Total Defense Reviews

I felt that the representative was very patient, helpful and very knowledgeable. He made the phone call a very user friendly experience. Although the subscription renewal format had changed he was able to walk me through it and made it a lot easier for me to renew my subscription. I am not very computer savvy so this was very helpful.

Mr Ali is very co op and very knowledgeable and explained very simple way. He walk with me all the time until my problem solve. l call early but no one explain like Ali explain. He was cool and soft and polite. l am with Total Defense for long time. It's good product.

I called Total Defense to check on my rebate via phone and the representative was very professional and helpful. He gave me instructions on how to get my rebate because my application wasn’t approved before. I did exactly what he said, I called back to ensure he received my email and now my rebate is approved. I’m a very happy customer.

The issue does not seem to be resolved, but Ali was VERY nice, polite, and helpful. I am not going to worry about "15 registry issues" since it is not bothering anything. The rest of the time he spent on the phone helping me try to resolve this issue was fine.

Carlos ** is a very respectful, polite and knowledgeable person of what he does. I felt very comfortable talking with him and he was able to solve my problem. He deserves a five star. Employee like Carlos is very valuable to your business. Please consider giving him a promotion or a raise as early as possible.

He Gave me good service, he knew where to go and guided me in the right direction that I needed to go. He verified me correctly and knew what he was doing and he waited patiently for me to go through all of the proms to download what I needed. He was good customer service.

Danial was fantastic, he walked me through the entire process and was very professional and helpful at all times. I am an older gentleman with limited computed knowledge but Danial was very patience and took me through the uninstall and install process. It was a pleasure working with him to correct my problems.

I needed to add virus protection to a new computer. It took help from one of the phone assistants to complete the task. He was extremely helpful and together we were able add the new computer and update protection on an older computer. Reaching help via phone was very prompt and very helpful. I would definitely recommend this service and product.

Representative Felix was extremely helpful. Understood the issue immediately and walked me through it. Issue resolved. Very courteous and professional. Also was very pleased at the quick response. Did not have to wait long to get through. So far happy with the service I have received and would not hesitate to call in the future if additional questions arise.

I was concerned when trying to access PC tune up. I got message that I was denied access. I called for assistance and was told the your system was being updated and I would hear back later. The issue is now resolved and I have done the scans and everything seems to be in order. The performance scan took 24 minutes and the vulnerability took 11 minutes. Glad to hear, but would have appreciated advance notice.

I had a screen come up from MicroSoft that I was suppose to call that someone had my IP address. I knew it was a scam but I couldn't get it off the screen. Had the phone number so I called, Got ahold of Ali ** and told me what I needed to do. He was very nice and patient with me. Good company and I would recommend it. THANK YOU.

I was not able to validate my account, even tho I was signed in and everything else worked. It was only to see if my email had been pwned, but it didn’t work. I always demand that if there’s a function to ANYTHING, it better work right or I get rid of it. Be it a vacuum cleaner, a bandsaw, or an app, it should just work. Ali was persistent and followed up with me promptly. He’s kind, courteous, and has eloquent vocabulary. He will complete a task no matter how great or how small. He knows how to delegate authority!

The Total Defense on my computer was not operating. The wait time on the help line was minimal. Carlos ** knew exactly what the issue was and emailed me a fix. The fix worked flawlessly. This is the best experience I have had dealing with a software company.

Carlos was very helpful and patient when my computer had to reboot and took quite a bit of time. We had to uninstall the software, reboot and reinstall the software. My computer is a 2017 model and was a bit slow. He stayed with me until the problem was resolved. Good Service was provided and I appreciate the time spent!

I tried to run a scan after noticing a threat on Total Defense app and it was taking a long time and timed out twice. At one point I think my internet went out which may have been the reason why it did not complete the first time. I called and was helped immediately. Thank you.

For some reason, Total defense was removed from one of our devices, and had to be reloaded. Carlos ** was very helpful. Walked me through the process and was patient while I located the appropriate things on screen. There appeared to be a phishing attack which initiated my contact with total defense to see what was going on, and discovered that the device's question was no longer part of the subscription. Thank goodness everything worked out well, everything is in order and I was able to run a full scan of the system and everything seems to be good. Thank you for all the help that I received from total defense and Carlos.

Ali ** assisted me. The call was taken promptly. Ali was personable and helpful. He explained some things to me about the Total Defense app and what to do if the scan continued not to work. Fortunately it did work the next time. I appreciate the live support! Too many companies are going to chat only, and not doing it well.

I received a message saying I could not install the Total Defense program because I already had a copy of it on my computer. Brandon remedied the problem in just a few seconds. He explained why the new program was not installing and showed me how to remedy the conflict.

The Total Defense Representative was able to understand and resolve my request much to my surprise and delight. As a loyal customer, it was a nice surprise and I appreciated getting a loyalty discount! (It's painful to spend my limited income on such services). Brandon was knowledgeable, easy to understand and very polite. I'm happy to do business with Total Defense.

I have been a customer since 2018. Every year I call to get a yearly discount. Your reps always give it to me. Ali was more than happy to accommodate me. Good customer service. Your anti virus program seems to be very good. Thank you.

My computer was locked out. It wanted me to call a phone number. I was sure this was a scam. I first prayed then got calm and called Total Defense. Daniel was very reassuring and said no problem and was a easy fix. He walked me through the steps and the problem was fixed. Daniel was great with his help. Thank you.

I Talked with your Technician, Daniel **, and he was very professional; competent; and pleasant. He guided me through process of deleting and then Re-Booting Total Defense on my computer. It was a pleasure to do business with Total Defense and Daniel **. He represents Total Defense very well.

My Total Defense subscription for Premium Internet Security is set to renew next month ($79.99), and I noticed that the online store listed the Premium Internet Security package for $59.99. Brandon **, your Total Defense Support, was very attentive and accommodating, and indicated that I was eligible to receive the $20 loyalty discount. I have been happy with Total Defense security for many years. Thank you for honoring the discount.

Carlos was very helpful and took care of my problem very quickly. Thank you for the great support! I expected to be on the phone for an hour or more but it went about 5 minutes at most. Oh well at least I'm satisfied!

Your representative Ali ** was very patient, professional and knowledgeable in resolving my difficulties with the installation of the software. Ali navigated the many problems we encountered with the install. Ali is a credit and a fine representative of your organization. As a result of my experience with Ali and would strongly recommend total defense software to others.

Yesterday, I realized that the Total Defense icon had disappeared from my home screen. I couldn't tell if I still had the service even though I knew it was paid. I spoke with your technician Ali **. He was so helpful. I am stupid and have an old computer. He went step by step slowly so I was able to follow his directions and reinstall Total Defense. He spent a lot of time and was so patient. I am so grateful for his help and really appreciate all his work. Everything is up and running thanks to him. He deserves a BIG raise.

I purchased a new plan from from Total Defense instead of renewing my old plan, but not realizing that my old plan was still on auto renew I had got charged for both plans. Daniel at customer service was very helpful in looking into the charges and correcting the situation. I have used Total Defense on my home computers for a couple of years now and will definitely continue to do so.

Via pop up received an alert message someone was trying to acquire my ap address. I ran a total scan and not alerts found. I called to Total Defense help line to confirm and see if any action needed.. Ali directed me to cleared out my Cookies and problem solved. THANK YOU Ali who was AWESOME!!!

Daniel was very respectful and very helpful to deal with when I called to request a discount. He immediately informed his supervisor of my request for a renewal discount for a long standing, pleased customer of Total Defense. Have not had any security breaches since using Total Defense. I have Total Defense installed on my laptop and cellphone, and so far, no issues. Plan on continuing my relationship with Total Defense far into the future.

I was having issues with downloading the protection on my computer, but Laurie helped me find the correct solution to resolve the issues in a matter of minutes I was able to download Total Defense. I was able to do this with a quick phone call then an email. Thank you so much!