All Questions
Tagged with air-travel passenger-rights
41
questions
11
votes
1
answer
3k
views
Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?
I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled.
EC261 rules ...
- 523
5
votes
1
answer
840
views
Compensation for cancelled flight for multiple passengers
My flight with KLM was cancelled and I rebooked to a flight that makes me eligible for compensation. I was travelling with my family. Does anyone know if I should make individual compensation claims ...
- 807
3
votes
1
answer
1k
views
Avoiding flying with Boeing 737 Max
Unfortunately this aircraft is notorious for its safety, with the latest fuselage hole midair incident sparking fear. Online booking systems added a filter to avoid Boeing 737 Max.
If I book a flight ...
- 6,726
3
votes
1
answer
173
views
EC261 compensation for delayed flight in case of a flight + train ticket
Because of this answer I recently found out that the Interpretative Guidelines for EC261 tell us the following:
6. COMPENSATION, REIMBURSEMENT, RE-ROUTING AND CARE IN THE CASE OF MULTIMODAL JOURNEYS
...
- 2,391
1
vote
2
answers
181
views
Air passenger compensation claim for cancelled flight
Question:
Does the response United provided to my compensation claim with the Canadian Transportation Agency really is a good justification for cancelling my flight, causing me to arrive almost 24h ...
- 13
1
vote
2
answers
127
views
EC261 compensation: Which national authority in case of delayed multi-leg connection?
Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at ...
- 53
13
votes
1
answer
3k
views
My flight was rerouted to depart from a different airport. Is this covered in any way by EU regulations regarding passenger rights?
This morning, I was supposed to take a flight from Deurne International Airport to Alicante in Spain, with assistance from the flight agency, Tui Fly, because of my autism. This flight was scheduled ...
- 5,432
2
votes
2
answers
289
views
EU air passenger rights for a flight rebooked to an earlier time
Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
- 53
3
votes
1
answer
759
views
Airline changes flight schedule 6 weeks in advance: are they still obligated to reimburse me if I change to a different airline for the original date?
I already found a lot of information online but unfortunately no clear answer to my specific question.
My situation and option number 1:
I was supposed to fly for 1 week, end of September. However, ...
- 93
1
vote
0
answers
63
views
Airline pays only part of replacement flight
I had a flight in December that was cancelled because of snow storm (EU flight, from Budapest to Iceland). The Wizz Air's next available flight was in approximately 7 days from the day I was supposed ...
- 111
1
vote
1
answer
191
views
What are my rights if I miss a flight due to a schedule change
I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
- 515
3
votes
2
answers
1k
views
How long can it rightfully take for an airline to reply to a EC261 claim?
I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months.
Is the company ...
- 658
4
votes
0
answers
152
views
Return cancelled after outbound has already been taken: what are my rights?
I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid
They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
- 104k
12
votes
0
answers
386
views
Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?
Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
- 77.5k
20
votes
1
answer
2k
views
EU passenger rights for change in departure time announced on short notice
A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
- 343