parcelLab’s Post

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11,819 followers

1mo

🔊 Our next #podcast episode is out! 🔊 In this episode, the second of two recorded LIVE at #Shoptalk2024, Breanna Moreno joins us to discuss: 💰 How True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine. ❤️ How their #culture is crucial for the scalability of the #CustomerServices operation. 🚀 How to get bigger and better outcomes with less resource. Listen or watch now: Spotify: https://lnkd.in/eP87HAYk Apple Podcasts: https://lnkd.in/eSS23P6J Amazon Music: https://lnkd.in/eHNbR_Fv YouTube: https://lnkd.in/eFq7RvAr

3 Comments

Breanna Moreno

True Classic ● CX Leader & Advocate; Elevating the Voice of the Customer

1mo

Gosh this was fun to do, live and in the heart of ShopTalk! So many hyped up vibes! Thanks for this

2 Reactions

Jas G.

Senior paid and organic social media specialist with over 12 years of experience and success across a range of B2C and B2B industries

1mo

This is such a great episode! So much insight and advice, thank you Breanna Moreno and Angus Knights 👏

2 Reactions

Luca Quistini

eCommerce & Digital Manager @ Accenture Song | Omnichannel Solution architecture, Solution Design, Product Owner, B2C/B2B Project Management

Looking forward for this super interesting podcast 😃

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