EXL Digital

Back in May, EXL Digital organized a session led by Dr. Anusha Tyagi, an Expressive Arts Therapist from Fortis Hospital in honor of Mental Health Awareness Month. The event brought together over 450+ team members from across the Digital team, all eager to explore the intricacies of mental wellness and meditation techniques. Key takeaways from the session: 🔸The significance of mental health and its profound impact on overall well-being. It’s not just about physical health; mental health plays a crucial role in our daily lives. 🔸 Practical ways to prioritize your mental health, both at work and in your personal life. Small, consistent steps can make a big difference. 🔸Meditation and breathing techniques that promote mindfulness. These practices can help reduce stress, enhance focus, and foster emotional balance.

In today's competitive landscape, Customer Experience (CX) is a key market differentiator. Companies are turning to digital Customer Experience Management (CXM) to gain an edge and enhance retention. Join our webinar to learn how top organizations use Data & Analytics (D&A) and AI to drive CX transformation. Key takeaways: ☑️ Role of D&A in reshaping CX ☑️ Trends in CX D&A and AI ☑️ Achieving business goals with CX D&A ☑️ Effective CX D&A and AI implementation models ☑️ Overcoming challenges to maximize CX D&A benefits Don't miss this chance to transform your CX strategy! https://lnkd.in/gC-YvciS #CustomerExperience #CX #everest TechForge Media Shashank Verma

Step into the Future of Business Automation with Gen AI! Discover crucial findings, insights, and strategies from Everest Group's latest survey. Download now to explore how #AI is revolutionizing #Automation: https://lnkd.in/ePkbEbxB #Everest #GenAI #Hyperautomation

Amit Choudhary, HR Business Leader at EXL Digital, talks about how our employees are the trusted advisors to our clients. To help our clients transform and drive frictionless CX and frictionless operations, we have the right capabilities, skills and culture for multi-disciplinary talent on data, AI, cloud and other technologies to come together and collaborate effectively. We have developed the right CX expertise and talent base to transform the customer value chain end-to-end for our clients. We have the depth in our talent base to set up large, enterprise-wide Hyperautomation capabilities to scale and sustain transformation efforts for our clients. And, we have created the right digital product-building capacity and capabilities to innovate products that combine domain expertise with data and AI engineering and architecture depth to solve tenuous industry problems.

Sumit Taneja, SVP, Global Head of Digital Consulting & Implementation at EXL, sheds light on the pivotal factors for the success of Data and AI-led automation. It’s essential to view business transformation holistically, starting with the customer and tracing the data flow. AI plays a crucial role in bolstering decision-making, complemented by human insight in critical junctures. With the advent of Generative AI, businesses can revolutionize processes, harnessing fresh data for swift, precise decisions that enhance workflows and user experiences. EXL stands at the forefront, equipped with a rich legacy in Data and Analytics, profound domain expertise, and cutting-edge AI prowess. Learn more by watching Sumit's video below. #DataTransformation #AIInnovation #BusinessStrategy #HumanInTheLoop #GenerativeAI

Neha Dutta, Vice President of CX Transformation at EXL Digital, delves into the art and science of Customer Journey Mapping in this video. She highlights EXL Digital's distinct and agile methodology and outlines how our bespoke framework meticulously charts each touchpoint of the customer's journey. This approach not only uncovers critical insights but also fosters innovative strategies to enhance the customer experience. EXL's expertise in leveraging this framework ensures that we consistently deliver exceptional outcomes, driving meaningful engagement and satisfaction across all customer interactions for our end clients by keeping customers at the core.

EXL has been recognized as a Leader in the Everest Group Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024. This recognition underscores our relentless dedication to empowering enterprises worldwide with cutting-edge #Analytics and #AI technologies, driving transformative outcomes and unlocking new opportunities in today's dynamic landscape. Discover how we're shaping the future: https://bit.ly/4cN1aIX

EXL is proud to be a sponsor of #AppianWorld 2024, the ultimate destination for all things artificial intelligence, process automation, and digital transformation. With our dedicated and experienced Appian team, we've had the privilege of serving clients worldwide, delivering innovative solutions tailored to their unique industries and needs. Our deep domain expertise sets us apart in building solutions that truly make a difference. Meet us at Booth #K10! https://bit.ly/49k3gNp #Appian #HyperAutomation #IntelligentAutomation

Unlock the secrets to thriving in today's competitive landscape with our latest report in collaboration with Everest Group! Dive deep into the power of Customer Experience Management (CXM) and discover strategies for leveraging #Data & #Analytics (D&A) and #AI to enhance #CX. Don't miss out on real-world case studies and key insights from Everest Group's survey. Download: https://bit.ly/4aiZOUI

Listen to Gaurav Iyer, SVP, Head of Solutions and Strategy for EXL Digital explain how EXL's Digital lending platform embeds innovative financial products into customer journeys in retail and e-commerce. He talks about how EXL's platform is industrial-grade, can add and test new product constructs, leverages #ML and #AI for underwriting and delivers an omnichannel customer experience. See more in his video below.