All Questions
Tagged with client-support contracts
15
questions
7
votes
3
answers
133
views
How to work with a micro-manage client
I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
- 91
-1
votes
1
answer
97
views
What to do once the project goes live?
I'm looking for advice on the best way to service my client once their project goes live while avoiding any potential pitfalls. The product is a custom software solution that is cloud hosted. During ...
- 99
1
vote
2
answers
84
views
Being safe as a client
The title may not be the best thing to describe my question and I apologize for that
I am a client with a project that is basically a private social network, the project is aimed at a certain family ...
- 111
1
vote
2
answers
1k
views
Freelance contract for international clients
I've recently picked up a client in Australia, while I am US based.
When outlining the work to be done and setting up the contract, is there any differences that need to be made?
Will the contract be ...
5
votes
2
answers
158
views
When is a job too small for meetings?
As a graphic designer, not all of the jobs I take on are that big. A lot of the time it may just be a couple days work.
But I find a lot of clients want to meet up to discuss the project in detail. I'...
user15733
0
votes
3
answers
3k
views
Client asking for a refund of advance payments for an uncompleted project
I am from India. I have worked on a project from a software consultancy company here in Mumbai, India. I started the work after receiving an advance payment, but soon the client started to change his ...
- 261
1
vote
1
answer
359
views
Advice writing my first SLA
I have been a web developer for quite a few years now, all my clients being acquaintances or similar. I now have a more formal client that I have recently created a website for. They are interested in ...
- 123
2
votes
2
answers
173
views
Got a contract, but the code isn't the best, how do I proceed?
I've recently gotten a contract for me to integrate an API with an AngularJS frontend, I'm quite new to freelancing and I've only got roughly two projects under my belt, all be it larger than normal, ...
- 239
6
votes
1
answer
133
views
Legality of providing freelance support for a product which my current employer previously supported
I currently provide technical support for a very niche product sold by a relatively big-name company (at least within this particular industry).
However, they are planning on ending support in a ...
- 163
6
votes
5
answers
351
views
How do I determine support rate if not previously negotiated?
Last night, I provided support to a recent customer by setting up their small business's email address to be read within an email client. I had already done this on one of their devices as part of the ...
- 1,637
4
votes
1
answer
288
views
How many hours of free transition/exit time should I give a client who just ended a long term contract?
We recently came to the end of a 6 month hourly contract (at about 25 hours per week).
The client and my company discussed renewal, but the sticking point became our hourly rate.
The client wanted us ...
- 499
11
votes
4
answers
379
views
I.T home support - protecting myself
I'm looking to get some extra work and start my own I.T support business for home users only.
Examples of work:
- Working on computers in front of the client
- Clients drop off computers, I fix them, ...
- 213
4
votes
4
answers
1k
views
Designing Websites without CMS
I’m planning to build websites that do not have a CMS (Content Management System) to enable the user to update their content. I have more than enough expertise to enter this business. The only thing ...
- 141
11
votes
3
answers
7k
views
Am I charging my client too much for my SLA - Service level agreement?
So I have secured a project worth 6 figures for an employee management system that will manage his employees for 4 of his companies. This employee management system will integrate a biometric hardware ...
- 253
5
votes
3
answers
159
views
Deciding budget of a project which does not have exact requirements
Let's say there is a project which does not have an exact set of requirements.
And then the clients ask for an "tentative" quote.
There is no way to decide that, for example, an iPad app for a hotel ...
- 255