🔊 Our next #podcast episode is out! 🔊 In this episode, the second of two recorded LIVE at #Shoptalk2024, Breanna Moreno joins us to discuss: 💰 How True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine. ❤️ How their #culture is crucial for the scalability of the #CustomerServices operation. 🚀 How to get bigger and better outcomes with less resource. Listen or watch now: Spotify: https://lnkd.in/eP87HAYk Apple Podcasts: https://lnkd.in/eSS23P6J Amazon Music: https://lnkd.in/eHNbR_Fv YouTube: https://lnkd.in/eFq7RvAr
parcelLab
IT Services and IT Consulting
Boston, Massachusetts 11,819 followers
We bring people and brands closer together 📦
About us
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
- Website
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https://t.ly/iozkV
External link for parcelLab
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Lifetime Value, Customer Retention, Performance Reporting, Post purchase experience, Post-Purchase Communication, SaaS, Retail, Customer Experience, eCommerce, Customer Centricity, Post-sales experience, Operations Experience Management, post-sales communication, OX, CX, returns tracking, order tracking, customer journey, OXM, and customer aquisition
Locations
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Primary
75 State St
Boston, Massachusetts 02109, US
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Kapellenweg 6
München, Bayern 81371, DE
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184 Shepherd's Bush Road
Hammersmith, England W6 7NL, GB
Employees at parcelLab
Updates
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📦 Is your business struggling with high return rates? Join our webinar to learn how AI can reduce returns, enhance customer satisfaction, and boost profits! Key Insights: 🔍 Identify Serial Returners: Optimize marketing spend. 🎯 Tailor Incentives: Avoid habitual returners. 📏 Guide Customers Better: Use AI for accurate sizing. 💬 Engage Effectively: Increase repeat purchases. Speakers: Mark Galvin VP, Bloomreach Jana Soppa of Carrier Integration, parcelLab Max Schmitt Solutions Consultant, parcelLab Don’t miss out— https://shorturl.at/wB0OE #Webinar #eCommerce #AI #CustomerExperience #ReturnsManagement #parcelLab
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We're thrilled to announce our partnership with Mystery Ranch! 🎒🚀 With our Engage product, Mystery Ranch is now delivering seamless and engaging post-purchase experiences to their customers. This collaboration ensures that every customer knows exactly where their gear is, from order to delivery. 👏 At parcelLab our mission is to help brands like Mystery Ranch exceed customer expectations with superior post-purchase experiences. #CustomerExperience #eCommerce #MysteryRanch #parcelLab #PostPurchase #OrderTracking #CustomerEngagement
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🎉 New Study! parcelLab commissioned Forrester Consulting to conduct a Total Economic Impact study and examine the potential return on investment enterprises may realize by deploying parcelLab Engage. Some key findings: ♻ 462% Return on Investment 📉 23% Reduction in WISMO 💰 €12.9 Million incremental profit from recaptured traffic Read the full study – https://lnkd.in/gXZV-648
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parcelLab reposted this
We know LinkedIn is full of helpful advice from people with lots of shiny medals. Here's our contribution to the tradition. 🎬 Thanks to G2 and thanks to our very own Angus Knights for doing it the parcelLab way! #G2BadgeBonanza #parcelLab #leader Thanks G2!
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We know LinkedIn is full of helpful advice from people with lots of shiny medals. Here's our contribution to the tradition. 🎬 Thanks to G2 and thanks to our very own Angus Knights for doing it the parcelLab way! #G2BadgeBonanza #parcelLab #leader Thanks G2!
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🔗 Turn Peak Season Pressure into Customer Loyalty Diamonds! 🌟 Turn performance pressure into customer loyalty diamonds with our Peak Season prep guide. Key Insights: 62% email engagement during "Back to School" 48% paid returns during Christmas 17% of holiday orders influenced by AI Discover more: https://ow.ly/7wtK50SAhAl #parcelLab #PeakSeason #Ecommerce #CustomerLoyalty #RetailSuccess
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We're thrilled to announce the launch of Trending Late AI at the Lead Summit Conference! 🎉 This game-changing tool uses cutting-edge AI to predict delivery delays before they happen, helping retailers tackle delivery issues proactively and keep customers smiling. 😄 Click here to read the press release: https://lnkd.in/euqcr2C2 #parcelLab #LeadSummit #AI #Ecommerce #DeliverySolutions #CustomerSatisfaction #Innovation
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👀 Are you at The Lead Summit today? 👋 Make sure you stop by ReturnBear's booth, 211, to say hello to parcelLab's Larry T. from 2pm-4pm ET! If you're looking to improve customer satisfaction and loyalty during the post-purchase experience, Larry's the one to speak with. #theleadsummit #ecommerce #postpurchase
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Don't let a bad returns policy get in the way of sales 👇 Find out how to deliver the best returns experience: https://ow.ly/zIsI50SsyvP
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