The document discusses implications of a report on higher education in a Web 2.0 world for IT service departments. It suggests that IT services embrace cloud computing and make use of social web tools. Departments should provide infrastructure while respecting user preferences and explore opportunities like new funding models. Risk management, resource investigation, and frameworks are recommended to guide strategic deployment of new technologies.
Slides for a paper by Brian Kelly, UKOLN presented at the W4A 2007 conference in Banff, Canada in May 2007.
See http://www.ukoln.ac.uk/web-focus/events/conferences/w4a-2007/
Brian Kelly gave a presentation on new digital technologies and their uses. He discussed concepts like Web 2.0, social media, mobile access, and cloud computing. He acknowledged challenges like sustainability, privacy, and organizational barriers, but argued against overly simplistic or fundamentalist approaches. A balanced, managed approach was needed to harness new technologies while mitigating risks.
New to the Sector? New to Web Management? New to IWMW?
Talk by Brian Kelly, UKOLN on "New to the Sector? New to Web Management? New to IWMW?" given at UKOLN's IWMW 2012 event held in Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/newcomers/
Slides for a talk on "What Can We Learn From Amplified Events?" given by Brian Kelly, UKOLN at the University of Girona on 2 September 2010.
See http://www.ukoln.ac.uk/web-focus/events/seminars/girona-2010/
Slides for a talk on "Engagement, Impact, Value: Introduction " given by Brian Kelly, UKOLN in Manchester on 24 May 2010.
See http://www.ukoln.ac.uk/web-focus/events/workshops/engagement-impact-value-201005/
The Use of the Social Web in Scholarly Communication
The document discusses the role of social web tools like blogs, microblogs, wikis and social sharing in scholarly communication. It describes the author's personal experiences using these tools to support writing a paper, get feedback and maximize the paper's impact. However, it also notes challenges like not all researchers finding these tools suitable, sustainability issues if services disappear, and lack of clear evidence on tangible benefits. More research is needed but some researchers are starting to adopt these tools.
“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”
The document discusses various challenges and barriers to the successful adoption of Library 2.0 and Web 2.0 technologies. It identifies issues such as sustainability of third-party services, data lock-in, lack of expertise, inappropriate content, and accessibility concerns. It proposes balanced approaches to address these barriers, including risk assessment and management, staff development, clarifying responsibilities, and embracing new media literacy.
The document introduces Web 2.0 technologies like blogs, wikis, RSS, social networking, and mashups. It discusses how libraries and information professionals can use these tools to engage with users, share resources and monitor discussions. Specific examples are provided of blogs being used for marketing and keeping up with developments, wikis for collaboration, Flickr and del.icio.us for sharing photos and bookmarks. Risk management strategies for adopting new technologies are also outlined.
Slides for talk on "Organisational Use of Twitter" given by Brian Kelly, UKOLN at a workshop on "Engagement, Impact, Value" on 24 May 2010.
See http://www.ukoln.ac.uk/web-focus/events/workshops/engagement-impact-value-201005/
Presentation given by Marieke Guy on "Preservation for the Next Generation" at the Internet Librarian International 2008 conference held at the Novotel London West, London on 16th October 2008.
Mobile Technologies: Why Library Staff Should be Interested
The document discusses how library staff should be interested in mobile technologies. It provides examples of how the speaker uses their mobile device for professional purposes like consuming content on RSS feeds and social media, enhancing productivity with apps, and developing networks. The speaker argues mobile devices provide opportunities to support teaching, learning and research in libraries, and that libraries need to support information and new media literacy in this changing environment.
Slides for the Conclusions session at the IWMW 2012 event held at the University of Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/conclusions/
The Social Web and the Information Professional: Risks and Opportunities
Rehearsal of a talk on "The Social Web and the Information Professional: Risks and Opportunities" given by Brian Kelly, UKOLN at a CILIP Council meeting on 29 April 2009. The recording took place on 24 April 2009.
See http://www.ukoln.ac.uk/cultural-heritage/events/cilip-council-2009/
The Future for Educational Resource Repositories in a Web 2.0 World
Slides for a talk on "The Future for Educational Resource Repositories in a Web 2.0 World" given by Brian Kelly, UKOLN at an Edspaces workshop held at the University of Southampton on 4 November 2009.
See http://www.ukoln.ac.uk/web-focus/events/workshops/edspace-2009/
The welcome slides given by Brian Kelly, UKOLN at UKOLN's IWMW 2012 event held at the University of Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/welcome/
What Does Openness Mean To The Openness Museum Community
Slides used in a professional forum on "What Does Openness Mean To The Museum Community" given at the Museums and Web 2008 conference.
See http://www.ukoln.ac.uk/web-focus/events/conferences/mw-2008/openness-forum/
The document discusses the University of Wales Newport's blogging service which is part of their online learning platform. It provides an overview of the facilities available, how blogs are used, and usage statistics. It then describes how the blogging service was established by reviewing needs, choosing the Community Server product, and gradually launching the service to users.
Let's Do It Now! Mainstream Uses Of Collaborative Technologies
This document discusses strategies for mainstream adoption of collaborative technologies like blogs and wikis in organizations. It acknowledges barriers like legal risks, inertia and cultural resistance. It recommends addressing barriers through advocacy, listening to users, flexible policies, and safe experimentation. Risks can be minimized through approaches like piloting technologies at events and supporting widely-used external services. Adopting principles of openness, user focus, and collaboration from Web 2.0 can help organizations overcome conservatism and benefit users.
Slides for talk on "Realising The Potential Of Web 2.0" given at the NordLib 2.0 conference on "Get Inspired by Web 2.0 for Libraries".
See http://www.ukoln.ac.uk/web-focus/events/conferences/nordlib2.0-2008/
Web 2.0: How Should IT Services and the Library Respond?
Slides used by Brian Kelly, UKOLN at a meeting on "Web 2.0: How Should IT Services and the Library Respond?" held at the University of Nottingham, on 16 November 2006.
Exploiting The Potential Of Blogs and Social Networks Introduction lisbk
Slides used in the Introduction talk at the UKOLN workshop on "Exploiting The Potential Of Blogs and Social Networks ".
See http://www.ukoln.ac.uk/web-focus/events/workshops/blogs-social-networks-2007/talks/introduction/
This document provides a summary of a blog post from 2009 discussing technology trends and forecasting the future. It begins by describing the optimistic views of technologies at the time, like videoconferencing and Twitter. However, it notes critics who argue this is "technological determinism" that promises more than technologies deliver.
The blog post then discusses an approach the author took - forecasting technologies backwards in time to give plausible reasons for their demise. For example, it suggests Twitter would not scale and become "clogged", seen as similar to email spam, and be replaced by meeting in real pubs with real friends. For videoconferencing, it speculates research may find people prefer face-to-face meetings and
Talk on "Community Led Activities" given at JISC Emerge online event on 7 June 2007.
See http://www.ukoln.ac.uk/web-focus/events/online/emerge-2007-06/
Accessibility 2.0: People, Policies and Processeslisbk
Slides for a paper by Brian Kelly, UKOLN presented at the W4A 2007 conference in Banff, Canada in May 2007.
See http://www.ukoln.ac.uk/web-focus/events/conferences/w4a-2007/
Brian Kelly gave a presentation on new digital technologies and their uses. He discussed concepts like Web 2.0, social media, mobile access, and cloud computing. He acknowledged challenges like sustainability, privacy, and organizational barriers, but argued against overly simplistic or fundamentalist approaches. A balanced, managed approach was needed to harness new technologies while mitigating risks.
New to the Sector? New to Web Management? New to IWMW?lisbk
Talk by Brian Kelly, UKOLN on "New to the Sector? New to Web Management? New to IWMW?" given at UKOLN's IWMW 2012 event held in Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/newcomers/
Slides for a talk on "What Can We Learn From Amplified Events?" given by Brian Kelly, UKOLN at the University of Girona on 2 September 2010.
See http://www.ukoln.ac.uk/web-focus/events/seminars/girona-2010/
Slides for a talk on "Engagement, Impact, Value: Introduction " given by Brian Kelly, UKOLN in Manchester on 24 May 2010.
See http://www.ukoln.ac.uk/web-focus/events/workshops/engagement-impact-value-201005/
The Use of the Social Web in Scholarly Communicationlisbk
The document discusses the role of social web tools like blogs, microblogs, wikis and social sharing in scholarly communication. It describes the author's personal experiences using these tools to support writing a paper, get feedback and maximize the paper's impact. However, it also notes challenges like not all researchers finding these tools suitable, sustainability issues if services disappear, and lack of clear evidence on tangible benefits. More research is needed but some researchers are starting to adopt these tools.
“Library 2.0: Balancing the Risks and Benefits to Maximise the Dividends”bridgingworlds2008
The document discusses various challenges and barriers to the successful adoption of Library 2.0 and Web 2.0 technologies. It identifies issues such as sustainability of third-party services, data lock-in, lack of expertise, inappropriate content, and accessibility concerns. It proposes balanced approaches to address these barriers, including risk assessment and management, staff development, clarifying responsibilities, and embracing new media literacy.
The document introduces Web 2.0 technologies like blogs, wikis, RSS, social networking, and mashups. It discusses how libraries and information professionals can use these tools to engage with users, share resources and monitor discussions. Specific examples are provided of blogs being used for marketing and keeping up with developments, wikis for collaboration, Flickr and del.icio.us for sharing photos and bookmarks. Risk management strategies for adopting new technologies are also outlined.
Slides for talk on "Organisational Use of Twitter" given by Brian Kelly, UKOLN at a workshop on "Engagement, Impact, Value" on 24 May 2010.
See http://www.ukoln.ac.uk/web-focus/events/workshops/engagement-impact-value-201005/
Presentation given by Marieke Guy on "Preservation for the Next Generation" at the Internet Librarian International 2008 conference held at the Novotel London West, London on 16th October 2008.
Mobile Technologies: Why Library Staff Should be Interestedlisbk
The document discusses how library staff should be interested in mobile technologies. It provides examples of how the speaker uses their mobile device for professional purposes like consuming content on RSS feeds and social media, enhancing productivity with apps, and developing networks. The speaker argues mobile devices provide opportunities to support teaching, learning and research in libraries, and that libraries need to support information and new media literacy in this changing environment.
Slides for the Conclusions session at the IWMW 2012 event held at the University of Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/conclusions/
The Social Web and the Information Professional: Risks and Opportunitieslisbk
Rehearsal of a talk on "The Social Web and the Information Professional: Risks and Opportunities" given by Brian Kelly, UKOLN at a CILIP Council meeting on 29 April 2009. The recording took place on 24 April 2009.
See http://www.ukoln.ac.uk/cultural-heritage/events/cilip-council-2009/
The Future for Educational Resource Repositories in a Web 2.0 Worldlisbk
Slides for a talk on "The Future for Educational Resource Repositories in a Web 2.0 World" given by Brian Kelly, UKOLN at an Edspaces workshop held at the University of Southampton on 4 November 2009.
See http://www.ukoln.ac.uk/web-focus/events/workshops/edspace-2009/
The welcome slides given by Brian Kelly, UKOLN at UKOLN's IWMW 2012 event held at the University of Edinburgh on 18-20 June 2012.
See http://iwmw.ukoln.ac.uk/iwmw2012/talks/welcome/
What Does Openness Mean To The Openness Museum Communitylisbk
Slides used in a professional forum on "What Does Openness Mean To The Museum Community" given at the Museums and Web 2008 conference.
See http://www.ukoln.ac.uk/web-focus/events/conferences/mw-2008/openness-forum/
The document discusses the University of Wales Newport's blogging service which is part of their online learning platform. It provides an overview of the facilities available, how blogs are used, and usage statistics. It then describes how the blogging service was established by reviewing needs, choosing the Community Server product, and gradually launching the service to users.
Let's Do It Now! Mainstream Uses Of Collaborative Technologieslisbk
This document discusses strategies for mainstream adoption of collaborative technologies like blogs and wikis in organizations. It acknowledges barriers like legal risks, inertia and cultural resistance. It recommends addressing barriers through advocacy, listening to users, flexible policies, and safe experimentation. Risks can be minimized through approaches like piloting technologies at events and supporting widely-used external services. Adopting principles of openness, user focus, and collaboration from Web 2.0 can help organizations overcome conservatism and benefit users.
Slides for talk on "Realising The Potential Of Web 2.0" given at the NordLib 2.0 conference on "Get Inspired by Web 2.0 for Libraries".
See http://www.ukoln.ac.uk/web-focus/events/conferences/nordlib2.0-2008/
Web 2.0: How Should IT Services and the Library Respond?lisbk
Slides used by Brian Kelly, UKOLN at a meeting on "Web 2.0: How Should IT Services and the Library Respond?" held at the University of Nottingham, on 16 November 2006.
The document discusses the University of Wales, Newport's strategy for adopting and supporting Web 2.0 technologies to enhance the student experience. It outlines how the university changed its approach from focusing only on course materials to recognizing how technologies like blogs, wikis and social networking could improve communication between students, staff and the university. The strategy aims to provide some Web 2.0 services while also supporting external tools, address technical, teaching and marketing challenges, and fully deploy these technologies in the next academic year.
The document discusses the University of Wales, Newport's strategy for adopting and supporting Web 2.0 technologies to enhance the student experience. It outlines how the university initially focused on using its virtual learning environment (VLE) to distribute course materials but has since recognized the importance of social technologies. The strategy updates the IT strategy to support emerging technologies like blogs and wikis and become a more agile service. It also discusses the technical, teaching, marketing, and legal challenges of implementing this new approach.
Slides from a talk by
Michael Webb on "Developing a Web 2.0 Strategy" given at the Institutional Web Management Workshop (IWMW) 2006 on 14 June 2006.
See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2006/talks/webb/
Virtual Space for All: The Opportunities and Challenges Provided by the Socia...lisbk
Slides for a talk on "Virtual Space for All: The Opportunities and Challenges Provided by the Social Web" given by Brian Kelly, UKOLN at the CILIP-Wales 2009 conference
See http://www.ukoln.ac.uk/cultural-heritage/events/cilip-wales-2009/
Technological Challenges Posed By Web 2.0 discusses how Web 2.0 has changed the rules for e-learning by providing new technical capabilities and shifting user behaviors and expectations. It argues that academic and educational institutions need to fund development differently, deploy services differently, and revisit their relevance in light of these changes. Specifically, it suggests that global social networks will become more important, that embracing constraints can provide useful services quickly, and that outsourcing infrastructure can deliver cost savings and richer functionality.
Benefits of the Social Web: How Can It Help My Museum?lisbk
Slides for a talk on "Benefits of the Social Web: How Can It Help My Museum?" given by Brian Kelly, UKOLN at the AIM 2009 conference held in Ellesmere Port on 5 June 2009.
See http://www.ukoln.ac.uk/cultural-heritage/events/aim-2009/
The document outlines a university's strategy for adopting and supporting Web 2.0 technologies to improve the student experience. Key points include:
1) The strategy commits to supporting emerging technologies like blogs, wikis, and instant messaging to better engage students and change communication flows.
2) Implementing the strategy involved learning more about these technologies and how students currently use them.
3) There are technical, teaching, and marketing challenges to address, but the benefits of improving the student experience are seen as outweighing the risks.
Digital Natives Run by Digital Immigrants: IT Services Are Dead – Long Live I...lisbk
The document discusses how IT services must transform to keep up with "digital natives" who are accustomed to web 2.0 tools. It argues that IT services should embrace these tools by using them to deliver services collaboratively at scale, rather than seeing them as a threat. IT managers have a role to play by adopting policies that encourage openness and participation in community activities to help transform IT services into "IT services 2.0".
The document discusses how Web 2.0 technologies like blogs, wikis, RSS, and user-generated content have changed how people use and share information online. It argues that services should embrace these new technologies and practices, such as allowing external content to be embedded, trusting users, and developing lightweight and distributed systems rather than trying to compete directly with large commercial providers.
The document discusses how Web 2.0 technologies like blogs, wikis, RSS, and user-generated content have changed how people use and share information online. It argues that services like Intute were pioneers in these approaches before the term "Web 2.0" was coined. Looking ahead, it suggests institutions embrace new models where commercial services host content and applications, and find ways to enhance rather than compete with popular third-party sites.
A talk on "Deployment Strategies For Web 2.0" given by Brian Kelly, UKOLN at the University of Nottingham on 12 March 2007.
See http://www.ukoln.ac.uk/web-focus/events/seminars/nottingham-2007-03/
How Recent Web Developments Offer Low-cost Opportunities for Service Developmentlisbk
Talk given at the London Museums Librarians and Archivists Group Biennial One Day Conference held at the British Museum, London on 26 April 2007.
See http://www.ukoln.ac.uk/web-focus/events/conferences/lmlag-2007-04/
We're The Young Generation, And We've Got Something To Say!lisbk
A talk on "We're The Young Generation, And We've Got Something To Say!" given at the “Inspiring the iGeneration Web 2.0, teenagers and libraries” conference on 10 October 2007.
See http://www.ukoln.ac.uk/web-focus/events/conferences/igeneration-2007
Brian Kelly, UKOLN, facilitated a session on "Web 2.0 And The Institutional Web" at a "Scottish Web Folk" meeting held at the University of Strathclyde on 4 August 2006.
See http://www.ukoln.ac.uk/web-focus/events/meetings/scottish-web-folk-2006-08/
The document discusses the opportunities and challenges of Library 2.0. It acknowledges that while Library 2.0 has generated interest, there are legitimate concerns about how to best exploit its potential while managing risks. It explores deployment strategies like advocacy, listening to users, and risk assessment. Examples of Library 2.0 tools and applications are provided, as well as approaches to addressing concerns regarding issues like institutional inertia, sustainability, and privacy.
Slides for talk on "An Introduction to Web 2.0" given at the "Sharing Made Simple: a Practical Approach to Social Software" workshop on 6 June 2007.
See http://www.ukoln.ac.uk/web-focus/events/workshops/archivists-2007-06/
Similar to The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments (20)
How to Handle the Separate Discount Account on Invoice in Odoo 17Celine George
In Odoo, separate discount account can be set up to accurately track and manage discounts applied on various transaction and ensure precise financial reporting and analysis
The Jewish Trinity : Sabbath,Shekinah and Sanctuary 4.pdfJackieSparrow3
we may assume that God created the cosmos to be his great temple, in which he rested after his creative work. Nevertheless, his special revelatory presence did not fill the entire earth yet, since it was his intention that his human vice-regent, whom he installed in the garden sanctuary, would extend worldwide the boundaries of that sanctuary and of God’s presence. Adam, of course, disobeyed this mandate, so that humanity no longer enjoyed God’s presence in the little localized garden. Consequently, the entire earth became infected with sin and idolatry in a way it had not been previously before the fall, while yet in its still imperfect newly created state. Therefore, the various expressions about God being unable to inhabit earthly structures are best understood, at least in part, by realizing that the old order and sanctuary have been tainted with sin and must be cleansed and recreated before God’s Shekinah presence, formerly limited to heaven and the holy of holies, can dwell universally throughout creation
How to Configure Time Off Types in Odoo 17Celine George
Now we can take look into how to configure time off types in odoo 17 through this slide. Time-off types are used to grant or request different types of leave. Only then the authorities will have a clear view or a clear understanding of what kind of leave the employee is taking.
Ardra Nakshatra (आर्द्रा): Understanding its Effects and RemediesAstro Pathshala
Ardra Nakshatra, the sixth Nakshatra in Vedic astrology, spans from 6°40' to 20° in the Gemini zodiac sign. Governed by Rahu, the north lunar node, Ardra translates to "the moist one" or "the star of sorrow." Symbolized by a teardrop, it represents the transformational power of storms, bringing both destruction and renewal.
About Astro Pathshala
Astro Pathshala is a renowned astrology institute offering comprehensive astrology courses and personalized astrological consultations for over 20 years. Founded by Gurudev Sunil Vashist ji, Astro Pathshala has been a beacon of knowledge and guidance in the field of Vedic astrology. With a team of experienced astrologers, the institute provides in-depth courses that cover various aspects of astrology, including Nakshatras, planetary influences, and remedies. Whether you are a beginner seeking to learn astrology or someone looking for expert astrological advice, Astro Pathshala is dedicated to helping you navigate life's challenges and unlock your full potential through the ancient wisdom of Vedic astrology.
For more information about their courses and consultations, visit Astro Pathshala.
Integrated Marketing Communications (IMC)- Concept, Features, Elements, Role of advertising in IMC
Advertising: Concept, Features, Evolution of Advertising, Active Participants, Benefits of advertising to Business firms and consumers.
Classification of advertising: Geographic, Media, Target audience and Functions.
How to Show Sample Data in Tree and Kanban View in Odoo 17Celine George
In Odoo 17, sample data serves as a valuable resource for users seeking to familiarize themselves with the functionalities and capabilities of the software prior to integrating their own information. In this slide we are going to discuss about how to show sample data to a tree view and a kanban view.
No, it's not a robot: prompt writing for investigative journalismPaul Bradshaw
How to use generative AI tools like ChatGPT and Gemini to generate story ideas for investigations, identify potential sources, and help with coding and writing.
A talk from the Centre for Investigative Journalism Summer School, July 2024
How to Add Colour Kanban Records in Odoo 17 NotebookCeline George
In Odoo 17, you can enhance the visual appearance of your Kanban view by adding color-coded records using the Notebook feature. This allows you to categorize and distinguish between different types of records based on specific criteria. By adding colors, you can quickly identify and prioritize tasks or items, improving organization and efficiency within your workflow.
Webinar Innovative assessments for SOcial Emotional SkillsEduSkills OECD
Presentations by Adriano Linzarini and Daniel Catarino da Silva of the OECD Rethinking Assessment of Social and Emotional Skills project from the OECD webinar "Innovations in measuring social and emotional skills and what AI will bring next" on 5 July 2024
Views in Odoo - Advanced Views - Pivot View in Odoo 17Celine George
In Odoo, the pivot view is a graphical representation of data that allows users to analyze and summarize large datasets quickly. It's a powerful tool for generating insights from your business data.
The pivot view in Odoo is a valuable tool for analyzing and summarizing large datasets, helping you gain insights into your business operations.
Split Shifts From Gantt View in the Odoo 17Celine George
Odoo allows users to split long shifts into multiple segments directly from the Gantt view.Each segment retains details of the original shift, such as employee assignment, start time, end time, and specific tasks or descriptions.
How to Create Sequence Numbers in Odoo 17Celine George
Sequence numbers are mainly used to identify or differentiate each record in a module. Sequences are customizable and can be configured in a specific pattern such as suffix, prefix or a particular numbering scheme. This slide will show how to create sequence numbers in odoo 17.
The membership Module in the Odoo 17 ERPCeline George
Some business organizations give membership to their customers to ensure the long term relationship with those customers. If the customer is a member of the business then they get special offers and other benefits. The membership module in odoo 17 is helpful to manage everything related to the membership of multiple customers.
Credit limit improvement system in odoo 17Celine George
In Odoo 17, confirmed and uninvoiced sales orders are now factored into a partner's total receivables. As a result, the credit limit warning system now considers this updated calculation, leading to more accurate and effective credit management.
The 'Higher Education in a Web 2.0 World' Report: Implications For IT Service Departments
1. The ‘Higher Education in a Web 2.0 World’ Report: Implications For IT Service Departments Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ‘ bucs-200906 ' tag http://www.ukoln.ac.uk/web-focus/events/seminars/bucs-200906/ Email: [email_address] Twitter: http://twitter.com/briankelly/ Blog: http://ukwebfocus.wordpress.com/
2. About Me Brian Kelly: National Web adviser to UK Universities and cultural heritage organisations Based at UKOLN, a national centre of expertise in digital information management and located at the University of Bath Involved in Web since January 1993 Information World Review’s Information Professional of the Year (2007-8) Over 300 presentations given since 1997 Current area of interest include Web 2.0, Web standards and Web accessibility Introduction
3. About My Past Background of working in IT Services: 1984-90: Application support at Loughborough University 1990-91: Information Officer at University of Liverpool 1991-95: Information Officer at University of Leeds 1995-96: Senior Trainer, Netskills, University of Newcastle 1996-: UK Web Focus at UKOLN Specific areas of interest in the past: User support, document and training Provision of news, marketing the department (a ‘spin-doctor’!), user liaison, … Online information systems and CWISes
4. Using Tools I Talk About Use of Web 2.0 technologies & approaches: RSS feeds for structured information Geo-location data Exploitation of 3 rd party services Openness of resources Risk assessment / management approaches Talks given in 2008 covered Web 2.0, accessibility & standards. Introduction Note also use of blogs, video blogs, YouTube, Twitter, …
5. About This Talk This talk will cover: Implications of the “ Higher Education in a Web 2.0 World ” report What ‘network as a platform’ / Cloud computing means to IT Service departments How the University might respond How IT Service departments can make use of the Social Web Introduction
6. The CLEX Inquiry Background: Committee of Inquiry into the Changing Learner Experience (CLEX) set up in 2008 Remit to “consider the impact of the newest technologies such as social networking & mobile devices on the behaviour and attitudes of students coming up to and just entered higher education and the issues this poses for universities & colleges” Launched on12 May & featured in Guardian “ Web 2.0 in HE” Report Conclusions: “ Senior managers finally get the Social Web” Series of recommendations for further work
7. The Cloud Web 2.0 Characteristic: ‘ Network as the platform’ Originally perceived a a threat to IT Services (Thatcherite out-sourcing)? Used to scare senior managers at UCISA 2006 Today: Becoming accepted See Sheffield University & GMail Use the cloud & save the planet? Also see Bath Web Team’s work (on ‘Eternal Beta’)
8. The Student Experience From the report: Web 2.0 technologies being deployed across broad spectrum of university activities Deployment is not systematic; drive is bottom up UK is well-positioned There is no implementation blueprint for Web 2.0 Implications for institutions: Senior management should now take notice of the early adopters! Don’t put unnecessary blocks in place Time to explore institutional opportunities (new funding?) Let’s not forget researchers & staff What should Bath do?
9. Web 2.0 What Is Web 2.0? Marketing term (derived from observing 'patterns') rather than technical standards - “an attitude not a technology” Web2MemeMap, Tim O’Reilly, 2005 Characteristics Of Web 2.0 Network as platform Always beta Clean URIs Remix and mash-ups Syndication (RSS) Architecture of participation Blogs & Wikis Social networking Social tagging (folksonomies) Trust and openness Web 2.0
10. Benefits of Web 2.0/Social Web Delivery Mechanisms (“network as platform”): Global outreach : maximise impact of and engagement with ideas Outsourced services : allowing organisations to focus on their strengths and small institutions to engage on more equal terms Exploits infrastructure : the standards (e,g. RSS) & services (Google, Amazon, ..) now in place User Benefits: User can create content Can comment on other’s content Can engage with others Users no longer passive consumers of content Isn’t this an important aspect of what learning & research is about?
11. Social Web and Students Benefits: Social activities Informal learning Accessing formal learning resources in preferred user environment Exploiting potential of mobile devices Building up network of contacts How: Using a user’s preferred PLE Can we regard a student’s social network as a more democratic equivalent of the old school tie (public school) network
12. Social Web & Staff/Researchers Benefits As for students Establishing links with new professional contacts Maximising impact of new ideas How: Using a user’s preferred PRE Increasingly Web 2.0-savvy staff may be managing their ‘personal brand’, professional impact and engaging in personal identity management
13. Social Web and Librarians / E-Learning Support Staff What’s the role of libraries and/or e-learning support staff in a Social Web environment: Developing and implementing new media literacy strategies for students Professional training & development in new media literacy for staff and researchers Ensuring resources can be surfaced in a variety of environments (PLEs and PREs)
14. Social Web and IT Services What’s the role of IT Service departments in a Social Web environment: Not to get in the away Embracing a diversity of solutions & preferred environments Providing a safe & reliable infrastructure, which reflects the risk assessment of the user community To be prepared to argue for preferred best practices, but to be willing to give priority to user preferences Engage with the users who are happy with the status quo Using the Social Web to support departmental aims & objectives
15. The Developer’s Blog In Cider Knowledge Blog Mark Sammons, Edinburgh Uni Launched in 2004! Main focus on Firefox ADM development work Other reflections on IT Not official! Originally at http://in-cider.spaces.live.com/ Now at http://ick2.wordpress.com/
16. The IT Service’s Blog IT Services blog at Edge Hill University: Useful info about IT developments Ability to provide comments Ease of syndicating content (e.g. to mobile devices) But: No longer active http://blogs.edgehill.ac.uk/techservices/
17. Senior Managers Chris Sexton: Director at Sheffield Uni & UCISA Chair Prolific blogger since 2007 Hosted on Blogger Valuable trip reports (e.g. Educause) Also uses Twitter Note recent post on deployment of Google Mail for students: “ Formally announced the Google mail for students option last night by sending an email to all staff and students. Replies are split almost 50/50. From students saying this is great news, and from staff saying why can't we have it!”
18. Who’s Blogging & Who’s Not? Senior Managers: David Harrison, Cardiff Michael Webb, Newport Graham Hill, Bradford New director, UCL Where are the: Information Officers? Trainers? SysAdmins? Network staff … Are senior managers blogging because of others concerns over AUP, precedents, …? Note see my “ Defend this Tory MP (yes, really!) ” blog post In-house (& Twitterer) In-house (& Twitterer) Hosted on Blogger
20. Resource Investigation Who else has implemented the services we’re planning? Did it work? What problems did they have? What are the users saying about us? Have we done something wrong? How do we respond? We used to have email & annual conferences We now have rich portfolio of tools (blogs, Twitter, wikis, Skype, …) Particular benefits for IT staff – we’re comfortable with IT!
21. What About Twitter? Twitter is part of my portfolio of support, dissemination, user engagement & social) tools There’s a need to: Be prepared to experiment & innovate Identify emerging patterns of best practice Avoid developing policies too soon Questions : Multiple Twitter accounts? News dissemination or user engagement? Do you follow back and respond? Should BUCS promote access? Is there a role for Yammer? …
22. The Researcher’s Perspective A repositories report published by UKOLN – but some criticisms from Stephen Downes. Blog post spotted (Technorati search for ‘UKOLN’) and response made (and accepted)
23. What Are They Saying About BUCS? They hate you! (Well one or two people said they did) But it’s now gone quiet. Is monitoring Facebook: A sensible approach to gauging user views? An intrusion into personal space? Neither? Both?
24. IT Services 1.0! We need to avoid simplistic solutions to the complexities: Open Standards Fundamentalist: we just need XML Open Source Fundamentalist: we just need Linux Ownership Fundamentalist: must own everything Vendor Fundamentalist: we must use next version of our enterprise system (and you must fit in with this) Accessibility Fundamentalist: must do WAI WCAG User Fundamentalist: must do whatever users want Legal Fundamentalist: it breaches copyright, … Perfectionist : It doesn't do everything, so we'll do nothing Simplistic Developer : I've developed a perfect solution – I don't care if it doesn't run in the real world Web 2.0 : It’s new; its cool! Slide first used at UCISA Management Conf: “So true!”
25. IT Services 2.0 IT Services 2.0: Coined by Mark Salmon Used in recorded talk at UCISA Conference 2008 Embraced by David Harrison (Information Services 2.0) Opportunity for rethinking role (again!) Characteristics: Users come before IT dogma Services may be in the Cloud AUP and a flexible AUP process (AUPP) Willingness to embrace risks
26. Deployment Strategies Interested in using Web 2.0 in your organisation? Worried about corporate inertia, power struggles, etc? There’s a need for a deployment strategy: Addressing business needs Low-hanging fruits Encouraging the enthusiasts (don’t get in the way) Gain experience of the browser tools – and see what you’re missing! Staff training & development Address areas you feel comfortable with Impact analysis and assessment Risk and opportunity management strategy Culture of sharing and openness …
27. Risk Management JISC infoNet Risk Management infoKit: “ In education, as in any other environment, you can’t decide not to take risks: that simply isn’t an option in today’s world. All of us take risks and it’s a question of which risks we take ” Examples of people who are likely to be adverse stakeholders: People who fear loss of their jobs People who will require re-training People who may be moved to a different department / team People .. required to commit resources to the project People who fear loss of control over a function or resources People who will have to do their job in a different way People who will have to carry out new or additional functions People who will have to use a new technology
28. Critical Friends / Friendly Critics JISC U&I programme is encouraging establishment of “Critical Friends” See <http://critical-friends.org/> Critical Friends has a formal definition, providing an informed but confidential advice and feedback. Friendly critics, however, may give such advice in an open forum Paul Walk (UKOLN) was described as a ‘critical friend’ of JISC See <http://dev8d.jiscinvolve.org/2009/ 02/10/five-minute-interview-paul-walk/>
29. Towards a Framework “ Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Services ”, Museums & the Web 2009 conference Biases Subjective factors Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders Sharing experiences Learning from successes & failures Tackling biases … Critical friends Application to existing services Application to in-house development … See blog post on Critical Friends, Friendly Critics (and Hostile Opponents!)
30. Using The Framework Use of approach in two scenarios: use of Twitter & Facebook Note personal biases! Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders Community support Rapid feedback Justify ROI Org. brand Community- building Low? Twitter for individuals Organisational Fb Page Marketing events,… Large audiences Ownership, privacy, lock-in Marketing opportunity Low? Critical Friends / Friendly Critics Phil Bradley / Brian Kelly blogs Email list discussions Learning Many blogs Engaging with a Twitter community Conferences Papers …
31. Conclusions The future is exciting - but IT Services 2.0 will need to address the challenges. Let the debate begin! Acknowledgments to Michael Edson for the Web Tech Guy and Angry Staff Person post / comic strip