Unlimited Voice & Video Calls | Internet Calling

Internet Calling Pack

How to subscribe?

Please select a relevant package from below:

You Pay

AED 52.5 (Inclusive of 5% VAT)

You Get

Monthly Pack for Prepaid & Postpaid 30 days (auto renewal)

Enables you to make unlimited voice and video calls from your mobile. You will need a data package to make calls.

SMS "ICP" to 1012 to activate

You Pay

AED 5.25 (Inclusive of 5% VAT)

You Get

Daily Pack for Prepaid Only 1 day (no auto renewal)

1 GB data allowance for this pack enables you to make voice and video calls on the go from your mobile.

SMS "DICP" to 1012 to activate or dial 13535# to activate

You Pay

AED 105 (Inclusive of 5% VAT)

You Get

Monthly Pack for Home Only 30 days (auto renewal)

Enables you and all family members to make voice and video calls through the du home WiFi.

Dial 04 390 5555 to activate or click here

*Please note: Home and Prepaid customers can now activate the Internet Calling Pack via the du App from the ‘Manage Add ons’ section under the 3 dots next to the plan name.

Download du App now:

How does it work?

Once activated, download any one of the registered apps from the below table.
You can then make unlimited app-to-app calls or text anyone who downloads the app, across the globe.
You will be able to use the app on your mobile using mobile data and an active subscription to our Internet Calling Pack.
You’ll be able to use this app on WiFi if you subscribe for our Internet Calling Pack for Home. All devices connected to your home WiFi will have unlimited access to the app.

Apps to use with your Internet Calling Pack subscription.

VOICO

A great way to connect with family and friends or for business meetings!

BOTIM

Group chat & HD quality voice and video calls

Frequently asked questions

What are the benefits of Internet Calling Pack (ICP)?
- Chatting, voice note functions, picture/video sharing and contact and location sharing
- HD quality voice and video calls.
- Group chat (only on BOTIM).
How does daily ICP work?

With daily ICP (DICP) you get 1 GB data (valid for one day) for AED 5.25. This offer is only available to Prepaid customers.
Does DICP auto-renew?

No it doesn’t.
How will I be charged for DICP?

We’ll take your daily ICP subscription charge from your More Time balance only, so make sure it’s topped up before you subscribe.
What is the grace period for daily ICP?

DICP doesn’t auto-renew so there’s no grace period.
How many times can I activate DICP per day?

A maximum of three times.
How can I check my data balance?

Dial *135*35# or SMS ‘Bal’ or ‘Balance’ to 1355.
What happens when I finish my 1 GB?

Once your allowance is over, any other active data bundles you have will kick in. You can also re-subscribe for DICP as long as you have not exceeded the 3/day limit.

How do I subscribe to ICP?

Download one or more of the supported apps and register with your mobile number, follow the instructions below to activate the ICP pack you want, and start making unlimited app-to-app voice and video calls.
Note: All ICP packs auto-renew except for daily ICP.

Packs	Eligible plan	Activation channel
Monthly ICP	All Prepaid	Dial 13535#. SMS ��Netcall’ to 1355. MPOS 139#, select option 2, then option 1, then 111* for ‘More’ and then option 5.
Monthly ICP	All Postpaid	SMS ‘Netcall’ to 1355.
Daily ICP 1 GB	All Prepaid only	SMS ‘DICP’ to 1355. Dial 13535#.

Fixed (Consumer only):

Packs	Eligible plan	Activation channel
Monthly ICP	Fixed	Click here to activate

How do I unsubscribe from my ICP pack?

Mobile:

Packs	Eligible plan	Deactivation channel
Monthly ICP	All Prepaid	Dial 13535# or SMS ‘Stop Netcall’ to 1355.
Monthly ICP	All Postpaid	SMS ‘Stop Netcall’ to 1355.
Daily ICP 1 GB	All Prepaid only	Not required.

Fixed (Consumer only):

Packs	Eligible plan	Deactivation channel
Monthly ICP	Fixed	Click here

Note: If you’re a Prepaid customer, ICP will stay active until the expiry date (i.e. 30 days from activation). If you’re Postpaid or a Home customer, ICP will deactivate instantly.

How does ICP work inside and outside the UAE?

Inside the UAE	Outside the UAE
Make app-to-app voice and video calls around the world.	Make app-to-app voice and video calls to anyone in the UAE with an active ICP subscription.
Call any of your contacts with the same internet-calling app within UAE.	Call anyone in the UAE subscribed to ICP.
Basic Chat option will be available when you register with a valid UAE number.	To use ICP outside the UAE, make sure you’re roaming with us, and using a registered WiFi/mobile connection.
App-to-phone calls cannot be made with this service.

How will I be charged for ICP?

Prepaid:

For Extra and Easy Social Plan customers, charges will be deducted from either your limited or unlimited balance. For PAYG, Business Prepaid Hybrid or Auto-Top Up Plans, charges will be deducted from your More Time balance.
Postpaid:

Charges will be added to your monthly bill. If you deactivate in the middle of your cycle, your charges will be prorated. Multi SIM customers will only be charged on one line, but can use ICP from any of their lines.
Home:

Charges will be added to your monthly bill. If you deactivate in the middle of your cycle, your charges will be prorated. Any device connected to your home internet will be able to use ICP.
Who can subscribe to ICP?
- All Consumer and Business Prepaid and Postpaid customers
- All Consumer Home customers.
- All Data SIM customers
- All MNP Port-in customers Note: ICP services will not work on public WiFi or corporate networks.
How long is ICP valid for and how much does the pack cost?

Monthly ICP is valid for 30 days, and costs AED 52.5 for mobile users and AED 105 for fixed (i.e. Home) services. Monthly ICP packs auto-renew until cancelled. Daily ICP is valid for 1 day, and costs AED 5.25. This pack does not auto-renew.
Will Business customers also have unrestricted access to ICP?

All Business Postpaid customers can subscribe to this service. If you’re in an MPR or IPR price group, you can activate ICP by SMS. For all other corporate customers, you’ll need to contact your Account Manager or administrator to activate the service.
Can I get ICP with my mobile and fixed services at the same time?

Yes, you can. We’ll simply charge you separately for each.
If I subscribe to ICP on a fixed line, will all my connected devices have access to the supported apps?

Yes, they will.
Can I use ICP while roaming?

Yes, you can, as long as you’re on one of our roaming packs. Your data charges will be as per standard roaming rates or whichever roaming pack you are subscribed to.
For home services, what technology will support ICP services?

All our home access technology will support our ICP service.
How can I activate free ICP for People of Determination?

ICP service will be activated automatically for Free for People of Determination, after the successful validation of their documents.
I’ve subscribed to ICP on my mobile, why are calls to/from the BOTIM desktop app not working?

To use BOTIM on your desktop you need to make sure your computer is connected to your handset’s personal hotspot.
I’ve subscribed to ICP for Home, can I use the BOTIM desktop?

Yes, you can use the BOTIM desktop app to make unlimited calls as long as your device is connected to your home internet.

Unlimited Voice & Video Calls | Internet Calling | du™

Internet Calling Pack

How to subscribe?

You Pay

AED 52.5 (Inclusive of 5% VAT)

You Get

Monthly Pack for Prepaid & Postpaid 30 days (auto renewal)

SMS "ICP" to 1012 to activate

You Pay

AED 5.25 (Inclusive of 5% VAT)

You Get

Daily Pack for Prepaid Only 1 day (no auto renewal)

SMS "DICP" to 1012 to activate or dial *135*35# to activate

You Pay

AED 105 (Inclusive of 5% VAT)

You Get

Monthly Pack for Home Only 30 days (auto renewal)

Dial 04 390 5555 to activate or click here

*Please note: Home and Prepaid customers can now activate the Internet Calling Pack via the du App from the ‘Manage Add ons’ section under the 3 dots next to the plan name.

How does it work?

Apps to use with your Internet Calling Pack subscription.

VOICO

BOTIM

SMS "DICP" to 1012 to activate or dial 13535# to activate