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Home plans | Personal | du.ae/home
1. Set your location
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Want to upgrade existing du home plan?
Login to upgrade2. Choose your du Home plan
Our Starter pack offers the entry speed that you need to start enjoying browsing the internet.
- Estimated speeds will be 250 Mbps for downloading and 80 Mbps for uploading during busy hours
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a free HDTV box
- Get an Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Most popular
Free calls to UAE landlines
AED 409 /month + 5%VAT
No contract+ fees & charges
Save AED 400, no deposit & installation
You get
du Home Starter
250 Mbps Download
Advanced WiFi router
- —
-
Essential Pack - 1 pack of your choice
- —
- —
- —
- 1 HDTV receiver
Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.
- Estimated speeds will be 500 Mbps for downloading and 170 Mbps for uploading during busy hours
- Get two OSN TV Packages, choose one of them yourself
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a free recordable HDTV box
- Get Premium WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 449 /month + 5%VAT
No contract + fees & charges
Save AED 400, no deposit & installation
You get
du Home Basic
500 Mbps Download
Premium WiFi router
- —
-
Entertainment Pack - 19 Channels
-
Premium TV - 1 pack of your choice
- —
- —
- 1 Recordable HDTV receiver
Our Advanced pack offers you triple the speed of Starter Pack to enjoy faster internet browsing.
- Estimated speeds will be 600 Mbps for downloading and 200 Mbps for uploading during busy hours
- A subscription to Amazon Prime for 12 months
- Get two OSN TV Packages, choose one of them yourself
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a free recordable HDTV box
- Get an Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 569 /month + 5%VAT
No contract + fees & charges
Save AED 400, no deposit & installation
You get
du Home Advanced
600 Mbps Download
Advanced WiFi router
-
12 months on us
-
Entertainment Pack - 19 Channels
-
Premium TV - 1 pack of your choice
- —
- —
- 1 Recordable HDTV receiver
Our Home Ultimate Plan offers even faster speeds than Home Advanced, and it includes OSN TV packages and the Essential TV package.
- Estimated speeds will be 800 Mbps for downloading and 270 Mbps for uploading during busy hours
- A subscription to Amazon Prime for 12 months
- Get three OSN TV Packages, choose one of them yourself
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a free recordable HDTV box
- Get an Ultimate WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 768 /month + 5%VAT
No contract + fees & charges
Save AED 400, no deposit & installation
You get
du Home Ultimate
800 Mbps Download
Ultimate WiFi router
-
12 months on us
-
Entertainment Pack - 19 Channels
-
Premium TV - 1 pack of your choice
-
Ultimate Pack - 16 Channels
-
Essential Pack - 1 pack of your choice
- 2 Recordable HDTV receivers
Our Starter pack offers the entry speed that you need to start enjoying browsing the internet.
- Free Limited time speed boost offer
- Estimated speeds will be 250 Mbps for downloading and 80 Mbps for uploading during busy hours
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a HDTV box
- Get Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Most popular
You get
du Home Starter
250 1 Gbps Download
Advanced WiFi router
-
Essential Pack - 1 pack of your choice
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 1 HDTV receiver
Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.
- Free Limited time speed boost offer
- Estimated speeds will be 500 Mbps for downloading and 170 Mbps for uploading during busy hours.
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- Get two OSN TV Packages, choose one of them yourself.
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a recordable HDTV box
- Get Premium WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Best value
You get
du Home Basic
500 1 Gbps Download
Premium WiFi router
-
Entertainment Pack - 19 Channels
-
Premium TV - 1 pack of your choice
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 1 Recordable HDTV receiver
Our Advanced pack offers you triple the speed of Starter Pack to enjoy faster internet browsing.
- Free Limited time speed boost offer
- Estimated speeds will be 600 Mbps for downloading and 200 Mbps for uploading during busy hours
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- Get three OSN TV Packages, choose one of them yourself
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a recordable HDTV box
- Get Premium WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 549 357 /month + 5%VAT
24 months contract + fees & charges
Online exclusive - 10% off for 12 months
-
You get
du Home Advanced
600 1 Gbps Download
Premium WiFi router
-
Entertainment Pack - 19 Channels
-
Premium TV - 1 pack of your choice
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 1 Recordable HDTV receiver
Our Home Ultimate Plan offers even faster speeds than Home Advanced, and it includes OSN TV packages and the Essential TV package.
- Free Limited time speed boost offer
- Estimated speeds will be 800 Mbps for downloading and 270 Mbps for uploading during busy hours
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- Get three OSN TV Packages, choose one of them yourself
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a recordable HDTV box
- Get Ultimate WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 749 487 /month + 5%VAT
24 months contract + fees & charges
Online exclusive - 10% off for 12 months
-
You get
du Home Ultimate
800 1 Gbps Download
Ultimate WiFi router
-
Entertainment Pack - 19 Channels
-
Premium TV - choose 1 pack
-
Ultimate Pack - 16 Channels
-
Essential TV - choose 1 pack
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 2 Recordable HDTV receivers
Our Home Ultimate Plan offers even faster speeds than Home Advanced, and it includes OSN TV packages and the Essential TV package.
- Free Limited time speed boost offer
- Estimated speeds will be 800 Mbps for downloading and 270 Mbps for uploading during busy hours
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- Get three OSN TV Packages, choose one of them yourself
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a recordable HDTV box
- Get Ultimate WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 1599 /month + 5%VAT
24 months contract + fees & charges
Online exclusive - 10% off for 12 months
-
You get
du Home Platinum
3 Gbps Download
Ultimate WiFi router
-
Entertainment Pack - 19 Channels
-
Premium TV - choose 1 pack
-
Ultimate Pack - 16 Channels
-
Essential TV - choose 1 pack
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 2 Recordable HDTV receivers
Our Home Ultimate Plan offers even faster speeds than Home Advanced, and it includes OSN TV packages and the Essential TV package.
- Free Limited time speed boost offer
- Estimated speeds will be 800 Mbps for downloading and 270 Mbps for uploading during busy hours
- A subscription to Disney+ for 12 months
- A subscription to OSN+ for 12 months
- Get three OSN TV Packages, choose one of them yourself
- One of our Essential TV packages (English, Arabic or South Asian)
- Includes free-to-air basic TV channels
- Watch exclusive shows on TV First and Free View. See details
- Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)
- Watch it all on a recordable HDTV box
- Get Ultimate WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 24-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 2499 /month + 5%VAT
24 months contract + fees & charges
Online exclusive - 10% off for 12 months
-
You get
du Home Infinity
10 Gbps Download
Ultimate WiFi router
-
Entertainment Pack - 19 Channels
-
Premium TV - choose 1 pack
-
Ultimate Pack - 16 Channels
-
Essential TV - choose 1 pack
-
12 months on us
-
Disney+
-
OSN+
Online exclusive
- 2 Recordable HDTV receivers
Our Starter pack offers the entry speed that you need to start enjoying browsing the internet
- Estimated speeds will be 10 Mbps for downloading and 3 Mbps for uploading during busy hours.
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 299 269 /month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Starter
10 Mbps Download
Standard WiFi Router
- —
Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.
- Estimated speeds will be 20 Mbps for downloading and 6 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 349 314 / month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Basic
20 Mbps Download
Standard WiFi Router
-
12 months on us
Our Advanced pack offers you triple the speed of Starter Pack to enjoy faster internet browsing
- Estimated speeds will be 30 Mbps for downloading and 10 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to land line numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 399 359 /month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Advanced
30 Mbps Download
Standard WiFi Router
-
12 months on us
Our Ultimate pack offers you ten times the speed of Starter Pack to enjoy fastest internet browsing
- Estimated speeds will be 100 Mbps for downloading and 30 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get an Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
AED 699 629 / month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Ultimate
100 Mbps Download
Advanced WiFi Router
-
12 months on us
Please note: Above offers on du home advanced and du home ultimate are online exclusive and are available to new plan subscription only
Get your unlimited home wireless plus and enjoy unmatched connectivity
- Unlimited data
- 5G-enabled router
- Internet Calling Pack for 3 months
Pre Contract Information (Home Wireless Plus)
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
If you decide to terminate your contract before the end of your contract duration, you will be charged with:
- A one-month MRC (A maximum of AED 1,000)
- Cost of the device: Device cost/contract period*(Contract period - (1 + number of months spent in the contract))
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.
The Fair Usage policy will not be applied on the service during the promotional period.
You get
Home Wireless Plus
Unlimited data
5G-enabled router
Internet Calling Pack for 3 months
- —
- —
- —
Get your unlimited home wireless Entertainment and enjoy unmatched connectivity.
- Unlimited data
- A subscription to Disney+ for 12 months
- A subscription to Amazon Prime for 12 months
- A subscription to OSN+ for 12 months
- 5G-enabled router
- Internet Calling Pack for 12 months.
Pre Contract Information (Home Wireless Entertainment)
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month payment (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any early termination fees if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.
The Fair Usage policy will not be applied on the service during the promotional period.
Best value
You get
Home Wireless Entertainment
Unlimited data
5G-enabled router
Internet Calling Pack for 12 months
12 months on us
-
Disney+
-
Amazon Prime
-
OSN+
Select FREE TV packages
Choose 1 OSN TV package
Choose 1 Essential TV package
Add more TV packages (optional)
Showing
2. Choose a new plan
Get your unlimited home wireless plus and enjoy unmatched connectivity
- Unlimited data
- 5G-enabled router
- Internet Calling Pack for 3 months
Pre Contract Information (Home Wireless Plus)
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
If you decide to terminate your contract before the end of your contract duration, you will be charged with:
- A one-month MRC (A maximum of AED 1,000)
- Cost of the device: Device cost/contract period*(Contract period - (1 + number of months spent in the contract))
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.
The Fair Usage policy will not be applied on the service during the promotional period.
You get
Home Wireless Plus
Unlimited data
5G-enabled router
Internet Calling Pack for 3 months.
- —
- —
- —
Get your unlimited home wireless Entertainment and enjoy unmatched connectivity.
- Unlimited data
- A subscription to Disney+ for 12 months
- A subscription to Amazon Prime for 12 months
- A subscription to OSN+ for 12 months
- 5G-enabled router
- Internet Calling Pack for 12 months.
Pre Contract Information (Home Wireless Entertainment)
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month payment (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any early termination fees if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.
The Fair Usage policy will not be applied on the service during the promotional period.
Best value
You get
Home Wireless Entertainment
Unlimited data
5G-enabled router
Internet Calling Pack for 12 months.
12 months on us
-
Disney+
-
Amazon Prime
-
OSN+
We’ve updated our plans to better suit your area. Choose your new plan and get connected.
Limited time offer Exclusive to your area, 15% off on available monthly plans. Choose your new home plan and get connected.
Our Starter pack offers the entry speed that you need to start enjoying browsing the internet
- Estimated speeds will be 10 Mbps for downloading and 3 Mbps for uploading during busy hours.
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 299 269 /month + 5%VAT
12 months contract + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Starter
10 Mbps 1 Gbps Download
Standard WiFi Router
- —
Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.
- Estimated speeds will be 18 Mbps for downloading and 6 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 349 314 / month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Basic
20 Mbps 1 Gbps Download
Standard WiFi Router
-
12 months subscription
Our Advanced pack offers you triple the speed of Starter Pack to enjoy faster internet browsing
- Estimated speeds will be 29 Mbps for downloading and 8 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to land line numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 399 359 /month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Advanced
30 Mbps 1 Gbps Download
Standard WiFi Router
-
12 months subscription
Our Ultimate pack offers you ten times the speed of Starter Pack to enjoy fastest internet browsing
- Estimated speeds will be 96 Mbps for downloading and 29 Mbps for uploading during busy hours.
- A subscription to Amazon Prime for 12 months
- Get an Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Plans.
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For plans with a 12-month contract:
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Free calls to UAE landlines
AED 699 629 / month + 5%VAT
10% off for 12 months + fees & charges
10% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Ultimate
100 Mbps 1 Gbps Download
Advanced WiFi Router
-
12 months subscription
Our Starter pack offers the entry speed that you need to start enjoying browsing the internet
- Enjoy download speeds of 10 Mbps and upload speeds of 3 Mbps
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Free calls to UAE landlines
AED 299 254 /month + 5%VAT
15% off for 12 months + fees & charges
15% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Starter
10 Mbps Download
Standard WiFi Router
-
Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.
- Enjoy download speeds of 20 Mbps and upload speeds of 6 Mbps
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Free calls to UAE landlines
AED 349 297 / month + 5%VAT
15% off for 12 months + fees & charges
15% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Basic
20 Mbps Download
Standard WiFi Router
12 months on us
Our Advanced pack offers you triple the speed of Starter Pack to enjoy faster internet browsing
- Enjoy download speeds of 30 Mbps and upload speeds of 10 Mbps
- A subscription to Amazon Prime for 12 months
- Get a Standard WiFi router
Free Local calls to landlines
Enjoy free local calls to land line numbers with up to 2,000 minutes / month.
Free calls to UAE landlines
AED 399 339 /month + 5%VAT
15% off for 12 months + fees & charges
15% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Advanced
30 Mbps Download
Standard WiFi Router
12 months on us
Our Ultimate pack offers you ten times the speed of Starter Pack to enjoy fastest internet browsing
- Enjoy download speeds of 100 Mbps and upload speeds of 30 Mbps
- A subscription to Amazon Prime for 12 months
- Get an Advanced WiFi router
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Free calls to UAE landlines
AED 699 594 / month + 5%VAT
15% off for 12 months + fees & charges
15% off for 12 months
Save AED 400, no deposit & installation
You get
du Home Light Ultimate
100 Mbps Download
Advanced WiFi Router
12 months on us
Please note: Above offers on du home advanced and du home ultimate are online exclusive and are available to new plan subscription only
Apart from all the benefits that come with our plans, you also get:
Save AED 400
Online exclusive
Order today & save on deposit and installation fee.
WiFi Router
Get the best in class router from Linksys for your home with our plans.
Free calls
You’ll enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Apart from all the benefits that come with our plans, you also get:
Save AED 400
Online exclusive
Order today & save on deposit and installation fee.
WiFi Router
Get the best in class router from Linksys for your home with our plans.
Free calls
You’ll enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Apart from all the benefits that come with our plans, you also get:
Instant connection
Get connected instantly with Plug and Play setup
WiFi Router
Get a wireless router for instant connectivity.
Wireless connectivity
No landline required.
-
Frequently asked questions
Everything you need to know so you can buy our plans with confidence.
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What is the new du Home packages?du Home is our new flexible best value home plan offering ultra-high internet speeds, premium TV content and free national calls to UAE landlines.
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I'm with another service provider, how can I switch to du?Simply choose one of our flexible du Home plans and we'll manage everything else, including moving your services over from your current provider.
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Can I keep my current service with another service provider and also order a service from du?Yes, you can, but do note that you’ll get bills from both your current provider and us.
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What is the no contract option?No contract option offers you to opt in to the du Home plans on a monthly basis without the need to commitment for 24months.
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What is the difference between the 24 months contract and no contract option?With 24 months contract, you enjoy a lower monthly subscription fee whereas the no contract option lets you enjoy greater flexibility.
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What are the cancellation charges for no contract option?The foreclosure will be applicable as follows:
- All the freedom plans come with a 1-month contract.
- Customers who cancel their contract anytime will have to pay 1 month MRC in full if cancel within the bill cycle.
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What will be my monthly charges after the commitment period?Once your commitment period ends, you will be automatically moved to our monthly du home plan with monthly charges increase of AED 20. For example, if you’re subscribed to our du Home Starter Plan for AED 389/month during the commitment period, you will be automatically moved to du Home Starter monthly plan with monthly charges of AED 409/month after the commitment period.
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How can I renew my contract and continue to enjoy same monthly charges after the commitment period ends?If you’d like to continue to enjoy the same monthly charges after the commitment period, you’ll need to renew your contract. For example, if you’re subscribed to our du Home Starter Plan for AED 389/month, you’ll need to renew this contract before the end of the commitment period so that you continue to enjoy paying only AED 389/month.
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What are the charges I will see on my first bill?Apart from the monthly subscription fee (which might be prorated for the first month), you’ll see an activation fee of AED 200 (waived off for new customers) and a deposit fee of AED 200 (waived off for new customers).
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Can I cancel my plan after I subscribe to it?Yes, you can call 155 or visit our stores to cancel your plan at any time. However, if you're on a contract, an early termination fee will apply.
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Will I be charged for my landline calls?You’ll enjoy free local calls to landline numbers with up to 2,000 minutes per month. Calls above the limit may be charged at standard rates. All calls are charged at a rate depending on the destination being called and the time the call was made. There are three time periods:
• Peak: Saturday to Thursday, 9 am – 9 pm
• Low rate: Friday, 9 am - 9 pm
• Off peak: Saturday to Friday, 9 pm – 9 am
Type of charge
Charge per Sec
Local calls
Free
National calls
0.25 fils/sec
Calls to national lines
0.5 fils/sec
International calls
Charges depend on the destination
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Will I be charged if I cancel my subscription to an offer on my Home plan?If you opted for an offer on your Home plan and wish to cancel it before the Minimum Term ends, you may be charged an Early Termination fee.
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What is the offer for the du Home Starter and Basic plans?When you subscribe to the du Home Starter or Basic plan you will receive a 30% discount on the Monthly Recurring Charges for 6 months.
Please note, the offer is available only if you're a new customer and not if you're an upgraded or migrated customer.
It is available on all sales channels:
- du Stores
- du Express
- eShop -
How long is the du Home Starter or Basic plan offer available?This is a limited-time offer.
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How will the du Home Starter or Basic plan offer discount apply?The offer will be available from your 2nd bill cycle until the 7th bill cycle. You will be charged your original plan’s Monthly Recurring Charges from the 8th bill cycle onwards.
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Will I get the Monthly Recurring Charges discount if I upgrade my plan within the first 6 months?Yes, you will get a 30% discount for the remaining months. The discount will be applied automatically.
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Will I lose the discount if I move from du Home Basic to Starter within 6 months?No, you will continue to get the 30% discount for the remaining months of the promotion.
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How can I get the Speed Boost offer?In celebration of the UAE’s 50th National Day, we’ll increase the broadband speed of your du Home plan, completely free of charge, as a gift from us to you. You don’t need to do anything for the upgrade as it’ll happen automatically for your convenience.
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How long is the free upgrade valid for?The free upgrade of your du Home broadband speed is a limited time offer. The speed will then go back to what it was originally.
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How do I know if I’m eligible for the offer?You're eligible for the free upgrade if you have one of the below plans:
Plan
Original speed
New speed
Home Starter
250 Mbps
Up to 500 Mbps
Home Basic
500 Mbps
800 Mbps
Home Advanced
600 Mbps
1 Gbps
Home Ultimate
800 Mbps
1 Gbps
To enjoy the faster connection, your WiFi router must support high speed
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What is the exclusive online offer on the du Home Plans?When you subscribe to selected du Home plans online, you’ll receive 20% off your plan’s monthly recurring charges for 6 months and OSN+ for 1 year on us. Eligible for new customers only.
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What plans are eligible for the exclusive online offer?You can take advantage of this offer only if you order one of the following plans online for the first time with a 24-month contract:
- du home Sports
- du Home Advanced
- du Home Ultimate -
How will the discount be applied?The discount will be applied to your plan’s monthly recurring charges, not the overall bill. Any additional charges for other services will be included.
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How long is the offer valid?The discount will be applied from your second bill forward for a 6-month period.
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Can I upgrade my Home Plan and get the offer?Yes. You will receive a 20% discount on the remaining months when you upgrade your plan.
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What will be my monthly recurring charge after the promotion ends?The original monthly recurring charges will be applied after the end of the promotional discount.
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What is the Disney+ Offer?Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic plus general entertainment from Star. With hit movies, new originals and exclusive series, Disney+ offers unmissable entertainment at your fingertips. We are offering the Disney+ service for 12 months on us with select plans.
Eligible plans include:- Home: Customers who subscribe to our Home plans (du Home Starter, du Home Basic, du Home Advanced and du Home Ultimate) will get Disney+ for 12 months on us.
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How can I subscribe to the Disney+ Offer?
Activation Process:
- Step 1 – Upon activating an eligible plan, click on the URL link to the du App, received via email.
- Step 2 – Launch the du App and click on three dots to open the menu.
- Step 3 – Select ‘Streaming Offers’.
- Step 4 – Follow the steps shared to the confirm activation of the offer.
- Step 5 – After completing the activation, download the Disney+ app from the App Store or Google Play Store and log in using the activated mobile number to begin enjoying Disney+.
- Step 6 – Once your 12 months are up, your Disney+ offer will end and won't be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Disney+ for AED 39.99. Please note that provider charges will apply. For more details, please visit du.ae/disneyplus.
Note: While registering, the number you use for activation must be unique and it must not have been previously used to register as part of a du offer with a Disney+ subscription.
The number can be a du number or from any other UAE provider. -
How will I know when my Disney+ offer subscription is active?After successfully completing the previous steps, launch the Disney+ application on your device and enter your registered mobile number. You will receive an OTP the first time you log in. You will also receive an SMS confirming that the activation has been successful.
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What happens to my Disney+ offer account if I change my mobile carrier or plan?If you change your carrier or switch to a plan that does not include Disney+, your subscription will be automatically cancelled.
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When can I start enjoying my Disney + benefits?You can start using the Disney+ service as soon as your eligible du plan is active, and you have activated your Disney+ subscription.
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Can I use my Disney+ account outside of the UAE for mobile?Yes, you can enjoy your Disney+ account in UAE and the following locations in the region: Saudi Arabia, Qatar, Algeria, Iraq, Jordan, Morocco, Egypt, Bahrain, Oman, Kuwait, Tunisia, Libya, Yemen, Palestine, and Lebanon.
For more information, please visit http://help.disneyplus.com. -
If I am an existing du customer, can I upgrade to a plan that has Disney+?Yes, if you are upgrading to an eligible plan, you will enjoy the same benefits.
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How can I contact Disney+ if I need help?Help can be found by visiting http://help.disneyplus.com and either clicking on the ‘Chat with us’ option to chat with the Disney+ Customer Support, or by clicking on ‘Contact us’ to reach our customer support on call.
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What devices are supported and how many concurrent streams can I have with Disney+?Disney+ enables you to watch on four devices concurrently per subscription.
Supported smartphones/tablets:
- Disney+ supports Android phones with Android OS 4.4.4 or later.
- Disney+ supports the following Apple mobile devices on iOS11.0 and later: iPhone and iPad
Smart TVs & Connected Devices
Apple TV models
Disney+ supports the following Apple TV devices running on tvOS 10.0 and later:
- Apple TV HD (4th generation or later)
- Apple TV 4K
Android TV models
Disney+ supports a range of Android TV models and set-top boxes with Android OS 7.0 or later
LG WebOS Smart TVs
Disney+ supports LG TV’s with WebOS 4.0 or later; but not on LG TV web browser.
Samsung Tizen Smart TVs
Disney+ supports Samsung Smart TV’s (2018 models or newer) that use the Tizen operating system.
Google Chromecast
Google Chromecast (Gen 2 and newer with Firmware version 1.43+).
You can stream video to your Chromecast from the following devices:
- Supported iPhones and iPads
- Supported Android mobile devices
- Supported Google Chrome web browsers
Amazon Fire TV
Disney+ supports Fire TV devices running on Fire OS 5.0 and later.
Gaming Consoles
Only supported in the UAE & KSA, you can download the Disney+ application on Microsoft Store from your:
- Xbox One
- Xbox One S
- Xbox Series S
- Xbox Series X
Computer and browser requirements for Disney+:
PC
- Chrome 75+ is supported on Windows 7 and later
- Edge is supported on Windows 10 and later
- Firefox 75+ is supported on Windows 7 and later
Mac
- Safari 11+ is supported on macOS 10.12 (Sierra) and later
- Chrome 75+ is supported on macOS 10.10 (Yosemite) and later
- Firefox 75+ is supported on macOS 10.9 (Mavericks) and later
Airplay
Disney+ supports Air-Play across the following devices:
- Apple TV (4th generation or later) with tvOS 13.0 and higher
- TVs compatible with AirPlay 2
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What do I do if I delete my Disney+ account by mistake (iOS only)?If you initiate an account deletion on any iOS account and you want to revert the changes, please reach out directly to the Disney+ support team as per the above methods (FAQ 8) within 7 days of account deletion, and the Disney+ team can help restore your account. After 7 days, this action is not reversible.
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Will I get notified when my 12-month complimentary Disney+ subscription is over?Yes, you will be notified once your 12-month subscription ends.
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What happens after the complimentary 12-month offer period of Disney+?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time (currently AED 39.99/monthly or AED 354.99 annually) via www.disneyplus.com. If not, your subscription will automatically end.
Alternatively, you can upgrade to an eligible plan and get another 12 months on us. -
What if a customer downgrades to an ineligible mobile rate plan after availing the Disney+ offer?If you downgrade to an ineligible plan, your Disney+ subscription will be cancelled.
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Can existing customers subscribe to the new du home plans?Yes, customers can migrate from their current home plans by logging in to My Account, pin the location they live in, select the package and submit the request online.
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I’m an existing du Home customer, how can I subscribe to the new plans?You can upgrade your existing du Home plan by following the below easy steps:
- Click on the ‘Log in to upgrade’ button, found at the top of the page.
- Log in to your account, which has the Home service you want to upgrade.
- Select the plan and TV packages you want to upgrade to.
- Confirm your mobile number, which we can contact before the expert visit.
- Submit your upgrade request.
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What happens after I submit my upgrade request?We’ll process your request within two business days. You’ll then receive a confirmation SMS with our expert’s appointment details. If we’re not able to fulfil your specific upgrade request, one of our agents will call you back to recommend an alternative option.
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Terms and conditions
The purchase of the du Home Service plans is subject to these Terms and conditions. du reserves the right to amend these Terms and conditions or to withdraw the Offer. du will publish these Terms and conditions, and any revisions to them, on its website www.du.ae (du Website).
Good to know
Before you checkout
Emirates ID Upload photos of the front and back of your valid Emirates ID.
Proof of residency (tenancy contract or utility bill) Upload photos (or a PDF) of your tenancy contract or utility bill.
du Home Basic
The fastest entry-level home in the UAE.
Best value
What's included
Free Local calls to landlines
Enjoy free local calls to landline numbers with up to 2,000 minutes / month.
Some of the channels included in you plan:
du Home Basic
The fastest entry-level home in the UAE.
Are there any activation fees or deposits?
In addition to your monthly payments, one-time charges will apply to activate your service:
- AED 200 deposit (Waive your AED200 deposit by activating auto-payment once your home services are setup) - Applicable for new du Home service.
- AED 200 (+5% VAT) as an activation fee. (waived off for new customers).
- AED 150 per HDTV receiver deposit (refundable when you return your TV receiver to us)
*AED 200 deposit (waived off for new customers).
What will it cost to change my plan?
You can upgrade your plan at any time for no extra cost. To downgrade your plan, however, the following early termination fees will apply:
For 24 months contract:
- An amount equal to the difference between the monthly charges of your existing and new plan
OR
- If the existing plan’s monthly charges are more than AED 1000, then an amount equal to the difference between AED 1,000 and the new monthly charge
- Device cost(s): Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
Note: Your contract will restart from the date of the plan change.
If I need to cancel my contract early, which fees will I incur?
For 24 months contract: In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Devices cost: Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
For no contract option: All the plans come with a 1-month contract.
- You can cancel your contract anytime and will only have to pay 1 month MRC in full if cancel within the bill cycle.
- Devices cost: Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
What are the charges on my landline beyond my contract?
You’ll be charged for international calls to select 189 countries as per the table below:
| International Calls | ||
|---|---|---|
| Days | 9:00am - 9:00pm | 9:00pm - 9:00am |
| Sat-Thurs | 3 fils per second*(+5% VAT) | As low as 1 fils per second*(+5% VAT) |
| Friday | 1.5 fils per second*(+5% VAT) | As low as 1 fils per second*(+5% VAT) |
- Calls to UAE mobiles: 0.38 fils/min
- Calls to non-geographical numbers such as 400, 500, 600 and short codes: 0.16 fils/min
- Directory assistance 199: AED 1.05 AED/min
du Home Basic
The fastest entry-level home in the UAE.
Are there any activation fees or deposits?
In addition to your monthly payments, one-time charges will apply to activate your service:
AED 200 deposit (this can be waived by activating auto-payment during checkout) *
AED 200 (+5% VAT) as an activation fee (waived off for new customers).
* AED 200 deposit (waived off for new customers)
What will it cost to change my plan?
You can upgrade your plan at any time for no extra cost. To downgrade your plan, however, the following early termination fees will apply:
- A one-month (a maximum of AED 1,000)
- Device cost(s)= Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
Note: There will be no change to your contract start date.
If I need to cancel my contract early, which fees will I incur?
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Devices cost: Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
Important:
- All new du Home light customers will receive a LTE router for broadband connection at time of service application, including a prepaid data sim with embedded data.
- The service start date will be considered from the date of LTE broadband service activation.
- du home light service charges will commence upon activation of prepaid data sim with LTE enabled router
- du Home light service will be moved from LTE broadband service to fixed broadband, once fixed broadband is ready for provisioning.
Local and International calling charges
You’ll be charged for international calls to select 189 countries as per the table below:
| International Calls | ||
|---|---|---|
| Days | 9:00am - 9:00pm | 9:00pm - 9:00am |
| Sat-Thurs | 3 fils per second*(+5% VAT) | As low as 1 fils per second*(+5% VAT) |
| Friday | 1.5 fils per second*(+5% VAT) | As low as 1 fils per second*(+5% VAT) |
- Calls to UAE mobiles: 0.38 fils/min (including 5% VAT)
- Calls to non-geographical numbers such as 400, 500, 600 and short codes: 0.16 fils/min
- Directory assistance 199: AED 1.05 AED/min
du Home Basic
The fastest entry-level home in the UAE.
Are there any activation fees or deposits?
AED 50 (+5% VAT) as a one-time activation fee.
If I need to cancel my contract early, which fees will I incur?
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Devices cost: Device cost/contract period * (contract period - (1+number of months the customer spent in the contract))
Important:
- All new du Home Wireless customers will receive a router for broadband connection at time of service application, including a Data SIM with embedded data.
- The service start date will be considered from the date of service activation.
- du Home Wireless charges will start upon activation of Data SIM in the LTE-enabled router.
How long can I benefit from the AED 199 monthly payment?
The promotional monthly payment of AED 199 will be valid as long as the promotion is available in the market.
du Home Basic
The fastest entry-level home in the UAE.
Are there any activation fees or deposits?
New customers can enjoy no deposits or activation fees.
If I need to cancel my contract early, what fees will I be charged?
If you decide to terminate your contract before the end of your contract duration, you will be charged with:
- A one-month (A maximum of AED 1,000)
- Cost of the device: Device cost/contract period * (Contract period - (1+ number of months spent in the contract))
Important:
- All new du Home Wireless customers will receive a router for broadband connection at the time of service application, including a data SIM with embedded data.
- The service start date will be considered from the date of service activation.
- du Home Wireless charges will start upon activation of the data SIM in the router.
du Home Basic
The fastest entry-level home in the UAE.
Pre Contract Information
How can I check the balance of my free units?
You can check the du App for any inquiries about your Home Wireless Plan. 5gLTE
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
- Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2022 will be for 1 March to 30 March 2022)
- Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2022)
- Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2022, will be for 17 March to 16 April 2022)
How do I get help for any inquiries?
You can get help through the du App or dial 155.
Will I be charged if I deactivate during the contract period?
For a 24-month contract: In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract)
For 12 months contract: In case you decide to terminate your contract before the end of your contract duration, you will be charged:
- A one-month MRC (a maximum of AED 1,000)
- Device cost: Device cost/contract period*(contract period - (1 + number of months you spent in the contract))
12-month Home wireless 4G contract:
For plans with a 12-month contract: You can exit your service contract within a maximum period of 7 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
Home in-zone, Home out-zone, Home wireless 5G for 24 months
For plans with a 24-month contract: You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.
du Home Basic
The fastest entry-level home in the UAE.
Frequently asked questions
Enter your exact home location.
Whether you live in a building or a villa, please drop the pin on the correct location so we can get you connected faster.
Proof of residency (tenancy contract or utility bill)
Upload photos (or a PDF) of your tenancy contract or utility bill.
Pin your home location
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Please provide your contact details on the next screen
A du representative will contact you to provide you with the best du Home plan options for your neighbourhood.
Home Plans
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5G...Coming soon!
Your location is yet to receive a 5G setup. Meanwhile, you can instantly get connected through du Home Wireless 4G for your home.
Want a better deal?
Upgrade to Home Wireless Entertainment plan instead.
You’ll get Disney+, OSN+ and Amazon Prime for a year, plus Internet Calling Pack FREE for 12 months!
All this for just AED 100 more per month.