AmeriSave Mortgage Reviews

One thing that was sometimes a little bit confusing was the number of companies involved in the process. There was an appraisal company, a closing company, and those kinds of things. It would have been helpful to have information ahead of time to know who was who and who would be contacting me. There was an attorney on the closing date as well as a notary public who came to my office to do that work. It would have been helpful to know who those folks were. The call from the attorney on the day of the closing was really unexpected. The notary public came at a different time. So, by the time the attorney called me, that process was over and I wasn't even expecting a call and had no idea who he was. So, I felt a little bit bad for him. I had no idea who was gonna call.

The representative, Blake, was really outstanding. He was super responsive. He was quick to answer questions. He was very thorough. I couldn't say enough good things about him. If I had to refer someone for a process like this, I would definitely send him his way. I was impressed with his knowledge and the speed with which he responded.

I was very comfortable with the process. The only thing that I was somewhat uncomfortable with was that it was all online. I didn't have any physical contact with people. It makes you a little bit uncertain if it is really a legitimate company, but I did do my homework. That was just one thing that was a little unsettling for me. When I have questions or concerns, I could email or call Blake. There was another person where once the loan went into the underwriting process, she was also involved and I could ask her questions as well, and she was responsive.

One thing that I have been less impressed with is after the loan went through and after it started, they did sell the loan and I got phone calls from the new servicer before I ever got any documentation that that had happened. That was unsettling because I had no idea if they were legitimate. I had no idea what was going on and they were asking for personal information. I couldn't even get to the point of knowing if that was legitimate without sharing information with them. So, to figure that out, that wasn't great. I had to track back down to AmeriSave to find out. I wish that there had been some documentation online or some letters sent to me before this happened. Other than that, it was a good experience, it was a quick turnaround, it was a smooth process, and I'd recommend that people take a look at the company if they were looking to refinance a mortgage.

It wasn't as quick as a week but it was done within a reasonable timeframe. It would have been better if the underwriting process was a little more understanding to some things. I've lived in this home for 22 years, and they were asking for certain documents that no longer exist. I called manufacturers and they've purged their data systems. Luckily, I'm OCD, so I had a lot of stuff from the original purchase of my property so, I could provide them enough information that made them feel comfortable.

My original paperwork was from a dealer. The underwriting process wanted me to get documentation from the factory that it was delivered from the factory to the dealer, the dealer to my property, and set up here, and that it was set up nowhere else or that no one else lived in the home. My original paperwork within my original closing documents was marked as new. So, I call my manufacturer which has now changed ownership three times over the last 22 years. So, they're no longer that company I bought from anymore and they go by a different name. They don't have records dating back to 2001. So, the underwriter wanted some crazy things.

Also, I had some nice additions built on that were signed off on by the county that I live in. So, the county inspectors inspected those and signed off on them with certificates. The underwriter wanted me to have a structural engineer come out and verify that those additions were structurally sound and did not impede the overall structure of the original home. I provided them the certificates from the county, and they weren't sufficient. So, I had to get a structural engineer to inspect my home, document that, and send that in.

Other than that, the rep and her assistant were very responsive. If I had a question, they would get to the bottom of the question and hit me back with a response within a day or so. That was very accommodating as far as keeping me involved in the process. They also went to bat for me when it came to the underwriting process and fought for me the entire time. The underwriter was a bit extreme and they were able to get my application approved. They went to a supervisor and explained situations. They were awesome. My rep was very helpful and accommodating to my work schedule. She informed me of where things were within the status line of the process and the scheduling of things as far as my home appraisal. All that stuff was done very fast.

When I did the online application, there were some things that were confusing but then Eli walked me through some of it and it worked out great. For the most part, it was still relatively easy to do. It took about 30 days for everything to complete. I've dealt with some bad experiences doing this kind of stuff before. So, this one was smoother. It's the first time I've ever done anything online. By doing it online, it was reaching out online and talking to someone that way instead of going to an office here locally and speaking to somebody or having someone physically nearby you. So, the experience was good. It was well done.

If I have any questions or concerns, I have the process center. I had a gal back there who was helping me, Leane, and she was good. She answered all my questions there. Also with Eli, if I had a question or was concerned, I would ask him and he would give me the response relatively quickly via either text message or email. The portal they used was effective to get information out to you and to use. Eli was assigned to me to be the loan originator. His willingness to work with me impressed me. From the very beginning, I told him if he was upfront with me and told me his bottom line best deal he could do, and the truth, I would use him from start to finish, and that was what he did.

The rates and terms were fair across the board for what it is. They were good compared to what other people were doing. Other people are trying to play games and set you up at different kinds of rates, giving you this lower rate for this amount of time, but then it switches to this rate. Now, everything was locked in. Mine was what Eli said it was gonna be and that was how it worked out well.

There was one check that they had a lien on the house some years ago when we had some hard times. These people sent the check back to my wife because they didn't have it anymore, so they couldn't take the money. So, when she received the check, and she went ahead, they sent it back to AmeriSave. And Catherine took care of it. They found out who the other place was. She just got the check today. She's mailing it out in the mail.

Anything that we had in the past all got paid. We got things off our back. They took care of all the liens that were on the house from some years back. The phone doesn't ring anymore, except when they wanna change me on Medicare. Also, my credit is at 727 now. And it was two months ago. I thank everybody at AmeriSave. I believe in them. And I would never change.

The money is nice, but if you don't have somebody that is legitimately working with you and all they wanna do is get your credit report and the whole bit and send you an email and say, “We can't do this. We can't do that because of the past,” how do you get rid of the past unless you get the loan? AmeriSave invests in people. It didn't take me two weeks. They were out to help the people in their times of need and understood. They listen. When I call Catherine, I could talk to her for 20 minutes if I had to, and she listens. So, AmeriSave is all about helping the people of this country. Go to them. Listen to what they have to say first. Do it their way. Let them guide you. When you got a question, ask them. But you would have a lot of online stuff.

The other people that I had to rely on were asking me for information about myself that I already provided through the office where Ben worked. I didn't understand why they couldn't just send it to them. But I was told that the process had to be, “All right. We need to know if you’re actually really for real doing it, so you’re gonna have to go by this process.” So that was what I did.

Ben was straight on point. Any questions that I may have needed, he got back to me when he could. It was the same for the other people who were involved in this process. If there was something that they needed, they got in contact with me. Then I tried to forward it to them. I had some problems as far as the software and with the site and loading documents. The documents had to be in a certain file format which this old relic of a computer that I have right now didn't have the capabilities. But they were patient. It got kind of dicey because we didn't close until I the day of. So everybody came together and they got it done.

Amerisave is a good company. They’re customer-oriented. They apply whatever to the best that they can to put a client in the position to do what they wanna do with this investment. The program starts next month when the contract goes in, but everything has been taken care of. I am three quarters of the way through with the remodeling of my home because of the cash-out, and my property value has already gone up a couple of thousand dollars as it is. So it was a great experience.