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Confidential & Proprietary
Mobile Webinar
Confidential + Proprietary
85%
Of all Danes use a smartphone!
(Nr.1 in Europe)
*eMarketer: “IT-anvendelse i befolkningen 2015.”
Confidential & Proprietary
We don’t go online. We live online.
Confidential & Proprietary
devices activated since the beginning
of this presentation
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Confidential & Proprietary
mSite
Proprietary + Confidential
mSite Speed & Performance: Fast(er) mSites = More revenue
Thoughtful user experience design
with highly performant load speed and responsiveness
leads to higher conversions
▲Conversions
Ultimately, speed & performance
correlates directly to conversions
UX = Perception
Great user experience is the
perception that all touchpoints in the
journey completed seamlessly and
naturally
Speed & Performance
Design is what the customer sees,
speed & performance is what the
customer feels
Smartphones are
performance constrained
Users have high(er)
expectations on mobile
Proprietary + Confidential
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“When you squeeze that Web shopping
experience into a mobile browser, the
result is disaster -- or, to use the technical
term, abandoned shopping carts. ”
– readwrite.com
Proprietary + ConfidentialSource: readwrite.com
Google Poll:
“what do you dislike the most when browsing the web on your mobile device?”
Encountering unplayable videos
Getting redirected to the homepage
Waiting for slow pages to load
Being shown interstitials
Other
14%
13%
46%
16%
11%
Source: Google Webmaster Central Blog: “#MobileMadness: a campaign to help you go mobile-friendly” (posted: Monday, April 27, 2015) Proprietary + Confidential
How fast is your site?
SLOW
apple.com microsoftstore.com store.google.com
?? ?
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How fast is your site?
SLOW
apple.com microsoftstore.com store.google.com
20.1s9.4s 11.6s
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This document discusses using an event-driven microservices architecture with messaging to build applications for the Utah Department of Alcohol Control. It outlines some issues with an initial REST-based approach, such as tight coupling and lack of scalability. The document then presents an alternative event-driven approach using messaging to decouple services and allow independent scaling. It highlights benefits like resilience and reduced network costs, as well as considerations for using an event-driven style.

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40%
abandon if a
site takes >3 sec
to load
47%
expect a page
to load in <2 sec
52%
say fast load time
is important to
brand loyalty
Is your mSite fast enough?
Proprietary + Confidential
Compared to a page that loads in 1 second
-35%
pageviews
+105%
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conversions
5seconds
3seconds
-22%
pageviews
+50%
bounce rate
-22%
conversions
Proprietary + ConfidentialSource: SOASTA Case study (September 1st, 2015)
180,000
160,000
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
1.7
1.6
1.4
1.2
1.0
0.8
0.6
0.4
0.2
0.0
1.2 1.5 1.8 2.1 2.4 2.7 3.0 3.3 3.6 4.2 4.5 4.8 5.1 5.4 5.7 6.0 6.3 6.6 6.9 7.2 7.5 7.8 8.1 8.4 8.7 9.0 9.3 9.6 9.9
Load time (seconds)
Conversionrate(%)
Sessions
Sessions Conversion rate (%)
1.9% conversion rate
1.5% conversion rate
Case Study:
Mobile pages that load 1s faster see up to 27% increase in CvR
Note: Some of the pages that were
faster than 2.4 seconds experienced a
lower conversion rate. While we don’t
know for sure, the most common
reason is because a lot of the faster
pages are 404/error pages.
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SLOW
m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
?? ?
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Source: www.webpagetest.org Proprietary + Confidential
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Source: www.webpagetest.org Proprietary + Confidential
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The document discusses performance testing for betting operators during seasonal spikes like the Grand National horse race. It recommends: 1) Analyzing user data and server logs to understand realistic user journeys and volumetric requirements. 2) Designing test scripts that mimic end users' actions and sports updates using customized load profiles. 3) Executing performance tests on web and mobile applications to ensure 99.9% uptime, quick responses and loading times during high-traffic events.

How fast is your site?
SLOW 29 sec
Source: www.webpagetest.org Proprietary + Confidential
m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
How fast is your site?
SLOW 30 sec
Source: www.webpagetest.org Proprietary + Confidential
m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
Source: www.webpagetest.org Proprietary + Confidential
5.6s
14.4s
10.1s
How fast is your site?
SLOW
m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
10.1s5.6s 14.4s
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POSSIBLE
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How...
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accommodate smartphone users
eliminate impediments to action
simplify checkout forms
streamline site design
test & experiment continuously
treat performance as a feature
link performance to business KPIs
set performance budgets, monitor
and optimize
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a higher chance of
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increase
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“Customers can go from
‘I want that’ to ‘I bought
that’ in under 30
seconds.”
–Amazon
1 #winning
Fact: Revenue at Amazon increases by 1% for
every 100ms it cuts off download times.
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+ Reduced startup time by 70%
2 Why Netflix is #winning
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optional engineering goal – it’s a requirement for
creating great user-experiences.”
–Kristofer Baxter, User Interface Engineering @ Netflix
+ Decreased page load times by 80% to 2s
+ Reduced calls to the server by 400%
+ 83% increase in traffic
+ 32% increase in median time spent on site
+ Interaction rate on ads up 108%
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PERFORMANCE AUDIT:
Speed Test
Proprietary + Confidential
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Source: PageSpeed Insights
1
2
Render-blocking
Compression
3 Unoptimized images
4 Unminified resources
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audit!
Proprietary + Confidential
1. Images = 63% of the average page’s total weight
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2. 20% of pages have 100+ resource requests
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resources are called only once) and consolidate resources (to limit the # of
roundtrips).
3. JavaScript usage is intensifying
Each request adds to the complexity of page rendering, because it needs
to be downloaded and parsed by the browser.
Solution: Know when to use JS and when to back away. Audit key pages
and see where they sit on the JS spectrum.
4. 50% of mobile pages use custom fonts
Poorly implemented custom fonts or fonts hosted externally =
performance pain. Some fonts require tons of CSS code, while others rely
on heavy JS.
Solution: Disable custom fonts for smartphones. If necessary, only use
them with headers and key typographical elements.
Usual suspects in mobile performance
5. 20% of pages have 5+ redirects
Redirects = performance fail = total usability fail.
Solution: Use this SEO tool to audit your pages and identify all your
redirects.
6. The # of pages containing HTTPS requests has >
quintupled
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their authenticity = extra network latency which, if your server isn’t
configured correctly, can impact load times.
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ssllabs.com to verify that your server and certificate are configured
correctly.
Source: The Performance Beacon - The web performance, analytics, and optimization blog
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High bounce rates
Low CvRs
Poor retention
Hurts crawl efficiency
Fewer pages are indexed
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correlates directly to conversions
UX = Perception
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journey completed seamlessly and
naturally
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1
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areas
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“filter”, “sort”) stay in natural
(easy-to-reach) areas on mobile
screen
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Have bigger and thumb-friendly
CTAs.
Insert a screenshot of
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page
Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
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number field)
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Webinar #5: Mobile indsigter og trends ft. Google

  • 2. Confidential + Proprietary 85% Of all Danes use a smartphone! (Nr.1 in Europe) *eMarketer: “IT-anvendelse i befolkningen 2015.”
  • 3. Confidential & Proprietary We don’t go online. We live online.
  • 4. Confidential & Proprietary devices activated since the beginning of this presentation 12456
  • 6. Proprietary + Confidential mSite Speed & Performance: Fast(er) mSites = More revenue Thoughtful user experience design with highly performant load speed and responsiveness leads to higher conversions ▲Conversions Ultimately, speed & performance correlates directly to conversions UX = Perception Great user experience is the perception that all touchpoints in the journey completed seamlessly and naturally Speed & Performance Design is what the customer sees, speed & performance is what the customer feels
  • 7. Smartphones are performance constrained Users have high(er) expectations on mobile Proprietary + Confidential Tough to swallow, but true...
  • 8. (7.083 seconds = avg load time for US retail mSites*) *Source: www.businessinsider.com Proprietary + Confidential mCommerce remains an upper funnel affair
  • 9. “When you squeeze that Web shopping experience into a mobile browser, the result is disaster -- or, to use the technical term, abandoned shopping carts. ” – readwrite.com Proprietary + ConfidentialSource: readwrite.com
  • 10. Google Poll: “what do you dislike the most when browsing the web on your mobile device?” Encountering unplayable videos Getting redirected to the homepage Waiting for slow pages to load Being shown interstitials Other 14% 13% 46% 16% 11% Source: Google Webmaster Central Blog: “#MobileMadness: a campaign to help you go mobile-friendly” (posted: Monday, April 27, 2015) Proprietary + Confidential
  • 11. How fast is your site? SLOW apple.com microsoftstore.com store.google.com ?? ? Source: www.webpagetest.org Proprietary + Confidential
  • 12. How fast is your site? SLOW apple.com microsoftstore.com store.google.com 20.1s9.4s 11.6s Source: www.webpagetest.org Proprietary + Confidential Watch the video here
  • 13. Proprietary + Confidential 40% abandon if a site takes >3 sec to load 47% expect a page to load in <2 sec 52% say fast load time is important to brand loyalty Is your mSite fast enough?
  • 14. Proprietary + Confidential Compared to a page that loads in 1 second -35% pageviews +105% bounce rate -38% conversions 5seconds 3seconds -22% pageviews +50% bounce rate -22% conversions
  • 15. Proprietary + ConfidentialSource: SOASTA Case study (September 1st, 2015) 180,000 160,000 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 1.7 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0.0 1.2 1.5 1.8 2.1 2.4 2.7 3.0 3.3 3.6 4.2 4.5 4.8 5.1 5.4 5.7 6.0 6.3 6.6 6.9 7.2 7.5 7.8 8.1 8.4 8.7 9.0 9.3 9.6 9.9 Load time (seconds) Conversionrate(%) Sessions Sessions Conversion rate (%) 1.9% conversion rate 1.5% conversion rate Case Study: Mobile pages that load 1s faster see up to 27% increase in CvR Note: Some of the pages that were faster than 2.4 seconds experienced a lower conversion rate. While we don’t know for sure, the most common reason is because a lot of the faster pages are 404/error pages.
  • 16. How fast is your site? SLOW m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk ?? ? Source: www.webpagetest.org Proprietary + Confidential
  • 17. How fast is your site? SLOW 1 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 18. How fast is your site? SLOW 2 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 19. How fast is your site? SLOW 3 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 20. How fast is your site? SLOW 4 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 21. How fast is your site? SLOW 5 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 22. How fast is your site? SLOW 6 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 23. How fast is your site? SLOW 7 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 24. How fast is your site? SLOW 8 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 25. How fast is your site? SLOW 9 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 26. How fast is your site? SLOW 10 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 27. How fast is your site? SLOW 11 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 28. How fast is your site? SLOW 12 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 29. How fast is your site? SLOW 13 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 30. How fast is your site? SLOW 14 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 31. How fast is your site? SLOW 15 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 32. How fast is your site? SLOW 16 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 33. How fast is your site? SLOW 17 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 34. How fast is your site? SLOW 18 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 35. How fast is your site? SLOW 19 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 36. How fast is your site? SLOW 20 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 37. How fast is your site? SLOW 21 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 38. How fast is your site? SLOW 22 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 39. How fast is your site? SLOW 23 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 40. How fast is your site? SLOW 24 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 41. How fast is your site? SLOW 25 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 42. How fast is your site? SLOW 26 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 43. How fast is your site? SLOW 27 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 44. How fast is your site? SLOW 28 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 45. How fast is your site? SLOW 29 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 46. How fast is your site? SLOW 30 sec Source: www.webpagetest.org Proprietary + Confidential m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk
  • 47. Source: www.webpagetest.org Proprietary + Confidential 5.6s 14.4s 10.1s
  • 48. How fast is your site? SLOW m.kokken-jomfruen.dk kurser.ibc.dk ezzence.dk 10.1s5.6s 14.4s Source: www.webpagetest.org Proprietary + Confidential
  • 49. Page speed = $$$ Proprietary + Confidential
  • 50. Winning in mobile is elusive. POSSIBLE Proprietary + Confidential
  • 52. accommodate smartphone users eliminate impediments to action simplify checkout forms streamline site design test & experiment continuously treat performance as a feature link performance to business KPIs set performance budgets, monitor and optimize #winning a higher chance of 100%+ increase in CvR*}*Source: Criteo study Proprietary + Confidential
  • 53. Why Amazon is “Customers can go from ‘I want that’ to ‘I bought that’ in under 30 seconds.” –Amazon 1 #winning Fact: Revenue at Amazon increases by 1% for every 100ms it cuts off download times. Source: mobilecommercedaily.com; Eliminating the speed delays with mobile Web shopping Proprietary + Confidential
  • 54. + Made performance a top priority + Reduced startup time by 70% 2 Why Netflix is #winning Source: techblog.netflix.com Proprietary + Confidential ““We firmly believe high performance is not an optional engineering goal – it’s a requirement for creating great user-experiences.” –Kristofer Baxter, User Interface Engineering @ Netflix
  • 55. + Decreased page load times by 80% to 2s + Reduced calls to the server by 400% + 83% increase in traffic + 32% increase in median time spent on site + Interaction rate on ads up 108% 3 Why GQ is #winning Source: Digiday.com Proprietary + Confidential
  • 56. We care a lot...
  • 58. Proprietary + Confidential PageSpeed Insights Source: PageSpeed Insights 1 2 Render-blocking Compression 3 Unoptimized images 4 Unminified resources Website page speed audit!
  • 59. Proprietary + Confidential 1. Images = 63% of the average page’s total weight Solution: Use the right format & size - always compress! 2. 20% of pages have 100+ resource requests Solution: Reduce server response time, leverage browser cache (so resources are called only once) and consolidate resources (to limit the # of roundtrips). 3. JavaScript usage is intensifying Each request adds to the complexity of page rendering, because it needs to be downloaded and parsed by the browser. Solution: Know when to use JS and when to back away. Audit key pages and see where they sit on the JS spectrum. 4. 50% of mobile pages use custom fonts Poorly implemented custom fonts or fonts hosted externally = performance pain. Some fonts require tons of CSS code, while others rely on heavy JS. Solution: Disable custom fonts for smartphones. If necessary, only use them with headers and key typographical elements. Usual suspects in mobile performance 5. 20% of pages have 5+ redirects Redirects = performance fail = total usability fail. Solution: Use this SEO tool to audit your pages and identify all your redirects. 6. The # of pages containing HTTPS requests has > quintupled HTTPS requests need additional handshakes in order to verify their authenticity = extra network latency which, if your server isn’t configured correctly, can impact load times. Solution: Run your URL through an SSL server test such as ssllabs.com to verify that your server and certificate are configured correctly. Source: The Performance Beacon - The web performance, analytics, and optimization blog
  • 60. Proprietary + Confidential Because slow is always bad in mobile High site abandonment High bounce rates Low CvRs Poor retention Hurts crawl efficiency Fewer pages are indexed Hurts UX Slows the (Google) crawler
  • 61. Proprietary + Confidential Thoughtful user experience design with highly performant load speed and responsiveness leads to higher conversions ▲Conversions Ultimately, speed & performance correlates directly to conversions UX = Perception Great user experience is the perception that all touchpoints in the journey completed seamlessly and naturally Speed & Performance Design is what the customer sees, speed & performance is what the customer feels
  • 62. Confidential & Proprietary devices activated since the beginning of this presentation 12456
  • 63. Proprietary + ConfidentialProprietary + Confidential Proprietary + Confidential UX Strategy UX principles a. Attention: homepage, landing pages b. Engage: search, navigation, product pages c. Action: call to actions, form completion d. Flow: Mobile hygiene
  • 64. Proprietary + ConfidentialProprietary + Confidential Proprietary + Confidential ATTENTION Hook users: Homepage/Landing pages
  • 65. Proprietary + Confidential The 2 most important elements of the homepage amazon.co.uk 1. A clear Call To Action 2. A clear Value Proposition 1 2 travelrepublic.com
  • 66. Proprietary + Confidential Proprietary + Confidential ENGAGE Let users explore: Navigation/Search/Filters/Product pages/Online to Store
  • 67. Proprietary + Confidential Top categories should be displayed on the homepage Example Your Site Recommendations: Let users access the top categories quickly by displaying them on the homepage. You can order them per popularity or by best sellers. Insert a screenshot of the client’s homepage
  • 68. Proprietary + Confidential ACTION Make them act: CTA/Basket/Conversion funnel/Checkout forms
  • 69. Proprietary + Confidential Action buttons should stay in natural areas Example Your Site Recommendations: Make sure that your action buttons (eg. “add to cart”, “pay securely now”, “filter”, “sort”) stay in natural (easy-to-reach) areas on mobile screen
  • 70. Proprietary + Confidential Have noticeable CTAs Example Your Site Recommendations: Have bigger and thumb-friendly CTAs. Insert a screenshot of the client’s product page
  • 71. Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem Proprietary + Confidential Source: Travelrepublic.com
  • 72. Proprietary + Confidential FLOW Offer a seamless experience: Mobile Hygiene/Speed
  • 73. Proprietary + Confidential Leverage mobile UI elements Example Recommendations: - Use the most suited input type for each field (eg. don’t show the text keyboard in the card number field) - Drop-downs are the UI of last resort. Show the different options instead. - Use touch controls like steppers instead of making users type or select options from a drop-down menu
  • 74. Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem Proprietary + Confidential
  • 75. Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem Proprietary + Confidential
  • 76. Proprietary + ConfidentialProprietary + Confidential Proprietary + Confidential Attribution
  • 77. Confidential & Proprietary Mobile traffic up 145% YoY - now 34% of all site visits
  • 78. Confidential & Proprietary More customers now convert on mobile
  • 79. Confidential & Proprietary But why the gap between visits and conversions?
  • 80. Confidential & Proprietary On Desktop, customers already know what they want
  • 84. Confidential & Proprietary Who gets credit for this conversion?
  • 85. Confidential & Proprietary Last Click Attribution Model vs. Linear Attribution Model
  • 86. Confidential & Proprietary Position-based Linear Time Decay AdWords attribution models First ClickLast Click Data-Driven