Monitor Citrix in 3D to Deliver a Great User Experience
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Citrix XenApp and XenDesktop are among the most performance-critical technologies being used in enterprise networks today. Just a small glitch – anywhere in your infrastructure – can result in a poor user experience. The growing number of tiers in the Citrix stack and the increased use of virtualization technologies and cloud-based services all make Citrix performance management even more challenging. View these slides from our Citrix-Ready webinar, “Monitoring Citrix in 3D | A Must for Delivering a Great User Experience”, where Manjunatha Gali, Technical Marketing Manager at Citrix Ready, and Bala Vaidhinathan, CTO of eG Innovations will discuss why enterprises utilizing Citrix technologies must look to adopt a monitoring strategy that is focused on three key dimensions – reach, depth and speed.
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Monitor Citrix in 3D to Deliver a Great User Experience
- 1. Presenter Bala Vaidhinathan | CTO | eG Innovations Monitoring Citrix in 3D | A Must for Delivering A Great User Experience April 13th 2016 | 2:00 pm to 3:00 pm EST Citrix Ready Technical Webinar with eG Innovations
- 2. © eG Innovations, Inc | www.eginnovations.com About Citrix Ready “Citrix Ready is the #1 source to evaluate verified partner products for customers making a Citrix purchasing decision” Citrix Ready Marketplace - www.citrix.com/ready Citrix Ready Program - www.citrix.com/partner-programs/citrix-ready.html
- 3. © eG Innovations, Inc | www.eginnovations.com Agenda & Presenter Bala Vaidhinathan CTO, eG Innovations bala@eginnovations.com • About eG Innovations • Success with Citrix • eG Enterprise Universal Insight –Reach, Depth and Speed –Better User Experience • Live Demonstration • Q & A
- 4. © eG Innovations, Inc | www.eginnovations.com About eG Innovations
- 5. © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is dedicated to helping businesses across the globe transform IT services delivery into a competitive advantage and a center for productivity, growth and profit.
- 7. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management
- 8. © eG Innovations, Inc | www.eginnovations.com Audience Poll What are the biggest performance management challenges you face? User Experience Issues Takes too long to troubleshoot problems Unable to find out root cause of issues Reactive as opposed to Pro-active Help Desk escalates too many issues
- 9. © eG Innovations, Inc | www.eginnovations.com
- 11. © eG Innovations, Inc | www.eginnovations.com
- 12. Silo-based Views Don’t Cut It!
- 13. © eG Innovations, Inc | www.eginnovations.com eG Enterprise
- 14. © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 User to the helpdesk – “my application access is very slow. I am not able to work properly.” 8:00AM Helpdesk We will get on it right away!
- 15. © eG Innovations, Inc | www.eginnovations.com What Follows … Citrix Director / EdgeSight VMware VCOPS - Virtual Task Manager - Windows Event Viewer - Windows EMC Ionix - Storage Cisco UCS Manager - Hardware CiscoWorks - Network
- 16. © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 Helpdesk receives a call that application access is slow 09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist. 12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot. 13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators . 17:00 After hours of troubleshooting, the problem is identified in the VMware tier! Slowandmanualdiagnosis
- 18. © eG Innovations, Inc | www.eginnovations.com Real-World Example - Revisited 06:30 The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet. 6:30AM Helpdesk This looks odd. Let’s get to the bottom of this before users start calling …
- 19. © eG Innovations, Inc | www.eginnovations.com &
- 20. © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How Profile Management Sharefile Control Device Manager Citrix Performance Management Citrix performance management must cover the non-Citrix tiers as well.
- 22. © eG Innovations, Inc | www.eginnovations.com eG Enterprise: Unified Performance Management for Citrix Unified Performance Management Goes Far Beyond Traditional Monitoring: REACH across the infrastructure DEPTH throughout each stack SPEED to resolution, through automated correlation and diagnosis
- 23. © eG Innovations, Inc | www.eginnovations.com Common issues – How can eG Help? Common Performance Challenges 1. User experience issues – can the helpdesk help without escalation? 2. Citrix logon is slow – why? 3. Citrix is slow – It is Citrix’s problem – really? 4. My browser is slow – Citrix is not working ? 5. Printer issues/User Profile issues?
- 25. © eG Innovations, Inc | www.eginnovations.com &
- 26. © eG Innovations, Inc | www.eginnovations.com Resources to Help You More details http://www.eginnovations.com/freetrial Send an Email info@eginnovations.com Call Us +1 (866) 526 6700