How to Deliver Exceptional User Experience for VMware Horizon VDI Environments

© eG Innovations, Inc | www.eginnovations.com
How to Deliver Exceptional User
Experience
For VMware Horizon VDI
www.eginnovations.com

Webinar Logistics
• Presenter: Srinivas Ramanathan
– CEO, eG Innovations
• Questions are welcome through the
course of the webinar
– Use the questions panel on the
GoToWebinar client to type in your queries
• This webinar is being recorded
– You will receive a link to the recording in a
few days

Agenda
 About eG Innovations
 What is User Experience for VDI?
 How to Troubleshoot User Experience Issues
 Live Demonstration
 Going beyond Monitoring & Troubleshooting
 Q&A

About eG Innovations

About eG Innovations
eG Innovations is a provider of enterprise-class performance
management products that provide complete visibility across
every layer and every tier of dynamic & complex, cloud,
virtual and physical IT environments to reliably deliver
mission-critical business services.
Founded
2001
US HQ
Bridgewater, NJ
Worldwide Locations/Offices

Awards & Recognition

FINANCE
GOVERNMENT MANUFACTURING
HEALTHCARE
Customer Success

INSURANCE
UTILITIES SERVICE PROVIDERS
LEGAL
Customer Success (contd.)

Introducing eG Enterprise

eG Enterprise Architecture: How It Works
Applications &
Infrastructure Components
Monitoring Dashboards Alerts Administration
eG Manager Web Console
eG Reporter Web Console
HTTP/S
Agentless or Agent-
based Monitoring
100% Web-based Deployment Options
On-Premises SaaS/Cloud
 Out-of-the-box and custom reports
 Historical data analysis
 Usage and activity trends
 Infrastructure optimization
 Compliance
Secure Easy to Use & Manage

Platforms Supported Out of the Box
• 180+ applications (enterprise, web, cloud, VDI, etc.), 10+
virtual platforms, 10+ operating systems, 20+ storage devices,
and any SNMP-enabled network device
• Just add additional monitors to support any component type

eG Enterprise: On-Premises Deployment
ON-PREMISES DEPLOYMENT
OF eG ENTERPRISE
IT AdministratoreG Enterprise
Web ConsoleeG Manager

eG Enterprise: Hybrid IT Deployment
eG Agent
Application Database Virtualization Storage Network VDI
eG ManagerIT Administrator
ON-PREMISES DATACENTER
Agentless/Agent-based Monitoring
HTTP/S
Application Database
eG Agent
CLOUD INFRASTRUCTURE
HYBRID IT DEPLOYMENT OF eG ENTERPRISE
(ON-PREMISES + CLOUD)
eG Enterprise
Web Console
HTTP/S
Server

VDI User Experience Monitoring

Measuring VDI User Experience
Application/
Desktop Launch
Application
Access
Connection
Server Logon
VDI Session
Logon
• Was application
launch successful?
• Did it take too much
time?
• Is the end-user facing
any screen refresh
latency, disconnects?
• Was the logon slow?
• If so, why?
• Were authentication
and enumeration
successful?
• AD authentication
• Application
enumeration
• Profile loading
• GPO processing
• Session establishment
• Application start-up
• Ready for interaction
• Screen/keystroke latency
• Bandwidth (audio, video,
printer, drive)
• Session resources (CPU,
GPU, memory, disk)
Diagnose Problems to Ensure Session Reliability

 Emulates users
 Imposes the same workload
again and again
 Provides a measure of
experience EVEN when
there is no real load
 Monitors real users
 Actual workloads
 Direct measure of what
users are seeing
Synthetic Measurements
How to Measure VDI User Experience
Real User Experience Measurements
User Experience
Measurement
 Simulate logon; launch
different applications
 Synthetic monitoring
from multiple locations
 Real user monitoring
from the client, network,
server
 Must use a combination
of both approaches

VDI Logon Simulation using eG Enterprise
Simulated logon into
Horizon Connection
Server
Desktop enumerated on the
Horizon Connection Server
Launching a virtual desktop
inside a Horizon session

Free VDI Logon Simulator

eG Enterprise Goes Beyond Logon Simulation
Simulated logon
into the
Connection Server
Enumerate desktops
on the Connection
Server
Launch a
desktop
Full VDI Session Simulation
with eG Enterprise
Login to
SAP Portal
Access HR
information
Perform tasks:
Approve, Revoke
Logout of
SAP Portal

Going Beyond Measuring
VDI User Experience

When is a VDI User Happy?
Well-planned
infrastructure &
service delivery
Proactive resolution
before services are
impacted
Reliable
Fast mean-time-to-
repair (MTTR)
Available at all times Low response time
Available Performing Well
High throughput

Auto-Baselining for Proactive Alerting
Automatically computed baseline
based on time of day, day of month
behavior enables proactive
detection of problems
VMWare Horizon Active Sessions (Number)

When an Application is Slow …
 Is it on the client side?
 Is it the user’s network?
 Is it due to the Connection Server?
 Is it due to the client application?
 Is it due to the virtual/cloud platform?
 Is there slowness with the infrastructure
services (AD, file storage, profiles etc.)?
 Could it be due to storage?

Key Horizon VDI Metrics Monitored
• Sessions by protocol (Blast
Extreme, PCoIP, RDP)
• Desktop status (error, ready,
available, unknown, idle,
etc.)
• Launch time for desktops and
applications
Desktop/Application Pools
• User logon (user profile,
Group Policy, script loading)
• User experience (RTT, frame
rate, bandwidth, etc.)
• Session performance
(memory, disk, network
traffic, handles, etc.)
Horizon
Virtual Desktop Sessions
• Status
• License usage
• Database connectivity
• Active Directory access
• vCenter connectivity
• Events
• TCP port issues
Connection Brokers
• User logins and disconnects
• Sessions (connected, idle,
down, shadow, init, etc.)
• Application processes
• RDS resource utilization (disk,
memory, CPU, GPU)
• RDS redirection
Horizon RDS Hosts
• Connection Server
• vSphere VDI
• RDS Hosts
• Identity Manager
• Security Server
• Composer
• ThinApp assignment
All the Horizon Tiers
• Active Directory
• Hypervisor
• Server Hardware
• Storage
• Network
• Cloud
• Operating System
Supporting Infrastructure

eG Enterprise: Architecture
100% Web-based
Flexible Deployment
On-Premises SaaS/Cloud
Multi-Tenant
Scalable
Flexible Monitoring
Agentless Agent-based
Flexible Licensing
Server-based User-basedSupports Custom
Branding
Mobile app available for
Android, iOS, Windows Mobile
Access from
any browser (HTTP/S)

The eG Universal Monitor
• A single monitor license for Windows, Linux,
Solaris, HP-UX, AIX, VMware, Tru64
• A single price, regardless of OS or server
configuration – 2, 4, 8, 16 CPUs
• A single monitor for monitoring any application
• A single price to manage multiple
applications on the same server
• Auto-upgradeable
• Agentless monitoring option
• 100% web-based – HTTP/HTTPS

Mail Alerts

Monitor On-the-Go: eG Mobile App

Performance Reporting

Go Beyond Monitoring & Troubleshooting
Right-Sizing
Planning
Auditing
Optimization
• Analyze usage
patterns
• Load-balance
your IT
infrastructure
• Measure resource
utilization against
availability
• Get the most out
of your
infrastructure
• Predict when you
will run out of
resources
• Forecast future
requirements
• Make information
available for
audits
• Get reports for
regulatory
compliance
Out-of-the-Box Analytics & Historical Reports

Before
Migration
After
Migration
Migration Analysis

Capacity Planning
Memory
bottleneck
preventing
addition of more
Desktops
Identify and resolve bottlenecks and excess capacity
and right-size your environment.

Forecast the Future
Predicted FUTURE
performance based on
the past

Dramatically simplify and
accelerate application
performance management.
Deliver peak performance,
user satisfaction and ROI.
User Satisfaction
IT Productivity
Higher service
uptime
Simplicity
Cost control & ROI
Total VDI
Performance
Management
“
”
Benefits of eG Enterprise

Broader Applicability of eG Enterprise
Single tool for monitoring, diagnosis, alerting,
reporting and capacity planning

Full Stack Monitoring
End-User Experience
Application
VMware Horizon
Database/Storage
Operating System
Virtual Machine
Cloud Infrastructure

Thank You!
www.eginnovations.com/freetrial
info@eginnovations.com +1 (866) 526 6700

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