Safe Step Walk-In Tub Reviews

I was highly impressed by their commitment to going the extra mile. The craft skills and attention to detail in the finished project truly were really impressive. My new step-in tub exceeded my expectations, and I am grateful to Safe Step for bringing me the security to know that now I will be safe taking my bath or shower! I can’t pick a favorite feature. They are all great. My daughter especially enjoys chromotherapy for her migraines. Thank you, Susie, Brian and the installation team, for a wonderful job well done. I highly recommend Safe Step.

But the guys that worked on the tub directly did the best job possible. They were real good about cleaning up afterwards and they showed me a full tub before they left and there were no leaks or anything like that. We love the tub and everything seems to be working fine at this point. But when I'm sitting in the tub and I have the jets on, they don't seem to put a lot of pressure on the back of the legs for me to feel it that well. The same with the foot jets. They only hit a small area at a time and they're directed to a single point instead of maybe covering more of an area on either the back of your legs or the bottoms of your feet. Also, they need to come down on the price.

My son and I took out the Jacuzzi whirlpool that I had in. We had everything ready for the Safe Step installers, so when they came in, they just had to bring the walk-in tub in, set it there and hook it up. It was done within hours, and it was nice. One thing I liked was the first guy that came in told me, “Make sure when you get in there, you put the handle all the way down to shut the door, ‘cause there was one lady who didn't shut it all the way and the water kept leaking all over her floor. So, I just gave you some precautions. So, be careful.” The installers explained everything to me, and I was like, “Okay. All right. I see you push that button there. This does that.” However, once they walked away and I got into the tub four days later, I thought, “What did they say?” Still, the installers did everything they should’ve done and I had no complaints about how everything was handled. It went very well.

When I looked at other tub brands, they're a lot cheaper than what Safe Step offers, but I was told that customers don't get all the extra features. I've got arthritic knees, and I got the shower. With the hand shower one, because I have arthritis in my hands too, I like it where I can slide it with that strap there. It makes it so much easier. I used that to wash my hair when I went in.

I've only been in the walk-in tub once. When I was in it, I hit a button because I wanted to see about the lights and there was this noise that came on. I don't know what it was, but I hit the light button to turn it off, and I thought, “Oh my God. That's it. I'm draining this thing. I'm getting out. I'm gonna read the directions again to make sure I know exactly what I'm doing here.” I also thought, "If this thing malfunctions, how in the world am I gonna get out of it?” I can't just open the door, but I could hit the drain thing and drain it. It drains quick. All in all, the walk-in tub is very well made, and I like it a lot.

The installers were extremely nice. They were very polite and they were clean. And any little mess they made, a few little things they had to do. they cleaned it up before they left. It was just unbelievably efficient and nice. I didn't believe they could get it all done in a day, but they sure did. The qualit of work was beautiful. I had other towels hanging in the bathroom, and they didn't even knock them down. They did very good. They got here by a week earlier than I originally said they could. But it wasn't a problem.

We all love the tub. But it can drain a little faster. It seems like it's a little slow sometimes. But cleaning it has been a dream. You can just wipe it off with some disinfecting wipes or rinse it off and then wipe it off. Then my daughter-in-law does the once-a-month cleaning thing. She did it after a couple of weeks because she said she wanted to see just exactly how difficult and how much of a problem it was doing it. She said it was great. She had no problems at all.

The only problem that we have had has been the cover that goes over the part of the hinges that attached to the tub where the hinge on the door. One of those little things popped off. I called Safe Step and told them about it, and they said they would get a serviceman out here. He came out and he was extremely polite. It didn't take him 10 minutes to get it back on there. He said those things come off all the time and that's been a problem with them. He told us that they've been trying to get Safe Step to change the adhesive glue that they attach them on there with but they can't get them to do it. He brought a new cover and put it in there, and then re-attached it with a different kind of contact glue. There was no charge. It was totally covered. He said it was a lifetime warranty.

The tub has made it easier for bathing in a way, but more difficult because I have a problem with my water heater. It's not big enough. I have to wait about an hour and a half to two hours in between for the water to reheat. The water is totally cold after I get a bath. The next person would have ice cold water if they didn't wait an hour and a half or two hours. So in between, we have other things to do. So I need to get a bigger water heater.

My two handicapped girls absolutely love it when we turn the bubbles on. The little teeny, tiny bubbles make the water look kind of milky looking. It makes it almost thick, but it softens your skin. It makes your skin feel better. The tub can also be paired with a YouTube or Pandora or some other music. The music and sound will come through the speakers on the tub, and one of my handicapped girls absolutely loves it. She is crazy about having the music come out of the tub while she's sitting there and having a bath. The tub also has a handheld shower. I can go ahead and wash her hair and rinse it with that handheld shower.

The installation was exactly like TJ said it would be. The crew came on time, which was a big deal to me. They looked at what needed to be done and made some suggestions about the floor. We just bought this house and they found some black mold behind the tub. They were gonna have to take care of that to put up a false wall there. We went extra and got it and got another floor. I'm glad we did that.

The crew told me what time they would be finished and they finished at that time. They came at 8:00 and were done by early afternoon. Even with adding and putting down the floor, they were done in four hours. They were talking about the toilet and we asked them to replace those. They went round the street and got toilets and did that for the other bathroom and this one. Even with that run to Home Depot, they weren't here for more than six hours. They were really fast.

I like the music in my walk-in tub. When you turn on your tub, it announces that the Safe Step is ready and ready to pair with your device. I pair it with my device and I can choose my music before I get into the bathtub. When it pairs, it just picks the music up. You can set the volume on the phone. I leave my phone in the bathroom across from me. I'm funny about electrical appliances and water.

I feel a lot better with my walk-in tub. I like the lights and the microbubble feature is really helpful. My husband had some distortions with the rash stuff and it's really helped him. I had a little discoloration, but not a lot. I had a foot that was giving me a big problem. There's the bidet too, which I never had a bidet before. These things make you feel luxurious. We prepared for our water bill to be really high but it has not gone up significantly.

I take a Safe Step bath three times a week and I really like it. The draining feature is really good. It drains fast. The water never gets cold. It's like a spaceship and so it has temperature control so your water stays the same temperature. It's a spa. It has a heated seat too that you turn on. You just turn on your music, you sit down, and you're heated. When you hit your water feature, you get a back massage with the water. You can do your feet and your back or just your feet or your back. It has a thing for you to turn there.

It has a timer on there and that's good for people who are maybe unable to maybe have caregivers. The nice thing is if you want to stay in there a little longer, all you have to do is reset it. You can stay in there as long as you want. It's a good system. This walk-in tub is worth it. I'm not swelling anymore. I would suggest Safe Step from the standpoint of economy. It's a great upgrade to your home and it adds value.

The only thing is I've got to find a place to get in another Safe Step towel. My husband didn't get one. We have one that we'll use around the holidays. People come over to look at the house, and I go, “Let me show you my new toy.” People go, “Wow!” Most of my friends don't have space. They're getting sold on the showers.

My prediction for walk-in showers is it’s short-lived because you're talking to people right now who are 50 to 65 and still pretty mobile. I tried to look at our house in 10 to 20 years. I do not suggest those showers because who's gonna help you walk in it? A lot of the stuff that TJ pointed out was tested by the Arthritis Foundation. I have arthritis. There's a non-slip surfacing on the bottom of our walk-in tub. There are handrails inside the tub because those do not do me any good outside of the tub if I need to stand up or I need to get out. Those are things that are important.

Original review: As of this writing, this company has a rating of only 3.5 stars. That should be enough to send you looking somewhere else. My mother contacted Safe Step Walk-In Tub in February. They removed a walk-in shower and installed the tub on March 5th. It was a nice model and the installed price was over $30,000. One of the selling points for her was the "no-strength locking handle". Since the day it was installed, my mother has not been able to close the door by herself.

I've looked at it and it is obvious that the parts aren't aligned in a way that the latch can smoothly move over the door striker to close it. So, other than a couple of attempts the first week, it has gone unused, and my mother has had to use a shower in a tub. Stepping into the tub is a hazard for her. She falls regularly. She and I have been calling to remedy this situation for two months now. A few weeks ago, two people (a salesman, and an installer, I believe) showed up and looked at it.

They said the door was warped and ordered another one. They said they would return and install it when it arrived. It was delivered to her house two weeks ago. I happened to call their customer support line again that day. The customer support person on the other end of the line said she could see the tracking information and knew that it would be delivered that day and be available for installation. The installer never returned.

I called again last week since no one has come to install the door and was told that a customer service manager would be called immediately (not the first time I'd been given that answer). Still nothing. I called again just now. Someone with an off-shore accent answered the phone and took my contact information. I'm sure I'll have to call again after this Memorial Day weekend.

There seems to be a pattern here of the company responding to all low reviews, apologizing and giving customer service contact info. I expect this review will receive one also! At my mother's age health situation, three months could be a significant portion of her remaining life. Is a year's worth of independent bathing worth $30,000, or six month, or three months? Calling once per week hasn't gotten us anywhere. I feel the next step is to sue.

The first time that the installation team came out, we couldn't find the turnoff valve. I went out there and started cutting my grass, and the turnoff valve was something I've been seeing all the time and couldn't find it. So, the installation gentleman had to come back. But he was very good. They showed and talked to me before they put the tub in and told me what the situation was. After everything was in, he went over everything. But that was a lot of information they’d given to a person who's in his 80s. I had to use the manuals he gave me because I had forgotten when he left out of here how to even turn the main switch off. But the setup was beautiful. I couldn't be more pleased with that.