Last week, members of the AfterShip Customer Success team from Austin swung by the Toronto office for a brief visit. Hope you enjoyed your trip, Antonio and Raul! 👋 Next time, we’ll have a rematch in Taboo. 🤭
AfterShip
Software Development
Achieve a world-class post-purchase customer experience with AfterShip 📦
About us
Founded in 2012, AfterShip’s customer experience platform sparks loyalty and engagement for global eCommerce brands and retailers. Offering a full suite of software covering the entire customer journey—from email automation, SMS marketing, and product reviews to shipment tracking, returns management, predictive delivery estimates, and multi-carrier shipping—AfterShip helps brands enhance the customer experience at every step. With 17,000+ customers, AfterShip is used by iconic brands, including TOMS, Kylie Cosmetics, Gymshark, DIME Beauty, and Harry’s. Recognized as a Retail Technology Power Player by Business Insider, AfterShip integrates with 1,000+ carriers worldwide and empowers top retailers and Fortune 500 companies to drive additional revenue, reduce operational costs, and improve CX. Learn more at aftership.com.
- Website
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http://www.aftership.com
External link for AfterShip
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Singapore
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Business Intelligence, API solutions, Integration, Streamline, Print Shipping labels, Calculate Shipping Rates, API Integrations, API Solutions, Customer Reviews, One-Stop-Shop, Post Sales Customer Service, Enterprise Technical Support, Enterprise Software Solutions, eCommerce Software Solutions, Best Online Shopping Experience, Online Retailer Post Sales Support, Shipping Performance and Analytics, Integration with Shipment Tracking Systems, Shipping Data Analytics, Global Client Base of International Online Retailers and Martketplaces, Partnership with International Couriers, International Carriers, International Logistic Companies, Developing for Developers, Software Integration and Solutions, Branded Tracking Solutions, Branded Returns Solutions, Branded Shipping Solutions, Branded Reviews Solutions, Branded Rewards Solutions, Branded Customer Reviews, Branded Shipment Tracking, Branded Package Tracking, Branded Returns and Refunds, Customer Self Service Returns Solutions, Customer Self Service Shipment Tracking Solutions, Customer Care, Customer Success, Customer Rewards, and Customer Service
Products
AfterShip
Shipping Software
Founded in 2012, AfterShip is a Software-as-a-Service (SaaS) post-purchase experience platform that helps eCommerce retailers like Amazon and Gymshark to improve their customer experience, drive sales, and increase brand loyalty. With features like centralized carrier performance data, enhanced shipment tracking, and customizable notifications, our 13,000+ users enjoy higher NPS scores, faster shipping speeds, easier cross-selling, and countless other boosted eCommerce metrics. AfterShip's network of 980+ global couriers makes it a perfect solution for SMBs and multi-national organizations.
Locations
Employees at AfterShip
Updates
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At AfterShip, we take pride in our partnerships! 🧡 Whether it’s a tech, logistics, or platform integration, customers benefit when we work together to solve their biggest business challenges. 💡 AfterShip's integration with Attentive enables sophisticated SMS flows to engage shoppers and provide real-time shipping, tracking, and return status updates. As Carina Shahin, Attentive’s Senior Manager of Integrations, says, this partnership has seen great success for our customers’ marketing programs. Together, we empower brands to proactively communicate with customers, reduce WISMO tickets, and fuel repeat purchases and sales. 🚀 Interested in partnering with us? Find out more: https://lnkd.in/g2FH5hhF
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As a company with presence in the APAC region, we know what it takes to thrive in this fast-paced part of the world. Our very own Jinghan(Victoria) Yun, Customer Success Manager, shares insights on how AfterShip supports our APAC clients and what makes doing business in this region unique. Think you have what it takes? We’re hiring! Apply here: https://lnkd.in/g_MuQMqM https://lnkd.in/g9i_DW9a
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The sky’s the limit! 🚀 We’re beyond thrilled to share that AfterShip has been recognized once again as a category leader by G2! Catch us in G2’s Summer 2024 Report across multiple markets in the Package Tracking, Returns Management, Shipping, and eCommerce Tools categories, including: 🏆Best Usability 🏆Most Implementable 🏆Fastest Implementation 🏆Best Support This season, we received 25 badges–up 7 badges since spring. 💪 Thank you so much to G2 for the recognition! 🧡
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Just a reminder: AfterShip is the only returns solution to offer exchanges through Salesforce Commerce Cloud (SFCC) 😉. Learn how we can transform your returns from a costly process to driving profit ⬇️ https://lnkd.in/gz2Prrb5
Is there any coming back after negative reviews? Absolutely. When our client, Aetrex, Inc., turned to us to transform their #returns operations, we saw an opportunity to elevate the customer experience by dramatically reducing their returns resolution time from 30 days to just four. Shortly after, Aetrex witnessed an impressive 141-point improvement in their Net Promoter Score. 💪 How? The secret weapon: AfterShip Returns’ integration with Salesforce Commerce Cloud. Interested in streamlining returns for your own SFCC store? Learn more here: https://lnkd.in/guHPmET9 #eCommerce #CustomerExperience
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Showing up authentically, whether it’s in the workplace or one’s personal life, should be celebrated all year round. Pride Month is coming to a close for this year, but uplifting and championing queer voices should never stop. At AfterShip, diversity and inclusion are part of our core, leading values. We support a world where all lesbian, gay, bisexual, transgender, queer, intersex, and two-spirit people feel validated and empowered to lead their fullest lives. To learn more about how to celebrate Pride all year long, check out the resources below: We Show Up by Human Rights Campaign: https://lnkd.in/eSNG5HG How the Stonewall Riots Sparked a Movement: https://lnkd.in/giw27K2 Pride at Work: https://lnkd.in/e6mExYBq
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AfterShip reposted this
Meet our APAC Customer Success team! Check out the video below to learn more about what it’s like to be an AfterShipper, and how the success of our customers is at the core of what we do 🫶 Like what you see? We happen to be hiring. Apply here: https://lnkd.in/g_MuQMqM https://lnkd.in/gFr3zyEf https://lnkd.in/g9i_DW9a
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AfterShip reposted this
The 1st Shopify Editions event lived up to the hype, with plenty of exciting takeaways & questions for #Ecosystem Partners, including: 1️⃣ Managed Markets - big boost for cross-border commerce; which we know is a major trend right now as top retailers continue to test new market expansion (e.g., Marc Jacobs in GER/France, Allbirds in EU/Asia). This is another smart move by Shopify in knocking down top objections for alternative platforms as they aim to simplify international sales for end customers & merchants. 2️⃣ Search & Discovery - Shopify is taking a big step forward in helping merchants achieve highly personalized site experiences tailored to individual customers through the addition of metafields to customer object. While a big win for merchants & end shoppers, this will make things spicy in the search/personalization App Category, but as always, this will likely spur innovation faster 🔥 3️⃣ Built for Shopify Apps - Shopify is promising that Apps meeting their highest QA standards will gain increased visibility and promotion (i.e, more GTM commitment). This is a BIG move from Shopify & while Ecosystem Partners are plenty intrigued, it's clear there are key outstanding questions about lift required vs expected ROI on this one 🤔 I'm looking forward to wrapping up this great week tonight with Partners; hope to see you around in Toronto! #Shopify #Ecommerce #Retail
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“Retailers expanding globally must carefully consider where they will fulfill and ship their international orders from. There is no one-size-fits-all solution, but retailers should assess their specific situation to determine the right strategy.” - Eric Pong, Logistics Partnerships Director at AfterShip It’s no secret that expanding internationally has become a non-negotiable for businesses looking to grow sustainably. But the challenge lies in navigating the complexities of global operations. To help demystify this growing space, AfterShip experts, including our own Eric Pong, have partnered with Loqate, a GBG solution, to share the ultimate guide to cross-border commerce. Get your free copy here: https://lnkd.in/erAH4U_k
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