Endurance Auto Warranty Reviews

I'm trying to get my car together to go to Huntsville, Alabama this year. So, I wanna make sure everything is right on my car and the representative said that Endurance deals through the Nissan dealership quite a bit. That way, I could always go to Nissan. They'll know more about my car than anybody else would. My main thing is traveling somewhere with confidence, knowing that I won't have to search around in a small town and look for some mechanic that may or may not take you through. A dealership is gonna take you.

The representative was very knowledgeable and very proficient because he explained the coverage. He answered every question I had. He broke down most of the electrical, what Endurance covers and it sounded good to me, about the tune-up and the oil change one time on each one. I could go with that because that's the vote of confidence that they’re bringing in with me. If they’re gonna do something one time, then the rest is left up to me that day. I could deal with that as long as I know that if I get it done, everything is gonna be covered. All I need to know is what's not covered. That way, I know what I can and cannot, what I will and will not be able to pay for it myself and I know how to approach it. Any problem that I may have right now, I believe that Endurance will take care of it for me.

The representative represented the company very well to me. I had to miss his call one day because I was in the shower and I didn't hear my phone ring. But since then, I got some paperwork from Endurance and they got their first payment yesterday. So, all I need to know is when I would be able to use this. It says I have to wait 30 days.

I had it sent to the dealership, and they said that the manifold slid out and they were going through all other stuff, saying they need to be replaced. I said, “They don’t need to be replaced. You don't have to do that.” He was also gonna put the tires on there. I said, “I didn't even ask you for tires.” He added extra stuff on there instead of what I was asking to check. That was what made the price go up that high. It was 11,000. Then after I take that stuff off, I checked and the engine light was on. The car is still saying, “Cut off. Please set the engine off or you may lose control of driving.”

When I first got the warranty, the lady put my information in wrong. When their own claims department called me, the rep was like, “We have the same name but yours is spelled with one F, which is weird.” I said, “No, I spelled with two F's.” He’s like, “Well, whoever did this, they put the information in wrong.” Then it said 89,000 miles on one, then the same day, it said 189. I said she did it wrong and she had to transfer me to a supervisor. That was why I had to pay two different prices. I had to pay the difference with what I paid the first time because she put all the information in wrong.

I was like, “How is that my fault when she put all the information in wrong. Even spelled my name wrong.” That's a gray area right there, and then an Endurance worker put the wrong mileage on it, and she said she can't go back and change it because it was already 30 days old. I had to call CARFAX and do a report. My claim was denied. They said, “If you change your name and put the mileage right, then you can call the claims back and we can get this claim going.” I was like, “I called, and the lady was like, she couldn't do it because the people who I took it to previously on 10-31 put the wrong mileage in, which the lady said she couldn't change it. She apologized because it was 30 days old already, but she said she couldn’t change it and put the right one."

So, it’s jammed up. I was trying to pull up the CARFAX report to change the information on there, but I'm sure she didn't change my name. The rep was supposed to pay close attention when you’re dealing with people’s money. That was a bad experience right there. Still, I already recommended somebody to Endurance and they already have a claim with them.

Endurance covers my Jaguar XF 2015. At the time of buying the car, I made a stupid financial decision because Jaguars, Land Rovers, Range Rovers, and Volvos are not that famous cars in the US so their parts are hardly available. Not a lot of repair shops fix them. My coverage with Endurance is not bumper-to-bumper but it covers the most important parts that I need such as electrical, engine, fuel system, and suspension. They even cover maintenance.

I actually talked to eight different warranty companies and some of them didn't cover my car because they put my car in a luxury category. Some warranty companies offer very basic coverage. I was looking for a warranty that also provides me maintenance so that my expenses on the car would be close to zero. Fortunately, Endurance was giving that. They also have three oil changes a year, brake pads replacement, and wiper blades replacement. They have all the roadside assistance requirements like battery service and towing service.

I have filed a claim for repairs with Endurance and that successfully got through. It's for the power window regulator that makes the car windows go up and down. There was some fault in it and it stopped working. I took it to a repair shop and they gave me an estimate of $1,300. I gave them my warranty details and the shop called Endurance. They covered everything except my deductible, which is $100. That was pretty cool because I did not expect that repair to be that expensive. If I was paying out of pocket, that would have been too much.

The car is again in repair for some basic stuff. There's gonna be another claim soon. They're just inspecting it right now. The current problem was something related to the EVAP system or the emission system. Every repair shop I took it to was not willing to do anything. The moment they inspected it, they said they could not touch it. I finally ended up taking it to the dealership, which Endurance will cover. Overall, I've had a good experience.

I understand that they offer prices upfront. The first time they called me, they thought I should say yes, because I'm a consumer and consumers consume. If I had said, “Yeah,” I would pay $190 a month. And I said, “No. That's too much.” I drive my truck from Wisconsin to Mississippi all the time with nothing but an oil change. I had other things go wrong. I had to have an alternator. And I didn't know that I was covered for a $600 alternator. Wow. But I had to have it done. So, I did. Stuff like that, I don't mind paying them when I have to pay. So, when I don't have to, stop getting me. It’s like car insurance.

I needed to know how things were covered. I worked on my own vehicle, so I didn't send my vehicle to the shop to have things done. I've done it myself. Physically, I can't work like that anymore. So, if I have a flat, I would call somebody. So, I just needed to know who can do what they say they can do, when can it get done, and what shops I need to go to. And they didn't offer those things that I asked for. And the guy told me those items will be listed in the contract. The whole list of things they sent to my email.

I tried to use the program once. This happened a couple of days ago. I'm having some issues with my vehicle. I called to find out who I should call. They gave me a number to call. But I held on forever. When Endurance knows my name when I call them, I shouldn’t have to call them and give them all these numbers. They know my my Social Security number. They already have those information, those other things about my vehicle. I got to go outside and get those numbers off my vehicle. So, I was not pleased about that. Because if they already have it, why do I have to verify it again? Also, I was not pleased with the information I was given, but the rep was very professional. If I had a question, he answered it. I've told my family they should get Endurance. They're affordable. And that's better than them paying that aftermarket insurance that would only last them for 12 months.

I felt good with the two conversations I had. A certain agent is basically over your deal. You sign up, give you the information. They're the ones that they correspond the emails to you. I tried to get the rep on the phone, but I couldn't. So, I shot him a quick email or reply to it, "Call me back when you get a chance. I wanna talk about this policy again." I always ended up on the other line. He would call me back, leave me a message, "Got your email. Give me a shout back at this. Here's my extension. Get back to me directly." Perfect. Corresponded through some email, he called me back. I was on my way home on the phone and left me a message. So, I ended up touching back with him. I said, "Let's go through with that deal that you gave me." He said, "Okay, let's do it," and then boom. It was easy.

I have a month from my signup, and put 1,000 miles on the vehicle, which is no problem because this is my wife's car and she does that in two weeks. So, that was it. We're activated and good to go. The price is high, but so is anything else. They quoted me $5,200. So, it's high. But it isn't that bad. If I have a transmission go out, then there you go. It's a costly deal. I feel fine with it. If it was cheaper, better. I haven't made a claim. But if I did, peace of mind. They're covered. My local shop covers it. If my vehicle is over 24 hours, they would put me in a rental.