How to Deliver an Exceptional End User Experience in your Citrix Environment

Citrix Cloud is a new offering from Citrix that enables you to deliver Virtual Apps and Desktops as a service. Citrix Cloud uses a hybrid model: while the control plane of your Citrix site resides in the cloud, you can have the resource plane either on-premises or in the cloud. Because the Citrix Delivery Controller, StoreFront, Gateway, and SQL database are all hosted and managed by Citrix, Citrix Cloud eases deployment and maintenance for administrators. Citrix administration teams would continue to run their Citrix Virtual Apps servers and Citrix Virtual Desktops VMs from their on-premises infrastructure. With a heavy push from Citrix towards upgrading customers to Citrix Cloud, a question that every organization has is “Is Citrix Cloud Enterprise ready? Should we move to the cloud?” Check out this presentation and understand: • The basics of Citrix Cloud: architecture, features and benefits • What’s new in the latest release of Citrix Cloud • Is Citrix Cloud enterprise ready? • Key considerations for deploying Citrix Cloud • Monitoring best practices for performance assurance

Being able to quickly scale up and deploy Citrix quickly to your workforce has never been more important. And Cloud-based service is a strategic direction for Citrix, one that you cannot ignore if you are a Citrix client. So, what are the benefits of Citrix Cloud and what are the caveats? George Spiers walks us through the pros and cons of migrating to Citrix Cloud. • The Citrix Cloud architecture • Architectural considerations when migrating to Citrix Cloud • How to decide what stays on-prem and what is in the cloud • Performance monitoring: How far do Citrix Director and Performance Analytics go

This document provides a summary of a webinar about troubleshooting Citrix performance problems. It discusses the impact of poor Citrix performance, including lost productivity and costs. It outlines a 3-step process for troubleshooting Citrix problems: 1) determine the scope of the problem, 2) determine the magnitude of the problem, and 3) determine the source of the problem. Specific tips are provided for troubleshooting common Citrix problems like slow logons, slow application launches, session disconnects, and frozen sessions. The role of monitoring, automation, and keeping systems updated is also discussed.

The eG Enterprise Suite provides real-time monitoring and proactive infrastructure management to help customers rapidly diagnose IT performance issues. It uses automated root cause analysis to identify the underlying problem instead of just surface symptoms. This helps reduce troubleshooting time from hours to minutes. The single-agent monitoring solution provides visibility across applications, databases, networks and more to eliminate finger-pointing between teams. Customers have reported resolving issues 4-9 minutes faster and impacting 4,512 fewer customers per problem since using the eG Suite.

VMware Horizon View allows IT organizations to deliver virtual or hosted desktops and applications through a single platform to users. The success of these virtual desktop deployments is linked to the user experience: virtual desktops have to deliver better performance than physical desktops. This webinar presentation helps you learn how you can unlock the benefits of desktop and application virtualization by enabling your organization to monitor, diagnose and report on the performance of your VMware Horizon View infrastructure.

A great user experience is key for the success of any Citrix application virtualization or desktop virtualization initiative. To ensure user satisfaction and productivity, Citrix administrators should monitor the user experience proactively, detect times when users are likely to be seeing slowness, pinpoint the cause of such issues and initiate corrective actions to quickly resolve issues, thereby ensuring user satisfaction and productivity. A key question is where should the monitoring of the Citrix infrastructure be performed from - the network, the server infrastructure, or from the client? View this presentation to: • Learn about the different approaches to Citrix user experience monitoring, their benefits and shortcomings • Hear about a hybrid approach that provides the most cost-effective yet comprehensive monitoring for a Citrix server farm • See a live demonstration of the hybrid Citrix monitoring approach and its ability to cover all aspects of Citrix user experience

Citrix XenApp and XenDesktop are two of the most performance-sensitive applications being used in enterprise networks today. Citrix performance management is of critical importance because even a small glitch – anywhere in your infrastructure – can negatively affect the user experience and, ultimately, result in lost business revenue. These slides are from our recent webinar , ‘How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance’, where Raymond Otero, Manager of End-User Computing, Anexinet – a leading Citrix Gold Solution Advisor, and Srinivas Ramanathan, CEO of eG Innovations, discussed the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure a positive user experience and business continuity.

IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge. View these slides from our webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, discussed the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also on productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix Logon time optimization.

If you are managing or operating Java-based web applications, you have probably heard your users complain many a time that "the application is slow". After spending hours, you find out that the issue was not your application, but with a third party service that your application relies upon. Web application performance issues can also occur due to code problems, database table locks or slowness on the browser, to name a few reasons. Learn how to troubleshoot four real-world performance issues with Java-based web applications in minutes.

This document discusses maximizing performance and end user experience in Citrix Workspace projects. It emphasizes the need for end-to-end visibility across all layers and tiers, from the user experience down to infrastructure, to quickly diagnose and resolve issues. eG Innovations provides a unified performance management solution that monitors every component to reliably deliver business services and optimize the user experience.

eG Enterprise Citrix logon simulator helps you fix XenApp & XenDesktop issues before users are affected. Proactively monitor Citrix XenApp logon slowdowns. In this presentation, you will discover how to: - Proactively monitor logon performance by simulating and testing XenApp and XenDesktop logon sessions from various locations - Identify why logon is slow and which step in the logon process takes more processing time: is it authentication, enumeration, HDX session establishment, application launch? - Test and ensure if the entire Citrix delivery infrastructure (XenApp, XenDesktop, NetScaler, StoreFront, PVS, license server, AD, etc.) is working as expected to support user logon - Leverage deep Citrix monitoring capabilities of eG Enterprise to identify real user logon issues in real time and provide speedy resolution

Users expect - and demand – that the performance of their virtual applications and desktops match, if not exceed, the performance of their physical applications and desktops. So, when virtualizing Citrix applications or desktops, a great user experience is the key for success. Slow logons, session disconnects and screen freezes are just some of the performance issues that might affect user experience when virtualizing Citrix environments. To avoid these potential issues and ensure the success of Citrix-based IT transformation initiatives, IT managers must be able to monitor and manage the user experience to ensure optimal user satisfaction and productivity. View these slides from our most recent webinar where Bala Vaidhinathan, CTO of eG Innovations, discusses how you can monitor and manage the experience of your Citrix users to guarantee Citrix virtualization success

Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens what is the cause: Citrix? VMware? Storage? Windows? The application? View these slides from our webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, discussed how implementing unified performance-management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.

Many of today's business-critical applications and services are running on heterogeneous server platforms. Most enterprise have a mix of UNIX servers running Oracle Solaris, IBM AIX, Red Hat Linux, HPUX, Novell SuSE Linux, CentOS or Free BSD and Microsoft Windows servers. As applications and IT infrastructures are getting more complex and interconnected, performance issues anywhere in the IT infrastructure can quickly cascade and negatively impact end user experience. Watch this webinar to see how next-generation performance monitoring & analytics provides deep visibility into UNIX and Windows environments to accelerate the diagnosis of application and server performance issues, and quickly restore user experience. During the live demonstration, we will show you how to: • Have a single unified monitoring solution that addresses your server & application monitoring, diagnosis, analytics, and reporting needs; • Use intelligent analytics to analyze and correlate performance inside the server and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; • View best-in-class customizable dashboards that integrate server performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; • Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

Microsoft System Center Operations Manager (SCOM) is a leading monitoring platform for Microsoft applications. However, SCOM is limited in its support for non-Microsoft systems and applications (e.g., Citrix, SAP, Siebel, VMware, Oracle, Sybase, DB2, Java, etc.). To extend SCOM for heterogeneous environments, multiple management packs are often deployed - one for each non-Microsoft platform. But the lack of integration between management packs leads to long problem identification and diagnosis cycles, resulting in poor user experience and loss in productivity. This is where eG Enterprise Microsoft SCOM Universal Management Pack comes in. View this presentation to see how to escape siloed monitoring and leverage your SCOM environment to gain real-time insight into every factor that affects your end users’ experience, across your entire infrastructure.

Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised — and not every enterprise is ready. Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer’s digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between ‘X-data’ (experience or XLA data) and ‘O-data’ (operational or SLA data) is not trivial. In this webinar, John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us: -What role the Experience Level Agreement plays in the digital workspace -The importance of unified, end-user-oriented views of digital workspace performance -How converged APM/IPM can accelerate your customer experience journey

This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.

The document discusses avoiding mistakes when managing Citrix performance. It recommends looking for monitoring tools with Citrix expertise that provide end-to-end visibility across infrastructure components. Built-in Citrix tools are useful for troubleshooting but not sufficient for overall performance management. Virtual desktop monitoring differs from virtual server monitoring as it requires understanding user experience and activity within desktops. The document promotes a solution called eG Enterprise for comprehensive Citrix performance monitoring and diagnosis.

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Citrix XenApp and XenDesktop are two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of the common complaints that Citrix administrators have to deal with. Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators. Watch this CUGC webinar by Bala Vaidhinathan, CTO of eG Innovations, as he discusses - - Key requirements for Citrix performance monitoring - Where Citrix Director helps, and its limitations - When you will need to consider Citrix NetScaler Insight Center - The pros and cons of the Citrix management packs for Microsoft SCOM - How can we augment the built-in Citrix tools, providing end-to-end visibility, rapid diagnosis and advanced reporting for Citrix XenApp and XenDesktop

A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues. Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications. See how you can: --Monitor and get proactive alerts on the experience seen by Citrix users --Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc. --Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack? --Get insights to right-size and optimize your Citrix deployment

Achieving a single pane of glass for performance management has been an elusive goal for most organizations, as they are faced with an increasingly complex mix of legacy, physical, virtual and cloud technologies. Organizations now have a variety of cloud-based options for delivering virtualized applications and desktops. A key question to answer on their cloud adoption journey is: “Does Citrix Cloud services make performance monitoring easier than it was for on-premise deployments?” Check out these slides and learn: -- What Citrix Cloud is and how it works -- What deployment options are available -- What performance challenges to expect -- What monitoring options are available You will also learn best practices for setting up end-to-end performance management for Citrix Cloud environments.

By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

Citrix performance monitoring has been gaining a lot of attention and interest. In this presentation, we outline key requirements that any Citrix monitoring solution should support. We analyze the built-in Citrix monitoring tools: Citrix Director, Citrix NetScaler Insight and the Microsoft SCOM management packs and discuss their capabilities and limitations. The need to have at least three different consoles for monitoring a Citrix infrastructure makes monitoring and diagnosis very inefficient. We discuss how the eG Enterprise solution integrates with the built-in Citrix tools and provides 360 degree unified monitoring for a Citrix infrastructure with automated root-cause diagnosis.

This document discusses keys to a successful Citrix migration using eG Enterprise software. It identifies 4 keys: 1) having universal insight across the enterprise, 2) testing and troubleshooting, 3) building performance profiles for the current and new environments, and 4) maintaining a positive end user experience. eG Enterprise provides a single interface for monitoring all applications, platforms, and domains, and helps optimize staffing levels, reduce costs, deliver projects on time and budget, and ensure migration success.

The webinar discusses eG Enterprise's performance monitoring capabilities for Citrix XenDesktop environments. It highlights key challenges in monitoring XenDesktop performance across tiers when visibility is limited. eG Enterprise provides deep, end-to-end visibility across the entire infrastructure and desktop virtualization stack to diagnose issues. The webinar covers best practices like monitoring the full service rather than individual silos, gaining deep session-level insights, preemptive detection and right-sizing to optimize performance.

Microsoft System Center Operations Manager (SCOM) is a leading platform for performance monitoring and management of Microsoft applications (such as Active Directory, Microsoft SQL Server, Exchange Server, IIS and SharePoint). However, SCOM does not have extensive capabilities to monitor non-Microsoft systems and applications (like Citrix, SAP, Oracle, Java, Sybase, etc.), nor does SCOM have virtualization-awareness for platforms like VMware vSphere, Citrix XenServer, Red Hat Enterprise Virtualization, AIX LPARs and Solaris LDOMs, or virtual desktops (VDI). To extend the scope of Microsoft SCOM to manage these environments, enterprises have to look at multiple third party products that provide individual management packs, one for each specific non-Microsoft platform. This traditional "multi-pack approach" creates complexity and only provides a fragmented view of the IT infrastructure. This approach leads to slow problem isolation and diagnosis, and often results in poor user experience and loss of user productivity. Join performance monitoring expert Srinivas Ramanathan (CEO, eG Innovations) to learn about eG Enterprise for SCOM, a new universal management pack that fills this gap and provides a single, integrated solution with SCOM to address the performance management needs of today's enterprises. This webinar presentation will show you how to: • Monitor and troubleshoot the entire IT service infrastructure end to end from the SCOM console • Monitor applications and platforms not natively supported by System Center Operations Manager • Instantly diagnose and get actionable insight into IT service health and performance • Provide automatic, rapid root cause diagnosis for even the most complex performance problems • Receive proactive problem detection and alerting before users call • Maximize the return on your investment in System Center Operations Manager

The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation. But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service. Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn: • Why domain expertise is important when defining monitoring requirements • What analytics are useful from a monitoring and observability context • How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration

Introducing eG Enterprise v7: The industry's most advanced user experience monitoring solution. eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis, and resolution of application performance problems in virtual, physical, and cloud environments.