Questions tagged [client-support]
For questions related to support of any kind supplied to a client as part of a freelancing job/project
70
questions
46
votes
7
answers
3k
views
How can we prepare for "getting hit by a bus"?
As a self-employed person working for a client (e.g. creating a website), you have a bus factor of 1:
The bus factor is the total number of key developers who would need to be incapacitated (as by ...
- 1,501
19
votes
4
answers
576
views
Charging more for emergencies because of the client's negligence?
I created a website for a client. I offered to install any future security updates for a fixed monthly fee (so it wouldn’t matter if there are 0 or 10 security updates in a month), but the client didn'...
- 1,501
15
votes
3
answers
15k
views
How to setup client ownership of domain name and hosting
I'm starting out as a small web design and development business. I'd prefer that after I launch a site for a client, they then own and be responsible for the management and recurring payment of their ...
- 397
13
votes
7
answers
5k
views
How should I deal with clients wanting to meet me, although I work at home?
I have a decent client base now, after many years of hard work; however, increasingly, clients are saying they want to come to meet me. This is a change from what I am used to, where I would always go ...
- 1,240
13
votes
6
answers
4k
views
I have a meeting with a potential client tomorrow and I have no idea what to do
A friend of mine has put me in touch with one of his co-workers who wants a website for his business. He simply requested that we meet up in person the next day. I have no idea what to discuss during ...
- 233
11
votes
3
answers
7k
views
Am I charging my client too much for my SLA - Service level agreement?
So I have secured a project worth 6 figures for an employee management system that will manage his employees for 4 of his companies. This employee management system will integrate a biometric hardware ...
- 253
11
votes
4
answers
379
views
I.T home support - protecting myself
I'm looking to get some extra work and start my own I.T support business for home users only.
Examples of work:
- Working on computers in front of the client
- Clients drop off computers, I fix them, ...
- 213
9
votes
7
answers
485
views
Client suspended dev work, but still wants fixes
I have a long term development client that recently needed to suspend development due to some financial issues on his side. Up until now for most of this year I've been on an hourly time commitment ...
- 955
9
votes
3
answers
693
views
Seeking advice on web design startup
Can anyone with experience in running a start-up software/web design business give me a few solid recommendations on how your general client experience works?
I'm interested in what sort of ...
- 397
9
votes
3
answers
1k
views
How prompt should we fix bugs after app release?
So I made an app, we tested it and the app is published to public. The client returns to me in 10-15 days saying that users reported more bugs. I usually give 1 to 3 months of free after-release ...
- 14.4k
7
votes
3
answers
133
views
How to work with a micro-manage client
I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
- 91
7
votes
3
answers
201
views
Free support after selling a project
I'm working on a small engineering/programming project (~100kloc of code) which tackles many different areas of expertise. The program communicates with many external devices, has data processing and ...
- 171
6
votes
5
answers
351
views
How do I determine support rate if not previously negotiated?
Last night, I provided support to a recent customer by setting up their small business's email address to be read within an email client. I had already done this on one of their devices as part of the ...
- 1,637
6
votes
4
answers
172
views
How can a company protect itself from technological theft when bringing on a freelancer?
If I was to bring a freelancer to my team there is the concern for technological theft. There are plenty of platforms that allow for hiring freelancers but with our companies profit margins being ...
- 181
6
votes
3
answers
157
views
How Much Information is Enough Information?
I've dealt with a few clients over the years who have wanted, understandably, to stick with the project at every turn. For the most part I haven't had any issues with that, but when I start hitting a ...
- 205