SMS Spam

Tired of receiving unwanted promotional SMS? Here’s how to handle it. Please contact us by calling our support team on 155/188 or emailing us at customer.care@du.ae for Consumer and care.bussiness@du.ae for Enterprise. Alternatively, you may register the complaint at our retail stores. To serve you better, please mention the sender’s name along with the date and time of receiving the promotional SMS.

Frequently asked questions
1. How can I block promotional SMSs from a specific sender?
  
  You can block promotional SMSs from a specific sender ID by sending an SMS to 7726 with the keyword "B <AD-sender ID>".
2. How can I unblock promotional SMSs from a specific sender?
  
  You can unblock promotional SMSs from a specific sender ID by sending an SMS to 7726 with the keyword “U <AD-sender ID>”.
3. Can I block a promotional SMSs from a specific segment?
  
  Yes, you can block a segment by sending an SMS to 7726 stating “B <segment name>”.
4. What are the available segments that can be blocked?
  
  The available segments are: Banking, Retail, Tourism, Education, Health, Real-Estate and Charity.
5. How can I unblock promotional SMSs from a specific segment?
  
  You can unblock promotional SMSs from specific segments by sending an SMS to 7726 stating ‘U <segment name>’.
1. How can I block all promotional SMS?
  
  You can easily block all promotional SMSs by sending an SMS to 7726 with the keyword “BALL”.
2. How can I unblock all promotional SMS?
  
  You can do that by sending an SMS to 7726 with the keyword “UALL”.
3. Can I get the list of all senders and segments which I have blocked?
  
  Yes, you can get the requested information by sending an SMS to 7726 with the keyword “GET”.
4. Can all types of senders and segments be blocked?
  
  No, only segments or promotional sender IDs with the prefix "AD-" can be blocked.
5. Can all types of senders and segments be blocked?
  
  You can simply send the keyword “Help” to 7726 and you shall get the list of all useful blocking/unblocking codes.