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Benefits Provider Contacts

Other Contacts


Mailing Address

You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:

Stanford Benefits
P.O. Box 3190
Bellaire, TX 77402

Fax: 866-539-0431

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When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:

  • If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
  • If you need help enrolling for benefits during an enrollment window
  • If you have a question about a payroll deduction related to your benefits
  • If you are unsure if a dependent is covered under your plan
  • You plan to retire in the next three to six months

How to contact the University HR Service Team

Login to My Benefits to connect with a specialist via:

When to contact your plan administrator

Contact the plan administrator for specific information about your benefits covered under that plan, including:

  • To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
  • To verify what procedures are covered under your plan and obtain prior authorization
  • You can’t find your member ID for your health plan
  • To verify if a prescription drug is on your plan’s covered list
  • To find urgent care centers 
  • If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
  • Questions about your Flexible Spending Account balance or eligible expenses

Connect with Plan Providers through the My Benefits Portal

In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.

If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.

Benefits Provider Contact Information

Medical Contacts

 

Aetna (Copay, Choice and ACA Health Plans) 
(833) 971-4583

Included Health (medical second opinions)
855-431-5514

Blue Shield, Retiree PPO Medicare Plan
800-873-3605
Mail-Order Prescription Service: 866-346-7200

Blue Shield, Care Management Program
877-455-6777

Health Net Seniority Plus
800-275-4737 (Medicare)
Mail-Order Prescription Service: 888-624-1139

Health Net COB

800-522-0088 (Medicare)

Mail-Order Prescription Service: 888-624-1139

Kaiser Permanente
800-464-4000 HMO (CA)

800-966-5955 HMO (Hawaii)

800-443-0815 Kaiser Permanente Senior Advantage (Medicare) 

For help completing a telephonic enrollment of the Medicare Advantage form for Kaiser Senior Advantage please have call 877-547-4909.


Mail-Order Prescription Service: 800-464-4000
 

Vita Companies - Direct Pay Administrator (Leave Billing & COBRA)
800-424-3052

Flexible Spending Accounts
(See section below)

Health Savings Account (HSA)

Fidelity

888-793-8733


HealthEquity
877-857-6810

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

View all the Benefits Providers Contacts

 

Dental Contacts

Delta Dental
888-335-8227

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

 

Vision Contacts

VSP Vision Care (VSP)
800-877-7195

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

 

Identity Theft Protection

Experian
877-890-9332

When calling, reference engagement number DB13717.

 

Life & Disability Contacts

Genworth - Long-Term Care provider from 10/1/15 to 6/15/21 (Stanford is no longer promoting or recommending enrollment in this benefit.)
(Password: groupltc)
800-416-3624

CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
(Password: stanfordgltc)
800-528-4582
5 a.m. - 3 p.m. ET

The Hartford –  Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621

AbsenceOne - Short- and Long-Term Disability and Leaves, starting 11/1/20
866-566-1906

Lincoln Financial - Long-Term Disability with effective date before 11/1/20
(Claimant Service ID: stanford)
800-896-9375

Unum - Short and Long-Term Disability before 1/1/08
866-705-7811

Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

 

Mental Wellness Programs Contacts

Meru Health - Online mental wellness program for adults

Email: support@meruhealth.com using the subject line "StanfordU"
Text/call: (833) 940-1385

Brightline - Child and adolescent mental health support

Healthcare + Savings and ACA High Deductible plans
Brightline Kaiser, Trio and SHCA plans

Email: care@hellobrightline.com
Phone: 888-224-7332

 

Retirement Savings Contacts

Stanford Contributory Retirement Plan (SCRP)
650-736-2985
888-793-8733

Staff Retirement Annuity Plan (SRAP)
877-249-6648
TDD: 800-364-6164

My Retirement Savings
888-793-8733

TIAA
800-842-2252

Frozen Accounts:

Prudential
800-458-6333

Investment Counselors

To schedule appointments

Vanguard
800-662-0106 x14500

TIAA
866-843-5640

Fidelity
800-642-7131
Spanish: 877-297-3017

 

Flexible Spending Accounts (FSA) Contacts

Health Care Flexible Spending Account and Dependent Day Care Flexible Spending Account:

Fidelity

888-793-8733

 

 

Pre-paid Legal Services

MetLaw
800-821-6400

 

Pet Insurance

Nationwide
877-738-7874

 

Home and Auto Insurance

Liberty Mutual (Claimant Service ID: stanford)
800-699-3286

 

WorkLife Contacts

Employee Support Programs and Services, WorkLife
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Contact Us Online

 

Tuition & Training Assistance Contacts

Staff Training Assistance Program (STAP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: 844-239-8770

Tuition Grant Program (TGP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

 

Other Contacts