ADT Medical Alert Reviews

I had my first service dog for 21 years and my second service dog has been with me for seven years. They know if my blood sugar is high or low, if my heart's beating too fast and if my oxygen level is too low. They can sniff one cancer cell and let you know. It goes on and on and on. I wouldn't be here without them. I have my electronic stuff from ADT and the electronic stuff on me from the doctors and hospitals but the dog knows before any of those things know. ADT doesn't monitor my health. It allows me to get help immediately and my dog is trained to stay with me because I pass out lying on the ground with broken bones.

I touch the black button and if someone comes over and tries to rob me and they jump up and down on the black button, it doesn't disconnect the call. The GPS knows where I am because that little thing is a cell phone. As soon as you press that button, that information is in the computer. The doctors, hospitals and all my health information are there. So if the fire department comes with their ambulance or their big truck, they have all the information on their screen. It is a wonderful situation. You can press the blue button and it’ll talk to the black button. But if you make a mistake, you can just hold it and it'll go beep, beep, beep, and then the call doesn't go through. So I can wear that when I'm in the bed or in the shower, and if I accidentally bump it, I can shut it off. But once you touch the black button, there's no shutting it off.

The reps are very polite when they come on. They will ask if I'm okay and I’ll say that my little service dog jumped up on my lap and called them. They're very nice and they will reset it for me. They're real and not actors on the stage. Salespeople think they're supposed to be actors on a stage. If they are, they're not gonna last. If they feel that they can take advantage of people, they don't last. ADT costs me $500 a year for the blue button and the black button. I'm thrilled. I'm not afraid to go anywhere because I can now touch a button and get help. Without it, I can't. I like the medical alert.

A few weeks ago, my husband went over there and he said there was something funny with the system. He tried to call and they couldn't reactivate it. I don't think it was the system. It was about the same time it was all over the news that certain cell phones didn't have service, that AT&T didn't have service and some of Verizon and some of T-Mobile too. A gentleman said, “Okay. We will send you a new system.” They sent the new system, the wristband and the little neck lanyard too. We swapped out the systems. I asked my mother-in-law, “Which one do you want? Do you want the wristband? Or do you want the one to wear around your neck?” She wanted the one around her neck. So, we sent back the old system, the old wristband, and the new wristband. She's been wearing a lanyard around her neck and fortunately, she has not had to use it yet, so that's good.

However, when we have false alarms, I don't think it's as intuitive for an older person who may be away from that base station to interact with the base station. My recommendation would be to have some type of communication through the pendant itself, which may or may not be possible. They don't hear well and they certainly don't move fast at 89 years old. 15 seconds to get to the base station, even as small as my parents’ house is, would take an act of Congress or quite a powerful engine to make it happen. The way we've got it set up is, ADT calls me immediately then I call my father to make sure everything is okay.

They're also using AT&T for coverage, which isn't the broadest network. Where they're situated is right near the hospital and they might get signal interference there occasionally. I understand why they're doing it with cell service. That certainly makes sense. But when I was setting it up, I had some concerns. But for the most part, when I checked and I tested, everything was fine. The service itself is good too.

I ordered the ADT On-The-Go System on Friday and received it on Monday. I am very pleased with it. I immediately called ADT and got it all set up. They are available 24 hours a day for product support. Its monthly cost is affordable, the cost never increases and it has a lifetime guarantee. Two days later, I received a smaller pendant that is waterproof and great for wearing indoors. It doesn't need to be charged and has a battery that lasts years. When it eventually fails, ADT will provide me with another one, free of charge. The On-The-Go one is great for wearing in the car. It is not at all cumbersome. I feel so much safer with the ADT On-The-Go emergency response system.

The people of ADT are very well-trained and are very user-friendly. I trigger it at least once a week by moving too fast or letting it swing. Or occasionally, I have dropped it. I take it off at night but it's right next to my bed. When I get up to the bathroom during the night, I put it on because if anybody's gonna fall, that's where they're gonna fall.