Realize Unified Cloud Monitoring | The Devil’s in the Details
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The document discusses the importance of unified cloud monitoring. It explains that unified monitoring provides cross-domain and cross-tier visibility with a consistent user interface to eliminate disagreements. It differentiates universal monitoring, which collects data using various mechanisms, from unified monitoring, which provides context and mapping of service topologies. The document emphasizes that services are how value is delivered to customers and stresses the importance of understanding business impacts and dependencies by connecting services to underlying components.
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Realize Unified Cloud Monitoring | The Devil’s in the Details
- 3. © eG Innovations, Inc | www.eginnovations.com Logistics • Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client • This webinar is being recorded. All attendees will receive a link to the recording in a few days. • A copy of this presentation is posted on SlideShare: http://www.slideshare.net/eginnovations
- 5. © eG Innovations, Inc | www.eginnovations.com Last Month: Closing the Visibility Gap Why Converge? • APM alone is not sufficient, neither is IPM alone • Converged solution facilitates true root- cause diagnosis • Minimizes learning curve • Enhances operational efficiency • Ensures user satisfaction & productivity Accelerate IT Transformation with Converged Application and Infrastructure Monitoring How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ON-DEMAND: https://www.eginnovations.com/webinar/app-infrastructure-monitoring
- 6. © eG Innovations, Inc | www.eginnovations.com Realizing Unified Cloud Monitoring • Critical requirements for assuring the performance of your digital business services as you migrate to the cloud • Learn the difference between universal and unified monitoring and how it can help you assure cross-cloud delivery of critical IT services • Validate a solid unified cloud monitoring solution with a demonstration and best practice features/functionality
- 8. © eG Innovations, Inc | www.eginnovations.com Traditional Data Center The Cloud • Cloud characteristics – On-demand self-service – Broad network access – Resource pooling – Rapid elasticity – Measured service • Deployment models – Public – Private – Hybrid • Service models – IaaS – PaaS – SaaS Private Cloud Note: Virtualization ≠ Cloud IaaS PaaS SaaS Hybrid Cloud • Cloud is an Operating Model and requires transformational change...
- 10. © eG Innovations, Inc | www.eginnovations.com Data Gravity • Data gravity is an analogy of the nature of data and its ability to attract additional applications and services • As the Public Cloud aggregates more data it will attract more applications and services • API Management • Container as a Service • Email Sending • Event-Driven Compute • IoT • Push Notifications • Queuing • Search • Transcoding/Encoding • Workflow Public Private Hybrid
- 11. © eG Innovations, Inc | www.eginnovations.com Data Gravity & the customer/provider relationship Concerns over vendor lock-in – Data Lock-In – Application Lock-In – Infrastructure Lock-In While cloud providers do all they can to make it simple for their clients to move applications to their platforms, they don’t want to make it easy to leave—after all absolute portability would reduce their business to a price- sensitive commodity. IDG, The future isn't cloud. It's multi-cloud Should a fox guard the hen house?
- 12. © eG Innovations, Inc | www.eginnovations.com Reality of public cloud SLAs • The current terms proposed by public cloud service providers fall short of the commitments that many businesses require • Hybrid cloud solutions require management visibility across both in-house systems and public cloud services • Customizations or supplementary agreements may be needed to address specific service management objectives and concerns, but obtaining them is unlikely or at best difficult Public Cloud Service Agreements: What to Expect and What to Negotiate Version 2.0.1 • Public Clouds want your data BUT... ...cloud SLAs must underpin customer-facing SLAs http://www.cloud-council.org/index.htm
- 13. © eG Innovations, Inc | www.eginnovations.com Velocity and the cloud Cloud – as a technology ... moving very fast Hardware/Physical Resources NET WEB APP DB Legacy Hardware/Physical Resources Virtual Infrastructure APP APP APP DB Virtualized Hardware/Physical Resources Resource Management / Scheduling Containers / Packaging Service Layer Application Framework / Business Logic Cloud Native
- 15. © eG Innovations, Inc | www.eginnovations.com Cloud Reality Check • Cloud is an operating model and will require transformational change (mindsets, culture) • Public Clouds SLAs are not your SLAs • Technology and people/process capability gaps present RISK We know where we’re going (Hybrid Cloud) ... Now what?
- 17. © eG Innovations, Inc | www.eginnovations.com Public Cloud (SaaS) Public Cloud (SaaS) Public Cloud (IaaS) Visibility, Transparency and the Public Cloud • Public cloud services such as Amazon and Azure provide APIs to expose what they are monitoring (i.e., Cloudwatch, Azure Monitor) • Public Cloud Service Level Agreements (SLAs) monitor the Public Cloud Services • Can be a mix of IaaS, PaaS and/or SaaS service. models External DNS Java Application External Web
- 18. © eG Innovations, Inc | www.eginnovations.com • Private clouds often wrestle with multiple monitoring tools Visibility, Transparency and the Private Cloud Private Cloud Private Cloud Private CloudEmulated Client Microsoft RDS Network Node Microsoft IIS Web Microsoft SQL Microsoft SQL Microsoft Windows Active Directory Optimizing your monitoring portfolio will continue to remain a challenge... ...understand where your costs are: • Detecting events? • Making sense of events? • Remediation actions? Silo-based Operating Level Agreements (OLA) monitor independent domains
- 20. © eG Innovations, Inc | www.eginnovations.com Visibility, Transparency and the Hybrid Cloud Emulated Client Microsoft RDS Network Node Microsoft IIS Web External DNS Microsoft SQL Microsoft SQL Microsoft Windows Active Directory Java Application End User External Web Create Order Create Invoice Ship Product Digital Business Service Customer Experience SLA This is why end-to-end measurements such as end user experience have become critical... ..but measurements within service components are needed as well to isolate performance issues!!
- 21. © eG Innovations, Inc | www.eginnovations.com Real-Time End-To-End Visibility Real-Time End-To-End Visibility Systems of Innovation Systems of Differentiation Systems of Record Is there such a thing as a Universal Monitor? How do we Unify monitoring data? Cloud Enabled Cloud Native • Cloud-first applications • Different dependencies to consider • Back-end integrations Traditional applications (monolithic) • More dependencies • Larger teams • Cloud monitoring challenge Traditional Data Center
- 22. © eG Innovations, Inc | www.eginnovations.com Good Practice Visibility, Transparency and the Hybrid Cloud Before you can resolve cloud challenges such as... – Application modernization and design – Selection of appropriate deployment models and service providers – Orchestration and operations – Cost control and billing reconciliation ...apply good practices... – Unify monitoring – Map topology / service view – Baseline current performance – Focus on analytics over data The first stage in modelling is to create a baseline model that reflects accurately the performance that is currently being achieved. – ITIL Service Design Step 1: Assess your Applications and Workloads – Cloud Standards Customer Council
- 27. © eG Innovations, Inc | www.eginnovations.com Application Health Infrastructure Health Mapping the Service Topology • Clouds deliver services • A services oriented approach is paramount! • Services are a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks Public Private Hybrid Business Transaction Health Create Order Create Invoice Ship Product Order Service Invoice Service Logistics Service Digital Business Service Legacy Data Center Private Cloud Services Public Cloud Services Cloud Deployment Models
- 28. © eG Innovations, Inc | www.eginnovations.com • A service deliberately abstracts the operational aspects of a business capability, because customers don’t care about your business processes --- value lies in the outcomes customers’ desire! • Services provide the context needed to understand business impacts and dependencies Connecting the dots between service abstractions and the underlying components is where the devil meets the details... Services Orientation and Context
- 29. © eG Innovations, Inc | www.eginnovations.com Baseline Current Performance • Cloud monitors must automatically baseline thousands of performance metrics • Thresholds must be time- varying (time of day, day of week) • Need to provide for multi-level thresholds for escalation • Learn norms and alert when deviations are identified All performance baselines in context: • Business Transaction • Application • Infrastructure
- 30. © eG Innovations, Inc | www.eginnovations.com Focus on Analytics over Data • Analytics provide actionable knowledge • Accelerates remediation, learning and transparency • Data must be provided in a real time, service oriented context • Improves visibility Making End-to-End IT Services Visible: Integrating Monitoring and Event management with the Service Lifecycle ©Third Sky, Inc.
- 35. © eG Innovations, Inc | www.eginnovations.com Unified context and transparency • Persona-based transparency • Composite metrics for business and IT management • Persona-based metrics for domain administrators
- 37. © eG Innovations, Inc | www.eginnovations.com Demonstration Use Cases Emulated Client Microsoft RDS Network Node Microsoft IIS Web External DNS Microsoft SQL Microsoft SQL Microsoft Windows Active Directory Java Application End User External Web Public Cloud (SaaS) Public Cloud (SaaS) Public Cloud (IaaS) Private Cloud Private Cloud Private Cloud • End user experience • Service oriented context • Analytics
- 39. © eG Innovations, Inc | www.eginnovations.com Evolution of Our Product Suite • Universal Agent • Automatic thresholding • Automated diagnostics (root-cause) • Web transaction monitoring • Integration console • Service topology map • Auto correlation based on dependency maps • 360° visibility into VM performance • Industry first virtualization-aware auto-diagnosis • Broadest virtualization coverage • User experience monitoring • Transaction tracing • Code level visibility 2001 Unified Monitoring 2005 Business Service Management 2008 Virtualization • SaaS Option • Public/Private/Hybrid cloud support 2014 Cloud 2016 APM
- 40. © eG Innovations, Inc | www.eginnovations.com Realizing Unified Cloud Monitoring • Understand Universal vs Unified monitoring – Universal monitoring addresses visibility – Unified monitoring must address transparency as well – Auto-diagnosis is key • Map service topologies – Business, applications and supporting infrastructure • Establish a baseline of performance – In context; business, applications and supporting infrastructure • Focus on analytics over data – Analytics provide actionable knowledge – Improves transparency and accelerates IT transformation
- 42. © eG Innovations, Inc | www.eginnovations.com For More Information • More Details – http://www.eginnovations.com/freetrial • Send an Email – Info@eginnovations.com • Call Us – +1 (866) 526 6700