About
Global award winning Business Leader - Head of Emerging Business Unit for UK & Europe. I…
Articles by Rahul
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Customer Experience: From Cost Centre to Cash Cow
Customer Experience: From Cost Centre to Cash Cow
By Rahul Arora
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An essential learning for water companies; back office is the new front office
An essential learning for water companies; back office is the new front office
By Rahul Arora
Activity
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🚀 Exciting News! 🚀 Dear LinkedIn Community, I’m sure a lot of my friends and ex-colleagues will be pleased to hear that I’ve joined the Rocket…
🚀 Exciting News! 🚀 Dear LinkedIn Community, I’m sure a lot of my friends and ex-colleagues will be pleased to hear that I’ve joined the Rocket…
Liked by Rahul Arora
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AI is full of promise, but we need a reality check. The real game-changer? Data. According to a recent article for the Forbes Technology Council by…
AI is full of promise, but we need a reality check. The real game-changer? Data. According to a recent article for the Forbes Technology Council by…
Liked by Rahul Arora
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Last week I had an inspiring fireside chat with Chris Pollard Director of Customer Services at #ThamesWater. We took a moment to reflect on our…
Last week I had an inspiring fireside chat with Chris Pollard Director of Customer Services at #ThamesWater. We took a moment to reflect on our…
Liked by Rahul Arora
Experience & Education
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EXL
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Absolutely thrilled and deeply honoured to receive Microsoft's prestigious Pinnacle Award at our annual financial year kick-off event in Seattle!…
Absolutely thrilled and deeply honoured to receive Microsoft's prestigious Pinnacle Award at our annual financial year kick-off event in Seattle!…
Liked by Rahul Arora
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Last week, Waitrose & Partners was recognised as a consistent top performer in service at the Institute of Customer Service's AGM. It was a privilege…
Last week, Waitrose & Partners was recognised as a consistent top performer in service at the Institute of Customer Service's AGM. It was a privilege…
Liked by Rahul Arora
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Artificial Intelligence (AI) is transforming how customers interact by improving customization, streamlining self-service options, and empowering…
Artificial Intelligence (AI) is transforming how customers interact by improving customization, streamlining self-service options, and empowering…
Liked by Rahul Arora
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I was thrilled to have been at the British Insurance Awards, where EXL sponsored and presented the Commercial Lines Insurer of the Year award. At…
I was thrilled to have been at the British Insurance Awards, where EXL sponsored and presented the Commercial Lines Insurer of the Year award. At…
Liked by Rahul Arora
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Another new partnership for OVO 🎉 Teaming up with Tesco to reward customers with points and savings. Storytelling in the national press this week…
Another new partnership for OVO 🎉 Teaming up with Tesco to reward customers with points and savings. Storytelling in the national press this week…
Liked by Rahul Arora
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Keep calm and score goals ⚽ We're all behind you for the big game tonight 🤞 Good luck, England! #ItsComingHome
Keep calm and score goals ⚽ We're all behind you for the big game tonight 🤞 Good luck, England! #ItsComingHome
Liked by Rahul Arora
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As we wrap up this year's Pride Month celebrations, I am grateful for the incredible support shown throughout #EXL. June was a time dedicated to…
As we wrap up this year's Pride Month celebrations, I am grateful for the incredible support shown throughout #EXL. June was a time dedicated to…
Liked by Rahul Arora
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Last Friday, I had the privilege of representing Centrica at Cognizant Discovery 2024. The event brought together technology experts and captivating…
Last Friday, I had the privilege of representing Centrica at Cognizant Discovery 2024. The event brought together technology experts and captivating…
Liked by Rahul Arora
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🎾 What an incredible day at #Wimbledon! My colleagues Rahul Arora, Narasimha Kini, Anand Logani and I had the pleasure of engaging with a few of…
🎾 What an incredible day at #Wimbledon! My colleagues Rahul Arora, Narasimha Kini, Anand Logani and I had the pleasure of engaging with a few of…
Liked by Rahul Arora
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BNY delivered another quarter of improved financial performance, with positive operating leverage on the back of solid fee growth and continued…
BNY delivered another quarter of improved financial performance, with positive operating leverage on the back of solid fee growth and continued…
Liked by Rahul Arora
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Celebrating approaching the 20th year of Cornwall Insight with a new CEO and new products too. For almost two decades, Cornwall Insight has been…
Celebrating approaching the 20th year of Cornwall Insight with a new CEO and new products too. For almost two decades, Cornwall Insight has been…
Liked by Rahul Arora
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Happy to announce completion of the program "Leading a Technology-Driven Organization" as part of the Wharton Executive Education | CTO Program…
Happy to announce completion of the program "Leading a Technology-Driven Organization" as part of the Wharton Executive Education | CTO Program…
Liked by Rahul Arora
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Back down to London for a fantastic breakfast meeting hosted by the Customer Experience Foundation. A thought provoking conversation with…
Back down to London for a fantastic breakfast meeting hosted by the Customer Experience Foundation. A thought provoking conversation with…
Liked by Rahul Arora
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It was a pleasure to catch up with Sean O'Malley and his team from AMP, on Monday at our London office. This is a hugely exciting step as they…
It was a pleasure to catch up with Sean O'Malley and his team from AMP, on Monday at our London office. This is a hugely exciting step as they…
Liked by Rahul Arora
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