CarShield Reviews

I purchased Car Shield 3 months ago and already have had two occasions to use the service. The first was a dead battery. The service arrived in less than 30 minutes and the service tech had thorough knowledge of battery issues and specifically Jeep battery issues. I've had AAA for 20 years and not once I they ever gotten to me or my family in less than 60 minutes.

Definitely glad I seen the commercial about CarShield. They save me 3001.00 in repairs and paid for my tow. However the only complaint I had was Enterprise in Leitchfield KY. Horrible service. I was unable to get a rental after 5 days of being lied to by Enterprise. Carshield done their part but hopefully they will get this taken care of with Enterprise. I lost out because of bad service and the lies by the ladies in the office. I lost days of work because of their lies and had put family members out taking me to their location and bo vehicle.

I have a 2011 Chevy Silverado and I decided to purchase an extended warranty through CarShield since I plan to keep my truck for many years to come. The transmission starting to have issues with a worsening slippage between gears. I have had the warranty for over a year and never filed a claim, so I was a little skeptical at first for such an expensive repair. It turns out that Car Shield really does stand by their warranty. They paid the transmission repair shop to fully rebuild the transmission and all I paid out of pocket was my deductible and a very negligeble amount of labor that was above and beyond the amount covered under the warranty. I came out of pocket about $250 total for a repair that would have cost me thousands of dollars. They also made the claim process very simple. Just a couple of phone calls, and they primarily dealt directly with the repair shop. Thank you Car Shield for exceeding my expectations!

When I received a letter from CarShield saying that my contract had expired, I assumed it was an error. I have paid off my contract and my car is still under warranty until 2026! In hearing my dilemma, the representative quickly review my case, retrieved all my information on my account and reconfirmed that my contract was still indeed in force. He was extremely professional, polite and efficient and was able to allay my worst fears that the contract may have expired.

The dealership that is listed on your website, does not work with CarShield. Even though it was on Car Shield's website, Lafontaine Chrysler will refuse to work this company. I only go to this dealership because my car is a Chrysler 300 and I prefer the machinic to be Chrysler certified.

The WORST investment made with Car Shield, and always trying to DENY CLAIMS you’ve encounter. Sales team are customer oriented but the Warranty is TERRIBLE. Purchasing Warranty was easily made through Sales Team and their Department gave General Information in basics coverage and they’re able to address payment system from your Banking institution or Credit Card. They’re cordial and wouldn’t call them professional as they “relay unsatisfactory remarks” about other competitive companies that offer Vehicle Warranties.

Had an issue with my left light. Got in touch with car for 800+ repair. CarShield denied the claim due it was a lighting issue. The problem was with the lighting assembly NOT the bulb. I explained the situation with the assembly to three different people. One person understood the situation and approved the repair. Less than two hours later another adjuster denied the claim. I ended up spending over 8 hundred dollars for repairs that should have been covered. I cancelled the contract for I spent days trying to make them understand the situation. It angered me that the company spent more time denying my claim instead of listening to me as a consumer. It further angered me to look at their commercials.

I wish I could give this company negative stars. BEWARE. Do not purchase Carshield, they will find any and all reasons to deny a claim. And if you are to get them to cover a repair, you will have to fight and fight and fight. Save yourself the stress and money and go with any other company.

I have Carshield. They told me all I would have to do when I need to uses it is pay a100 dollar deductible, well when I had to uses them it cost a 100 deductible + almost 300 More. Then said it would be cheaper if I got the parts through them, well they send half of what I needed. Never sent the other part. But I still have carshield because we'll need to be covered but the truck is still not fixed. Scared to go somewhere else to try and get it done because of what it cost the first time and didn't get it done right.

CarShield is a horrible, horrible service. Avoid them at all costs! I have paid almost $7000 over four years to them, and I have had only one claim (before today) that paid approximately $600. Now I need a new air compressor, and my dealer won't take CarShield anymore because CarShield insists on shipping in outside parts, which they cannot use, so I called CarShield on Thursday to find out who takes them in Memphis. CarShield recommended the shop where I took my car Thursday evening, and now CarShield only wants to pay $671 of a $1700 covered claim! CarShield says they won't pay more than this because the shop doesn't take outside parts. CarShield absolutely KNEW THIS before they recommended the shop because this shop does regular business with them. They should NOT have recommended this shop to me since they know they don't take outside parts!