SlideShare a Scribd company logo
Social Media
Strategy Workshop
6 March 2014
@japies
#ICSSocial
Our Partners
Agenda:
•

Introduction: why we are here, what we will discuss, what we wish to
accomplish

•

NSE report 2014

•

Social media overview: history, stats and case studies

•

Social media: sales, marketing, PR, CRM

•

How will you measure success?

•

Your organisation’s strategy

•

Detractors: what to do?
The Stats

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Here is a presentation that Amy Atkinson delivered on July 25, 2014 to the Nashville Chapter of the Association of Fundraising Professionals. The full-house crowd was an impressive group of nonprofit leaders gathered to discuss how nonprofits can leverage communication strategies to help their organizations reach their goals of branding, awareness, education and fundraising. We addressed the reality of small marketing teams and tiny communications budgets, and tips on establishing priorities and maximizing resources. We focused on content marketing and digital delivery channels.

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How has SM changed consumer
behavior?
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to engage actively with
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The Key principles


Conversation



Relevant



Strategy



Pictures



Policy



Original



Respond



Consistent



Current
SALES
• Don’t have a “one strategy fits
all” policy
• Where are your prospects
having conversations?
• Connect
• Listen
• Build a relationship
• Engage in a conversation
• Create content that adds value
• Drive users to your web site,
store, activations
MARKETING
• Efforts to create content
that attracts attention
and encourages readers
to share it with their
social networks
• Plan
• Goals
• Know each platform
• Have platform specific
goals
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•
•
•
•
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No more spray and pray
Monitor the conversation
Look for opportunities
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with journalists
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marketing
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print, TV, radio interviews /
releases.
• Share. Share. Share.

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CUSTOMER CARE
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have one?
• Its about the
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• Timeous.
• Others can see.
• Reward loyalty.
• Great cost saving tool.
STRATEGY
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your organisation?
• How do you go about setting
one up?
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business, marketing &
communication strategies.
• Don’t try to be what you are
not.
• From strategy comes action
plan.
• Be willing to be flexible.
• Constantly review.
POLICY
• Not easy to set-up
• Need to include in
employee agreements.
• Can it be enforced?
• Every-one now a spokes
person all the time.
• More guidelines.
• Train / inform your
team
• http://socialmediagovernance.com/policies/
MEASURE!
• Determine criteria
• Daily, weekly, monthly,
quarterly
• GA
• Facebook insights
• Measurement tools
• Do more of what worked
and less of what did not
• Discuss, debate and act
accordingly.
• Revise plans, action and
measure again.

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•
•
•
•
•
•
•

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Editor's Notes

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