Medical Guardian Reviews
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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Pros & Cons
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
Featured Reviews
I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and...
Read full reviewThe Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp ...
Read full reviewMedical Guardian alert systems
Medical Guardian
MGClassic
$29.95 per month as of publishing date
Landline-based medical alert system comes with base unit, wristband, pendant and charger. It has a 1,300-foot range and up to 32 hours of backup battery power.
Medical Guardian
MGHome Cellular
$37.95 per month as of publishing date
Cellular system comes with base unit, wristband, pendant, charger and access to the MyGuardian app. It has a 1,400-foot range and 32-hour backup battery.
Medical Guardian
Mobile 2.0
$44.95 per month as of publishing date
Designed for on-the-go use. Features advanced location monitoring with 4G LTE, Wi-Fi, GPS and optional fall detection. It’s water-resistant with five-day battery life.
Medical Guardian
MGMini
$39.95 per month as of publishing date
Tiny, light and discreet mobile device with robust protection. Features on-demand GPS, up to five-day battery life, fall detection, water resistance, AT&T access and false alarm cancellation.
Medical Guardian
MGMini Lite
$44.95 per month as of publishing date
Portable safety device with Verizon 4G LTE, GPS tracking, fall detection, water resistance, real-time location sharing, step tracking and calendar reminders. Works without a phone.
Medical Guardian
MGMove
$39.95 per month as of publishing date
Smartwatch with touch-screen help button for emergencies. Optional Social Circle App lets you connect with loved ones.
How Medical Guardian works
Medical Guardian alert systems are designed for at-home or on-the-go use. With either type of system, when you press the medical alert button, you’re connected to a 24/7 medical monitoring center.
Once connected to an operator, you describe your situation. The operator then gets you the appropriate help, whether that means sending an ambulance or contacting people you know for non-emergency support.
If the operator can’t confirm your safety after the alert is activated — for example, if you’ve had a stroke and can’t speak — emergency medical services are automatically dispatched to your location.
Medical Guardian costs
As of publishing, Medical Guardian’s monthly cost starts between $29.95 and $44.95. If you want fall detection, expect to pay $10 more per month. There’s no activation fee, and shipping costs $12.50.
| Monthly fee | Upfront equipment costs | Fall detection | Includes GPS | |
|---|---|---|---|---|
| MGClassic | $29.95 | $0 | +$10 per month | |
| MGHome Cellular | $37.95 | $149.95 | +$10 per month | |
| MGMini | $39.95 | $199.95 | +$10 per month | |
| MGMini Lite | $44.95 | $149.95 | +$10 per month | |
| Mobile 2.0 | $44.95 | $0 | +$10 per month | |
| MG Move | $39.95 | $199.95 |
Medical Guardian has two system options: You can lease the equipment (MGMini, Mobile 2.0 and MGClassic) or purchase it (MGHome Cellular and MG Move).
If you opt for leased equipment, you don't have to pay anything upfront. Instead, you pay a monthly fee that covers the equipment lease and monitoring services. Just keep in mind that the equipment belongs to Medical Guardian, so you’ll need to return it at the end of your contract or if you decide to cancel. Failing to do so will result in additional charges.
One thing to be mindful of is the company’s cancellation policies and restocking fee. A reviewer in California said: “I would have to wait 30 days from the receipt of the equipment to refund my money, plus [the agent] mentioned I would have to pay a $50 restocking fee.”
“Even though I called and canceled, they keep charging $49.95 per month,” a reviewer in Ohio said. They disputed the charge with their bank, but the bank “came back saying that [Medical Guardian] proved I agreed to it. I had to cancel the card!”
Additional equipment
Additional equipment — Elite 911, fall detection pendants and wall buttons — are available for purchase. For $6.99 more per month, you can get an MG Protection Plan, which provides extra support and equipment replacement.
- Fall detection pendant: For an extra $10 per month, you can get a water-resistant fall detection button. It comes with a lanyard and is worn around the neck.
- Elite 911: For an extra $9.99 per month, you can get a one-button speaker box that automatically connects to the 911 operator nearest you. It works on any cell network and has an unlimited range of coverage.
- Voice-activated wall button: For an extra $5 per month (per button), you can get a device that automatically calls ADT’s monitoring center if you say "Call Medical Guardian” twice. It’s water-resistant, making it ideal for bathrooms and kitchens.
- Wireless wall button: For an extra $2.99 per month (per button), you can get an extra water-resistant button. It’s easy to install and works within 500 feet of the base unit.
How does Medical Guardian compare?
Compare Medical Guardian costs and services with similarly rated medical alert companies.
| Companies | Monitoring fees | Equipment cost | Activation fee | Fall detection | Trial period |
|---|---|---|---|---|---|
| Medical Guardian | $29.95-$44.95 | $0-$199.95 | $0 | Yes | No |
| Medical Alert | $29.95-$47.95 | $0 | $99.95 | Available | 30 days |
| ADT Medical Alert | $31.99-$41.99 | $0 | $99 | Yes | No |
| Lifeline | $29.95 to $58.95 per month | $0 | $79 to $99 | Yes | No |
| Life Alert | $49.95 to $69 per month | $0 | $198 | No | No |
Medical Guardian FAQ
Is Medical Guardian’s monitoring center reliable?
Medical Guardian’s monitoring centers are FM-approved and UL-listed, which means its emergency dispatch services meet specific safety and reliability standards. Centers also have TMA Five Diamond certifications.
Do I have to sign a contract to get a Medical Guardian system?
You do not have to sign any contracts to get a Medical Guardian medical alert system. The company offers monthly, quarterly and annual payment plans.
What is Medical Guardian’s return policy?
Call Medical Guardian and choose the cancellation option. If you haven't purchased the equipment, you must return all equipment and accessories. If you purchased the equipment, the service will be canceled upon receipt of the cancellation letter.
You may be eligible for a prorated refund for any unused prepaid service period, but it’s possible you will have to pay a restocking fee. Please note that the refund process may take up to 30 days after Medical Guardian receives your system or cancellation letter.
Do Medical Guardian emergency response services require a landline?
Only the MGClassic package requires a landline. All other Medical Guardian plans can run on a cellular network.
Does Medical Guardian offer a warranty?
Medical Guardian provides a warranty against wear and tear. It also offers a Protection Plan that covers any costs related to a lost, stolen or damaged device. This optional plan can be purchased when you buy the system.
Is Medical Guardian worth it?
Medical Guardian alert systems can be a smart option for those who have a critical medical condition, have a high risk of falling or are in recovery from a significant health event. You can select from in-home, mobile and smartwatch devices.
We like that Medical Guardian has a wide range of equipment options, and its straightforward purchase process is helped along by representatives. It’s also one of our top picks for systems with fall detection and medical alerts with GPS.
All devices are monitored and can connect you to a dispatch center that can get you the help you need 24/7. The MGHome Cellular has a range of 1,400 feet — one of the largest we’ve seen on a home-based system.
Medical Guardian Reviews
Stars Rating
- 38%
- 12%
- 5%
- 6%
- 39%
Popular Mentions
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- 4,480,424 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Medical Guardian Company Information
- Social media:
- Company Name:
- Medical Guardian
- Year Founded:
- 2005
- Address:
- 1818 Market St., Suite 1200
- City:
- Philadelphia
- State/Province:
- PA
- Postal Code:
- 19103
- Country:
- United States
- Website:
- www.medicalguardian.com
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