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SOCIAL MEDIA
MASTERCLASS: 22
JUNE 2022
@japies @japies
What are the 12 MOST ESSENTIAL social
media principles.
Creating content
Twitter: what, how, ads, tagging, retweets.
Instagram: great pics, tagging, stories.
LinkedIn: why & how?
TikTok.
YouTube
Creating engagement.
Storytelling
Automation
Influencers
Understanding the statistics & analytics.
Workshop
contents
THE WHY? Generate
leads / sales
Build brand
equity
Position
services
Create
awareness
Drive traffic to your
online platforms
Tell your
story
TRUST
ENGAGEMEN
T
social media 22 June: Bredasdorp
12 social
media
principles
➡ Content
➡ Conversation
➡ Strategy
➡ Policy
➡ Respond
➡ Current
➡ Relevant
➡ Acknowledge
➡ Creative
➡ Original
➡ Consistent
➡ Analyse
social media 22 June: Bredasdorp
NEW
BUSINESS /
SALES
INFORM
CRM
MARKETING
PROMOTE
RECRUIT
NEWS
what do you wish to
accomplish?
A goal
withou
t a
plan is
just a
WISH!
Creating your content calendar
Creating content calendars
• Plan your content at least a
month in advance.
• Ensure that it is in sync
with your other
communications initiatives /
messages.
• Base your content on pre-
defined pillars /storylines.
• In your calendar have text,
images, gifts, videos, links.
Creating content calendars
• Don’t duplicate across FB,
Twitter and Instagram
• Ensure that images are
correctly sized for each
platform.
• Plan which posts to boost and
what the budget will be.
• Utilise all the various aspects
of the platforms: stories,
carousal, video, slideshows,
etc.
Creating content calendars
• Get your team’s buy-in /
approval
• Create designs in advance.
• Schedule posts where
possible.
• Be flexible wrt changes /
updates.
ENGAGEMENT RATE
‣ Above 1% engagement rate:good;
‣ 0.5%-0.99%: average;
‣ Below 0.5% engagement likely means that you
need to realign your messages to that of your
audience's expectations and in the process attract
more compelling and engaging messages from
your community members.
How to be successful
with Twitter
for Business
TWITTER FOR BUSINESS
TWITTER FOR BUSINESS
SETTING UP YOUR TWITTER FOR
BUSINESS ACCOUNT
TWITTER FOR BUSINESS: ESSENTIALS
social media 22 June: Bredasdorp
TWITTER FOR BUSINESS: ESSENTIALS
tiny url
correct
size
images
hashtag
tag
@menti
on
keep it
short
use
pics url
IMAGE DIMENSIONS
TWITTER FOR BUSINESS: TOOLS
tweetd
eck
sproutso
cial
hootsuit
e
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
How to be successful
with instagram
for Business
WHY INSTAGRAM
‣ STEP 1: Download and launch the app
Download the Instagram app for iOS from the App Store, Android from Google Play store or Windows Phone from
the Windows Phone Store. Once the app is installed on your mobile phone, tap to open it.
‣ STEP 2: Let us know who you are
Tap Sign Up, then enter your email address and tap Next, or tap Log in with Facebook to sign up with your Facebook
account.
‣ STEP 3: Set up a free business profile
Within the app, find Settings, then scroll down to Switch to business account. When you have a business account, you can
add pertinent business information such as opening hours, a business address or a phone number. Create a Business
Profile
‣ STEP 4: Post and follow users
Start posting content you'd like to see in your feed using relevant hashtags and start following similar accounts.
INSTAGRAM SET-UP: THE STEPS
INSTAGRAM: KEY POINTS
Adopt a’ Tribe’Mentality
๏ Uncover Niche Hashtags
๏ Look Toward Your Own Customers
๏ Make Your Activity Count
INSTAGRAM: KEY POINTS
๏Publish Goal-Driven Content
๏Craft Your Brand’s Narrative
๏Show Off Your Products
๏Engage With Influencers
๏Tap into the Power of Instagram Ads
INSTAGRAM: KEY POINTS
INSTAGRAM: IMAGE OPTIONS
FILT
ERS
EDIT
OPTI
ONS
INSTAGRAM: IMAGE OPTIONS
INSTAGRAM: IMAGE OPTIONS
social media 22 June: Bredasdorp
Creating success
with linkedIn
social media 22 June: Bredasdorp
Your page:
➡ Choosing a logo and cover photo
➡ Filling out your LinkedIn profile
➡ Jobs
➡ People
Content strategy:
➡ Question-based content
➡ Articles and industry-specific posts
➡ Resources and case studies
➡ Event coverage
➡ Employee showcases
➡ Culture-centric content
SETTING UP YOUR LI PAGE
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
Creating your content calendar
#hashtag basics
• They always start with # but they won’t
work if you use spaces, punctuation or
symbols.
• Make sure your accounts are
public. Otherwise, the hashtagged
content you write won’t be seen by any
non-followers.
• Don’t string too many words together. The
best hashtags tend to be relatively short
and easy to remember.
• Use relevant and specific hashtags. If it is
too obscure, it will be hard to find and it
won’t likely be used by other social media
users.
• Limit the number of hashtags you
use. More isn’t always better. It actually
looks spammy.
• Use niche hashtags. (longtail)
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
๏Know your audience.
๏Brand storytelling in
action.
๏Use content from your
community.
๏Give back.
๏Stand up for something
you believe in.
Key Points
• Long Facebook video
• Facebook LIVE
• Instagrids
• Curate user-generated content
on Instagram
• Create a short video or
boomerang on Instagram
• tell Instagram Stories
• tell Facebook Stories
• Always a attach images to
your tweets
Applications
• Spread your own hashtags
• Tap into a trending hashtag
• Create a YouTube channel
or playlist
• Use an infographic
• Create a SlideShare
presentation
Applications
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
The right influencer can
reach your target
audience, build trust, and
drive engagement. They
create original, engaging
content. They won’t be
keen to follow a template
advertising style provided
by your brand.
So, it’s critical to work only
with social media
influencers whose vision
aligns with your own.
influencers
In the US, people who
have bought something
based on influencer
recommendation:
• FB: 25%
• Twitter: 29%
• Instagram: 34 %
Three Types of Social Media
Influencers:
• General Influencer: 1m+, celebs:
most $$
• Industry Influencer: chefs, sports
figures and beauty gurus> less $$
but still costly
• Micro-Influencer: well known in
niche categories, considered
experts to be extremely trusted and
tend to have the most genuine
engagement with their followers.
influencers
IMPORTANT CONSIDERATIONS
• Know your audience
• Know their interests
• Your influencer budget
• Likes / follows: does not matter so
much
• Engagement more important
• The key is trust.
• Values in line with yours.
• Consistency is key.
• Be careful of overexposure:
sponsorship saturation
• Relevance
• Reach
ANALYSE
Analytics
• Analyse as often as you
can.
• Weekly highlights
• Monthly in detail
• Look at:
• growth
• engagement
• ads’ results
Analytics
• Stop doing what is not generating results.
• Do more of what works.
• Look at other brands to see what they do that works well.
• Don’t be scared to experiment!
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
social media 22 June: Bredasdorp
Tools to help you
• Planning
• Scheduling
• Management
• Hashtag
generator
• Design
Tools to help you
• monday.com
• hootsuite.com
• tweetdeck.com
• Hashtag
generator
https://inflact.com/tools/instagram-hashtag-generator/
• canva.com
essential #socialmedia
notes
offers &
shops
Never stop
checking your
analytics
respond
quickly
create
events
stick to
a plan
advertise
content to
suit the
platform
content to
suit the
audience
video
engage
exclusive
content /
offers
connect online
with offline
links to your
accounts
japie@interactiveconcepts.co.za
082 44 33 033

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social media 22 June: Bredasdorp

  • 3. What are the 12 MOST ESSENTIAL social media principles. Creating content Twitter: what, how, ads, tagging, retweets. Instagram: great pics, tagging, stories. LinkedIn: why & how? TikTok. YouTube Creating engagement. Storytelling Automation Influencers Understanding the statistics & analytics. Workshop contents
  • 4. THE WHY? Generate leads / sales Build brand equity Position services Create awareness Drive traffic to your online platforms Tell your story TRUST ENGAGEMEN T
  • 7. ➡ Content ➡ Conversation ➡ Strategy ➡ Policy ➡ Respond ➡ Current ➡ Relevant ➡ Acknowledge ➡ Creative ➡ Original ➡ Consistent ➡ Analyse
  • 9. NEW BUSINESS / SALES INFORM CRM MARKETING PROMOTE RECRUIT NEWS what do you wish to accomplish? A goal withou t a plan is just a WISH!
  • 11. Creating content calendars • Plan your content at least a month in advance. • Ensure that it is in sync with your other communications initiatives / messages. • Base your content on pre- defined pillars /storylines. • In your calendar have text, images, gifts, videos, links.
  • 12. Creating content calendars • Don’t duplicate across FB, Twitter and Instagram • Ensure that images are correctly sized for each platform. • Plan which posts to boost and what the budget will be. • Utilise all the various aspects of the platforms: stories, carousal, video, slideshows, etc.
  • 13. Creating content calendars • Get your team’s buy-in / approval • Create designs in advance. • Schedule posts where possible. • Be flexible wrt changes / updates.
  • 14. ENGAGEMENT RATE ‣ Above 1% engagement rate:good; ‣ 0.5%-0.99%: average; ‣ Below 0.5% engagement likely means that you need to realign your messages to that of your audience's expectations and in the process attract more compelling and engaging messages from your community members.
  • 15. How to be successful with Twitter for Business
  • 18. SETTING UP YOUR TWITTER FOR BUSINESS ACCOUNT
  • 19. TWITTER FOR BUSINESS: ESSENTIALS
  • 21. TWITTER FOR BUSINESS: ESSENTIALS tiny url correct size images hashtag tag @menti on keep it short use pics url
  • 23. TWITTER FOR BUSINESS: TOOLS tweetd eck sproutso cial hootsuit e
  • 26. How to be successful with instagram for Business
  • 28. ‣ STEP 1: Download and launch the app Download the Instagram app for iOS from the App Store, Android from Google Play store or Windows Phone from the Windows Phone Store. Once the app is installed on your mobile phone, tap to open it. ‣ STEP 2: Let us know who you are Tap Sign Up, then enter your email address and tap Next, or tap Log in with Facebook to sign up with your Facebook account. ‣ STEP 3: Set up a free business profile Within the app, find Settings, then scroll down to Switch to business account. When you have a business account, you can add pertinent business information such as opening hours, a business address or a phone number. Create a Business Profile ‣ STEP 4: Post and follow users Start posting content you'd like to see in your feed using relevant hashtags and start following similar accounts. INSTAGRAM SET-UP: THE STEPS
  • 30. Adopt a’ Tribe’Mentality ๏ Uncover Niche Hashtags ๏ Look Toward Your Own Customers ๏ Make Your Activity Count INSTAGRAM: KEY POINTS
  • 31. ๏Publish Goal-Driven Content ๏Craft Your Brand’s Narrative ๏Show Off Your Products ๏Engage With Influencers ๏Tap into the Power of Instagram Ads INSTAGRAM: KEY POINTS
  • 38. Your page: ➡ Choosing a logo and cover photo ➡ Filling out your LinkedIn profile ➡ Jobs ➡ People Content strategy: ➡ Question-based content ➡ Articles and industry-specific posts ➡ Resources and case studies ➡ Event coverage ➡ Employee showcases ➡ Culture-centric content SETTING UP YOUR LI PAGE
  • 42. #hashtag basics • They always start with # but they won’t work if you use spaces, punctuation or symbols. • Make sure your accounts are public. Otherwise, the hashtagged content you write won’t be seen by any non-followers. • Don’t string too many words together. The best hashtags tend to be relatively short and easy to remember. • Use relevant and specific hashtags. If it is too obscure, it will be hard to find and it won’t likely be used by other social media users. • Limit the number of hashtags you use. More isn’t always better. It actually looks spammy. • Use niche hashtags. (longtail)
  • 48. ๏Know your audience. ๏Brand storytelling in action. ๏Use content from your community. ๏Give back. ๏Stand up for something you believe in. Key Points
  • 49. • Long Facebook video • Facebook LIVE • Instagrids • Curate user-generated content on Instagram • Create a short video or boomerang on Instagram • tell Instagram Stories • tell Facebook Stories • Always a attach images to your tweets Applications
  • 50. • Spread your own hashtags • Tap into a trending hashtag • Create a YouTube channel or playlist • Use an infographic • Create a SlideShare presentation Applications
  • 56. The right influencer can reach your target audience, build trust, and drive engagement. They create original, engaging content. They won’t be keen to follow a template advertising style provided by your brand. So, it’s critical to work only with social media influencers whose vision aligns with your own. influencers In the US, people who have bought something based on influencer recommendation: • FB: 25% • Twitter: 29% • Instagram: 34 %
  • 57. Three Types of Social Media Influencers: • General Influencer: 1m+, celebs: most $$ • Industry Influencer: chefs, sports figures and beauty gurus> less $$ but still costly • Micro-Influencer: well known in niche categories, considered experts to be extremely trusted and tend to have the most genuine engagement with their followers. influencers IMPORTANT CONSIDERATIONS • Know your audience • Know their interests • Your influencer budget • Likes / follows: does not matter so much • Engagement more important • The key is trust. • Values in line with yours. • Consistency is key. • Be careful of overexposure: sponsorship saturation • Relevance • Reach
  • 59. Analytics • Analyse as often as you can. • Weekly highlights • Monthly in detail • Look at: • growth • engagement • ads’ results
  • 60. Analytics • Stop doing what is not generating results. • Do more of what works. • Look at other brands to see what they do that works well. • Don’t be scared to experiment!
  • 66. Tools to help you • Planning • Scheduling • Management • Hashtag generator • Design
  • 67. Tools to help you • monday.com • hootsuite.com • tweetdeck.com • Hashtag generator https://inflact.com/tools/instagram-hashtag-generator/ • canva.com
  • 68. essential #socialmedia notes offers & shops Never stop checking your analytics respond quickly create events stick to a plan advertise content to suit the platform content to suit the audience video engage exclusive content / offers connect online with offline links to your accounts