SlideShare a Scribd company logo
How to get
things done
Lessons from Yahoo,
Google, Netflix and
Meta.
Culture
Culture
A corporate culture that encourages innovation and experimentation, which
has been key to the company’s success.
This culture is reflected in the company’s values:
● Meritocracy
● Gratitude
● Transparency
● Open communication
● Teamwork
● Diverse perspectives
Meritocracy
● Set clear expectations
○ Specific goals and metrics for success (OKRs).
○ Providing feedback and coaching.
● Base decisions on objective criteria
● Transparency
○ 2-way.
○ Providing regular updates on metrics, rewards and
other key decisions.
● Growth mindset

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PepsiCo provided a safe harbor statement noting that any forward-looking statements are based on currently available information and are subject to risks and uncertainties. It also provided information on non-GAAP measures and directing readers to its website for disclosure and reconciliation. The document then discussed PepsiCo's business overview, including that it is a global beverage and convenient food company with iconic brands, $91 billion in net revenue in 2023, and nearly $14 billion in core operating profit. It operates through a divisional structure with a focus on local consumers.

peppepsipepsico
Data &
Algorithms
● Invest in tools for making informed decisions.
● The company relies heavily on data and algorithms to drive continuous improvement and to
identify and address potential problems.
● Few examples:
○ Search: Use data to analyze user behavior and preferences, which helps the company
to tailor its products and services to meet the needs of each user.
○ Ads: Uses algorithms to optimize the performance of its products, which helps to
improve the user experience.
○ Netflix: Allows for accurate predictions about customer behavior and helps guide
strategic decision making (e.g. should we have 2nd season for Alternated Carbon?)
Data & Algorithms
Leadership
Leadership
A critical factor in the success of any organization.
Leaders are expected:
● Freedom and responsibility
● Adapt to change: Technologies, Businesses.
● Leaders are encouraged to take risks and think creatively.
● Visionaries who can inspire and motivate their teams.
● Foster a culture of transparency and open communication.

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1. The document discusses hiring the right team and building a strong company culture. It emphasizes that the first hires will dictate much of what follows, so one should avoid common mistakes and hire only A+ talent. 2. Company culture should not be stated but lived out through actions. It's important but difficult to build a culture that aligns people and allows the company to attract top talent. 3. The new role is chief people officer, and the priorities are to hire 3 excellent teams not just 1, take time with hiring and get help from professionals when filling the first roles.

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Adaptability
Adaptability
Adaptability
● Stay ahead of the game by being agile and open to change.
● Being willing to take risks and embrace new technologies and approaches, as well
as being able to pivot quickly when necessary:
○ React
○ GraphQL
○ Hadoop
○ Open Compute Project
○ PyTorch
● Constantly seeking out new opportunities:
○ Google: Glass, Wave, Buzz, Google+
○ Meta: Home, Slingshot, Beacon, Deals, Gifts.
Teamwork

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Cross-functional teams - Composed of individuals with different backgrounds, skills,
and perspectives to work on a particular project (e.g. Rooms project at Meta).
Psychological safety -The feeling of being able to take risks and speak up without
fear of retribution.
Agile methodology
● Emphasizes iterative development and rapid prototyping.
● Allows teams to work together to quickly test and refine ideas, leading to faster
and more efficient product development.
Teamwork #1
Communication and transparency
● Team members are encouraged to share their progress and ideas openly
with one another.
● Ensure that everyone is on the same page and that any issues or concerns
can be addressed in a timely manner.
Empowering employees
● Take ownership of their work
● Encourages them to contribute their ideas and expertise to projects.
Teamwork #2
Innovation
Innovation
● Innovative approach to problem-solving: Containers, Borg/K8B, ML/AI platforms.
● Encourages its employees to think creatively and take risks:
○ Gmail/GMap
○ FB Marketplace, Rooms.
○ Instagram NFTs
● Investing in research and development to drive innovation:
○ FB - LLaMA
○ Google - Bard (ChartGPT competitor).
■ ChatGPT is based on the GPT-3 language model, which is likewise based on
Transformer.
■ Transformer was created and open-sourced by Google Research in 2017.

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Customer
Focus
Customer Focus
● A strong emphasis on customer
needs/satisfaction.
● Constantly working to improve
● Uses data to drive continuous
improvement.
"In the old world, you devoted
30% of your time to building
a great service and 70% of
your time to shouting about
it. In the new world, that
inverts." - Bezos
Diversity
Diversity
● A diverse workforce leads to better ideas and decision-making
(e.g. Meta/Google on any new products).
● This includes actively recruiting a diverse workforce and
fostering a culture that values and respects diverse
perspectives.
● Commitment to diversity has helped the company to better
understand and serve its users.

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In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods. Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design. For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/

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Let’s go
deeper
DevOps #1
Emphasis on automation
● Emphasizes automation at every stage of the software development lifecycle.
● From build and deployment to testing and monitoring, automation is used to:
○ Improve efficiency
○ Reduce errors
○ Enable faster releases.
Focus on reliability
● Ensure that software is as reliable and error-free as possible.
● A combination of automation, testing, and monitoring tools to detect and resolve
issues quickly.
● SLA/SLO
DevOps #2
Containers and microservices
● Containers allow for fast and consistent deployment of applications
● Microservices enable teams to break down applications into smaller, more
manageable components that can be developed and deployed independently.
● Service vs Library.
Data-driven
● Leveraging metrics and analytics to track performance and make informed
decisions.
● Helps teams identify areas for improvement and make data-backed decisions
about how to optimize their processes.
Specialist Vs Own what you built
The software development lifecycle

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This document provides an overview of agile practices for product management. It begins with definitions of agile and its principles, which emphasize iterative development, collaboration between teams, and frequent delivery of working software. The document then outlines the typical agile procedure, including sprints, iterations, and product backlogs. It discusses various roles like product owners, coaches, and designers. It also covers practices for effective meetings, prioritizing work, designing user stories, testing, and ensuring quality through continuous delivery.

extreme programmingmanagementagile
Resources
● Agile manifesto
● Product excellence best practices
● Devops as a competitive
advantage
● Full cycle developers at netflix
● hbr.org/2008/04/reverse-engineeri
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How to get things done - Lessons from Yahoo, Google, Netflix and Meta

  • 1. How to get things done Lessons from Yahoo, Google, Netflix and Meta.
  • 3. Culture A corporate culture that encourages innovation and experimentation, which has been key to the company’s success. This culture is reflected in the company’s values: ● Meritocracy ● Gratitude ● Transparency ● Open communication ● Teamwork ● Diverse perspectives
  • 4. Meritocracy ● Set clear expectations ○ Specific goals and metrics for success (OKRs). ○ Providing feedback and coaching. ● Base decisions on objective criteria ● Transparency ○ 2-way. ○ Providing regular updates on metrics, rewards and other key decisions. ● Growth mindset
  • 6. ● Invest in tools for making informed decisions. ● The company relies heavily on data and algorithms to drive continuous improvement and to identify and address potential problems. ● Few examples: ○ Search: Use data to analyze user behavior and preferences, which helps the company to tailor its products and services to meet the needs of each user. ○ Ads: Uses algorithms to optimize the performance of its products, which helps to improve the user experience. ○ Netflix: Allows for accurate predictions about customer behavior and helps guide strategic decision making (e.g. should we have 2nd season for Alternated Carbon?) Data & Algorithms
  • 8. Leadership A critical factor in the success of any organization. Leaders are expected: ● Freedom and responsibility ● Adapt to change: Technologies, Businesses. ● Leaders are encouraged to take risks and think creatively. ● Visionaries who can inspire and motivate their teams. ● Foster a culture of transparency and open communication.
  • 11. Adaptability ● Stay ahead of the game by being agile and open to change. ● Being willing to take risks and embrace new technologies and approaches, as well as being able to pivot quickly when necessary: ○ React ○ GraphQL ○ Hadoop ○ Open Compute Project ○ PyTorch ● Constantly seeking out new opportunities: ○ Google: Glass, Wave, Buzz, Google+ ○ Meta: Home, Slingshot, Beacon, Deals, Gifts.
  • 13. Cross-functional teams - Composed of individuals with different backgrounds, skills, and perspectives to work on a particular project (e.g. Rooms project at Meta). Psychological safety -The feeling of being able to take risks and speak up without fear of retribution. Agile methodology ● Emphasizes iterative development and rapid prototyping. ● Allows teams to work together to quickly test and refine ideas, leading to faster and more efficient product development. Teamwork #1
  • 14. Communication and transparency ● Team members are encouraged to share their progress and ideas openly with one another. ● Ensure that everyone is on the same page and that any issues or concerns can be addressed in a timely manner. Empowering employees ● Take ownership of their work ● Encourages them to contribute their ideas and expertise to projects. Teamwork #2
  • 16. Innovation ● Innovative approach to problem-solving: Containers, Borg/K8B, ML/AI platforms. ● Encourages its employees to think creatively and take risks: ○ Gmail/GMap ○ FB Marketplace, Rooms. ○ Instagram NFTs ● Investing in research and development to drive innovation: ○ FB - LLaMA ○ Google - Bard (ChartGPT competitor). ■ ChatGPT is based on the GPT-3 language model, which is likewise based on Transformer. ■ Transformer was created and open-sourced by Google Research in 2017.
  • 18. Customer Focus ● A strong emphasis on customer needs/satisfaction. ● Constantly working to improve ● Uses data to drive continuous improvement. "In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts." - Bezos
  • 20. Diversity ● A diverse workforce leads to better ideas and decision-making (e.g. Meta/Google on any new products). ● This includes actively recruiting a diverse workforce and fostering a culture that values and respects diverse perspectives. ● Commitment to diversity has helped the company to better understand and serve its users.
  • 22. DevOps #1 Emphasis on automation ● Emphasizes automation at every stage of the software development lifecycle. ● From build and deployment to testing and monitoring, automation is used to: ○ Improve efficiency ○ Reduce errors ○ Enable faster releases. Focus on reliability ● Ensure that software is as reliable and error-free as possible. ● A combination of automation, testing, and monitoring tools to detect and resolve issues quickly. ● SLA/SLO
  • 23. DevOps #2 Containers and microservices ● Containers allow for fast and consistent deployment of applications ● Microservices enable teams to break down applications into smaller, more manageable components that can be developed and deployed independently. ● Service vs Library. Data-driven ● Leveraging metrics and analytics to track performance and make informed decisions. ● Helps teams identify areas for improvement and make data-backed decisions about how to optimize their processes.
  • 24. Specialist Vs Own what you built The software development lifecycle
  • 25. Resources ● Agile manifesto ● Product excellence best practices ● Devops as a competitive advantage ● Full cycle developers at netflix ● hbr.org/2008/04/reverse-engineeri ng-googles-innovation-machine ● 2022-year-summary-books-and-runni ng/