Designing AI for Humans

We carry a screen with us at all times, yet technology is already evolving beyond the screen. We must design beyond screens to ensure we can be leaders wherever, whenever and however interactions are going. This workshop provides examples of where expertise should be leveraged beyond where many designers are currently involved and how to begin.

Presently we are surrounded by various technologies. All these technologies have their own pros & cons and are evolving. Artificial Intelligence is one such future technology which is making its place & demand in this market very steadily. But the big question is, Is it a boon or a bane? Check it out here.

Jim Spohrer (IBM) gave a presentation on cognitive startups and the future of computing. He discussed how machine learning and AI are advancing rapidly, with capabilities like image tagging and captioning already available. By 2035, he predicted "cognitive mediators" will be tools that know users better than they know themselves and help people in their jobs and daily lives. While machines are getting smarter, developing wisdom requires focusing on inspiring students to use new technologies to solve problems. The future will require "T-shaped" thinkers with broad skills and deep expertise to build a better world.

A.I. - Bots, Intelligent Assistants and Deep Learning. 2016 is the year that intelligent assistants and deep learning are becoming more abundant on web & mobile devices. From the big boys of artificial intelligence (Apple Siri, Google Now, Amazon Alexa, Microsoft Cortana, Facebook M & Messenger) to uses in medical facilities, we will examine how our lives are enriched and made simpler. Growing your business becomes a lot easier when you have a number of bots working on your behalf.

Richard Adams discusses the future of media and how technology will change various industries like television, radio, photography, music, writing and more. He predicts that computation and artificial intelligence will enable anyone to easily create high quality content in these fields. Technologies like machine learning, predictive algorithms and automated content production will disrupt traditional media jobs and business models. Content will be personalized and delivered on-demand to audiences. The lines between creator and consumer will blur as everyone has the ability to generate and share media.

This document provides an introduction to artificial intelligence (AI) concepts and terminology. It discusses key AI topics like machine learning, deep learning, neural networks, and natural language processing. It also covers a brief history of AI, potential economic impacts of AI, challenges like bias, and the role of designers in ensuring AI is developed responsibly. The document aims to give an overview of AI to help readers understand this emerging field at a high level.

This is the presentation slides of video session delivered at Xamarin Partner Summit 2017 by Microsoft speakers, Jaclyn Stiles, Neil Smith and Matt Larson. It focuses on emerging technologies - such as Cognitive Services, Machine Learning, IOT and more - as key components of a "mobile +" strategy and approach. Watch the session recording at channel9.msdn.com/Events/Xamarin-Partners/Xamarin-Partner-Summit-2017/Emerging-Technologies-in-your-Mobile-Practice

Keynote address at NFAIS 2016 in Philadelphia PA on February 21st 2016 focused on how the Cogntive Era is transforming our lives, creating new careers, and inspiring innovation.

Sebuah presentasi singkat mengenai Revolusi Industri 4.0 dalam Bahasa Indonesia (ID) A brief presentation about Industrial Revolution 4.0 in Bahasa Indonesia (ID)

Technology is completely changing the face of financial services, driving disruption, displacement and disintermediation within the sector. This has lowered the barriers to entry, opened the door to new market entrants and created fertile ground for innovation and growth. These market disruptions have also forged new alliances between start-ups and incumbents, blurring the lines of distinction between finance and technology and creating a wave of cross-sector collaboration. Fintech 2018 will explore technological innovation across the financial services sector, from developments in established tier-1 firms to the disruptive innovators within the start-up community that are reshaping the FS market. Core conference topics will include: • Landscape: Trends, Culture, Trust, Transparency, Geo-political Climate • Regulation: GDPR, MiFID II, PSD2, Open Banking, APIs • Customer Strategy: Engagement, UX, Data Insight, Marketing & ML • Emerging Tech: Blockchain, Analytics, AI, Payments, Automation • National Strategy: Skills, Funding, Collaboration, Cyber Security • Infrastructure: IT, Digital, Cloud, Mobile, XaaS

AI, as technical approach to solve problems, now is deploying in social systems and public administrations. What are the effects? the challenges? should we fear? What should we do?

The document discusses the impact of artificial intelligence on the workforce. It summarizes three articles about how AI poses a risk to white collar jobs, can boost productivity, and represents a coming revolution that many humans are ignoring. Links to the full articles are provided.

Overview of digitalization, emerging technologies, and new organizational forms on labor and value creation in society. Presentation made in Sweden during January 2018.

AI undoubtedly has the potential to unlock a paradigmatic shift in the way that humans live, work and love in the world we call home. But is enough attention being payed to the ethical considerations companies and brands need to make in the face of such a brave new world? So much of the narrative around AI is focused around ‘how we can’ as opposed to asking the much bigger questions of whether we even should. Kristal's talk provided insight into the way Virgin Trains are assessing the potential impact of AI on its work force and customers and why ‘Doing the Right Thing’ is just as important as getting it done for the company.

1) The document discusses how AI is impacting various industries and the future of work. 2) Machines are able to process vast amounts of information and handle complex processes better than humans. 3) Many jobs will be automated but AI will drive humans to perform higher-level cognitive work. Augmented intelligence where humans and machines work together will increase.

The document discusses how developers have become disconnected from users as technology has advanced. It argues that developers should focus on building interfaces that are simple, human-centered, and empower users rather than just improving tools. Machine learning and AI can be used to build helpful interfaces, but developers must focus on the human experience and inclusive design. The talk aims to inspire developers to use their skills to improve people's lives rather than just profit or automation.

Marketing automation platforms save time, improve efficiency and increase productivity. They give companies an unprecedented ability to understand buyers, identify opportunities, track campaign performance and link marketing activities to business outcomes. But, they do not provide insight into the billions of bits of data being created as consumers move from screen to screen and interact online and offline with brands, and they do not recommend actions to improve performance. Humans are limited by their biases, beliefs, education, experiences, knowledge and brainpower. All of these things contribute to our finite ability to process information, build strategies and achieve performance potential. Algorithms, in contrast, have an almost infinite ability to process information. They possess the power to understand natural language queries, identify patterns and anomalies, and parse massive data sets to deliver recommendations better, faster and cheaper than people can. What inevitably comes next are marketing intelligence engines that process data and recommend actions to improve performance based on probabilities of success.

Presentation for Seamless Retail Middle East 2017. Focuses on how to create and execute exceptional retail customer experiences that maximize revenue, increase exposure, and drive consumer satisfaction.

Samantha Starmer is a former VP of Global Digital Experiences who is now passionate about creating great customer experiences across channels. She discusses how retail is being disrupted by new technologies like chatbots, voice shopping, augmented reality, and concept stores without staff. However, the physical store is not dead and remains important for discovery and experiences. Store 4.0 requires focusing on five pillars: starting with the customer, staying integrated across channels, breaking out of silos, using technology wisely, and focusing on the customer experience.

Presentation for eTail West 2013. Includes 6 key omnichannel attributes and 6 ways to start designing for omnichannel today.

UX Israel Studio 2013 workshop. Much of the structure and content is similar to other workshop presentations I've posted, but there are some new examples and exercises.

The document discusses the future of experience design and the concept of omnichannel experiences. Omnichannel experiences integrate digital and physical touchpoints to provide seamless, interconnected experiences for customers anytime and anywhere. The future of experience design lies in creating holistic experiences across all channels that understand customer context and needs. Omnichannel experiences enhance the physical with digital and move customers through a brand's spaces and services effortlessly.

This document discusses designing seamless customer experiences across digital and physical channels. It tells a story of a car accident victim's frustrating experience trying to get their car repaired due to a lack of integration between their insurance company's digital and physical systems. The document argues that as the physical and digital worlds collide, organizations must design holistic, interactive experiences that satisfy customers' information needs whenever, however, and wherever they engage with a brand. It encourages attendees to open their eyes to opportunities to improve customer experiences through better organization of information.

Slides 18-66 used in prior presentations, slides 77-160 largely from other presentations, but a few new examples.

This document discusses cross-channel experience design. It begins by asking who the audience members are and what they hope to learn. It then discusses some of the key challenges of designing experiences across multiple channels like websites, mobile apps, physical stores, etc. The document presents five principles for cross-channel design: providing a consistent experience, making the experience convenient across channels, ensuring transitions between channels are connected, tailoring the experience to the user's current context, and designing experiences that span time across different touchpoints. It concludes by offering five methods for approaching cross-channel design, such as thinking in terms of services rather than individual channels, collaborating across organizational boundaries, testing designs by observing user behaviors, being comfortable with ambiguity and iteration

The document describes the need for designing cross-channel experiences that are consistent, convenient, connected, contextual, and span different touchpoints and times. It discusses examples of both good and bad cross-channel experiences, and outlines five principles for designing holistic experiences. Tools mentioned for mapping cross-channel experiences include stakeholder interviews, field research, touchpoint matrices, service inventories, and experience maps. The overall message is that users interact with brands through many different channels, so the design must consider the entire experience across all touchpoints.

The document summarizes a presentation on cross-channel design given by Jess McMullin and Samantha Starmer. The presentation covered what cross-channel design is, why organizations should care about it, how to sell the need for it within an organization, using a case study and field research experience to discover touchpoints across channels, and various tools and methods for designing cross-channel solutions such as journey mapping, touchpoint matrices, and paper prototyping.

The document provides guidance on designing holistic experiences by outlining strategies across four areas: expanding your mind, creating a vision, building a path, and just doing it. It suggests expanding one's mind by breaking out of silos, making new friends outside one's usual circles, getting outside of one's comfort zone, and finding comfort in discomfort. It recommends creating a vision by understanding the big picture, following a clear goal, storytelling to excite others, and leading change. It advises building a path by listening holistically, understanding executives' goals, managing stakeholders, and removing obstacles. Finally, it suggests just doing it by not waiting for permission, trying new things, using metrics, and starting small.

Samantha Starmer provides a framework for structuring presentations with 4 key principles: 1) Start with yourself by identifying your goal and style. 2) Learn the environment by understanding the audience and constraints. 3) Build the structure by freeing your mind and keeping the narrative. 4) Leave time to adjust through rehearsal and ensuring your main point is clear. She emphasizes remembering the one key thing you want the audience to take away and practicing well in advance of the presentation date.

The document discusses designing cross-channel experiences. It begins by explaining that customers experience brands across multiple touchpoints and channels, both digital and physical. The key is to design experiences that are convenient, connected, consistent, contextual, and span across time. The document then provides five principles and five methods for cross-channel design. The principles are to make experiences convenient, connected, consistent, contextual, and spanning across time. The methods are to think in terms of services, share design work across teams, start by observing customer behaviors, be comfortable with ambiguity, and focus on customer needs rather than specific solutions. Finally, the document discusses various discovery and solution activities for cross-channel design, such as stakeholder interviews

To get a seat at the strategy table, one must understand the organization's strategic goals and objectives, know how decisions are made, and think about long term changes. It is important to build relationships with allies, know potential opponents, and have important conversations before proposing new ideas. One should pick their battles wisely, help others' goals, and offer solutions, preferably with proposed solutions or already implemented solutions. It is also important to learn how executives communicate, listen more than speaking, and become comfortable discussing strategy with executives.

The document discusses the importance of designing cross-channel experiences that are convenient, consistent, connected, contextual, and span time. It provides 5 principles and 5 methods for holistic experience design across digital and physical touchpoints. The principles are to think of services, share resources openly, gain diverse perspectives, address discomfort, and focus on user needs over solutions. Methods include documenting journeys, mapping experiences, understanding backend systems, storytelling, and cross-training teams. Tools involve using experience maps, getting different perspectives, telling stories, and cross-training teams in other disciplines. The talk encourages designing for the holistic experience rather than any single channel.

Presentation on designing for cross channel holistic customer experiences for Web 2.0 Expo, San Francisco

The gap between physical and digital has blurred: we use Wiis to get in shape, computers to order a pizza, or our smartphone’s GPS to find hot dates. People want to interact with products and services when they want to and how they want to – and that’s not always on the web. The future of design is everywhere the customer touches our product or service - digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices.

Samantha Starmer discusses designing for a holistic customer experience across channels. She recommends starting by using metrics to understand customer journeys, mapping experiences, and listening holistically across channels like call centers, social media, and stores. Designing for a holistic experience means coordinating brand and information consistency and optimizing each channel's capabilities. It requires leaving one's comfort zone, collaborating cross-functionally, and letting go of control so the entire organization can focus on improving the customer experience.

This document discusses how quantitative analytics can help drive information architecture (IA) decisions. It provides examples of the types of metrics that can be measured, such as traffic to different sections of a website, and how these metrics can be used to understand user behavior and improve the user experience. Quantitative data is presented as complementing, not replacing, qualitative research methods. The document advocates starting analytics efforts by clearly defining business questions and goals in order to focus measurement efforts and ensure the collected data will provide actionable insights.

1) Holistic information architecture is about designing integrated experiences across channels, platforms, and the digital and physical worlds. 2) Information, not technology, should be the foundation to connect experiences as users transition between different touchpoints. 3) An effective information architecture provides consistent and predictable pathways of information to tie together a user's experience holistically as they engage with a brand through various channels over time.

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