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You’ve got an idea. Now what?
Product Ideation & Customer Development



Hiten Shah
Startup Roots - Pier 38, San Francisco, CA • June 30, 2010
The Startup Pyramid
        The Race to the Top




             Growth



       Transition to Growth



       Product / Market Fit




 Sean Ellis: Startup-Marketing.com
Product / Market Fit

•   Low burn, focused on product, no VPs / sales people
•   Customer Development (Steve Blank, Four Steps)
•   Minimum Viable Product (Eric Ries, The Lean Startup)

•   Pivots (Eric Ries, The Lean Startup)

“…the life of any startup can be divided into two parts –
 before product/market fit and after product/market fit.”
    Marc Andreesen, Founder of Netscape
Customer Development

•   It’s all about learning and discovery
•   Outlined by Steve Blank in Four Steps to the Epiphany



        Customer    STOP
                                   Customer     STOP
                                                       Customer   STOP
                                                                           Scale   STOP

        Discovery                  Validation          Creation          Company




                           Pivot

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•    Coined by Eric Ries as part of The Lean Startup
•    Lean Startups are a series of MVP’s
•    Each designed to answer a specific question (hypothesis)


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      Google. Or a PowerPoint slide. Or a dialog box. Or a landing
      page. You can often build it in a day or a week.”
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  Paste, what can you cut out of your product requirements?”
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Tools
•   Landing Pages
    •   CSS/HTML, Performable, Google Sites, Webs.com, etc...

•   Survey Creation and Data Collection
    •   Wufoo, SurveyMonkey, FormStack, SurveyGizmo, etc...

•   Traffic Sources
    •   AdWords, StumbleUpon, Twitter, Craigslist, Forums, etc...

•   Analytics
    •   Google Analytics, KISSmetrics, ChartBeat, CrazyEgg etc...
Thank You!




       Go to CustDev.com

25% Discount Code : LEAN
   hshah@kissmetrics.com

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Product Ideation and Customer Development

  • 1. You’ve got an idea. Now what? Product Ideation & Customer Development Hiten Shah Startup Roots - Pier 38, San Francisco, CA • June 30, 2010
  • 2. The Startup Pyramid The Race to the Top Growth Transition to Growth Product / Market Fit Sean Ellis: Startup-Marketing.com
  • 3. Product / Market Fit • Low burn, focused on product, no VPs / sales people • Customer Development (Steve Blank, Four Steps) • Minimum Viable Product (Eric Ries, The Lean Startup) • Pivots (Eric Ries, The Lean Startup) “…the life of any startup can be divided into two parts – before product/market fit and after product/market fit.” Marc Andreesen, Founder of Netscape
  • 4. Customer Development • It’s all about learning and discovery • Outlined by Steve Blank in Four Steps to the Epiphany Customer STOP Customer STOP Customer STOP Scale STOP Discovery Validation Creation Company Pivot
  • 5. Minimum Viable Product • Coined by Eric Ries as part of The Lean Startup • Lean Startups are a series of MVP’s • Each designed to answer a specific question (hypothesis) “ The minimum viable product (MVP) is often an ad on Google. Or a PowerPoint slide. Or a dialog box. Or a landing page. You can often build it in a day or a week.” Nivi, Venture Hacks
  • 6. “ If Apple can launch a smartphone without Find or Cut-and- Paste, what can you cut out of your product requirements?” Lance Glasser, former CTO KLA-Tencor
  • 7. “ The first version of Gmail was literally written in a day” Paul Buchheit, Google / Friendfeed / Facebook
  • 9. My hypothesis is that twitter power users have a problem tweeting interesting things.
  • 10. 4,900+ tweets & 24,000+ followers
  • 13. 1 day 1 developer 7,500 Twitter followers
  • 14. Minimum Viable Product - Landing Pages Landing Page Call to Action Survey
  • 19. I L ve Surveys
  • 20. Market Intelligence What are you up against?
  • 21. Market Intelligence Straight from the horse’s mouth!
  • 22. Idea Validation People will tell you what they want, you just have to ask!
  • 24. Qualifying Leads Use key questions to filter your respondents
  • 25. Lead Generation People want to help you. They really do.
  • 27. 1 week 1 developer Saved 2+ hours per week
  • 29. Tools • Landing Pages • CSS/HTML, Performable, Google Sites, Webs.com, etc... • Survey Creation and Data Collection • Wufoo, SurveyMonkey, FormStack, SurveyGizmo, etc... • Traffic Sources • AdWords, StumbleUpon, Twitter, Craigslist, Forums, etc... • Analytics • Google Analytics, KISSmetrics, ChartBeat, CrazyEgg etc...
  • 30. Thank You! Go to CustDev.com 25% Discount Code : LEAN hshah@kissmetrics.com