SlideShare a Scribd company logo
@matt_lacey12 #PRWDReveal
HOW TO SELL IN
CONVERSION RATE OPTIMISATION
Matt Lacey
Head of
Optimisation
@matt_lacey12 #PRWDReveal
GETTING
STARTED
Assumption: Conversion
Optimisation is crucial for
innovation, continuous improvement
and business growth
Focus: Selling Conversion
Optimisation, not broader sales
techniques.
@matt_lacey12 #PRWDReveal
53% of survey participants
intend to increase their budget
for optimisation in 2016
OPTIMIZELY
@matt_lacey12 #PRWDReveal
HOW WE MAKE
DECISIONS

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DECISION MAKING IS RELATIVE
x
x
B
A
x
Decoy
@matt_lacey12 #PRWDReveal
“WE DON’T HAVE AN INTERNAL VALUE
METER THAT TELLS US HOW MUCH THINGS
ARE WORTH.
RATHER WE FOCUS ON RELATIVE
ADVANTAGE OF ONE THING OVER ANOTHER,
AND ESTIMATE VALUE ACCORDINGLY.”
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LOSS AVERSION
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Keynote by David Apple, VP Customer Success at Typeform, from #SaaStock17, Wednesday 20th September 2017 RDS, Dublin, Ireland

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@matt_lacey12 #PRWDReveal
1
.
It explains why senior decision
makers may be acutely aware
of some risks associated with
Conversion Optimisation
HOW LOSS
AVERSION
EFFECTS
BEHAVIOUR 2
.
It explains why managers may
be rooted in methods that are
currently working even if
performance could be better
3
.
It makes it hard to rationally
evaluate the value of
Conversion Optimisation
@matt_lacey12 #PRWDReveal
These could be risks to their business,
but also to their personal business
challenges.
“What is the risk of not pursuing
or investing further in
conversion optimisation ?”
@matt_lacey12 #PRWDReveal
WHAT DOES
THIS MEAN
FOR US?
We need to be intentional and clear
about how we present Conversion
Optimisation for consideration
within the business.
We need to think about how our
proposal will be received and what
other factors play a part in the
decision-making process.
@matt_lacey12 #PRWDReveal
1. KNOW YOUR
AUDIENCE
Identifying who you need to convince
and what they already understand

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“We’ll make the big changes
and you can just do the
optimisation.”
“Conversion Optimisation &
Continuous Improvement are
part of our DNA.”
@matt_lacey12 #PRWDReveal
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OPTIMISATION IS NOT
JUST TESTING ...
... BUT IT IS AN
ESSENTIAL ELEMENT.
@matt_lacey12 #PRWDReveal
As marketers, we know how important
it is to know your audience and prepare
messaging accordingly. The same rule
applies here.
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is the final decision maker?
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.
The risk of faulty testsLEARN TO
ANSWER
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OBJECTIONS
2
.
The risk of poor performance
due to sub-optimal A/B test
variations
3
.
The risk of not testing!
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small and demonstrate value.
Mitigation: Highlight the alternative of
making decisions based on gut feel
and intuition. Lose ground to
competitors.
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where possible.
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make sure that you do.
It may be that a compelling narrative
backed up with case studies is more
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Prepare well and try to anticipate the
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@matt_lacey12 #PRWDReveal
[Optimizely survey]
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“WE TEND TO FOCUS ON COMPARING THINGS
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AVOID THINGS THAT CANNOT BE EASILY
COMPARED.”
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comparisons?
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@matt_lacey12 #PRWDReveal
MAKING PROGRESS
@matt_lacey12 #PRWDReveal
EXECUTIVE
AWARENESS
OF CRO
2. Aspiring
Some limited executive awareness
3. Progressive
Awareness amongst key executive
stakeholders
4. Strategic
Broad executive awareness
5. Transformational
Universal executive awareness
1. Beginner
No executive awareness
@matt_lacey12 #PRWDReveal
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SETTING 2. Aspiring
Marketing Budgets are fixed
Quarterly
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Marketing Budgets have some limited
flexibility & can be periodically
reprioritised
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Marketing Budgets are flexible and
can be periodically reprioritised
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There are no fixed budgets and
spending is quickly prioritised
1. Beginner
Marketing Budgets are fixed
annually
@matt_lacey12 #PRWDReveal
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@matt_lacey12 #PRWDReveal
3. DEFINE SUCCESS
2. KNOW THE FACTS
1. KNOW YOUR AUDIENCE
5. CONVERSION (IM)MATURITY
4. PRIORITISE SPENDING
@matt_lacey12 #PRWDReveal
CONVERSION
OPTIMISATION
CAN...
Become a high performing growth lever
in your business
Deliver fantastic ROI
Significantly impact bottom line
Provide insurance against ideas that
turn out to have a negative impact
Improve the performance of your
acquisition efforts
Promote a test and learn culture within
your business
Outgrow your competition
Make you a hero within your business
PAUL ROUKE
Founder & Director of
Optimisation
@paulrouke
QUESTIONS
MATT LACEY
Head of Optimisation
@matt_lacey12 bit.ly/CROresources

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