The Future of Design - Designing Beyond Screens

No matter how much we try to put ourselves into a mobile first mentality, it is hard for us to do so fully. Our access to PCs prevents us from experiencing mobile the way many in the world do. We're currently fighting for parity among experiences. We're arguing that the mobile version shouldn't be a dumbed down version of the desktop site. But we've set our sights too low. In a true Mobile First world, the mobile version should be the best experience. Mobile shouldn't just match the desktop experience, it should exceed it.

People centered design for Artificial Intelligence. Presentation for "AI and Machine Learning World', London Tech Week 2017.

The document discusses how technology is increasingly woven into everyday life and the physical world. It describes several new technologies like smart connected objects, self-driving cars that collect data, smart forks that track eating habits and communicate with apps. It argues that the web needs to embrace these new technologies and find ways to connect physical systems to provide more seamless experiences, rather than trying to compete with native apps. The future may involve the web enabling discovery of physical objects and powering connections between various systems and technologies.

The document discusses responsive web design and some of the challenges it faces. It recommends adopting a mobile first approach where the mobile styles are defined first before desktop styles, allowing for a progressive enhancement. It also emphasizes the importance of performance and ensuring responsive designs are not just focused on layout but also on optimizing for speed. Key techniques discussed include building mobile first, reordering media queries, keeping basic styles outside queries, and scoping images within media queries to avoid unnecessary downloads.

Slides from my talk at Funkas Tillgänglighetsdagar 12 April 2016 http://www.funka.com/vi-erbjuder/funkas-tillganglighetsdagar/ ABSTRACT As the number of devices we use on a daily basis grows, considering each device's role at different times, situations and contexts is becoming increasingly important. Our ability to control where a user is coming from and how they get around the experiences we design is fading. Yet our need to ensure we understand where they are in their journey, so that we can deliver the right content and interactions at the right time, and on the right device, is ever more important. In this talk I will look a the principles behind storytelling in design and how they can be translated onto a multi device landscape to help ensure we create better multi-device experiences for our users and healthier bottom lines for our businesses.

The document discusses device agnostic design, which aims to create content that can be accessed and displayed well on any device. It emphasizes building with reusable modular components rather than bespoke designs for each device. The key aspects are understanding content stacking strategies across screens, using content-based rather than device-based breakpoints, and designing interactive elements that work for both touch and non-touch interfaces. The goal is to provide users with a continuous experience regardless of the device they use.

The document discusses designing experiences for multiple devices. It notes that users now own and switch between multiple devices throughout the day, from phones to tablets to wearables. As such, designers must consider how to provide equal, continuous experiences across different platforms and prioritize building modular content that can be adapted for any device or input method. Navigation and usability must work seamlessly regardless of device.

This document discusses various interface design patterns and principles for navigation. It begins by explaining how interface design dresses up existing behaviors and notes that navigation allows some aspects of information architecture to be visible. It then covers different types of navigation including global navigation, local navigation, contextual navigation, pagination, sorting, and secondary navigation elements like site maps. The document emphasizes following conventions when they are widely adopted but exploring alternatives when usability testing suggests improvements. It concludes with an exercise asking readers to analyze the navigation of competitor websites.

Slides from my talk Beyond the Hamburger Menu at UX In The City Oxford http://uxinthecity.net/2017/oxford/sessions/index.php?session=109 ABSTRACT From myths to trends and best practice, actual usage, engagement, design patterns and interactions - in this session, I will go through the insights behind the stats and take a look at the reality behind mobile and what really matters when designing for multiple devices.

1. The document discusses how communicators are utilizing the mobile web to connect with audiences on the go through their cell phones. 2. It explains that the mobile web is a new way of communicating that focuses on context and immediacy over just content. 3. Examples are given of political campaigns and politicians using the mobile web to share information with and stream live to their constituents.

The document discusses how responsive design begins on the server by adapting to different devices. It notes that as more devices have become capable of accessing the web, including lower-cost smartphones and basic phones, the definition of what constitutes a "smartphone" has expanded. It argues that while there is diversity in mobile devices, many lower-end devices still provide web access and basic smartphone functionality at an affordable price for many users.

Our world is made of things that we can touch, and while those things keep getting smarter and full of code, the physical object that makes the code real is still the focus of a lot of our attention. Building hardware is hard, building something we can call a product and not only an object is even harder. A general intro to Hardware Product development. Given at the Google Developer Group and Pixel Camp 2016.

We’ve all heard stories of how UX has been used for good, but what happens when it backfires, or worse, is purposely used for evil? UX Designers have the power to entice and motivate you in a number of directions — and while maybe not always purposefully evil, the effects can be the same. This talk will go over examples of good and evil UX — so you know what to avoid in the future!

Slides 18-66 used in prior presentations, slides 77-160 largely from other presentations, but a few new examples.

The document discusses how chatbots and artificial intelligence will change business. It describes Rocketbots, a platform for creating chatbots, and its founder Gerardo Salandra. The rise of messaging as a preferred communication channel for many is driving the development of chatbots. Chatbots use various artificial intelligence techniques like retrieval-based models and generative models to understand language and hold conversations. While building basic chatbots is now easy, developing truly intelligent ones remains a challenge. The document outlines several examples of chatbots and their applications in areas like finance, social media, and human resources.

Instead of jumping straight into creating a product roadmap, I believe it's critical to define your product vision and strategy first.

The document discusses strategies for B2B digital marketing on social media. It recommends starting with useful, altruistic content and repurposing top-performing content across different platforms. Interactive marketing apps and getting social profiles consistent with Open Graph standards can help drive engagement. Repurposing content as blog posts, slides, videos and more extracts more value from efforts. Promotion on social requires consistency and leveraging features like autoplay videos on Facebook.

Aim First, Shoot Second - Mastering the Complexity of B2B Digital Marketing (by SoCalBMA) Сначала целеполагание, затем действие - управление комплексным интернет-маркетингом в b2b

The document discusses how social media has changed the way people work. It describes the author's experience at IBM where using internal messaging systems was important for communication. It explains that humans are social and want to communicate and share information online. The author discusses how social tools at IBM like Lotus Connections allow people to connect through profiles, blogs, and communities. The document outlines guidelines at IBM for social media use, which emphasize empowering employees, education, and trusting people as a brand. It stresses the importance of transparency when blurring boundaries between work and social media.

As developers, we always have to battle people and media overselling what we do. Just because we use things other people don't understand doesn't mean we use magic. Yet if you look at any "near future" video of cool technology everything is incredibly smooth. We, on the other hand, seem to be far too excited about things breaking and trying to find solutions for any problem - no matter how unlikely it is to happen. In this keynote Chris Heilmann wants to remind us about what we have, what we can do and just how amazing our work really is. And what we can do to keep it like that.

The document appears to be a collection of links and quotes shared by a UX designer. It includes links to articles about UX design, mobile interfaces, gestures, and technology. Quotes discuss making users feel rewarded through "power" gestures and how technology should get out of the way. The collection seems aimed at sharing references and insights relevant to the designer's work.

This document discusses cross-channel experience design. It begins by asking who the audience members are and what they hope to learn. It then discusses some key principles of cross-channel design such as providing a consistent, convenient, connected, and contextual experience across different channels over time. The document provides examples of both good and bad cross-channel experiences. It concludes by outlining five methods for designing cross-channel experiences, such as thinking in terms of services rather than individual channels, sharing resources between teams, starting with small experiments, embracing challenges, and focusing on why changes are being made rather than just what is being changed.

This document discusses cross-channel experience design. It begins by asking who the audience members are and what they hope to learn. It then discusses some of the key challenges of designing experiences across multiple channels like websites, mobile apps, physical stores, etc. The document presents five principles for cross-channel design: providing a consistent experience, making the experience convenient across channels, ensuring transitions between channels are connected, tailoring the experience to the user's current context, and designing experiences that span time across different touchpoints. It concludes by offering five methods for approaching cross-channel design, such as thinking in terms of services rather than individual channels, collaborating across organizational boundaries, testing designs by observing user behaviors, being comfortable with ambiguity and iteration

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This document discusses the need for websites and applications to be designed in a "future-friendly" way to accommodate unpredictable technological changes and new devices. It notes that the distinction between mobile and desktop is blurring as screens and usages vary widely. Responsive design is presented as an approach that can build sites optimized for all screen sizes through fluid layouts and flexible images. The document emphasizes making content worthwhile and relevant for users across contexts and devices.

This document discusses emerging technologies and how they are blurring the lines between the digital and physical worlds. It explores concepts like smart connected objects, Internet of Things, and how the web can better integrate with native apps and experiences. The document advocates for a more seamless experience where the web enhances and complements other technologies instead of trying to replace them.

The document discusses various 3D printing technologies such as fused deposition modeling, stereolithography, selective laser sintering, and laminated object manufacturing. It provides examples of how 3D printing is used for fashion, shoes, characters, media, optics, and items from video games. Open source 3D printers like RepRap are also covered. The document contains over 50 references to external sources.

The document discusses many emerging technologies that are transforming the world in an exponential manner, including artificial intelligence, 3D printing, robotics, space exploration, biotechnology, virtual and augmented reality, drones, renewable energy, autonomous vehicles, and more. It notes that the pace of change is accelerating and that within a few decades many of these technologies will be radically advanced and integrated into our lives and societies in ways that are difficult to predict today. The goal is to help people understand and leverage these emerging waves of technological change.

The document discusses how developers have become disconnected from users as technology has advanced. It argues that developers should focus on building interfaces that are simple, human-centered, and empower users rather than just improving tools. Machine learning and AI can be used to build helpful interfaces, but developers must focus on the human experience and inclusive design. The talk aims to inspire developers to use their skills to improve people's lives rather than just profit or automation.

The document provides an overview of emerging technologies that are transforming the world in an exponential manner. It discusses life expansion and extension technologies like anti-aging treatments and growing replacement organs. It also covers artificial intelligence, human intelligence enhancement, 3D printing, robotics, space exploration, gene editing, virtual and augmented reality, drones, renewable energy, autonomous vehicles and more. The document emphasizes that the pace of change is accelerating and that embracing new technologies is key to success in the future.

Progressive Web Apps aim to bring the benefits of native mobile apps to the web. They use newer web capabilities like app manifests and service workers to deliver app-like experiences through the browser. App manifests allow web apps to be installed on home screens and launched full screen like native apps. Service workers enable features like offline access and push notifications. Early adopters are seeing increased user engagement through Progressive Web Apps, with metrics like conversions and time spent improving. While browser support is still evolving, Progressive Web Apps provide a promising approach for delivering high-quality mobile experiences through the web.

This presentation discusses why artificial intelligence (AI) needs to be designed from a customer centered point of view, and provides three pillars to use as a foundation for how to do so.

Presentation for Seamless Retail Middle East 2017. Focuses on how to create and execute exceptional retail customer experiences that maximize revenue, increase exposure, and drive consumer satisfaction.

Samantha Starmer is a former VP of Global Digital Experiences who is now passionate about creating great customer experiences across channels. She discusses how retail is being disrupted by new technologies like chatbots, voice shopping, augmented reality, and concept stores without staff. However, the physical store is not dead and remains important for discovery and experiences. Store 4.0 requires focusing on five pillars: starting with the customer, staying integrated across channels, breaking out of silos, using technology wisely, and focusing on the customer experience.

Presentation for eTail West 2013. Includes 6 key omnichannel attributes and 6 ways to start designing for omnichannel today.

UX Israel Studio 2013 workshop. Much of the structure and content is similar to other workshop presentations I've posted, but there are some new examples and exercises.

The document discusses the future of experience design and the concept of omnichannel experiences. Omnichannel experiences integrate digital and physical touchpoints to provide seamless, interconnected experiences for customers anytime and anywhere. The future of experience design lies in creating holistic experiences across all channels that understand customer context and needs. Omnichannel experiences enhance the physical with digital and move customers through a brand's spaces and services effortlessly.

This document discusses designing seamless customer experiences across digital and physical channels. It tells a story of a car accident victim's frustrating experience trying to get their car repaired due to a lack of integration between their insurance company's digital and physical systems. The document argues that as the physical and digital worlds collide, organizations must design holistic, interactive experiences that satisfy customers' information needs whenever, however, and wherever they engage with a brand. It encourages attendees to open their eyes to opportunities to improve customer experiences through better organization of information.

The document describes the need for designing cross-channel experiences that are consistent, convenient, connected, contextual, and span different touchpoints and times. It discusses examples of both good and bad cross-channel experiences, and outlines five principles for designing holistic experiences. Tools mentioned for mapping cross-channel experiences include stakeholder interviews, field research, touchpoint matrices, service inventories, and experience maps. The overall message is that users interact with brands through many different channels, so the design must consider the entire experience across all touchpoints.

The document summarizes a presentation on cross-channel design given by Jess McMullin and Samantha Starmer. The presentation covered what cross-channel design is, why organizations should care about it, how to sell the need for it within an organization, using a case study and field research experience to discover touchpoints across channels, and various tools and methods for designing cross-channel solutions such as journey mapping, touchpoint matrices, and paper prototyping.

The document provides guidance on designing holistic experiences by outlining strategies across four areas: expanding your mind, creating a vision, building a path, and just doing it. It suggests expanding one's mind by breaking out of silos, making new friends outside one's usual circles, getting outside of one's comfort zone, and finding comfort in discomfort. It recommends creating a vision by understanding the big picture, following a clear goal, storytelling to excite others, and leading change. It advises building a path by listening holistically, understanding executives' goals, managing stakeholders, and removing obstacles. Finally, it suggests just doing it by not waiting for permission, trying new things, using metrics, and starting small.

Samantha Starmer provides a framework for structuring presentations with 4 key principles: 1) Start with yourself by identifying your goal and style. 2) Learn the environment by understanding the audience and constraints. 3) Build the structure by freeing your mind and keeping the narrative. 4) Leave time to adjust through rehearsal and ensuring your main point is clear. She emphasizes remembering the one key thing you want the audience to take away and practicing well in advance of the presentation date.

The document discusses designing cross-channel experiences. It begins by explaining that customers experience brands across multiple touchpoints and channels, both digital and physical. The key is to design experiences that are convenient, connected, consistent, contextual, and span across time. The document then provides five principles and five methods for cross-channel design. The principles are to make experiences convenient, connected, consistent, contextual, and spanning across time. The methods are to think in terms of services, share design work across teams, start by observing customer behaviors, be comfortable with ambiguity, and focus on customer needs rather than specific solutions. Finally, the document discusses various discovery and solution activities for cross-channel design, such as stakeholder interviews

To get a seat at the strategy table, one must understand the organization's strategic goals and objectives, know how decisions are made, and think about long term changes. It is important to build relationships with allies, know potential opponents, and have important conversations before proposing new ideas. One should pick their battles wisely, help others' goals, and offer solutions, preferably with proposed solutions or already implemented solutions. It is also important to learn how executives communicate, listen more than speaking, and become comfortable discussing strategy with executives.

The document discusses the importance of designing cross-channel experiences that are convenient, consistent, connected, contextual, and span time. It provides 5 principles and 5 methods for holistic experience design across digital and physical touchpoints. The principles are to think of services, share resources openly, gain diverse perspectives, address discomfort, and focus on user needs over solutions. Methods include documenting journeys, mapping experiences, understanding backend systems, storytelling, and cross-training teams. Tools involve using experience maps, getting different perspectives, telling stories, and cross-training teams in other disciplines. The talk encourages designing for the holistic experience rather than any single channel.

Presentation on designing for cross channel holistic customer experiences for Web 2.0 Expo, San Francisco

The gap between physical and digital has blurred: we use Wiis to get in shape, computers to order a pizza, or our smartphone’s GPS to find hot dates. People want to interact with products and services when they want to and how they want to – and that’s not always on the web. The future of design is everywhere the customer touches our product or service - digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices.

Samantha Starmer discusses designing for a holistic customer experience across channels. She recommends starting by using metrics to understand customer journeys, mapping experiences, and listening holistically across channels like call centers, social media, and stores. Designing for a holistic experience means coordinating brand and information consistency and optimizing each channel's capabilities. It requires leaving one's comfort zone, collaborating cross-functionally, and letting go of control so the entire organization can focus on improving the customer experience.

This document discusses how quantitative analytics can help drive information architecture (IA) decisions. It provides examples of the types of metrics that can be measured, such as traffic to different sections of a website, and how these metrics can be used to understand user behavior and improve the user experience. Quantitative data is presented as complementing, not replacing, qualitative research methods. The document advocates starting analytics efforts by clearly defining business questions and goals in order to focus measurement efforts and ensure the collected data will provide actionable insights.

1) Holistic information architecture is about designing integrated experiences across channels, platforms, and the digital and physical worlds. 2) Information, not technology, should be the foundation to connect experiences as users transition between different touchpoints. 3) An effective information architecture provides consistent and predictable pathways of information to tie together a user's experience holistically as they engage with a brand through various channels over time.

The document discusses the need for experience designers to design holistic experiences that span both digital and physical channels, as well as multiple platforms. It notes that traditional boundaries are blurring as technology becomes ubiquitous and information can be accessed anywhere. The author advocates designing for the "space between" interactions by focusing on consistency of information and user journeys across channels to create a seamless overall experience. Experience design must look beyond individual websites or apps to consider all points of customer contact.

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This PowerPoint presentation demonstrates my beginner skills in creating product showcases. It provides an overview of a specific product, showing my ability to gather key information and present it clearly. The presentation highlights my efforts to organize content logically and use basic visual aids effectively.

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