EXL

Customer experience (#CX) is vital for standing out and thriving in today’s market. Our latest whitepaper explores the unique challenges of digital transformation and demonstrates how leveraging technology and automation can enhance personalized customer journeys while preserving the human touch. Get real-world insights from leading CX practitioners from the industry. https://bit.ly/4cC0cyz

Helping healthcare organizations turn data into insights and insights into outcomes. We work with clients to help implement the latest AI-driven solutions – backed by advanced analytics – that provide a critical edge in the ultra-competitive healthcare payer and provider landscape. This differentiation earned EXL recognition as a Leader in the Everest Group Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® 2024. See how our work with #Analytics and #AI can impact your healthcare organization: https://bit.ly/3RYbkxm

After a quiet 2023 in the Insurance M&A Market, deal activity is set for a rebound as we progress into 2024 and beyond, with substantial dry powder which stands to be invested by Private Equity players. The challenge remains on how each involved stakeholder aims to maximize value from these strategic transactions. Roopak D. Chadha, AIC and Saleem Sheikh, FLMI, ARA explore these challenges and discuss how EXL can partner with key stakeholders at various stages in the deal lifecycle, through its domain expertise & advanced technology solutions powered by AI, Data & Analytics to maximize value, increase efficiencies and strengthen compliance. https://lnkd.in/ekhvtnte

Empowering Tomorrow's Leaders: A Day of Inspiration with the Emerging Business Team! EXL teams contribute significantly to our community engagement initiatives. In a recent volunteering drive, the emerging business team led by Bhavna Newle Chopra hosted a group of students from our Skills to Win program at our Gurgaon office for a day of interaction on how the data, AI and #GenAI skills they learn in the program are used to solve challenges faced by global business organizations. These experiences help program participants choose the right career path and position themselves as leaders in their areas. The students are enrolled in a community project that we manage in collaboration with the American India Foundation. #SkillsToWin #InspiringLeadership #CorporateSocialResponsibilit

It's coming straight from Mike Racer, SVP - Supply Chain at Sephora! He talks about how EXL helped transform Sephora's operations seamlessly and save costs with advanced digital solutions and cutting-edge data analytics. Curious to learn more about how EXL can help you too? Connect with our experts: https://bit.ly/4btzlmP

EXL joins CDP supply chain management program. Through this effort, we aim to gain a comprehensive understanding of our suppliers' climate performance and work towards decarbonizing our supply chain emissions. This initiative is a pivotal step in our commitment to environmental sustainability, enhancing our sustainable procurement practices, and accelerating our journey towards achieving net-zero.

We were thrilled to have our colleague Ankur Kumar Sriwastava participate in the Institute of Customer Service's insightful panel discussion on Artificial Intelligence in CX: Using the right blend of people and technology for customer service. Here are some key takeaways that resonated deeply: Why AI Projects Flounder: ✔️Missing Executive Buy-in: AI initiatives struggle to get the resources and focus from the top. ✔️Strategic Dissonance: AI should enhance, not replace, your existing strategy. ✔️The "Shiny Object" Syndrome: Don't chase the latest AI trends. Identify specific customer pain points where AI can deliver real value. ✔️Data Deficiencies: AI is only as good as the data it's trained on. The Power of the Human-AI Duet is the solution: ✔️It's a Collaboration, Not a Competition: Leverage AI for automation and data analysis, while empowering humans to handle complex interactions. ✔️The Empathy Edge: AI can't replicate human empathy, a critical factor in building trust and loyalty. Before diving in, conduct a CX maturity assessment. Understand your current strengths and weaknesses to identify areas where AI can deliver the most significant impact. Interested in learning how EXL under the leadership of Rahul Arora transformed customer service operations for a leading retailer client, click here: https://lnkd.in/dTjyfNWP #AI #CX #CustomerExperience #HumansandAI

Congratulations to all the teams involved in getting us here! The DataIQ Awards honours both companies and individuals who have demonstrated excellence in the data industry over the past 12 months. #Data #Analytics

Last week we were pleased to exhibit and present as an #AWS Partner at #TINtech and had a great time connecting with #Insurance experts, discussing emerging technologies, trends in the Insurance industry, disruptive innovations, and data analytics and #AI. If you didn’t get a chance to listen to our presentation or meet with us, you can connect with our team and discuss the limitless possibilities of data and #GenAI for your business success. To schedule a meeting, click here: https://bit.ly/3zrmJiM

Tonight, we celebrate excellence in the UK #Insurance industry at the British Insurance Awards 2024. With a history of presenting the Commercial Lines Insurer of the Year accolade annually, we showcase our commitment to tackling industry challenges. At EXL, we leverage our expertise in #Data, #Analytics, and #AI to address compliance issues, claims leakage, and enhance customer experiences. Congratulations to all the deserving finalists! #BritishInsuranceAwards #InsuranceExcellence