I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled.
EC261 rules clearly apply here, as the flight departs from the EU. As I understand, I am entitled to reimbursement or "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity". (No compensation as they notified me more than 14 days in advance.)
I asked to be rebooked with Turkish Airlines via Istanbul (ARN-IST-AQJ) departing the same day as originally booked. They don't want to do that, because that flight is expensive (only a few semi-flexible fares are left), and are instead trying to rebook me on BA via London (ARN-LHR-AMM-AQJ). That's much cheaper for them as only the ARN-LHR leg is on BA and the rest on RJ.
Their routing does get me to my destination (AQJ) at the originally scheduled time, but:
- involves more flying - I have to depart earlier, and spend an extra 70 minutes on a plane compared to the TK option
- involves an extra stop
- gets me to Amman at 00:05 instead of 22:00 in the original booking, so even that layover, although originally planned, becomes more inconvenient
Do I have any right to insist on the shorter, more convenient, more expensive TK itinerary or can they rebook me on whatever is cheapest for them?
I'm aware that I can book flights myself and claim reimbursement for them later, but that seems very risky, as Royal Jordanian is obviously not headquartered in the EU. Even if I go to a court in Sweden, can it even force the airline to pay?