parcelLab

🔊 Our next #podcast episode is out! 🔊 In this episode, the second of two recorded LIVE at #Shoptalk2024, Breanna Moreno joins us to discuss: 💰 How True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine. ❤️ How their #culture is crucial for the scalability of the #CustomerServices operation. 🚀 How to get bigger and better outcomes with less resource. Listen or watch now: Spotify: https://lnkd.in/eP87HAYk Apple Podcasts: https://lnkd.in/eSS23P6J Amazon Music: https://lnkd.in/eHNbR_Fv YouTube: https://lnkd.in/eFq7RvAr

Winning the K5 - Future Retail Award for Best Customer Communication? That was great. But even greater was Henning Heesen’s idea to donate 1.000 EUR of his own money in the name of each category winner for a good cause, sharing some success with people in need.    Many people reading this will probably, hopefully, consider themselves lucky to be born in a country that creates fair opportunities for a good life. A tough reality is that many are not. The challenges they face are far more serious. We might not be able to change this overnight, but we can help. It is a journey, and every small step is still a move forward.   We’ve chosen the AMANI e.V. Kindergarten project to receive this donation. This Tanzania-based non-profit focuses on providing access to education, and a fair chance, for socially disadvantaged children in the region. This project was founded by Annette Fehrenbach, one of our former employees. We are very happy for this award to be a springboard to creating more awareness for this amazing project.    We are proud to say that parcelLab has doubled the donation and our investors Capnamic, Endeit Capital and coparion all chimed in with 1.000 EUR each on top.    Small but important steps to making this world a better one 🫶

Don't leave your customers hanging! Find out how parcelLab can help transform your #returns experience: https://ow.ly/COKJ50Ssyxg

An amazing night collecting our awards at G2!

🚀 AI in Retail: The Future is Here! 🚀 The latest trends for 2024 show AI transforming retail with personalized shopping experiences, dynamic product catalog management, faster customer service, and targeted marketing. At parcelLab we’re leveraging AI to ensure best in class post-purchase experiences and stronger customer relationships. Click here to read more: https://lnkd.in/g-u-BJ2S #AI #RetailInnovation #CustomerExperience #parcelLab

Exciting news! parcellab has been honored as a top global leader in Post-Purchase experience across THREE categories in the G2 Summer 2024 reports: 🏆 Package Tracking 🏆 Returns Management 🏆 Shipping Software This recognition reflects our commitment to delivering exceptional post-purchase experiences and innovative solutions for our customers. We also appreciate our partnership with G2 and Michael Lydon for this recognition and their continued support in showcasing our achievements. Thank you to our incredible team and supportive clients for making this possible! Read more here: https://lnkd.in/eV5t4Fpp #momentumatparcellab

We’re thrilled to announce that parcelLab has won the 2024 K5 Commerce Award for ‘Customer Communications’! 🏆 Recognized for our innovative post-purchase experiences, we’re honored to enhance customer satisfaction and brand loyalty. Our platform: 📦 Predicts delivery delays 📦 Reduces WISMO/WISMR inquiries by 42% 📦 Lowers support tickets by 20% 📦 Boosts NPS by 17% Thank you to the K5 jury, our incredible team, and our supportive customers. Let’s continue revolutionizing post-purchase communications! Read more here: https://lnkd.in/es46vP5N #Ecommerce #CustomerExperience #Innovation #parcelLab

Loyalty Secrets of Top UK Retailers Revealed! Want to crush customer loyalty like the UK’s TOP 100 retailers? Join our FREE webinar with industry experts to learn their secrets! Top 3 Reasons to Attend: 1️⃣ Automation Hacks: Streamline operations & wow customers with cutting-edge tech. 2️⃣ Sustainable Success: Discover eco-friendly practices that customers love and boost your brand. 3️⃣ Real-World Examples: Learn how industry giants exceed expectations. Nearly 40% of retailers miss delivery times! Don't be left behind! ️ Date: Wed 3rd July | ⏰ Time: 3pm UK / 10am ET Register TODAY & elevate your post-purchase experience! 🔗 Register now: https://rb.gy/u29mg0 #ecommerce #webinar #customersatisfaction #sustainability #retail

🌟 Exciting Invitation: Networking Breakfast in NYC! 🌟 We’re thrilled to announce that we’re hosting a networking breakfast on July 10th at Russ and Daughters Cafe in New York City. 🥯☕ Join us for bagels, coffee, and the chance to connect with some of the most innovative brands in the industry, like True Classic, HexClad Cookware and Brooklinen. We can’t wait to see you there! #Networking #NYCEvents #Innovation #Ecommerce #NetworkingBreakfast

🤩 Happy customers, happy business... Find out how we can help you too: https://lnkd.in/ehRcZXFg