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Client Conversation Guide
Ido Green
Developer Advocate
OCT 2017
87% of B2C marketers in the US believe
chatbots and digital assistants will play a
significant role in marketing before 2021.
—eMarketer
Conversational
computing is
here to stay
Technology breakthroughs enable
a more natural conv. experience
Popular platforms have made
engaging with assistants mainstream
Empowered users required
customized support
Competition
will intensify,
often redefining
your product
category

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LO2 - Lesson 2 - Resources
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The document discusses the resources needed to create a digital game, including hardware, software, and describing system requirements. It explains that resources include any physical equipment or programs required to complete the project. The goals are to understand hardware and software used in game development, know the system requirements of chosen development software, and be able to describe the necessary resources. It provides categories of hardware and software and prompts the reader to list what they would need and why, along with researching system requirements.

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LO1 - Lesson 10 - Feedback
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This document discusses hardware and peripherals used for video games. It defines hardware as the physical parts of a device like the power source and processor. Peripherals are devices that connect to hardware but are not the main parts, and can include things like controllers, displays, and storage devices. The document encourages using feedback to improve work by describing the role of peripherals in more technical detail for different hardware devices.

improvementsnationalshardware
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This case study on focuses on the Kroger voice action. This involved speaking about design hurdles as a designer, user pain points, how to design a voice product, as well as how to approach prototyping and usability testing.

vuivoice interfaceprototype
Mobile-first
changed our
world in less
than 10 years
Promotion and
Distribution will
need to be
optimized for
assistive AI
Brands will be
assessed as
people
A conversational era
• FUNNY
• QUIRKY
• SERIOUS
8
Meet the Google Assistant
Ask it questions. Tell it to do things. It���s your own
personal Google, always ready to help.

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This document discusses hardware devices used for digitizing documents. It categorizes input devices like scanners and cameras, output devices like computer monitors, and storage devices like hard drives. The document explains that digitizing means converting documents to digital format using hardware like computers, scanners, cameras, and graphics tablets. Scanners allow high quality digitization but are slow, while cameras provide lower quality but are easier to use. Graphics tablets allow drawing directly on the computer screen. The document provides details on how each device can be used to digitize documents and their relative benefits and drawbacks.

emscreativeimedia
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This document summarizes a keyboard case for the 9.7-inch iPad Pro. It notes that the Bluetooth keyboard case transforms the iPad Pro into a portable MacBook. The case is compatible with the 2016 9.7-inch iPad Pro as well as the iPad Air 2 and Air 1. It has a slim aluminum design, a tilt-able stand, and a backlit keyboard. When opened, it automatically turns the keyboard on and pairs it to the iPad via Bluetooth.

ipad pro
Designing Voice-Driven Game Experiences | Dave Isbitski
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Delivered at Casual Connect USA. Game developers often wonder what’s next. Is it AR? VR? One new technology we don’t need to wonder about is Voice Interfaces. Voice command interfaces aren’t a question of ‘if’ or ‘when’ anymore; they’re already happening. In this session you will hear about the most common (and amusing) traps developers fall into when designing audio interfaces and learn industry best practices for designing apps and games that work with voice services.

dave isbitskicasual connectadaptive design
Ready to
help across
100M+ devices
The Google Assistant - Macro View (October 2017)
Location & Context awareness
Knowledge Graph
Identity
Payments
Structured Data Markup
Natural Language Understanding
Machine Learning
Individual speech recognition
Built on cutting edge Google tech
70% of
requests are
in natural
language
How much time is left
on my banana bread?
You’ve got 5 minutes
and 12 seconds to go

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Direct contextual assistance can now be accessed by touching and holding the home button on Android devices running Marshmallow. The update allows for voice interactions with supported apps, such as asking music questions to TuneIn. Users can also directly share content between apps for specific contacts. Battery life is improved through features like Doze that puts the device in a sleep state when inactive, and App Standby limits battery usage from seldom used apps. The update also enhances privacy, security, and usability.

Top 10 alexa use cases
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The document discusses 10 potential use cases for the Amazon Echo in an office setting. These include ordering supplies with a voice command, using IFTTT to connect services not natively supported by Echo, managing to-do lists, translating sentences into other languages, playing ambient music, controlling connected vacuums and booking rides with Lyft or Uber. Other uses are interacting with HipChat via voice, tracking car data with Automatic, and using the Skill Finder to discover new skills.

alexa
Amazon Echo
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Amazon Echo

The document describes the Amazon Echo, a smart speaker controlled by voice commands. It has 7 microphones that use beamforming technology to hear commands from any direction. The Echo's artificial intelligence, Alexa, is always listening for a wake word and can provide information, music, news and more through voice interaction or a companion app. The Echo has advanced audio capabilities with 360 degree sound from its dual speakers. While convenient, it only supports English and requires internet access and electricity to function.

Voice Typing Tap Google Lens
Coming soon
Talk
Tap
Type
Helping you get things done
Enjoy music & movies
Listen to news
Control devices around your home
Communicate with others
And more use cases through
Actions on Google
Order goods & services
Structured
Data Markup

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This document discusses a software lesson about understanding the capabilities and limitations of game creation software. It instructs the reader to play games on the Flowlab website and analyze their key features. The goals of the lesson are to be able to identify capabilities and limitations of software, and research a range of game creation options. The reader is then asked to sign up for Flowlab and review its main tools, capabilities, limitations, and compare it to other software by describing features in detail and reviewing ease of use.

emsnationalscreative
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This document provides an overview and guide for using an iPad for beginners. It covers unboxing the iPad, setting up identity and location services, backing up data, and using dictation. It also gives a guided tour of the iPad interface including the home screen, dock, apps, settings, and searching. Additional sections explain how to use the App Store to install apps, and iTunes to play music and videos that are in the user's iTunes library. The document concludes with recommendations for the top ten beginner apps to download for free.

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Digital assistants are becoming more common and will play a significant role in marketing by 2021. The Google Assistant is available across 400 million devices and uses technologies like natural language understanding, machine learning, and the Google Knowledge Graph to be helpful, harmless, and honest. Brands will need to develop conversational strategies and personas to take advantage of interactions moving beyond keywords to short phrases about tasks like "I want to buy" or "I want to know".

strategy
A growing
audience:
devices
JapaneseGerman
A growing
audience:
languages FR French CA French
Korean
UK English AU English CA English
US English
UI Options
enable new
use cases
Apps for
families
* US-only

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Voice search usage has started to take off in certain contexts, but only a few brands have developed innovative strategies to take advantage. This presentation looks at the ways in which people use voice search, why they use it, and how brands can deliver the right content to fulfil these needs.

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aiadvertising
Templates
get you up
and running
* Only in US-English
Apps have
transactional
capabilities
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Google-Facilitated
Payments
Seamless
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enables discovery
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The document discusses the importance of delivering exceptional customer experiences in the era of the customer-activated enterprise. It emphasizes that knowledge and communication must come before products and services to provide uninterrupted experiences on a global scale through agile content strategies. LOGOS Translation Solutions is presented as a company with over 35 years of experience in localization that can help achieve this through its large network of translators and high volume of annual translations across many languages and file formats.

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The document discusses online qualitative research tools and methods. It provides a history of the company Itracks and how online qualitative research has evolved since the 1990s with the growth of the internet. It then outlines several online qualitative research techniques like online focus groups, bulletin board focus groups, and additional services like iMarkIt for concept testing. It discusses the advantages of these online qualitative methods and how they can support quantitative research.

2008 site
Ok Google, talk
to __________.
Ok Google, connect
me with __________.
Ok Google, get
__________.
Shortcuts drive
re-engagement
Reach new users across
100M+ devices
Benefit from first-mover advantage
on a new uncrowded platform
Authentically connect through a
conversation with new and existing users
Develop technical know-how
and help shape the platform
The time is
right to build
apps for the
Assistant
The Google Assistant - Macro View (October 2017)

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googlecloud
Some insights
from Google
Conversation is
not just about
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retrieval
To be assistive
be everywhere
your users are
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voicetechnologyamazon
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googlemarketingdigital marketing
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Check my presentation about challenges we're facing with voice and how to successfully getting started. Also viewable online: https://pasteapp.com/p/ANdFfwH2si9

voicetechnologyassistant
Interactions will
move beyond
keywords
Weather
San Francisco
Today
What’s the
weather today?
How to get started
Find the
micro-moments
where you can
become
assistive
I want to buy...
I want to go...
I want to know...
I want to do...
I want to know...
I want to go...
I want to do...
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market reportfacebook marketingfacebook
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Content is created by multiple authors across the business, and then manipulated by other departments for their own use and audience. This Content Conveyor Belt may be efficient, but is fraught with risk for content accuracy and consistency. Engineering creates feature specs, used by Tech Writers to create user documentation; user guides are used by Marketing to understand how to position the product and the subtle differences between features. With each author modifying information for their own use, who is in charge of ensuring that inconsistencies have not developed from one type of document to another? If Marketing changes a feature name to avoid a similarity to a competitor, does this change get relayed back up through the conveyor belt?

SXSW 2017 Mitchell Takeaways
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The document summarizes the key takeaways from a conference attended by Mitchell Delegates. It discusses several topics covered at sessions including virtual reality, storytelling with data, chatbots and artificial intelligence, the rise of bots, influencer marketing, neuroscience in advertising, the future of connection, immersive storytelling, and the use of GIFs. For each session, 3-4 brief points are provided highlighting important insights or lessons learned.

sxsw2017
Develop a
persona
Optimize your
content for the
Google Assistant
Explore: developers.google.com/actions
NLP: dialogflow.com/google-assistant
Developer community: g.co/actionsdev
Our mailing list:
assistant.google.com/developer
Tools & partners :
developers.google.com/actions/tools/
Useful Resources
+GreenIdo
@GreenIdo

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