Designing the Connected Experience: Part 3 from Delivering the Connected Experience

An introduction of the HTML5 canvas drawing library Facade.js and how it compares to working in native canvas. Code: https://github.com/neogeek/talks/tree/master/intro-to-facadejs

Real world aspects of implementing flexible, mobile and future-friendly sites through responsive design.

Bootstrap 3 Talk - What is Bootstrap 3 | 聊聊 Bootstrap 3 - 初識什麼是 Bootstrap 3 https://www.youtube.com/watch?v=WlUx5uSgVz4 Bootstrap在響應式網頁設計出現至今，已經流行很久了 雖然陸續出現相似的框架，仍維持最多人使用的框架之一。 新開的單元，速讀 - 將利用短短1到2分鐘不等的時間，帶你快速認識網頁相關資訊。 如果有任何關於Bootstrap的相關問題或是想給我們的建議，都很歡迎在下面留言與我們分享討論喔。 如果你也想學習Bootstrap，可以從下面影片開始實作體驗看看喔 三十分鐘學會建構網頁設計 - https://www.youtube.com/watch?v=_NapocY7HZ4

The document summarizes a discussion at an executive luncheon on the future of customer experience in the digital era. Key points discussed include how ANZ is focusing on eliminating friction and putting digital at the center of their strategy. Attendees also discussed the threat of fintech companies, challenges of managing innovation in large organizations, and difficulties measuring customer experience metrics. The group concluded there are opportunities to transform customer experience through innovative projects, but financial institutions may need to rethink their core business models to create deeper customer satisfaction.

Deloitte Digital Presentation to 1st year IT and computer science students at Queen's University Belfast - 2nd March 2015. Image rights go to all respective owners and not Deloitte. Please contact me for more information. Notes: Slide 3 Aesthetic How it looks. Colour. Type. Icons. Photography etc. Donald Norman, a pioneer in usability and human computer interaction said “beautiful design creates a positive emotional response in the brain, which actually improves our cognitive abilities.” Aesthetic usability effect – if it looks better, it works better. Nobody employs this approach in the tech sphere better than Apple. Slide 4 Layout What goes where and when Slide 5 Brand Experience Means a consistent experience. Visual Language. Personality. Memorable. Slide 7 Usable Difference between functional and usable The success of the iPad is based on the fact that anyone, even small children can use it. Instinctively usable Reducing the learning curve Slide 8 Accessible Is it universally inclusive It achieves the standards that are required of it by its target audience. W3C standards of AA and AAA Slide 9 Delight Do not underestimate the importance of making any experience delightful. I think we can make great design visible by going beyond usable and making it delightful. Gamification Slide 10 Profitable Some digital experiences are all about selling you something…Big buy button. In app purchasing. Consider ROI. Equity in community. Up selling and Cross-selling Airbnb verified photographs (brand experience) Slide 11 Achievable This could be anyone, the front-end dev, the back-end dev, the business analyst, the client, your boss… It is not your job to argue with them, it is your job to listen, challenge and deliver. Pragmatic Slide 13 Empathy I.e. Are you impatient? Cash machine impatience hypothetical... Slide 14 Observation Don't just be a user, observe, record, recall... Slide 15 Research Get up. Get out. Find out. UX methods Slide 16 Innovation Make something different Make something better Innovation is not for the enlightened few, but come with hard work and immersion in your craft. Slide 17 Quality Continuity Performance End-to-end quality Slide 18 Passion Love what you do and do what you love. It makes it easier, and it makes you better at it. Slide 19 Team It takes the right mix of people Lone guns who make millions are 1 in a million. Left and right brain individuals working together

This document discusses designing physical and digital experiences for the social web. It first discusses the importance of understanding people and their behaviors. It then outlines BJ Fogg's behavior model, which states that for a behavior to occur, there must be sufficient motivation, ability, and a trigger. The document explains each factor in more detail and how they relate to web design. It suggests that understanding the behavior model can help design better user interfaces. Finally, it proposes that crowdsourcing could be another solution for web design by dividing large tasks into smaller microtasks that crowds can efficiently complete to then integrate into the overall solution.

This document discusses List Services Corporation (LSC), a company that provides marketing automation, CRM, database, and digital services. It summarizes LSC's history since being founded in 1980 and acquiring other digital brands. It also introduces the PIE (Personalized Interaction Engine), which analyzes customer behavior across channels to provide insights. Finally, it describes LSC's capabilities around capturing customer data, mapping IP addresses to organizations, and using contextual advertising and keywords to target accounts.

This document provides an overview of the Bootstrap framework. It discusses what Bootstrap is, how it can be used to create responsive web designs, and its advantages like pre-defined styles and classes that save development time. The document also covers Bootstrap's grid system, examples of how to use columns at different screen sizes, and some popular components like buttons, tables and carousels.

2013 01 13 Webconf 奶綠茶 你不知道的 Flash

The document discusses measuring customer experience at an organization. It provides a list of tasks customers engage in and the percentage of total votes or interactions each task received. The top task, "Treatment of Cancer", received 5.9% of the total votes. The list also separates tasks into those more relevant to customers versus employees/stakeholders. It recommends identifying top tasks to measure and improve upon to enhance the customer experience.

The document discusses three paths to designing digital experiences: structural, community, and customer. It advocates writing an experience brief to define goals and mapping the customer journey. The presentation provides recommendations for libraries to focus on the customer experience by asking questions, emphasizing conversation, and staging experiences on their website. The overall message is that experience design improves the ordinary interactions people have with an organization online.

This document discusses building customer advocacy by connecting customer interactions across channels and departments. It provides examples of companies engaging customers through social media, interactive gaming, and proactive customer service. The document advocates gaining a complete view of customer data, delivering personalized journeys, and instituting a culture of customer obsession. It also discusses technology considerations like connecting marketing, sales, service and more through standardized APIs and a universal customer master.