Secrets of Profitable Cloud Resellers

The Lifestyle Media Platform: a proposed future value play for Media players from Accenture leaders. https://accntu.re/3lK0JGQ

Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey. Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences. Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!

This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape. COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams. Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient. Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance. The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.

This document discusses how small businesses can use technology and innovation to drive growth. It provides statistics on the top business challenges for small businesses, which are attracting new customers and growing revenue. The document also shows that most small businesses are moving computing functions to cloud-based solutions. It discusses how small businesses are increasingly using mobile devices and applications to improve productivity, access information remotely, and better serve customers. Specific mobile apps that small businesses use include customer relationship management, social media marketing, and field service applications. The document provides an overview of key ways technology can help small businesses address their main challenges.

This document summarizes a webinar about reinventing the insurance customer journey and delivering a customer-centric digital experience. The webinar included a roundtable discussion with insurance industry leaders on changing customer expectations and how technology can help meet those expectations. It also featured presentations from The Gerent Solution and Salesforce on how their digital solutions can help insurers transform customer experiences. Attendees were offered a complimentary workshop from Gerent to discuss challenges and opportunities for digital transformation.

On the 5th December 2013, Intelecom took a trip into the future to look at the trends which will influence our contact centres and the way in which we deliver customer service. Featuring a fascinating key note from Gartner, Intelecom also took the opportunity to dispel some of the myths surrounding Cloud contact centres and highlighted the growing importance of Social Media in customer service.

The IoT is creating a huge buzz in energy management, but remains a somewhat nebulous concept. This presentation will start with the foundation of what the IoT is, and how it relates to buildings. Topics will cover tools available on the market, examples of their features, benefits and pitfalls and how the IoT can enable ongoing Cx.

The slides cover a broad range of topics, including: Revenue-Generating VAS services Operators’ Positioning for New Segments Stimulating Mobile VAS usage via Sponsored Data Partnerships with VAS providers Optimizing Strategies for VAS Bundling How to Stimulate Awareness and Usage of VAS Applying Lessons Learnt from the US Market

The document discusses various online advertising and monetization models that can be used to generate revenue, including affiliate marketing, banner ads, contextual ads, email marketing, and e-commerce. It provides details on cost-per-mille, cost-per-click, and cost-per-action payment models and recommends researching products/services, competitors, target audiences, optimizing campaigns based on performance metrics, and using automation tools.

This document discusses helping midmarket businesses build successful mobile strategies. It covers mobile trends for employees, customers, partners and suppliers. Top drivers for mobile solutions include improving productivity and collaboration, while security and costs are top inhibitors. The adoption of mobile business apps is expected to double in the next 12 months. Partners can help businesses address security challenges and develop mobile strategies.

Speaker: Mike Davidson, Executive Creative Director at Capgemini in North America. With the right narrative, brands can speak to their consumers in ways that resonate and drive conversion. In this session, Capgemini DCX North America’s Executive Creative Director will explore trends and techniques to better connect the narratives from initial marketing efforts to a completed purchase. We'll also provide examples of who's using these techniques and how, so attendees can leverage it in a meaningful way.

Netpage is an augmented reality mobile app which provides digital functionality for printed media. The application uses image recognition technology to recognize content on Netpage-enabled printed pages, and then serves up a "digital twin" of the recognized page.

This document provides an overview of FintechOS, a company that provides financial technology solutions to help companies personalize, automate, and transform their digital offerings. Some key points: - FintechOS works with over 40 global clients and has helped onboard over $85 billion in assets. They are expanding their offices globally. - Their technology allows companies to build powerful, personalized digital products and customer experiences quickly using a no-code platform. - They have pre-built apps and solutions available through an Innovation Studio and App Store. - Case studies show how their technology helped clients like banks and insurers digitize processes, reduce time-to-market, and improve the customer experience.

The document discusses various topics related to mobile technology and banking. It provides statistics showing that the US lags behind other countries in mobile adoption but that 4G networks will help close the gap. Mobile video usage is growing significantly and location-based services are popular. Mobile banking adoption is increasing in the US, with over 40 million users expected by 2012, and incentives help drive adoption especially among younger customers. Banks can reduce costs through mobile banking by lowering transaction costs and replacing repetitive tasks done by employees.

Customer Contact Market Report HIGHLIGHTS Outsourcing still provides meaningful cost savings, representing roughly 20% of the total market with approximately 2.0 million outsourced agents located primarily in India and the Philippines. Technology developments, vendor pruning, and consumer demand push providers to expand their product, service, and channel offerings.20 M&A activity expected to increase steadily in 2017 as corporate profits and consumer spending increases. FCC onshoring initiatives continue to create jobs within big industry players via organic growth and acquisitions.19 Steady growth opportunities on a go-forward basis as the global customer contact management market is expected to grow to $81 billion by 2018 representing a CAGR of 6.1%. U.S. based healthcare legislative changes and requirements will increase costs and complexity of compliance. 2015 YEAR IN REVIEW Advancing technology and differentiation boost growth rates 2015 was an exciting year for the Customer Contact Management (CCM) industry, with huge strides in technology, automation, differentiation, and omni-channel diversification. Customers want to use the channel that most quickly solves their problems, including voice, chat, text, and social media. Corporate services expanded their technology offerings making large technological advances, as witnessed with Amazon's new Alexa -- a virtual assistant that can answer a wide variety of questions from weather to traffic. These technological advances around automation create a surge of efficiency and growth opportunities for CCM businesses. According to International Customer Management Institute (ICMI), nearly 55% of customers want an automated self-service experience, increasing efficiency and decreasing costs for businesses. In addition, 80% of companies plan to use customer service as a way to differentiate themselves from their competition.4

The document outlines SMB Group's top 10 technology trends for SMBs in 2016. These include SMBs that connect business and technology seeing more success, more self-employed workers driving competition among business tools, and SMBs beginning to explore opportunities in IoT, cloud computing, mobile solutions, CRM, analytics, process automation, and new services from tech vendors using big data.

The document summarizes survey results from the hotel industry on key functional objectives, technology challenges, and investment priorities over the next two years. Across various departments like guest experience, revenue management, and operations, common themes are emerging such as a focus on contactless technologies, improved data integration, and leveraging AI/ML to enhance capabilities like forecasting and pricing. However, legacy systems are limiting hotels' ability to achieve these objectives due to issues like lack of flexibility, integration challenges, and complexity. Moving to the cloud could help address these barriers by providing scalability, real-time data processing, and breaking down silos to improve collaboration.

The results are in from our annual smartphone survey! We polled 300 RingCentral SMB customers about their mobile device adoption and cloud use. The key takeaway: 57% of business owners said the majority of their business-critical applications currently run in the cloud. Take a look at our infographic below for additional survey results. Many thanks to the RingCentral customer community for providing input.