virtualization, network and storage monitoring, diagnosis, analytics, and reporting needs; • Use intelligent analytics to analyze and correlate performance inside the database server and across the other tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; • View best-in-class customizable dashboards that integrate performance metrics regarding the database and other tiers to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

Learn some best practices and valuable tips to help you ensure an effective user experience management strategy for VMware Horizon environments.

Liferay Connects to the Future at Liferay's & Ambientia Roadshow Helsinki Finland October 23rd 2014. Ambientia is a Liferay Platinum partner.

When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider? Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal. In this webinar you'll learn how to: • Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more • Methodically go about finding the scope, magnitude of impact, and source of the problem • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Troubleshoot with automated and built-for-Citrix monitoring tools

This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.

VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops. This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.

EIT is an IT services company that provides end-to-end business process automation solutions using cutting-edge technologies like GWT and J2EE. They have experience developing solutions for vehicle tracking, supply chain management, retail, and security. Their methodology focuses on agile development and customer collaboration.

EIT is an IT services company that provides end-to-end business process automation solutions using cutting-edge technologies like GWT and J2EE. They have experience developing solutions for vehicle tracking, supply chain management, retail, and security. Their methodology focuses on agile development and customer collaboration.

This document discusses monitoring applications deployed across multiple cloud platforms. It notes that 92% of organizations have a multi-cloud strategy and that operational complexity increases in these environments. A demo application is described that is deployed across AWS and Azure to showcase issues that can occur. The presentation emphasizes that traditional monitoring tools are insufficient for multi-cloud and that capabilities like auto-discovery, intelligent alerting, visualizations and root cause analysis are needed to effectively monitor applications in these environments.

As more businesses adopt cloud technologies for their various benefits it must be noted that not all cloud offerings are the same and provide different services or infra SLA. Do you know that not all SLA from cloud providers mean your application will be ensured similar availability? Depending on whether you are leveraging Saas, Paas, Iaas, etc to deliver your applications, you will have a different level of visibility and control of how you manage performance and deliver the user experience expected by your users. Join the session and find out what remains within your responsibility and how you can monitor the various cloud infrastructure/services to give yourself the needed visibility to deliver the expected user experience without over-provisioning to ensure better performance.

By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

The document discusses how organizations can improve their digital workspace experience. It outlines three main topics: 1) How to greatly improve the virtual workspace experience through fast logins, proactive problem identification and quick issue resolution. 2) How to reduce service desk tickets by up to 50% through visibility insights that identify the root causes of issues. 3) How to prevent ticket escalation delays ("hot potato") and reduce troubleshooting times through a holistic monitoring solution that provides expertise to optimize systems and processes. The presentation promotes the Deptive Visibility Insights product to help organizations achieve these goals.

“Hoe gebruikt gemeente Heerhugowaard hun IT omgeving optimaal om thuis werken te faciliteren?” “Welke problemen ervaarde gemeente Heerhugowaard en hoe hebben zij dit aangepakt?” Deze en meer vragen worden beantwoord door Michiel Bakker tijdens dit webinar. Het IT landschap wordt steeds complexer met de diverse applicaties in de CLOUD, lokaal draaiende software, gebruikers werkend vanuit huis en/of op kantoor. Dit stelt steeds hogere eisen aan uw IT organisatie. Het niet beschikbaar hebben van een bedrijfskritische applicatie kan zelfs leiden tot imagoschade. Daarom denken wij dat proactief beheer steeds belangrijker wordt. Michiel Bakker, System Engineer bij Gemeente Heerhugowaard en Barry Schiffer, Pre-Sales Consultant bij eG Innovations bespreken de volgende onderwerpen: Wat zijn IT uitdagingen binnen lokale overheidsorganisaties? Met welke problemen heeft een gemeente te maken? Hoe heeft de gemeente Heerhugowaard de medewerkers productiviteit weten te waarborgen tijdens de veranderde werkplek in 2020?