Rocketlane

We're thrilled to announce our $24M Series B funding! Rocketlane is revolutionizing client project delivery and PSA with our innovative all-in-one platform. We're addressing critical market challenges through innovative solutions in client delivery experience, project governance, budgeting, resourcing, insights, delivery operations, and beyond while achieving rapid growth. Oh and what good is a big announcement from us if we aren’t rapping about it? Thank you to our incredible customers, partners, and investors for your support. This one's for you! Learn more: https://lnkd.in/gxB72KGd Srikrishnan Ganesan Vignesh Girishankar Deepak Bala Rahul Sridhar Karthig Saravanan #Rocketlane #SeriesB #FundingAnnouncement #Startup #TechNews #ClientDelivery #PSASoftware #Innovation #RapSong

If you’re a project manager, chaos is probably your middle name. It doesn’t have to be like that though. Last year, we put together a primer on project management metrics, where we show you how to: - Choose the right metrics for your team - Collect and analyze data effectively - Interpret results to drive success Read: https://lnkd.in/d3q8ssds #ProjectManagement #Metrics #ProfessionalDevelopment

Want to know why some customers stick around while others leave? It comes down to effective value delivery. One of our earliest blogs explores how to keep customers satisfied and loyal. We discuss practical strategies like: 1. Identifying first value delivered for each customer 2. Providing thorough implementation support and training 3. Making customer support easily accessible 4. Tracking key metrics like time-to-value and churn rate We also cover the importance of a strong onboarding process and how it directly impacts customer retention. Whether you're in sales, customer success, or product development, this post offers actionable insights to improve your value delivery approach. Read: https://lnkd.in/gi47hk_9 #SaaS #CustomerSuccess #ValueDelivery

If you are considering a role in #CustomerSuccess, #CustomerOnboarding, and #ProfessionalServices, explore Preflight's job board. Join us to connect directly with hiring managers and expand your network! Apply to join: preflight.cx 1. NICE is looking for a Customer Success Manager Location: United Kingdom Ref: https://lnkd.in/gJKYu8x3 2. Mambu is looking for a Customer Success Manager Location: Netherlands Ref: https://lnkd.in/ghTnQPrY 3. Boomi is looking for a Customer Success Manager Location: United Kingdom Ref: https://lnkd.in/gZZ9XmAW 4. Stripe is looking for a Customer Success Manager Location: Dublin, County Dublin, Ireland Ref: https://lnkd.in/g_JbbsKK 5. Freshworks is looking for a Senior Customer Success Manager Location: Utrecht, Netherlands Ref: https://lnkd.in/g5v2Zp4W 6. Workelo - Onboarding & Offboarding is looking for a Customer Onboarding Manager Location: Paris, Île-de-France, France Ref: https://lnkd.in/gDDYMJ-Z 7. Rapyd is looking for a Customer Onboarding Manager Location: Tel Aviv-Yafo, Tel Aviv District, Israel Ref: https://lnkd.in/gTH7PzU7 8. Snowflake is looking for a Senior Support Onboarding Specialist Location: Greater Dublin Ref: https://lnkd.in/gaAQQ5Ns 9. realworld one is looking for a Customer Implementation Manager (M/f/d) Location: Freiburg, Baden-Württemberg, Germany Ref: https://lnkd.in/gHdMm5Y4 10. realworld one is looking for a Senior Customer Implementation Manager (M/f/d) Location: Freiburg, Baden-Württemberg, Germany Ref: https://lnkd.in/ge_KS79m 11. Anson McCade is looking for a Implementation and Support Service Manager Location: Belfast, Northern Ireland, United Kingdom Ref: https://lnkd.in/gwZaRRdd 12. Basware is looking for a Senior Customer Success Manager Location: Amsterdam, North Holland, Netherlands Ref: https://lnkd.in/g-J9RgNR 13. Lorien is looking for a Head of Professional Services Location: Wallingford, England, United Kingdom Ref: https://lnkd.in/gxFDQdq4 14. Databricks is looking for a Senior Director, Professional Services Location: Paris, Île-de-France, France Ref: https://lnkd.in/gTmPw2Ed

When it comes to SaaS, delinquency is not merely an annoyance. It's a business problem. Customers who turn unresponsive and disengaged are bad for business as they may churn, and are likely to vote your product as being far less effective than it is. To understand how to deal with delinquent customers, we spoke to: - Alisha (Thomson) Hardoon , Manager, Customer Success & Onboarding at Robin - Shawn Riedel, Freelance CS Strategist - Katie Clark, Manager, Implementations at PocketHealth Turns out, with a little bit of prep, you can avoid delinquent customers altogether. Read more here: https://lnkd.in/g75ACyDG

Learn how to effectively box implementations to streamline operations and avoid common pitfalls in the next episode of Implementation Stories, featuring Stacey Milgram, Vice President of Operations and Implementations at Actabl. We'll cover: - Proven strategies for linking sales and implementation - Techniques for boxing implementations - Common challenges and creating a seamless process Join us to gain valuable insights and actionable strategies for improving the relationship between sales and implementation. Date: 14th August ‘24 Time: 8 am PDT| 11 am EDT | 8:30 pm IST RSVP now: https://lnkd.in/dXD6kvF9 #Implementation #PostSales #Operations

‘Systematic Approach to Moving to PS Profitability’ kicks off in just 60 minutes! Don't miss this golden opportunity to transform your professional services business. Brian Hodges and Srikrishnan Ganesan will reveal tactical, actionable strategies to boost your PS profitability. 🕐 Time: Starting in 1 hour 💡 Focus: Real, implementable ideas for PS success 🎓 Experts: Brian Hodges & Srikrishnan Ganesan There's still time to join! Click below to secure your spot. Link: https://bit.ly/4eJxLjU #ProfessionalServices #ProjectProfitability

The space between customer onboarding to customer success is a bit like the rubicon river. Crossing it is a momentous event, for it cannot be undone. Everything that you do here, both good and bad, will be seared into your customer's mind and will form the basis of how they perceive you in the future. Keeping this in mind, how do you make this transition successfully? To get some pointers, we spoke to: - @Anya Palisch, Head of Implementation at @Pave - Our CEO, @Srikrishnan Ganesan - Dave Yandel, Onboarding Specialist @Pushpress - Chris Jacobs, former Head of Customer Experience at @Katana Manufacturing ERP All solid tips gathered from the best in the industry. Read here: https://lnkd.in/gD5hwFm3

In theory, customer onboarding seems straightforward. All you've got to do is get on a call with your customer, show them the ropes of the product, answer any questions they might have, and hand things over to customer success. The reality, however, is considerably messy. One misstep, and you could even end up losing the customer altogether. Our initial claim to fame was our state-of-the-art onboarding tool, and we've put together an exhaustive guide on the art and science of customer onboarding. Read here: https://lnkd.in/gdn_ErZq #CustomerOnboarding #SaaS

"Plans are nothing, planning is everything." Developing project plan templates may seem circuitous, but they serve an important purpose: mapping out all possible scenarios. This allows practitioners to expect the best, prepare for the worst, and switch tracks as and when the situation demands. Here at Rocketlane, we're huge believers in the power of project planning and put together an exhaustive guide for anyone looking to build their project planning muscle. Read here: https://lnkd.in/g3QD5m4N