2016 Citrix Performance Management Report | Results & Analysis Webinar

2016 CITRIX
PERFORMANCE
MANAGEMENT SURVEY
Results &
Analysis
June 2016

Moderator
Christine Ackley
Director of Marketing Operations
eG Innovations
Christine.Ackley@eginnovations.com

Logistics
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The Citrix Performance Survey
• Citrix performance survey
– Conducted from Dec 2015
to Jan 2016
– Explored trends, current
challenges & best
practices
• 750 Citrix professionals
responded
• Download the full report:
http://bit.ly/1Za0p04

Presenters
Doug Brown
President
DABCC
Srinivas
Ramanathan
CEO, eG Innovations

Analysis of the Survey Results
 Evolution of Citrix infrastructures
 Importance of Citrix performance monitoring
 Current Citrix performance monitoring practices
 Key Citrix performance monitoring needs
 Summary of findings

Evolution of Citrix Infrastructures

1
82016 CITRIX PERFORMANCE MANAGEMENT REPORT
Not surprisingly, Citrix XenApp is the most widely deployed Citrix product. Citrix
NetScaler usage is 19% higher than what we had in our 2014 survey.
6%
7%
19%
21%
38%
47%
60%
62%
67%
Cloud Workspace
Cloud Bridge
XenMobile
ShareFile
XenServer
Provisioning Services
XenDesktop
Storefront
NetScaler
XenApp
 XenDesktop deployments up
from 30 to 60%
 The relative numbers indicate
that XenDesktop is being
used in addition to XenApp –
not as a replacement.
 Usage of Citrix XenServer and
Provisioning services are also
up compared to 2014 – by
10% and 9% respectively.
 Citrix XenMobile and
ShareFile usage has grown by
50% from our last survey.
87%
What Citrix products do you use in your infrastructure?

1
18%
19%
55%
0% 10% 20% 30% 40% 50% 60% 70%
XenApp 4.5
XenApp 5.x
XenApp 7.x
XenApp 6.x
2%
16%
0% 10% 20% 30% 40% 50% 60%
XenDesktop 4.x
XenDesktop 5.x
XenDesktop 7.x
Of these, 62% have XenApp 6.x and 55%
have XenApp 7.x. This indicates that
many organizations have both XenApp
6.x and 7.x deployed.
60% of respondents have XenDesktop
deployed. Of these, 53% have
XenDesktop 7.x.
62% 53%
While many organizations still use XenApp 6.x, most of the XenDesktop
deployments are on 7.x.
What versions of Citrix XenApp and XenDesktop do you
have deployed?

1
6%
11%
19% 22%
42%
When my current version reaches EOL
Within 2-3 years
Not sure
Already migrated
Within 1 year
64%
will be on v7.x
within a year
How soon are you likely to migrate to the latest versions of
Citrix XenApp and XenDesktop?

1
17%
19%
21%
22%
36%
40%
46%
49%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Virtualizing graphics processing
Call centers
Alternative to PC Refresh
Offer remote desktops as a service provider
Mobile application access
Bring your own desktop/laptops/smartphones (BYOD)
Remote partner access
Branch office access
Remote employee access
72%
For what use cases are you using Citrix technologies?

1
2%
2%
4%
28%
40%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Oracle VM
RedHat
No virtualization
Microsoft Hyper-V
Citrix XenServer
VMware vSphere
76%
What virtualization platform(s) do you use for your
Citrix infrastructure?

1
16% 43%
41%
Yes
Plan to in future
No and no future plan
Do you make use of Graphics Processing Unit (GPU)
technology today?
59%
of respondents
expect to use
GPU technology

1
80%
16%
4%
Very important
Somewhat important
Not that important
How important is the Citrix service to your organization’s
business?
96%
see Citrix as being
business critical

Importance of
Citrix Performance Monitoring

1
48%
45%
7%
The most performance sensitive service
Similar in performance demands as other services
Not that performance sensitive
Of all the IT services that your organization provides, is Citrix
the most performance sensitive?

1
44%
42%
8%
6%
Strongly Agree
Agree
No opinion
Disagree
When migrating to new versions of Citrix XenApp or
XenDesktop, is performance one of your key concerns?
86%
agree that performance
is a key concern

1
28%
33%
39%
Can see why it is slow and fix it
Can see it is slow but dont know why
Not able to confirm if it is slow
When a user says “Citrix is slow”, are you able to fix it quickly?
72%
are not able to
quickly resolve
“Citrix is slow”
complaints

1
18%
25%
36%
39%
41%
45%
48%
0% 10% 20% 30% 40% 50% 60%
Screen refresh is slow
Video playback is slow
User disconnects
Printing problems
Speed of access
Slow application launches
Frozen sessions
Slow logins
What are some of the common complaints you receive about
your Citrix infrastructure?
52%

1
10%
26%
27%
28%
32%
34%
48%
51%
53%
54%
56%
0% 10% 20% 30% 40% 50% 60% 70%
Not able to monitor GPU
No simple way to forecast/plan
No visibility into applications used in virtual…
Too many silo tools
No visibility outside Citrix tiers
Lack of end to end performance view
Lack single dashboard for Citrix tiers
Need better monitoring of Citrix XenApp
Users notice issues before you do
Diagnosis is too slow/complex
Citrix being blamed for everything
Not able to measure the user experience
What are the biggest performance management challenges in
your Citrix Infrastructure?
62%
Up
Down

Current Citrix Performance
Monitoring Practices

1
66%
3%
13%
15%
29%
32%
33%
0% 10% 20% 30% 40% 50% 60% 70%
ComTrade
Solarwinds
No tools
Microsoft SCOM
Citrix NetScaler Insight
Others
Citrix EdgeSight/Director
What tool(s) do you use for managing your Citrix
infrastructure?

1
67%
21%
5%
4%
3%
2 to 5
6 to 10
1
More than 10
None
How many tools do you have to use to manage the
performance of your Citrix infrastructure?
67%
use two to five tools
to manage their Citrix
infrastructure

1
3%
22%
41%
21%
11%
3%
Don’t know
0-20%
21-40%
40-60%
60-80%
> 80%
What percentage of time do you spend on troubleshooting
performance issues?
76%
spend more than
20% of their time
troubleshooting
performance issues

1
How often do users complain that “Citrix is slow” and you
find out that the problem is not with Citrix but elsewhere?
24%
17%
21%
26%
12%
0-30%
31-50%
51-70%
71-90%
91-100%
59%
believe that over half the
time, performance
problems are NOT due to
Citrix.

1
45%
35%
20%
Less than 1/3rd
1/3rd to 2/3 rd
More than 2/3rd
How often is your helpdesk able to resolve Citrix performance
complaints or direct the problem to the right domain expert?

1
10%
53%
37%
Fully satisfied
Scope for improvement
Not satisfied
Are you satisfied with the way your Citrix infrastructure is
being monitored and managed?
90%
are not satisfied with the
way they are managing
Citrix infrastructures today

Citrix Performance Monitoring
Needs

1
3%
9%
18%
70%
Not very helpful
I have this today
Somewhat helpful
Very helpful
Would it be helpful to have a single console from which you
can manage all your Citrix products/tiers?
88%
would like to have a
single console for
managing all the Citrix
tiers

1
56%
59%
64%
70%
84%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Performance benchmarks during migration
Providing reports to management
Auditing the Citrix infrastructure usage
Reports for infrastructure optimization and capacity
planning
Proactive alerts so you can fix problems before users
notice
Troubleshoot problems quickly
90%
Why do you need Citrix performance management?

1
30%
38%
43%
45%
47%
56%
57%
63%
64%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Reports for compliance
Reports for post mortem diagnosis of problems
Reports for management
Capacity planning and forecasting reports
Simple interface for helpdesk
Intuitive dashboard
In-depth metrics for faster troubleshooting
Measure and alert on user experience
End-to-end monitoring of Citrix and non-Citrix tiers
Proactive alerts
What performance management features are most
important for you?
72%

1
27%
29%
30%
31%
37%
40%
42%
0% 10% 20% 30% 40% 50% 60%
Virtualization platform
Server OS
Network in the data center
Citrix tiers
Storage
Infra services (AD, Profile, etc.)
Enterprise applications
Network connection to the user terminals
53%
When Citrix performance issues happen, where do most of
these problems lie?

1
30%
37%
27%
6%
Before deployment
During deployment
After you see problems
Never
When in the deployment lifecycle will you consider
implementing a Citrix performance management solution?
67%
will consider performance
management either
before or during Citrix
deployment

Summary of Findings
 Expanding use cases for Citrix technologies has caused
performance management for Citrix to grow in importance
 Respondents not satisfied with how they are managing Citrix
 Too many tools
 Too much time spent in troubleshooting
 Monitoring is very reactive
 User experience is top of mind for Citrix administrators
 Citrix professionals are looking to make monitoring and
management proactive and automated

DABCC eG Innovations
• http://www.eginnovations.com
• Award-winning performance
management solution eG
Enterprise
• Intelligent Citrix performance
management with unified
monitoring, diagnosis and
reporting for Citrix and non-Citrix
tiers
• http://www.dabcc.com
• Citrix & virtualization IT
community
• Serving the Citrix, VMware,
Microsoft community and
associated vendor ecosystem
• Millions of visitors each year

eG Innovations
More details
http://www.eginnovations.com/freetrial
Contact Us
info@eginnovations.com
+1 (866) 526 6700
Download the full report
http://bit.ly/1Za0p04

2016 Citrix Performance Management Report | Results & Analysis Webinar

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