Vivint Reviews

During the installation, Mark’s attention to detail was evident. He worked efficiently and meticulously, ensuring each camera was strategically placed to provide maximum coverage. He also took great care to conceal the wiring, maintaining the aesthetic appeal of my home. Mark’s expertise was clear as he seamlessly integrated the security system with my existing smart home devices, creating a cohesive and user-friendly experience.

One aspect that stood out was Mark’s patience and dedication to customer education. He took the time to walk me through the Vivint app, showing me how to access live feeds, adjust settings, and use the various features of the system. This hands-on training was invaluable and gave me the confidence to manage the system independently. Mark’s professionalism extended beyond technical skills; his courteous and friendly demeanor made the entire process pleasant. He was punctual, respectful of my home, and ensured that the work area was clean and tidy before leaving.

In conclusion, Mark from Vivint exceeded my expectations in every aspect of the installation. His expertise, attention to detail, and dedication to customer satisfaction are commendable. I now feel secure knowing my home is protected by a top-notch security system, expertly installed by a true professional. I highly recommend Mark and Vivint to anyone seeking reliable and high-quality home security solutions.

On top of that, when I tried to determine if he left the gate open or not, I went to look at the footage and nothing was caught by the camera. I can understand the dogs not being detected but the technician was seen when he left last night. The representative got to our house between 6 and 7pm the tech didn't finish the install until 1130. We didn't mind but we have to work so we did mind but figured at least all the work would be done and done right instead of waiting this late for nothing. He had to work alone and it took him several hours. So we fed and hydrated them both. In addition, all the boxes were left with us in my living room. Now everything is hooked up and working but the lengthy process and my dogs, and the camera not detecting him leaving last night and the boxes, are all major inconveniences. I'm rethinking the commitment actually.

My husband is raving about getting the solar panels for our energy bill to be stabilized, while I am excited to have the camera for the driveway and backyard. There has been some car theft going on, and having a toddler and my grandma that comes over to help, I want to feel protected when my husband is on nights. I like the feature of the light and that it will make the sound the most. I am also glad that the salesman told us about replacing our smoke detectors and CO2 detector every 10 years. Me being a nurse, and mom in general, I can’t wait to have new ones that I know I can count on now. I was impressed with the glass breakers, so of course we ordered those. And also the key fobs. I thought that was perfect for when my grandma comes with our toddler to spend the night because I have been having to wait for my dad to text me, when she is on the way, leaving 30-40 minutes of an unlocked door.

Overall, the salesman was excellent, very well versed and trained, and was able to explain pricing and equipment costs. I was the MOST impressed with the 0% interest!! A few of our neighbors have gotten the system and I am so excited to tell them “thank you!” That night, the installation man came over to do what we could at 9pm. We told him if he could come back Friday since our toddler was sleeping, he said of course! He was very professional and nice. I can’t wait to see everything up and in action! Thank you so much to the salesman that came by and spoke to my husband that day!! I feel like this service is going to be a game changer for that feeling of safety for my whole family.

1. Licensed, Trained Professionals: When it comes to home security, I wanted to ensure that the installation was done correctly. Vivint's team consists of licensed and trained professionals who know their stuff. I felt confident that my system would be set up properly, and the company would stand behind their installers.

2. Seamless Integration Among Products: With so many smart home devices on the market, compatibility can be a challenge. However, my Vivint installer made sure that all my devices worked together seamlessly. Whether it was the security cameras, door sensors, or smart thermostat, everything was integrated flawlessly.

3. Time-Saving: Instead of spending weekends trying to figure out DIY installation, the pros took care of it in just a morning or afternoon. I had a fully functioning system without the hassle of doing it myself.

4. Expert Placement and Recommendations: Knowing where to install devices is crucial. My technician recommended optimal placements for security cameras, ensuring the best coverage. Plus, they made sure everything looked aesthetically pleasing, with hidden wires and neat installations.

5. Product Training: Smart devices often come with a learning curve. Moses, my Vivint technician, patiently walked me through how to operate my system, explained how the devices worked together, and answered all my questions. Having personalized training was invaluable.

6. Peace of Mind: Ultimately, the security of my home and the safety of my family depend on a reliable system. Thanks to professional installation, I have peace of mind knowing that my Vivint system is ready to go when I need it most.

Moses: A Stellar Technician. Moses arrived promptly on the scheduled day, wearing a Vivint uniform and a friendly smile. Here's what stood out:

- Knowledgeable and Courteous: Moses knew the Vivint products inside out. He patiently explained each component, from the control panel to the doorbell camera. His courteous demeanor made the entire process pleasant.

- Attention to Detail: Moses paid attention to every detail during installation. He ensured that wires were neatly tucked away, and the devices were strategically placed for optimal functionality.

-Customer-Centric Approach: Moses didn't rush through the installation. He took the time to answer my questions, address any concerns, and even provided additional tips on using the system effectively.

My experience with Vivint's professional installation service and Moses as my technician was outstanding. If you're considering a home security system, I highly recommend Vivint for their expertise, reliability, and exceptional customer service.

The technician took longer than 15 minutes to arrive because somehow he had Northwest 35th Street instead of Northwest 35th Terrace. That was one of the reasons we redid the information on my phone. As I redid the information I noticed that it pre-populated with terrace, not Street. I do not blame this young man. I think it's something between the phone app and the company. In any case we rescheduled a technician for the following day.

The technician was very nice, personable and competent. Installation took much longer than estimated which I blame more on our old house and the block walls than the technician. Again, it was almost 7:00 p.m. when he was finished and very little time was devoted to instructing us on use of the system. Also, I expected a yard sign or window stickers or something. I did not get them. He showed us how to find the company number to call and I probably will so that we can learn more about how to use our system.

1. The sales representative, Juan Pablo ** lied to me and stated that I had a 30-day risk free trial. This was completely false, when I tried to cancel the contract and return the equipment a few days later, the customer service rep indicated that the contract only has a 3-day trial period and that I could not cancel unless I paid $4000.

2. On two separate occasions, including the initial install, the technician, Billy ** was at my house until after midnight!

3. The technician, Billy **, did a faulty install of the smart thermostat and my house was a scorching 87 degrees the next day.

4. The technician, Billy **, did a faulty install of the smart lock and I was locked out of my house.

5. Once the technician, Billy **, replaced the smart lock back to my original lock, my door will no longer open, and it is currently stuck in the locked position.

6. When I called the loyalty department and discussed these issues and cancelling the contract, I was assured a call back. However, no one ever returned my call.

The other complaint I had was that the technician that installed our system had poor communication with me. I felt like he didn’t really explain what he was doing. He did a great job setting everything up! But just wish I would have had a heads up on what his plan was and where he thought sensors should go and why. Overall the best alarm system technology and service you’re going to get and that’s why we came back to them after the cancellation issues we had.