How to Achieve Great Citrix User Experience

“My application is slow” is a common complaint heard at the help desk from frustrated users and Java application slow downs are so frequent these days that they cost businesses twice as much as actual downtime. When slowness occurs, IT managers often do not have sufficient visibility and insight to quickly determine what caused, and how to resolve, the issue. Is it due to the network, the database, application code, virtualization or storage? In this webinar, Bala Vaidhinathan, CTO of eG Innovations, presented a multi-dimensional approach to performance monitoring and diagnosis that is necessary for ensuring that your Java applications are performing effectively – ensuring quick resolution and a positive user experience. View the slides to discover: • How to monitor the real user experience of Java applications and be proactively alerted to issues • How tag-and-follow transaction tracing helps identify application code issues quickly • Why you need to go beyond transaction tracing for root-cause diagnosis of Java performance issues • Why insights into the Java container and Java virtual machine performance matter • How performance correlation across the application and infrastructure tiers is essential for root-cause diagnosis

VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops. This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.

This 2nd-annual research report from DABCC and eG Innovations provides the results of a comprehensive survey of the Citrix user community – exploring the current state of Citrix performance management with a goal of helping Citrix users better understand current challenges, technology choices and best practices in the Citrix community. The survey results have been compiled into a data-rich, easy-to-digest report to provide you with benchmarks and new insights into the best practices for effective Citrix performance management.

Peak performance and a positive user experience are the keys to the success of Citrix XenApp and XenDesktop deployments to virtualize your applications and desktops. When application slowness occurs - and users notice - productivity and business revenue can be negatively impacted. Check out these slides from Bala Vaidhinathan, CTO of eG Innovations, a Citrix-Ready Partner, so you can discover how to address common performance challenges as well as learn some Citrix performance monitoring best practices, including how you can: • Resolve user complaints at the helpdesk, without escalating issues to Citrix experts • Troubleshoot and resolve Citrix logon slowness issues quickly • Find the root-cause of "Citrix is slow" complaints and determine what is causing the problem - i.e., network, VMware, Active Directory, application, Citrix, storage, etc. • Respond to 'my browser is slow in Citrix' - is it the browser users are accessing or something else? • Go from reactive to proactive monitoring of your Citrix services and keep users satisfied and productive

This document discusses best practices for monitoring VMware Horizon virtual desktop infrastructure (VDI) environments. It recommends: 1) Measuring all aspects of the user experience, including logins, application launches, and session performance, using both synthetic and real user monitoring. 2) Monitoring every layer of the Horizon infrastructure and supporting systems like Active Directory, storage, and networking to pinpoint where problems originate. 3) Correlating performance across layers to determine the root cause of issues affecting user experience.

A recent survey by Enterprise Management Associates (EMA) found that a 65% of organizations have over 10 different tools for monitoring and managing their IT infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. For many years now, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure – from desktops to servers, hardware to application code, and networks to storage. Is such a single-pane-of-glass solution practical? View this presentation and learn what a single-pane-of-glass monitoring solution can do and how it can help you simplify IT performance management. Debunk myths and uncover truths. Get answers to some common questions IT professionals have: • Can a single-pane-of-glass monitoring solution replace all the tools you are using today? • What are the typical characteristics of such a solution, and what are its pros and cons? • How does your organization structure need to change to use such a tool? • How difficult is it to implement a single-pane-of-glass tool? Simplify and streamline IT monitoring. Become an IT performance superhero.

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix Logon time optimization.

This document discusses a webinar presented by eG Innovations on ensuring high-performing Microsoft .NET applications. The webinar covered full stack .NET monitoring including user experience monitoring, business transaction monitoring, .NET application monitoring, and infrastructure performance monitoring. It emphasized the importance of monitoring across the entire .NET stack from the user to infrastructure to identify performance issues and their root causes. The presentation recommended eG Enterprise as a solution to provide converged APM/IPM for unified monitoring of .NET environments.

The document discusses the importance of unified cloud monitoring. It explains that unified monitoring provides cross-domain and cross-tier visibility with a consistent user interface to eliminate disagreements. It differentiates universal monitoring, which collects data using various mechanisms, from unified monitoring, which provides context and mapping of service topologies. The document emphasizes that services are how value is delivered to customers and stresses the importance of understanding business impacts and dependencies by connecting services to underlying components.

Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats? George Spiers walks us through the pros and cons of migrating to Citrix Cloud. • The Citrix Cloud architecture • Architectural considerations when migrating to Citrix Cloud • How to decide what stays on-prem and what is in the cloud • Performance monitoring: How far do Citrix Director and Performance Analytics go

Whether you are migrating from Citrix XenApp 4.5 to 6.5 or from 6.5 to 7.5, or you are virtualizing your desktops as part of your Windows XP to Windows 7/8 migration project, performance is a key priority. Users will expect the same or better performance after the migration as they had before the migration. When performance problems occur, the migration is always blamed first! Join this webinar to learn about the latest best practices and secrets for making your Citrix and desktop migrations successful. Performance management experts Dennis Callaghan (Senior Analyst, 451 Research), Rick Ruskin (Vice President, VDX) and Bala Vaidhinathan (CTO, eG Innovations) will discuss how to: - Transform your Citrix and desktop environments successfully without project delays or cost overruns - Deliver superior end-user experience, simplify management, and reduce cost - before, during and after migration - Assure user satisfaction by pre-emptively detecting and resolving performance issues - before users are impacted - Utilize next-gen management solutions to accelerate troubleshooting and identify the true root-cause of problems (is it the Network? Database? Application? Citrix? Virtual platform? Storage?) - Ensure maximum ROI by right-sizing IT infrastructure using powerful analytics & reporting

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Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies. Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready. One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage. Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to: • Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud. • Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports • End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity • Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

One of the most challenging tasks for a Citrix administrator is when a user calls in to the helpdesk complaining of a Citrix problem: logon is slow, session is getting disconnected, application launch is slow, etc. So, how does a Citrix admin go about solving such issues? A Citrix deployment has many infrastructure tiers and dependencies. Where do you initially focus your investigations, what do you analyze, and how do you triage? George Spiers, Citrix CTP and EUC Architect, shares his real-world experience to help you learn the art of Citrix troubleshooting.

This document discusses Citrix's use of eG Enterprise for end-to-end monitoring of their user conferences. It provides an overview of eG Innovations and its monitoring capabilities. Citrix requires a monitoring solution that provides unified visibility across all Citrix tiers from a single console, with insights to pinpoint root causes. eG Enterprise meets these needs through its end-to-end, scalable, and proactive monitoring of Citrix infrastructure, supporting faster issue resolution. The presentation also covers new features in eG 6.3 like expanded XenApp/XenDesktop monitoring and support for technologies like Citrix Adaptive Transport and Linux VDAs.

Slow logon is one of the most common user complaints faced by Citrix admins. When logon is slow, it affects the end-user experience and business productivity. Because XenApp and XenDesktop logon comprises many steps and depends on various parts of the infrastructure, it is often difficult to know what is causing logon slowness. The biggest question every Citrix admin has is “How do I make Citrix logons faster”? Here are some best practices from George Spiers, CTP, based on his real-world experience to optimize your Citrix infrastructure to make logons up to 75% faster. • Understand what factors are involved in Citrix login processing • Learn optimization techniques to make logon faster including profile management and image optimization • Learn how to improve logon times using new Citrix technologies such as App Layering and WEM • Pick up tips, tricks and tools to proactively detect logon slowdowns

If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons. Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.

Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge. View this presentation to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.

The document discusses avoiding mistakes when managing Citrix performance. It recommends looking for monitoring tools with Citrix expertise that provide end-to-end visibility across infrastructure components. Built-in Citrix tools are useful for troubleshooting but not sufficient for overall performance management. Virtual desktop monitoring differs from virtual server monitoring as it requires understanding user experience and activity within desktops. The document promotes a solution called eG Enterprise for comprehensive Citrix performance monitoring and diagnosis.

Citrix XenDesktop 7 represents a radical change in the desktop virtualization space, providing a unified solution for delivery of virtual desktops and applications on demand. But is the best virtual desktop platform alone sufficient to guarantee desktop virtualization success? Attend this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your XenDesktop 7 investments and reliably deliver virtual desktops to more users and without glitches or cost/time overruns. Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and learn how to: - Deliver superior end-user experience, simplify management, and reduce total cost of ownership of Citrix XenDesktop 7 virtual desktop environments - Utilize next-gen management solutions that complement Citrix Director/EdgeSight to accelerate troubleshooting - Boost user productivity by means of powerful analytics and reporting, deep performance visibility, and auto-correlated diagnosis - across every layer, every tier of the XenDesktop 7 infrastructure - Assure virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice - Ensure maximum ROI by right-sizing your XenDesktop 7 infrastructure using powerful reporting & analytics

Part of the Citrix Support Secrets Webinar Series This troubleshooting tools webinar will cover how to quickly define and troubleshoot problems in your Citrix XenApp and Citrix XenDesktop environment. We will look at various tools offered by Citrix to help identify, analyze and resolve the most common problems observed by Citrix Technical Support engineers. What you will learn: - How to troubleshoot and isolate connectivity/policies/session sharing issues - How to use Citrix XDPing tool to troubleshoot - How to use Citrix Quick Launch tool to troubleshoot - How to use Scout for Citrix XenApp and Citrix XenDesktop This webinar took place on Nov 29th, see recording here. https://www1.gotomeeting.com/register/284459393

Citrix XenMobile and ShareFile are at the heart of the mobility strategies for many enterprises and service providers. As you embark on your mobility initiatives, you will need to ensure that users receive reliable and high performing service. Performance monitoring, diagnosis and reporting is a key to ensuring the success of your Citrix mobility initiatives. Watch this webinar "Performance Monitoring and Analytics for Citrix XenMobile and ShareFile" and see first-hand how to address performance-related challenges of Citrix mobile infrastructures. During this webinar Citrix virtualization expert Bala Vaidinathan (CTO, eG Innovations) will demonstrate how eG Innovations' new performance monitoring solution for Citrix XenMobile and ShareFile allows you to: • Monitor every layer, every tier of your Citrix mobile infrastructure • Be alerted to performance problems proactively before your users notice and complain • Identify exactly where the root-cause of any problems in the Citrix mobile infrastructure lie, so you can initiate remedial action quickly • Gain a holistic end-to-end view of the Citrix infrastructure (including XenApp and XenDesktop), understand usage trends and bottlenecks and plan effectively for growth • Customize real-time dashboards and create targeted reports to deliver timely, concise information that is relevant and valuable to each technical and management team member

When problems occur, support engineers need data points, debug tracing and context information to help determine root causes. Preparation and organization of commonly used tools has always been a time-consuming challenge, especially during outages. The Citrix diagnostics toolkit (CDT) addresses these challenges by rapidly deploying a suite of tools and options in an easy-to-use structured format. What you will learn: • What is the Citrix Diagnostics Toolkit? • How and when to use the CDT? • How the CDT helps Citrix deliver better technical support?

The document summarizes the top 10 Citrix XenApp issues reported to technical support in May 2009. It describes each issue, details provided by the customer, troubleshooting steps taken, and the eventual solution. The issues include logon authentication failures after upgrading clients, problems with seamless mode and text fields, high resolution display issues, application streaming failures, and multiple monitor configuration problems. Troubleshooting involved checking support articles, running diagnostic tools, and sometimes engaging escalation support to resolve complex issues.

Citrix enables secure End User Computing services across multiple platforms and devices, enabling users to do more, using more devices from more locations. However, these End User Computing services encompass and support many different technologies that vary significantly from one organization to another. Users getting access to their desktops and applications is the first step, which is why monitoring the logon performance has become critical for Citrix-based IT services. That's why eG Innovations recently announced a Free Logon Simulator for Citrix XenApp and XenDesktop. But that's only a first impression. To make a lasting impact on user experience, the applications and desktops being delivered on top of the Citrix service must also perform, and these digital business services will be comprised of many different components from any number of suppliers. Discover how Citrix and eG Enterprise can combine to provide you with end-to-end performance management that can make a lasting impression your users will love.

Citrix XenApp and XenDesktop are two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of the common complaints that Citrix administrators have to deal with. Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators. Watch this CUGC webinar by Bala Vaidhinathan, CTO of eG Innovations, as he discusses - - Key requirements for Citrix performance monitoring - Where Citrix Director helps, and its limitations - When you will need to consider Citrix NetScaler Insight Center - The pros and cons of the Citrix management packs for Microsoft SCOM - How can we augment the built-in Citrix tools, providing end-to-end visibility, rapid diagnosis and advanced reporting for Citrix XenApp and XenDesktop

Slow logon is one of the most common complaints faced by Citrix administrators. It is not easy to uncover the cause of the slowdown, as the XenApp/ XenDesktop logon depends on so many factors: client-side connectivity, Active Directory authentication, StoreFront connection, Citrix server-side processing, user profile load, GPO processing, and more. In this presentation,John Worthington, Director of Product Marketing at eG Innovations, shares some best practices for easily diagnosing and troubleshooting Citrix logon problems. Check out this presentation to learn: • Why the combination of synthetic and real user logon monitoring techniques helps remediate logon issues and ensure exceptional user experience. • How to baseline logon performance and get alerted to deviations proactively. • How to intelligently detect and solve Citrix logon issues before your users notice any slowness and complain.