CARCHEX Reviews

The rep made it seem like everything would be fine and he had my back, which I appreciated. I hope that comes true when it's time for me to use the warranty. Also, he didn't try to upsell me and I had follow-up emails as well. But there wasn't a lot of perks. My representative made it seem like the coverage included mainly the transmission, engine and some extensions. But I kept asking what did he mean by the extension. He told me that the policy covers the air and the windows, but I'm not sure if it covers the battery. Other than that, I told my friend that I like CARCHEX. Most aftermarket warranty companies would request you to drive 1,000 miles and to wait 30 days. But CARCHEX would only require you to wait 25 days and only drive 500 miles. Then, it was for a price that was 15% less fees than the other companies. That's dope.

In receiving my written contract, I sometimes scratched my head as I sat here last night and read through that. I'm beginning to wonder what is covered under that contract and what will I actually get in the event that my car does have serious issues. One other thing that I had to read two or three times was the fact that it's so many months or so many miles before the contract ever kicks in. The other part that I question and wonder about is having to have everything approved ahead of time before I can have any work done on my car. But I would have to take the car to a garage first before I know what's wrong with it and then I gotta make phone calls and get somebody on the other end to understand what they're talking about. I'm not sure how helpful this policy is gonna be but I'm gonna try it for a while and see how it goes with it.

I hope I'm not just throwing money away for no service when the time comes. My car is the very first one I ever had and I was in my 70s when I bought it. I'm now in my second year of being 80 and there are no issues with my car. I don't expect or anticipate any. But in the event that something does happen, it's a good idea to carry that CARCHEX contract. So far, I've only been in contact with one person. The lady I talked to was very nice. I got a phone call the other day wondering if I actually had agreed to have that payment put on my credit card. I agreed to a one-time payment.

He had to go over both packages. I was interested in knowing what was covered. I am not well-versed in all the mechanics of a car, but I listened carefully about what I wanted and I wanted the best protection for my car. That's how we arrived at my package. It was much easier than I thought it would be. And he made it simple and said, "And if you have any questions at all, you can contact us about anything." So, I felt rest assured that I was in good hands, that my car was protected and I had the peace of mind I needed and I just had to pay my monthly fee.

The setup was easy, the information was comprehensive, that I had a clear understanding of what I was paying for and what I was getting for my money. And that if they wanted to have somebody, until they prove you wrong by their actions in not fulfilling the agreement, you can trust them. Until they prove me wrong, I'm okay with making my monthly payments.

Other agents from Carchex kept on calling me and I told them they needed to get themselves together. The agents are not communicating or they're not checking the computer that I already bought a policy. The first guy was trying to get me to do multiple cars and I said I still have a warranty on my truck. I'm not gonna do anything on my truck until my warranty has expired. So I'm just waiting. This guy was trying to pressure selling me that way and I told him not to do that. I'm not gonna deal with him until December when my truck is paid off. So then, I had this other money that I could work with. Today, this other guy calls me from CARCHEX, trying to talk me into getting that extended warranty on my truck. I said I already talked to Oscar and I already told him my situation. I said he should not bother me anymore or I'll forget about going with Carchex on my extended warranty on my truck.

I go to a GMC dealership and I bought several vehicles from them, and we have a rapport together. So, that's where I take my car to get it repaired, and their opinion matters to me. I asked them, "Overall, what do you think about the warranty company?" The dealer said, "Just keep it. Overall, you know, they were pretty good." That means something to me. He could have told me, "It's a piece of crap and don't get them and we'll do something else," but he didn't say that. He complained about the customer service. They had to be on the line for so long, but he told me that he figured out a way to get connected with somebody and they gave him a direct number where he could call. He said a lot of times, they tie them up on the phone and it takes them away from the other customers coming in and out of the dealership. He said, "Now, I know how to go about it."

Two years later, I needed a fuel pump. Plan paid only $319.58 out of a total bill of $1117.27, leaving me to pay the balance of $797.69. Again, well over the $100 deductible amount. Their methods to determine parts and labor cost do not reflect realistic prices and therefore the plan will end up paying significantly less than one would expect. I have had other extended warranties of which I never paid more than the deductible amount, and wish I would have stayed with those. This plan looks good on paper, but in reality will not pay out as expected. Please look for another vehicle warranty. Based on my two experiences, I would recommend staying away from Carchex/Royal Administrative Services. I would recommend not buying this plan.